I have held a Load & Go Card for a few years and am about to go on holidays. My current card was about to expire and I was sent a new card along with a letter to take to my local Post Office. I did this in good faith, came home and destroyed the old card and letter and proceeded to try out the new card. After it was declined four times, I went to a nearby Post Office to find out why as a deposit had been accepted at the time I activated it. it seems the girl who supposedly activated the card had no idea what she was doing and I was left unab...Read more

The card itself is generally ok but when something goes wrong help is pretty much non existent. Have had more than the amount of money needed loaded on the card to make an online purchase (with a shop I have used previously) via PayPal only for the purchase to be declined. BUT the money was taken out of the Load&Go account showing as pending.I will waited a couple of days to see if it would then go through. Still no luck. Ichecked my PayPal account yet there is no record of the purchase on their system, so I called Load&Go customer service thin...Read more

This card was fantastic for over a year. It was widely accepted by many retailers, and I was able to use it both online and instore without any problems. As of July 2018, my card became hacked and a total of just under $140 was taken, for several unauthorised transactions. This became apparent after I attempted to make a purchase at one retailer and my card was declined. Naturally, I checked my balance and was shocked to see the amount so low. Within two days of the hacking, and discovery, I made a phone call (the number on the back of my card)...Read more

I made an ITUNES purchase on 27 July'18, of one song $1.69 AUD, using the load&go card. It is now 31st July and the transaction is still pending, causing accumulation of ADDITIONAL charges one to twice daily recorded on my card statement as "Itunes music store Pre-Auth Transaction-POS Signature Purchase : - $ 1:00 AUD. To date this one song has cost $7:78. The charges are authorised in the terms and conditions of using Itunes music store . The problem is with the processing of the load&go transaction. I thereby have no receipt of purchase and c...Read more

I transferred funds onto this card last night for the first time as the initial balance was low. Today I received a text message from AUSPOST stating that the balance on the card is above the specified card balance threshold. I've just rung Load and Go and received terrible customer service. The customer service representative stated that the card will be fine however that the text message definitely did not come from Australia Post. When I asked if the card had been compromised (?) he said that he couldn't say 100% however it was most like...Read more

The card got locked while I am overseas (my mistake, entered wrong PIN on their website that never warns about number of attempts before it gets locked). The bad news is they refuse to talk to me saying the card belongs to someone else. Ok, it's in my wallet, I know the PIN (sent to my mobile number), it is in my auspost account, it has my email address on file (as I received temporary access code too). But the response from them is:

>> The card is under someone else name . Unfortunately for safety reasons I can not give you any card informa...Read more

Set this card up as did not want to give my daily use debit cards to dubious suppliers who continue to take payments out on tricky worded advertising and up until now it has been good and reliable keeping minimum funds on card to cover planned debits, one of which is Dodo telecom which takes out my monthly mobile bill.If their is not sufficient funds available Dodo keeps trying daily until the funds go through. This month I paid into the account on the day the amount was due and expected the payment to go through the next day at least. After a ...Read more