The card won't work on the same POS machine as it did the day before. It also won't work on a whole host of machines or for on-line purchases. Now it's been blocked and I still have $50 on it. The online management is also hopeless. Can't find anything on unblock card. Never had so many issues with any credit card.

i have been trying to get my balance but they keep telling me I am giving them the wrong number ..I have treid 4 times this is so annoying ..I need my balance now not next week ..pat

bought the card,did every thing, i was asks to do, and when i went online it would not give me my balance,told me my card was already registered,could not find a phone number to call on aust post site, looked on this review site tried two numbers the second one was successful, 1300665054, i even ran out of credit on my phone doing this and the bloke call me back to tell me he fixed the problem, well done aus post

This was the worst!! It took me two days to register and activate card which caused me missing out on a very importantly purchase. I will never use this again nor will i ever recomend it to anyone. Also Note you cannot top up the card stright afte afte you do a purchse until the money is transfered to the buyer. ABSOLUTE JOKE! Just another way to hang on to your money and make money on interest. Last of all the $1000 cap i a joke as well

I am having trouble logging into the “load and go app” and also through the auspost website “load and go login online”.
I have contacted load and go team they inform me everything is working on there end, I must have a problem my end.

I have deposited all my cash Into this Load n Go card. After several uses, it became unusable.
I called the service Centre and they weren’t able to resolve the issue and asked that I call back after 48hrs later for a solution. This is just disgraceful.

I was stuck in the long queue with embarrassment where all the people behind waited for me to offload all my goods. What would happen if you need to settle an account in an overseas hotel prior departing a country??

For those who are thinking of using this should think again. STAY AWAY FROM “LOAD N GO”

Place 400 dollars on card over the weekend and the money has not gone on to the card and can’t see balance they informed me there was issues when I rang that was 5 days ago and still the money has not gone on the card looks like the money has disappeared not happy.

Spent hours trying to go online to manage account would not accept password, changed 6 times same result, also taking money from account try to get to customer service to no avail, plus wasting phone credit, cost $30 for a useless piece of plastic ( I'm a pensioner )total waste of money !

Had some transaction processing fees that came up on my card. Called Australia Post. Spoke to Chris. Very courteous and explained that this fee has been around since day dot. Checked all my transactions. And he is correct. Unhappy about the fee but cannot complain about the support.

Just brought this card to try and by Tickets for an event. I have spent an entire damn afternoon trying to register and activate the card. The websites are unresponsive, the customer service is disgraceful and now I can't seem to retrieve MY money back from the card.
this product should not be on shelves it is clearly faulty and putting people in difficult financial positions.

can i transfer the funds between load and go reloadable visa prepaid card and load and go travel? thank you

My last Load and Go prepaid card worked perfectly and i loved it, currently my new card can still purchase and i can still deposit money but i can't add my card to my AUSPOST account because after i put in my correct card details, the add card button doesn't do anything and is just a dead button to me. I tried the app on my phone and it says that the card is already linked to another AUSPOST account but i'm guessing that just means it's already linked to my account. But even if it was linked to my account i still can't access the card because it can't be added, thanks for your concern.

I tried to use the card but it said it was registered on another account. Somebody please help me, I can't figure out how to contact customer support...

We have used the Load n Go card around the world and lucky for us whilst we were in Japan, our normal visa cards were not accepted by the Japanese ATM's. This can be a common issue in Japan. However, the Load n Go got us the money from a local 7 11 store ATM.

We have recently used it on an American Cruise Ship and it worked fine as well as two international purchases.

My customer service experience with the Load n Go Team was great when I forgot my password. Even though I could remember the 6 digit password, they brought me through a quite a series of additional security questions and I was able to establish my identity. Problem solved.

My experience has been excellent over the last three years with this card and support team.