I ordered more than two weeks ago and have heard nothing about what is happening with my order. Their online chat is always turned off. Their social media pages have many other complaints of orders being delayed by weeks. There doesn't seem to be anyone looking after customer service and I'm starting to suspect they don't actually have the stock in Australia, and are waiting for a shipment to arrive from China.

Lowes also changed their returns policy recently to say they can no longer accept change of mind returns because they could be infected with COVID from the item coming back. That's basically impossible, it's not how the virus works and no other retailers have made that change. It's just a really dodgy move by Lowes.

I ordered on March 14. No order yet - won't answer phones, email, and when I went to social media, they assured me I would receive a phone call within 24 hours. That was 4 days ago. They banked my $140 pretty quickly. Absolutely taking the ..., these guys. I note many comments on their Facebook page, they delete pretty quickly. I wonder, if one day, my order will turn up?? Unfortunately there are no other places I can get school uniforms from - so GRRRR. Do not recommend.

Ordered clothing 3 weeks ago and funds were debited to my Credit card on that day. Since then, nothing has arrived, the website under my "account" says I haven't ordered anything. I phoned the Lowes shop in our area and they have been as helpful as they can be and managed to get a copy of my "Internet Order". but now they can't contact their "Online Department". Still trying to phone / email / chat online, not possible. I have not received the goods and contact with Lowes online is impossible. DO NOT SHOP WITH LOWES ONLINE is my advice.

After several emails and a call to a very unhelpful phone rep I still dont have my simple order. To blame the warehouse is a poor excuse for a sloppy process. I am still awaiting my delivery, which Lowes happily took the money. Ive had great face to face at Lowes but would mever recommend the Online store.

Product fine staff terrible.I will not be returning...the older lady is consistently unfriendly and not helpful at all.
I have found this to be the case on more than one occasion.

Ordered on Tuesday thinking it was enough time to get stuff before the weekend, they didn't process and put the order out for deliver until Thursday afternoon (after I called and left a message they never returned), now Australia Post says my package is due Monday

Have always paid for my purchases. Received an account on line for a balance of $24 + $5 LATE fee. Told it was yearly fee. Never told that in the store. Want to cancel card but have been told to just pay another $10. Tried to pay on line but cannot find a way. So frustrating.

I ordered some shirts from Lowes online store but made an error with the size. I recognised the error and found I can not edit the order to correct the error. When you ring orders online or customer care a voice response says that they will call you back but this does not happen. There is a message online that says you cannot edit or cancel an order (even before it has been processed) and you must return the incorrect goods to your local store. This entirely defeats the purpose of online ordering and is totally inconvenient to customers.

Lowes you need to buck up your ideas and get with the times

Took over an hour to load and navigate through their website but still couldn't place the order for my children uniform. Would go where else if I could get the uniform. Wasting customer's time.

I have purchased 5 pairs of these work pants for my husband, they are a good price, fit well and have great pockets for work. There however is a fault in these pants, every pair has worn through on either side of the back seem within a short period of wear, this is the only place they have worn through, leaving me to believe this a fault in manufacture, Was wondering if other customers have had this happen. Such a shame as in all other areas he loves these pants.

A few years ago I purchased a pair of your Farrah Cargo pants (Long) from the Kwinana Branch. They were nice and comfortable, however, within 2 months the right pocket lining wore through and coins kept dropping out. About March/April this year I purchased another pair of Farrah Cargo Pants from Rockingham. AGAIN within 2 months the same right pocket lining wore through on those as well.
This is obviously a manufacturing problem using a cheap material on the pocket linings. You can actually see your hand through the material.
Until this problem is righted I would not touch Farrah Cargo Pants again.
A disgruntled customer. What a rigmerol to put in a review?

Good products for a good price.
Only ordered online when local shop did not answer phone.
Order arrived on-time but I didn't know when that was going to be.
Store navigation and payment was easy.
Room for improvement: would be to give the customer more confidence on delivery time. Should show that order has been filled ok. Then dispatched giving a delivery day.

Not terribly happy with Lowes on line store lack of detail on how to get the 10% discount on first order. It cost me approx $14 through their stating that you need a code and get their newsletter. My first & last Lowe purchases
Ray

Great Customer Service Jenny from Toombul went out of her way to help my husband who needed a new pair of Work shorts. She went the extra mile to help.

I wish I never have to deal with them again but no way.It is mandatory to buy School Uniforms from there as informed by school. We never get correct size uniform in stock. Even after booking it 2 months ago ..item still not in stock and there is no update when it will come.

I have had the same size phone for at least 10 years and generally buy at least 10 of these shirts a year and with the latest lot I acquired at Strathpine I m finding that I m unable to fasten the button by a significant margin????
Paul wilkie