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Reviews

(27)
(27)
(32)
(38)
(268)
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    3.2 (16)
Catherine BNE.

Catherine BNE.South East Queensland, QLD

  • 11 reviews
  • 1 like

Love my Load and Go!

published

I love my Load & Go card. It makes online shopping a breeze! I feel safe knowing that, even if the worse comes to the worst, a hacker can't access my bank account. What's more, I can never overspend!
Three cheers for Australia Post for having such a great card.

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nothappyjan

nothappyjanCentral Highlands and Goldfields, VIC

  • 3 reviews

so easy

published

found it so easy to walk into a post office ask for what I needed and guess what did get what I wanted and with great customer service and to top it off even a smile,

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1 comment
Australia Post
Priscila L.Australia Post

Thank you for your review Jan :)

Priscila

Heinz

Heinz

  • 2 reviews

Just what I was after...

published

now I can shop online and in store...and it helps me not to over spend...best thing I ever came across..now that Its Christmas shopping time I dont have to overspend ...l just top up my card and use just what is on there...

1 comment
Australia Post
Priscila L.Australia Post

It's great that you're able to budget yourself using this card, maybe I need to get one :P

Priscila

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This is perfect

published

This i find safer when making payments,to other banks plus still learning,i have not used my card for a while and just wanted to know if its valid.would be great help in my future purchases

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1 comment
Australia Post
Priscila L.Australia Post
Jo Warner

Jo WarnerCentral West, NSW

  • 3 reviews
  • 1 like

Best thing since sliced bread

published

I don't know how I lived with out my load and go card, I couldn't now. I feel safe online or in shops. I use mine all the time everywhere

Transparency
1 comment
Australia Post
Priscila L.Australia Post

Yay so glad you love your load and go card. Feeling safe and protected is a great feeling and it's great that the card makes you feel that way.

Priscila

anna

annaSydney, NSW

Load and go does not release funds for payments.

published

I tried to send some items from an overseas website, but load and go rejected the payments. I kind of think this card is useless, or can I fix this problem. I have tried few website, they are very reputed supermarkets but load and go has rejected the payment.

3 comments
Australia Post
Priscila L.Australia Post
anna
anna

Hi Priscila,
My payment was rejected from my end, it says 3D secure authentication failed. It is nothing to do with the Website which I am using. I want to deliver some grocery items for my parents overseas.

Australia Post
Priscila L.Australia Post

Please call our Load and Go team, their number is on the back of your card and they can help you with this issue so you can make your order to your parents.

Priscila

Malard

MalardPerth, WA

  • 3 reviews
  • 2 likes

It's Cheap, but the price is speed

published

I transferred money from my bank to the Reloadable Visa Prepaid Card to pay some bills. After 36 hours the money is still not loaded on the card. I enquired at my local post office to see if there was a reason for the hold-up. The reply was " no there is no problem, its usually the sending bank that has not completed the transaction". This only happens when I transfer to the card. When I transfer to another bank it happens in less than a day. The "manage your card from anywhere" is not available from some locations outside Australia.

The card and the charges are cheap compared to others, just don't expect transfers to happen within a day.

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1 comment
Australia Post
Priscila L.Australia Post
Matthew

MatthewAustralian Capital Territory

Useless product. Did not allow me to check a balance or with cash overseas

published

The point of this seems to be having a prepaid card that can be used for transactions. I am in europe and have been unable to check a balance or withdraw cash. All i could do was try and track how much could remain on the card via receipts. It works fine in Australia though. Useless product auspost

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5 comments
Australia Post
Priscila L.Australia Post
Matthew
Matthew
Australia Post
Priscila L.Australia Post

That may be the card is not accepted that or the was an error with the ATM, have you been able to withdrawal money at all?

Priscila

Moonie Michael

Moonie MichaelSouth West, WA

  • 35 reviews
  • 19 likes

Great Product for a Credit Alternative

published

I love my Load & Go. It's great for when your in a jam credit wise. I'm not a big believer in Credit Cards, I'd rather ASAP. I do a lot of shopping (online) from the US, UK etc and some companies nowadays only accept credit/debit cards. My Load & Go has saved my online bacon many times, it's easy to load and simple to use. The fees can be a little pricey, but for me it's a small price to pay to get what I want!

Transparency
1 comment
Australia Post
Priscila L.Australia Post

Yay so glad you love your Load and Go card, it's so handy isn't it?

Priscila

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BRIANR

BRIANRHunter Region, NSW

  • 2 reviews
  • 4 likes

It no longer exists

published

It is now a MasterCard,
My one was frozen accidentally by MasterCard who apologised but the damage was done .
I was not notified they had frozen it and I had received a parking ticket

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2 comments
Australia Post
Priscila L.Australia Post

Sorry to hear that your new Mastercard had frozen on you and cause you to get a fine, how annoying! Hope your experience with this card gets better from here.

Priscila

BRIANR
BRIANR

It did not freeze,you froze it by mistake, and I paid the fine

Proven to be ideal for what I need.

published

Effective service. I have used this service for several years. Never ever, ever found any problems whatsoever.
I cannot say enough about this service, a very good one to have, thankyou.

1 comment
Australia Post
Priscila L.Australia Post

So glad to hear that this service has been so good to you and never let you down.

Priscila

Robert S.

Robert S.Sydney, NSW

The Visa card experience

published

As with Les of Brisbane, my reloadable Visa card expired and when I visited Aus Post, I was directed to its replacement being the Mastercard.

All of my re-occurring bill payments didnt get paid, my daughters mobile accounts were deactivated etc. When I contacted Aus Post I was directed to Mastercard where I was informed that the new card doesn't provide for ongoing deduction.

The response to Les of Brisbane's similar issues was that the new card is better - I am yet to see how having a replacement card which does less than its predecessor is better...................

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1 comment
Australia Post
Priscila L.Australia Post
Nik S

Nik SQueensland

Money taken!!

published

I have had the card almost a year never a problem but today I loaded $250 on the card & by that night when l went to pay due bills the amount of $82 had been taken from somewhere in Brazil.
To say the least I'm very angry

1 comment
Australia Post
Priscila L.Australia Post
rod

rodPerth, WA

  • 5 reviews

load and go Australia post debit card

published

I bought the load and go from the post office. when I first bought the load and go card. it was great they were good for 3 years. I would go to the drive through at Mc Donalds by the time I payed with my card by the time I drove to the next window. I would have a text sent to my phone. it would tell me how much I spent. what my balance was. you could put in $10 at a time not $20 as is the case now. my cards were corrupted on 2 separate occasions. now you have to put in a minimum of $20. the cards are good for a year. I only put money on the card 2 days before my bill is due. when you buy something you don't get a notification on your phone reguards your balance.

4 comments
Australia Post
Priscila L.Australia Post
rod
rod
Australia Post
Priscila L.Australia Post

Okay so just to confirm, the app is not sending you notifications of your balance however you are able to check it whenever you need to. I understand it's handy to know there and then of the remaining balance.

Priscila

LorraineB

LorraineB

  • 5 reviews

One star is too good for this rubbish

published

Customer service (ha ha) in Asia somewhere says that its the merchants fault that I can not pay my bills with my Visa reloadable. Load N Go. I follow all the on line directions as to how to put funds on my card but my bank wont accept the number. Again the incomprehensible service chap says that its my banks fault. Totally hopeless. AVOID this card. Frustrating, inconvenient and useless.

Transparency
1 comment
Australia Post
Priscila L.Australia Post
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Load&Go was good - its replacement is a TRAP !!

published
Transparency
2 comments
Australia Post
Priscila L.Australia Post
Les of Brisbane
Les of Brisbane

no more cards

published

Disappointing that cards are no longer available and existing cards will not be renewed. The card has been great. No interest rates . It better for low income people. I hope they are bought back in

Transparency
2 comments
Australia Post
Priscila L.Australia Post
Vicki
Vicki

Thank you. I haven’t heard of it. Definitely will look into it.

Lisa M.

Lisa M.Melbourne

  • 3 reviews
  • 2 likes

Handy to have but not great.

published
5 comments
Australia Post
Priscila L.Australia Post
Lisa M.
Lisa M.

Hi Priscila, Thanks for getting back to me. I put $200 on the card and was unable to use it on one site. I had no issues spending money on another site though. The code fault was 05 which says to contact the card issuer to resolve the issue..

Lisa M.
Lisa M.

There is still money on the card now.

Very Dishonest.

published

I recently lost my prepaid card, and per the information provided on the Aus post website on the Load and Go Prepaid Card ( https://auspost.com.au/money-insurance/make-payments/explore-online-payment-alternatives/loadgo-reloadable-visa-prepaid-card#tab2 ) I'm entitled to a free card replacement, yet when I contacted them over the phone, the employee tells me thats NOT the case and I will have to pay $7.95 to get a new one, DISREGARDING what they've already written on their website. When I bring his attention to the post, he mentions how they're "working on it".
How dishonest is that?

Transparency
2 comments
Australia Post
Michael M.Australia Post
Francis Hollins
Francis Hollins

Thank you, Michael. I contacted them again, and thats not the case. They really don't want to honour what they have on the website. Never mind, because losing my card, is a good excuse not to use such a dishonest service.

Haven't had any problems

published

I have used the Load & Go card for years now and have not had any problems with it. I've never had issues with setting it up or putting money on it. I prefer to add money onto it at the P.O. as it loads onto the card straight away. Transferring online takes a few days to appear. I use it for internet purchases and it's been great.

Transparency
1 comment
Australia Post
Sami M.Australia Post
Page 1 of 20

Questions & Answers

winifred c.

winifred c.asked

I wanted to pay a bill with my load a d go card with expiring date of 04/20 still had a week to go and the post office said it had expired didn,t know why said to ring 1300 number on back of card tried 3 times waited so long now i'm trying this way still no luck told to contact bank which bank?

1 answer
Catherine BNE.
Catherine BNE.

Try P.O. online contact.

rhonda d.

rhonda d.asked

Hello,
I have a load and go Visa card and have had for some time. I understand it is not being renewed.
I need to obtain my balance monies via money order. I have done everything, rang x 5 times to the number given, filled in form and it would not go, etc and I am not going to speak to a recorded voice again. So please can you help me and get someone to ring me on 0411 150 344. Than You

1 answer
Catherine BNE.
Catherine BNE.

Why don't you try taking out cash at P.O.? You can buy a money order with the cash.

Colin L.

Colin L.asked

Is this type of card actually getting discontinued? because I used it for online shopping very often, and this is a perfect way for me not to overspend what I don't have.

If it's discontinued, what's the replacement for it? and will it be the same?

3 answers
Heinz
Heinz

Hi Colin ...u do get some discount but the sad part is the postage is sky rocket...depending on the item...unfortunately I’m not sure of the replacement..sorry...

Catherine BNE.
Catherine BNE.

When your old one expires, you need to buy the replacement Australia Post prepaid card. Make sure you've used up all your money or taken it off the old Visa card before the expiry date as you can't transfer it to your new card. The P.O. Load and Go replacement card is with Mastercard instead of Visa and is more secure. You use the replacement card in exactly the same way online and in the shops. I use it with Pay Pal for maximum security. It is great!

Mort.
Mort.

Thank you so much Catherine. I'm 82 years, your explanation has helped me immensely.
Best Wishes & again my thanks
Nancy MA.

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