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Reviews

3.7

61 reviews
5
(37)
4
(4)
3
(2)
2
(3)
1
(15)
  • Product Quality
    4.4 (17)
  • Return Claim MadeYes (1) · No (14)
  • Warranty Claim MadeYes (3) · No (11)
  • Customer Service
    4.2 (17)
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Ben

BenHunter Region, NSW

  • 2 reviews

Mines fine

published

Been reading alot of negative reviews so i thought i would right a different one. I bought a soft floor MDC about 7 years ago it was a show special so got it for cheaper. About a week or so before its due date i got that dreaded phone call that it wasn't going to be ready in time but they had the next model up one, TBox, all ready to go so they asked if i would like that at no extra cost and it would be ready by the due date. So toke it and in the 7 odd years of having it never had any real issues



Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedApril 2013

warrenty

published

We had a couple of problems where the Warrenty team have been very helpful. Big Thankyou to Mitchell whom was extremely helpful.
Faults now fixed.
We are very happy with our Xt12HR and would recommend MDC.
Linda and Ron Howard

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedMay 2022
Store LocationLansvale
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Good camper trailer, good price and built tough

published

Walked into show room at sydney and got to look at every camper set up staff walked me though everything



Great range with all different price points

Quality was amazing even 2 years later after a few trips nothing has come loose

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationSydney
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Jodie

JodieHunter Region, NSW

So happy with our decision!!

published

After researching hybrid vans for a couple of years, we couldn’t go past the XT12 DB for our family, it’s everything we hoped for and more!!! Sam at the Newcastle showroom was brilliant from our first initial ‘browse’ to the handover, including the many emails in between!!! Fantastic service!!! We’ve now done 4 trips and just love it! So happy with the van and service from MDC!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2022
Store LocationMDC Heatherbrae
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1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Jodie, we just posted up some new set up videos on the youtube channel for your van.

Love my new Forbes 13

published

We were very excited to get our Forbes13 several weeks earlier than expected. The staff at Newcastle were fantastic and went through everything with us. We took it out to Indian Head Camp Ground in the Crowdy Bay National Park for our first night in our new van. It towed so well over the rough dirt roads and was quick and easy to set up and so comfortable. I think this is going to be the start of many adventures.
Absolutely love it and very happy with our purchase.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedDecember 2022
Store LocationNewcastle
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Dwayne

DwayneSouth-Eastern Region, NSW

The worst after sales support!

published

I purchased a new xt12 off road van, it has been to 2 mechanic shops and spent a further 21 days in the MDC showroom for repairs and is still not right. The communication or lack of is very unprofessional and they will not apologise even after they clearly make promisses they never keep. stay clear of they company as there after sales support is not there!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedJuly 2022
Store LocationDealt with the Sydney branch
See all answers
2 comments
Market Direct Campers
Steve Z.Market Direct Campers
Dwayne
Dwayne
Proudy

ProudyHunter Region, NSW

  • 2 reviews

Extremely happy with our purchase

published

We upgraded from our XT12DB to the XT16 the staff at the Newcastle branch were very helpful throughout the whole process. We picked our van up on Thursday and left on Friday for a weekend away. We are very happy with our XT16

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedSeptember 2022
Store LocationMDC Newcastle
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Michele

Michele

  • 2 reviews

Great Service

published

Great store, great product,great staff. Sam and Alex both went above and beyond with looking after us. Before delivery and after delivery service was great. Would recommend this branch and staff to any person wishing to purchase a MDC product.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMay 2022
Store LocationNewcastle
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C j

C j

  • 2 reviews

Excellent caravan.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2022
Store LocationPurchased from Melbourne show picked up from Sydney showroom.
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Peter hazell

Peter hazellHunter Region, NSW

Best thing I ever bought

published

When I bought this camper trailer I didn’t think I’d go out so much but every chance I get me n the daughters go camping as much as posssible and any reason to take it out is a good reason

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedJuly 2022
Store LocationMDC heatherbrae
See all answers
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Peter, this is the kind of story we love to hear. I'm so glad you're getting the most out of your camper and thanks so much for sharing your thoughts.

nmclark83

nmclark83Northern Region, NSW

Amazing customer service from start to finish.

published

Alex was amazing to deal with. We visited a number of manufacturers and the quality of the MDC campers and standard inclusions was well above the others. Decision was easy.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedAugust 2022
Store LocationHeatherbrae
See all answers
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thank you for your kind words. Best wishes and hope to see you at an MDC event in the future.

It was great

published

Very satisfied with the service. They were very helpful in all areas of the sale.love the camper it is everything that we hoped it would be and more.price os great

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMay 2022
Store LocationNewcaslte NSW
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Amazing product mdc camper Robison xtt

published

We have look round for deals but nothing compares with mdc
Great range of camper
No words compare with is amazing job
We got the Robison xtt great size and great setup for us with big family

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
Date PurchasedApril 2022
Store LocationHeatherbray ramonterres
See all answers

The reviewer stated that an incentive was offered for this review

George k

George kSydney, NSW

love my robson

published

Me and my family love the robson and having 4 kids under 4 sleeping comfortable and happy makes camping fun. It's easy to set up and take down.
best camper out there..

Customer Service
Product Quality
Geoff

Geoff

  • 2 reviews

MDC XT15HR

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMarch 2022
See all answers
Caravan & Camper Trailer Shops

Find out how Market Direct Campers NSW compares to other Caravan & Camper Trailer Shops

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bobk

bobkSydney, NSW

XT17HRT Perfect for Us

published

My wife and I bought an XT17HRT from the Sydney store. The team there were very knowledgeable about the MDC products. We chose the XT17HRT becasue of it's offroad ability and there is only two of us travelling, it has not failed us so far. Thankyou MDC

Customer Service
Product Quality
Store LocationSydney
Daniel

DanielSydney, NSW

I regret ever buying from MDC

published

Warranty claim refusals and the customer service is horrible. I regret ever purchasing through them. I really should have gone to the competition. The little i saved purchasing through them wasnt worth it. Don't do it!!!!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

All declined warranties have a right of reply to me the Customer Advocate. You can contest the decision by emailing [email protected]
As far as I'm aware you haven't done so.
Regards

Horrible after sales team

published

On purchase of $26000 trailer I was promised a solar panel as part of the deal. When picking up the trailer I was told they were out of stock of the portable panels and they would send one out the next week. After about 30 phone calls my panel arrived 10 months later. Avoid

April 9th 2022 Update: Don’t trust Facebook owners group feedbacks

Be careful on mdc owners groups pages as if you say anything negative towards the campers the mdc team will call you a liar then get the admins to delete your response and block you from the page. There is no true feedback on those pages.

Customer Service
Product Quality
7 comments
Market Direct Campers
Vaughan H.Market Direct Campers

Solar panel is attached to the boat rack, if you need assistance, please call our aftersales service team on 1300MDCCARE. 1300632227

Alex
Alex

A solar panel seperate to the one on boat rack. “Portable solar panel” was not sent out for 10 months.

Market Direct Campers
Vaughan H.Market Direct Campers

Alex a separate solar panel is not supplied standard with this model, neither is it functional with the IDC25 DC-DC charger. It would not work in your situation.

Pete

PeteWilton

Warranty service from hell XTT

published
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Peter, the warranty team apologises for the mix up. In spite of brakes and linings not being covered under warranty, replacement hubs are being dispatched to you at no charge for product or freight so you'll be back on the road soon.

Guy

GuyNewcastle

MDC Jackson FF

published

Had the Jackson FF for a couple of months. Second trip out and loving it. Only issues we’ve had are operator error and the strip lights were wired back to front - easy fixed after a quick email to MDC. One tip we got from the guys at hand over was to put a damp rid type thing in the camper. I reckon it’s saved us. We packed it up dry however after two weeks the pot had a fair bit of moisture in it. Thanks MDC.

2 comments
Market Direct Campers
Steve Z.Market Direct Campers

Hello Guy,
Thanks for taking the time to post your review and we hope you have many great times ahead in your Jackson.
Steve

Guy
Guy
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Questions & Answers

Rob

Robasked

NSW, Sydney

Is it pissible to match the wheel and tyre size to the new landrover discovery. 19” wheels basically.

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

in 2022 we changed to a 14mm wheel stud and stayed with the 6 stud Landcruiser pattern. Our drums run on a parallel axle so generic drums wont work as they are a tapered smaller axle. We have no other stud pattern options available

Paul Raymond

Paul Raymondasked

NSW, Sydney

How do I remove the slid out kitchen, I can’t seem to find the release clip on the sliders

5 answers
Market Direct Campers
Steve Z.Market Direct Campers

The retainer is pressed in and the slide not Meant to be removed. What are you needing to do to remove the kitchen?

Paul Raymond
Paul Raymond

Hi Steve.
The awning, pump and 12 volt socket panel above the cooktop has dropped and I need to screw it back up but can’t get my hand around and up to fix them off. Hence pull the kitchen out to get to the screws

Market Direct Campers
Steve Z.Market Direct Campers

There should be a panel under the back seat in forward folds or under the bed in a rear fold that can be removed to access the kitchen area. What model trailer is it?

Ian S.

Ian S.asked

NSW, Newcastle

Hi there, just wondering if you do trades? I currently have a Windsor Rapid full ensuite model with front bed pull-down and want to get a robson xtt.
Thanks
Ian
[email removed]

1 answer
Alex Coutts
Alex Coutts

MDC does not do trade in unfortunately you are best to sell privately.

Get an answer from our members and Market Direct Campers representatives

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