KeenWollongong
- 13 reviews
- 8 likes
Barely works
3 fans installed by electrician.
Even on full speed they are slow spinning and standing directly underneath I barely feel the air move!
LED light flickers non stop when fan is off
Worst purchase - So so unhappy, especially as I had to save to get them and now they are worthless.
Purchased in September 2021 for A$330.00.
1 comment
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John DHunter Region, NSW
- Verified purchase
Worst Customer Service
Great fan and light while it was working (Less than 24 Hours). be aware of the EXACT requirements for obtaining warranty before you buy. You will not be able to get warranty unless it is complied with 100%. Mine was installed by a licensed electrician free of charge so i didn't have a tax invoice. As this was done as a favour i feel like a huge imposition to ask him to write letters on my behalf. I provided all contact details, inc, ABN and License number and they were not willing to call him to confirm. I will be throwing out the 4 day old fan and going to the competition. BUYER BEWARE.
1 comment
Martec Pty LtdMartec
Hi John D,
Sorry to hear about your experience. Martec honours all of its warranties through service agents that contract around the country, most people are very happy with our after sales service. ... Read more
The warranty is clearly stated in the warranty statement what is required, and we have a duty of care and safety before assigning any service calls to our service agents to make sure they have been installed by a licensed electrician, and this can only be verified with a certificate of compliance or a tax invoice, we take the safety of the service agents very seriously.
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JaySydney, NSW
Bad product
Moment electrician installed 4 fans in our unit
1. All LED lights flicker when turned on to full strength
2. One LED light just turns off after a while
3. One LED light stopped working after a while
4. One fan wobbles
1 comment
Martec Pty LtdMartec
Hi Jay,
The fans are covered by a 3 year in home warranty. you can contact our customer service team, and lodge a warranty claim. It is very unusual to have 4 issues from 4 fans.
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Martec Pty LtdMartec
Hi Keen,
You can contact our customer service team for more information, please make sure the fans are not in winter mode or no air will travel in the downwards direction, there is a summer/winter sw... Read more
itch located on the top motor housing. without further information as to if they are wall control or remote control and/or on a dimmer or not I cant comment on the light flickering issue. the new model release in September has step dimming function, so no dimmer or dimmable remote is needed and if it is connected to this this will cause flickering.