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Reviews

3.6

91 reviews
5
(47)
4
(11)
3
(5)
2
(5)
1
(23)
  • Product Quality
    4.8 (12)
  • Return Claim MadeYes (0) · No (11)
  • Warranty Claim MadeYes (6) · No (5)
  • Customer Service
    4.8 (11)
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Kevin Hall

Kevin HallSouth East Queensland, QLD

Awesome XT12 Hybrid

published

We recently upgraded our old soft floor camper trailer to a new XT12 Hybrid and are not looking back. We have been away twice now in past couple of months and are extremely happy. Easy to tow and takes next to no time to set up. We would highly recommend the MDC XT12 Hybrid.



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedMay 2022
Store LocationBrisbane
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Melinda Donovan

Melinda DonovanNorth West, QLD

We love our Camper Trailer!

published

So easy. We went online and had a look at all of the camper trailers available and where so happy with the quality and ease of MDC trailers. All of the products on offer, are of a high quality and we couldn’t be happier with our Jackson forward fold.

Customer Service
Product Quality
Return Claim MadeNo
Date PurchasedJuly 2022
Store LocationBrisbane
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Gerry

GerrySouth East Queensland, QLD

Very happy camper

published

Saw the caravan at camping show bought it the next day, kept up to date with production, delivered before expected time. Can’t believe how easy it was to set up makes you want to go away more. Staff very experienced knew every part of the van answered all our questions. Only thing I could say was a little bit of a let down we couldn’t get an extension for the annex for the 12ft XT HR but not a major drama. Love it



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedAugust 2022
Store LocationRochdale
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Sarah

SarahSouth East Queensland, QLD

#MDC4Life

published

We've had the XT17-HRT for over 18 months and hasn't missed a beat. There were a few small warranty items when we bought it and followed the formal online process and they went over and above. Very happy with the service!
We did a 4500+k trip last year out Birdsville way with some dirt roads. Loved it and no trouble, except one broken tap from a rock. $5 part at the Birdsville hardware and all good again.
We're about to do a 10,000k trip and have complete faith. No regrets. Still looks like new and we're as excited to get out in it as the day we bought it, if not more.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedDecember 2017
Store LocationBrisbane
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Shaz

ShazSouth East Queensland, QLD

  • 2 reviews
  • 2 likes

Absolutely love our XT17HRT!!

published

We looked at vans for 2 years before finding this one. It’s perfect and the quality and value for money is fantastic!! We had one minor issue which was fixed instantly. The sales people were so helpful and accommodating. I would highly recommend MDC to everybody.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedOctober 2017
Store LocationBrisbane
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Bob P.

Bob P.South East Queensland, QLD

Love our MDC XT17HRT

published

We have a XT17HRT which we love and cannot fault. Tows awesomely behind Ford Ranger. Whether powered camping with aircon or free camping with solar, it performs faultlessly. Highly recommended. Very tough van!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
See all answers
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thanks for taking the time to review Bob. Hoping you have many great adventures in your XT17.

Markw

MarkwWide Bay-Burnett, QLD

The MDC XT12 is the real deal.

published

After 4 years enjoying our MDC TBox soft floor camper trailer we made the step up to the amazing XT12. We headed to the open day of the MDC Caboolture showroom and met Jase from All 4 Adventure - we were there to make the final decision on the XTT Robson trailer - saw the XT12 and it was a no brainer from there. My only complaint at this point is not having used it more ! Great product, top quality and heaps of support from MDC. 100% thumbs up recommendation.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2018
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1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thanks for your generous review Mark. Hope to see you at one of our customer events.

Shaun N.

Shaun N.South-Eastern Region, NSW

Excellent value for money

published

After purchasing our XT12 en-suite model in 2015 we have travelled far and wide with our Van and with the help of proper preventative maintenance it has held up very well. We have had a few minor warranty issues predominantly with accessories on the the van, aircon/solar panels etc. I have found the warranty department to be on point, and have recently received a replacement item through warranty even though my coverage was up. All in all a solid package representing excellent value for money.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedNovember 2015
Store LocationSunshine Coast
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1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Shaun, thanks for sharing your experience mate.

Dannielle Young

Dannielle YoungSouth East Queensland, QLD

  • 2 reviews

MDC has made our lives so much better! Love MDC.

published
Customer Service
Product Quality
Warranty Claim MadeYes
Date PurchasedFebruary 2022
Store LocationRocklea
See all answers
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thanks for sharing your experience Dannielle, it's been a pleasure dealing with you and we enjoy your engagement on the owners group.

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PHanson

PHansonAU

  • 2 reviews

MDC XT17T quality

published

We also have a XT17T hybrid van and could not be happier with it, I have found it to be very well made with all inclusions fitted the highest quality and thoughtfully assembled. We tow it with a Landrover Defender 110 and find it a very stable van to tow even at highway speeds with passing trucks having little to no effect on directional stability. I have found MDC to be very professional and responsive to my queries and spare parts requests. Their Brisbane office is well staffed with my only complaint being the lack of a dedicated spare parts counter for call in customers.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2017
Store LocationTownsville
See all answers
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thanks for your feedback and taking the time to post a review.

Warranty is a waste of time very poor

published

Bought a new XT22HR van through [name removed], picked up August 2017 got home to Townsville noticed couple minor faults and parts missing lodged claim got very good service, parts replaced and missing bits supplied, though I had to replace the faulty parts myself. Since then. Warranty dept service has been lacking.
Have had claim ongoing since April 2018 still not finalised. Had email telling how happy they were when claim completed so emailed straight back to James informing him the claim is still outstanding have had no reply, can not even get any response from warranty dept. looks like my next cause of action needs to be consumer affairs

Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Date PurchasedAugust 2017
Store LocationBrisbane
See all answers
1 comment
SYL
SYL

Water problem

published

My Crusader is getting water in the front cupboards when folded up and is holding it, so they are water tight. I have tried to fine where it is getting in, but had no joy, can you help.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers
BILLYBOY

BILLYBOYFar North Queensland, QLD

Great build quality & value for money

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Date PurchasedOctober 2017
Store LocationPRIVATE
See all answers
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Dissapointed

published
3 comments
Market Direct Campers
Steve Z.Market Direct Campers
Zoe
Zoe
Market Direct Campers
Steve Z.Market Direct Campers
Simmo

SimmoIpswich

We r on our second trailer love them

published

The Brisbane store Has very good set up of the trailers
Very easy to make the decision as you can see what has what features
Very helpful staff

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thanks Simmo, very kind of you to share your experience.

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Proud owner of XT17HRT

published

Fabulous caravan with everything you could want or need
Steve B from Brisbane has been great to deal with
A few minor warranty issues fixed with no hassles
Can’t wait to take it around Australia knowing if we do have any issues MDC have factories in several locations

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thanks for sharing Trudy, we wish you many happy memories in your new van.

Cruiserman

CruisermanGundagai n.s.w

  • 2 reviews

Warranty claims and service

published

Awesome once again with your warranty service and claims, fantastic all round with getting our warranty claims sorted out so fast and hassle free. We would really highly recommend mdc to anyone that’s interested in buying a camper or a caravan to give these guys a go as they have gone out of there way to keep us so happy and enjoying our xtt camper while we are out there enjoying life and exploring our fantastic country we have. Cheers guys

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thanks for sharing Cruiserman, always a pleasure dealing with you. Steve

Poor finishing qaulity.

published

Had numerous dramas with this company, poor quality workmanship. I paid to get a water tap n pump fitted. But when it arrived it was completely missing, after calling and getting nowhere i went to social media, then i had the owner of mdc message me and he was spewing, telling me not to post about his business on social media, also had a leaking water tank too.. was pretty ordinary

1 comment
Market Direct Campers
Vaughan H.Market Direct Campers

XT12 real world review

published

We upgraded our old small van to the xt12, mainly to keep the little lady happy with ensuite, with the goal of a go anywhere unit that was more rugged and yet still small enough to go where others can't. We could not be more happy, so far we have traveled along qld coast checking out many waterfalls and lookouts ( which aren't on the side of the road), currently at Loyalty Beach, Cape York. The road in here would destroy lesser vans. Can't believe we are where we are and traveling with such comfort.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Very kind of you to post on our behalf Stew. Really hope you had a great time up north, Loyalty Beach is one of my favourite spots. Just keep an eye out for Mr Anderson the big old croc that lives in the creek just north of there.
Steve

Very happy can't fault it..

published

Very good showroom at the Caboolture.
Very good range and quality to choose from.
Very satisfied can't fault it the camper and service.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Very kind of you to take time out and share your experience Greg. Wishing you many great adventures ahead in your new camper.
Steve

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Questions & Answers

Sally

Sallyasked

QLD, Brisbane

We bought the XT16-HR Family. We are trying to fit a sheet to the queen bed, but we are unable to move the mattress to fit the sheet. It is impossible to lift it up or reach the corners or sides. Is there a special way to do this.

3 answers
Market Direct Campers
Steve Z.Market Direct Campers

Its not fixed to the base it should lift up

Sally
Sally

I am aware that it is not fixed to the base. But we are not able to lift the corners nor the sides to fit the sheets under. The mattress will lift only at the front side towards the seating area but one cannot fit the sheet at the corner beside the bunk bed nor the other two corners towards the sliding wall simply because the mattress is impossible to bend (1- it is very hard. 2- the sliding wall prevents that). Is there a special way to do that or is there a way to take the mattress out, fit the sheet and put it back.
Thank you

Market Direct Campers
Steve Z.Market Direct Campers

I've always fitted the sheet at the back first sliding it down in the gap then lifted the near side to fit those two corners

Net

Netasked

QLD, Brisbane

We have a forward folding camper that gets rain inside when it's closed down. This has happened when we are driving as well as sitting in the driveway. Any help on why this is occurring and how to prevent it would be appreciated?

2 answers
Market Direct Campers
Steve Z.Market Direct Campers

Hi Net, the main way this can happen is worn seals or poorly adjusted latches on either the top or side doors. Here's a couple of videos that will help understand how to adjust locks and get seal pressure. If you are unsuccessful please send me an email and we can try and troubleshoot the problem. [email protected]
https://www.youtube.com/watch?v=XnqyAlcllTI
https://www.youtube.com/watch?v=V9XE-pzN9IQ
Steve

Net
Net

Thank you for getting back to me so quickly. We will work in the seals. Appreciate your follow up.

SYL

SYLasked

QLD, Brisbane

Why won’t the warranty department acknowledge or answer my emails regarding claim 1653 from April 2017. Got sick of waiting for your mob to repair most of the issues as they were minor in nature but very disappointing as it was poor workmanship and inferior parts so fixed them myself, but the main issue is the water damaged overhead cupboard in the en-suite. Was told I would be notified when new one is ready to replace, still waiting? How much longer do I have to wait?

No answers

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