??!

Reviews

3.4

48 reviews
5
(25)
4
(3)
3
(2)
2
(3)
1
(15)
  • Product Quality
    4.0 (9)
  • Return Claim MadeYes (0) · No (6)
  • Warranty Claim MadeYes (3) · No (2)
  • Customer Service
    3.7 (9)
Previous
Next

warrenty

published

We had a couple of problems where the Warrenty team have been very helpful. Big Thankyou to Mitchell whom was extremely helpful.
Faults now fixed.
We are very happy with our Xt12HR and would recommend MDC.
Linda and Ron Howard



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedMay 2022
Store LocationLansvale
See all answers

Good camper trailer, good price and built tough

published

Walked into show room at sydney and got to look at every camper set up staff walked me though everything

Great range with all different price points

Quality was amazing even 2 years later after a few trips nothing has come loose



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Store LocationSydney
See all answers
Dwayne

DwayneSouth-Eastern Region, NSW

The worst after sales support!

published

I purchased a new xt12 off road van, it has been to 2 mechanic shops and spent a further 21 days in the MDC showroom for repairs and is still not right. The communication or lack of is very unprofessional and they will not apologise even after they clearly make promisses they never keep. stay clear of they company as there after sales support is not there!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedJuly 2022
Store LocationDealt with the Sydney branch
See all answers
2 comments
Market Direct Campers
Steve Z.Market Direct Campers
Dwayne
Dwayne
Caravan & Camper Trailer Shops

Find out how Market Direct Campers NSW, Sydney compares to other Caravan & Camper Trailer Shops

Know better, choose better.

Compare all
C j

C j

  • 2 reviews

Excellent caravan.

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2022
Store LocationPurchased from Melbourne show picked up from Sydney showroom.
See all answers
George k

George kSydney, NSW

love my robson

published

Me and my family love the robson and having 4 kids under 4 sleeping comfortable and happy makes camping fun. It's easy to set up and take down.
best camper out there..

Customer Service
Product Quality
Geoff

Geoff

  • 2 reviews

MDC XT15HR

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMarch 2022
See all answers
bobk

bobkSydney, NSW

XT17HRT Perfect for Us

published

My wife and I bought an XT17HRT from the Sydney store. The team there were very knowledgeable about the MDC products. We chose the XT17HRT becasue of it's offroad ability and there is only two of us travelling, it has not failed us so far. Thankyou MDC

Customer Service
Product Quality
Store LocationSydney
Daniel

DanielSydney, NSW

I regret ever buying from MDC

published

Warranty claim refusals and the customer service is horrible. I regret ever purchasing through them. I really should have gone to the competition. The little i saved purchasing through them wasnt worth it. Don't do it!!!!

Customer Service
Product Quality
Return Claim MadeNo
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

All declined warranties have a right of reply to me the Customer Advocate. You can contest the decision by emailing [email protected]
As far as I'm aware you haven't done so.
Regards

Horrible after sales team

published

On purchase of $26000 trailer I was promised a solar panel as part of the deal. When picking up the trailer I was told they were out of stock of the portable panels and they would send one out the next week. After about 30 phone calls my panel arrived 10 months later. Avoid

April 9th 2022 Update: Don’t trust Facebook owners group feedbacks

Be careful on mdc owners groups pages as if you say anything negative towards the campers the mdc team will call you a liar then get the admins to delete your response and block you from the page. There is no true feedback on those pages.

Customer Service
Product Quality
7 comments
Market Direct Campers
Vaughan H.Market Direct Campers

Solar panel is attached to the boat rack, if you need assistance, please call our aftersales service team on 1300MDCCARE. 1300632227

Alex
Alex

A solar panel seperate to the one on boat rack. “Portable solar panel” was not sent out for 10 months.

Market Direct Campers
Vaughan H.Market Direct Campers

Alex a separate solar panel is not supplied standard with this model, neither is it functional with the IDC25 DC-DC charger. It would not work in your situation.

Caravan & Camper Trailer Shops

Find out how Market Direct Campers NSW, Sydney compares to other Caravan & Camper Trailer Shops

Know better, choose better.

Compare all
Pete

PeteWilton

Warranty service from hell XTT

published
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Peter, the warranty team apologises for the mix up. In spite of brakes and linings not being covered under warranty, replacement hubs are being dispatched to you at no charge for product or freight so you'll be back on the road soon.

Guy

GuyNewcastle

MDC Jackson FF

published

Had the Jackson FF for a couple of months. Second trip out and loving it. Only issues we’ve had are operator error and the strip lights were wired back to front - easy fixed after a quick email to MDC. One tip we got from the guys at hand over was to put a damp rid type thing in the camper. I reckon it’s saved us. We packed it up dry however after two weeks the pot had a fair bit of moisture in it. Thanks MDC.

2 comments
Market Direct Campers
Steve Z.Market Direct Campers

Hello Guy,
Thanks for taking the time to post your review and we hope you have many great times ahead in your Jackson.
Steve

Guy
Guy

ball weight and how to rectify excessive weight on landcruiser

published

just completed first trip away out west and free camped my main problem was that with the camper empty with basically very little gear in the camper my ball weight was 205 kilos being towed by a v8 100 series wondering what to do when I load up for for next trip in october

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Greg, if you contact Steve Zammit he may be able to help work around ball weight issues. Please send him an email to [email protected]

Lovinit

LovinitNewcastle

Love it

published

Love our MDC, had it for four years and has been awesome. Next upgrade will definitely be also a mdc.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thank you for your kind words and we look forward to seeing you for your upgrade. Steve

Scott

ScottDenman

MDC Cruizer Slide

published

Looked at all the other brands and decided to go with the MDC Cruizer Slide. No problems whatsoever, no warranty claims. We are very happy with it.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Scott, thank you kindly for posting a review. Lets hope the Upper Hunter weather lets you get out and enjoy your camper. Steve

Tough little unit

published

We bought our XT12DB to do Cape York what a tough little unit it did the OTT and Frenchman’s with minimal damage. We love it. It’s easy to set up and pack up. We had a minor warranty issue on the way up but the parts were waiting for us at the Tip. highly recommend these rugged little vans!!!

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Megan, thank you very much for sharing your experience. Hope to catch you out on the tracks one day.
Steve

Caravan & Camper Trailer Shops

Find out how Market Direct Campers NSW, Sydney compares to other Caravan & Camper Trailer Shops

Know better, choose better.

Compare all

Our jackson forward fold is awesome

published

We bought our camper 18 months ago our first big trip was to Birdsville, winton, long-reach and back to Darlington point we had an issue with wheel alignment but when we got home mdc couldn't be more helpful.We have since done another trip to Birdsville to port auguster to home again and am as happy as a pig nothing broke and we did some hard driving along some horrible roads they were so different to the year before .Well worth the money and a great camper and many more camping trips in front of us cant wait til we take it out again .Good on you mdc and vaughan and staff bloody awesome

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Great review Foxy and thanks for taking the time to post it. Sounds like there's many more adventures in store for you and your Jackson.
Steve

What’s all the fuss about.....great camper...

published

Had my xt12 almost 2 years and in that time done close to 30000ks. Had a few little issues but would expect the same from anything...is incredibly well put together and now I have the confidence to take it anywhere....love it.

After sales service has also been second to none....haven’t experienced this sort of service from anyone.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Very kind of you to take the time to share your experience Nick, Best wishes from the team at MDC and happy camping.
Steve

Love my XT12!

published

Bought an XT12 in 2016. It has been amazing to travel in. Slightly on the heavy side but worth it in off-road quality. Have done about 40000 km so far and only minor issues. Well worth the price. Great van!

Living the dream

published

Couldn’t be more happier owning a MDC caravan, taken mine to hell and back and it survived with flying colours. Highly recommended them and great value for your money. Their service teams go out of there way to keep you on the road.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Faz, thank you for taking the time to post a review and we hope for many more fabulous adventures ahead of you.
Steve

Lin

LinSouth-Eastern Region, NSW

  • 2 reviews

Happy campers

published

We love our compact xt12. So easy to tow and park. Everything we need in a van. We purchased ours off the showroom floor at 12 months old. Everything works perfect. Great for a lady driver to manage and set up. Good informative and helpful staff. Very happy.

Page 1 of 3
See all Market Direct Campers reviews

Questions & Answers

Rob

Robasked

NSW, Sydney

Is it pissible to match the wheel and tyre size to the new landrover discovery. 19” wheels basically.

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

in 2022 we changed to a 14mm wheel stud and stayed with the 6 stud Landcruiser pattern. Our drums run on a parallel axle so generic drums wont work as they are a tapered smaller axle. We have no other stud pattern options available

Paul Raymond

Paul Raymondasked

NSW, Sydney

How do I remove the slid out kitchen, I can’t seem to find the release clip on the sliders

5 answers
Market Direct Campers
Steve Z.Market Direct Campers

The retainer is pressed in and the slide not Meant to be removed. What are you needing to do to remove the kitchen?

Paul Raymond
Paul Raymond

Hi Steve.
The awning, pump and 12 volt socket panel above the cooktop has dropped and I need to screw it back up but can’t get my hand around and up to fix them off. Hence pull the kitchen out to get to the screws

Market Direct Campers
Steve Z.Market Direct Campers

There should be a panel under the back seat in forward folds or under the bed in a rear fold that can be removed to access the kitchen area. What model trailer is it?

Get an answer from our members and Market Direct Campers representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.