Read also:
jayco camper trailers outback versions problems aqua systems retractable hose reel rover raider ride on mower reviews sunbeam 19l pizza bake & grill bench top oven kmart 3.2 litre air fryer sunbeam cafe series em7000 review 5 fin oil heater reviewMastercard Cash Passport (page 3 of 5)
Reviewer Photos & Videos
DO NOT USE - so bad!
Let me load my money on an expired card (that they did not inform me about), then did not return funds before I went travelling. Despite many follow ups, still did not have it fixed. The worst! Save yourself the anxiety!
Similar opinion? Write a review on ieatwords.com.au!
Do Not Use
Will never, ever use again. We were having difficulties loading our card and decided to call customer service to see if they could help us. After explaining the situation and what was showing on our end the lady RUDELY says it is not a problem on our end and hangs up on us.
I have NEVER, EVER experienced this kind of service in my life and i am appalled.
Will NOT recommend.
Similar opinion? Write a review on ieatwords.com.au!
Don't go near this if you can avoid it
The extremely poor exchange rate effectively doubled the cost of using this card compared to my regular credit card with its international transaction fees. The only possible advantage I can see is access to cash. So beware - potentially very expensive.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Mastercard Cash Passport compares to other Travel Money Cards
Know better, choose better.
Card had expired, but still let me load money
I loaded euros onto my card, to use in Europe. (I had used the card in pervious years) I tried to use the card in Berlin, over Easter, only to discover my card had expired. I expected with an expired card I would get an alert when reloading money, but no, account is active. You can put money on, but can't get it out! Lengthy expensive phone call to try & sort it out - have to wait 4hrs for e-mail & then find a western union try & get limited money, because they will not give you all of it. And they are converting from US$$ to Euro, even though that is what is on there! Will be cancelling acct as soon as I get home!!
Similar opinion? Write a review on ieatwords.com.au!
Very expensive money management
using my cash passport mastercard for online purchases was very simple, however managing the card was impossible as they did not show fees, in transactions report, no statement or balance could be found online during the first month, unshown fees were charged for every single transaction, making it uneconomical for small amounts, as far as I can tell I have lost about $50 out of $290 in fees, so do your research, these fees appear to be available but extremely difficult to find
Similar opinion? Write a review on ieatwords.com.au!
Total gyp which will eat up your money.
this card was pushed onto me by my local bank, who had presumably been told to do so. The exchange rate is ABYSMAL. You will lose LOTS of money using this card. And it doesn't even work in so many places/ATMs. London underground and buses wouldn't accept it, but they did accept my trusty NZ bank debit card immediately. I will reiterate the major drawback with Cash Passport is its the terrible exchange rate. You will lose lots of money for no benefit. DO NOT USE IT.
Similar opinion? Write a review on ieatwords.com.au!
Louis
- 2 reviews
This is a terrible product
I made the big mistake of buying a Cash Passport for my travels. It was as an emergency card in case I had problems with my Virgin Velocity card ( which works very well and the fees are lower). Unfortunately an ATM took the Virgin card so I was stuck with the Cash passport. For no apparent reason it only works in some ATMs (as opposed to the Virgin card). The Cash Passport takes three days to load by Bpay. When I phoned to ask why an ATM had the message there were no funds even though my on-line statement said I had $1,000 in there, I was put ...Read more
through the mill by the person on the end of the phone who spoke unintelligible English and treated me like I am a criminal. All I wanted know is where MY money was. Stay away there are many better products than this.Similar opinion? Write a review on ieatwords.com.au!
These cards a HUGE and expensive SCAM
Mexico trip. Converted $900 CAD into MXN. C$18 of fees to open card, less than competitive conversion rate. All told, I was gouged C$130, four cash withdrawals over 5 days.
Similar opinion? Write a review on ieatwords.com.au!
Richard
- 2 reviews
Beware. Steer clear of this VERY EXPENSIVE CARD. I was badly burnt.
Obtained this card without looking at these reviews.. Bad mistake.
Was quite happy to use this to travel O/S until time came to move unused money back to my original account.
There was a hit of 10% to the US$ to A$ exchange rate. Official rate on the day ~ 0.71. I was given 0.78.
So instead of close to A$9500, I got A$8700.
Using this card cost me A$800. (plus) I don't think 10% is reasonable after all the other costs that go with this card
The "support" at the call centre in Manila tried to explain to me this was because of the "spread" on...Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Mastercard Cash Passport compares to other Travel Money Cards
Know better, choose better.
bellysmellyAU
- 27 reviews
Deceptive conduct, conceal pertinent conditions.
This product will not let you reload more than once in a 24 hour period. Try, and they will block you.
**This fact is concealed from the customer and NOT included in their PDS.**
So when you blow the budget like you do sometimes on holiday, you are SOL unless you have another payment method about your person.
Do not believe the marketing, "instant reload", easy travelling rubbish.
Who would have thought I'd be thinking fondly of the good old traveller's cheque.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Just use your regular bank card.
It's cheaper to just withdraw from your own bank account using your visa or MasterCard debit card.
It cost me about $150 to transfer $1000 in to the cash passport account and then a $2.50 ATM withdrawal fee. Where as it cost about $30 to withdraw $500 using my Visa debit card including the withdrawal fees.
Your regular visa or MasterCard debit card will be accepted in the exact same places that the cash passport card is accepted.
The only real benefit to the cash passport card is if you knew the foreign exchange rates were going to drastically change before your trip. But even still you'd want them to be changing pretty significantly to make it worth while.
Similar opinion? Write a review on ieatwords.com.au!
Marg B
- 2 reviews
BEWARE dont go near this passport.
They set their own exchange rate and when you want to transfer your money back you end up losing hundreds of dollars. They should have criminal charges against them. Stay AWAY
Similar opinion? Write a review on ieatwords.com.au!
Terrible
Highway robbery. My cards were expired but they continued to charge me inactivity fees amounting to hundreds of dollars on EXPIRED cards. Absolutely absurd. Would not recommend and would never use this company again.
Similar opinion? Write a review on ieatwords.com.au!
WilkyMelbourne
- 2 reviews
- 2 likes
- Verified customer
Horrendous
Bad exchange rate. Confusing and difficult to get your money back out once you're done travelling. Worse exchange rate once you convert your cash back to AUD. $4 per month non-usage fee. Absolute rubbish.
Similar opinion? Write a review on ieatwords.com.au!
Absolute rip off
Be warned, they are not even close to their advertised exchange rates. I have just returned from NZ with $1000 NZD left on the card. Today's exchange from NZD is $1 to buy 99 cents Aust.
When I go to transfer the NZD back to my account the rate offered is 86 cents!
When I rang to question the difference all I was told is that currencies fluctuate! The extremely hard to understand call centre person would not or could not explain why the Cashpassport web site exchange rate was so much higher than what I was offered to exchange my money which they skimmed when I first put it in.
DO YOURSELF A FAVOUR AND AVOID THIS COMPANY.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Mastercard Cash Passport compares to other Travel Money Cards
Know better, choose better.
AndrewBrisbane
DO NOT USE THIS CARD SERVICE
This service was terrible, the customer service team have no idea - at one stage i was stuck in the US with over $1000 available fund on my card and they would not let me access it. I had bought a cap for $23 and the souvenir shop had not yet closed out the transaction, so in their wisdom the cash passport staff said they had to hold funds until they were convinced the shop would not charge me any more!! Apparently because the name of the shop had "knights" in it and they thought it was a hotel!! The service staff were incompetent, on 3 seperate occasions they could not even reconcile my card, said they would call me back but never did.
Similar opinion? Write a review on ieatwords.com.au!
ElenaMetropolitan Adelaide, SA
- 2 reviews
Ridiculous ATM withdraw fees
I got my mastercard cash passport card to go overseas. It worked really well there, had 2 different types of currency, never had any issues making purchases. The problem started when I got back and went to withdraw the unused money, I got charged $43 to withdraw MY money from the ATM! When I rang them up, they said as per T&C, the fee for taking money out from an Australian ATM was 2.95% of the withdrawn amount, whatever the amount you take out, you get charged 2.95%! Total rip off! Their customer service staff didn't seem to care and said they...Read more
couldn't give me a refund because that was their T & C so nothing they could do. Reading other people's reviews, I know I didn't lose that much, but is not just about the money, is the principle. 2.95% is just ridiculous...Similar opinion? Write a review on ieatwords.com.au!
IsmailMelbourne
- Verified customer
Do no ever use this service
Hi,
I am stuck in Manila with no money and no food because the cashpassport website that I have been using for weeks now has all of a sudden decided to not allow me to transfer money from my fathers card into my cashpassport account. I have been using this card for the last 3 weeks without any problem, now it states that the card details are incorrect. I assure you that the card details are correct as they are saved into my Samsung pay and I have been using the same details for the last 3 weeks! The website is full of bugs and comes up with...Read more
internal error messages, if only I could post my screenshots. I also had my father call his bank provider to make sure it wasn't his card and as suspected it was not. They have no way to reach them by phone in the Philippines, or in fact most countries. You have to call internationally to speak to them which I can't do because I have no access money. You have to email them which takes up to 48 hours, some times they don't even respond. I will never ever use this service ever again. Thank you cash passport I am going to starve to death because of you. Kind regards, IamailSimilar opinion? Write a review on ieatwords.com.au!
Ripp off, do not use
Easy to set up, easy to use overseas, exchange rate was ok to change from AUD to NZD, just dont try to get your money back to AUD, 14 cents less than the AUD exchange rate.
Similar opinion? Write a review on ieatwords.com.au!
AngelaBangkok
Blatant robbery - lose 100's $ on the exchange rate
Lose significantly from the outset. That is, lose 100s of $$$ on the apalling exchange rate before you even start! ATM fees: You can only avoid ATM fees if you use an actual Mastercard ATM otherwise every country's ATM will charge you a fee. Cashpassport also states 'no 'inactivity' charge' FALSE: they charge. And unless you've got plenty of time chase it and recoup it - its another unethical $ in the pocket of this newly low, rorting version of cashpassport. PS their London 'Customer Service' line drops out and other numbers listed on the card...Read more
and website also drop out or are incorrect. Beware it's a Low deal - its daylight robbery of the worst kind, don't know who's running it these days but it truly lacks integrity and any benefit for the customer.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Dr Kasked
Why is it that MasterCard Cash Passport employs the lowest of the low lying whose sole aim is to steal their customers' money?
No answers
Di Kentasked
I have paid $1000 incorrectly into a cash passport account who can I speak to?
3 answers
Hi! DI Kent
Call the number 1800 098 231
talk to him there.
Finally, after 47 phone calls, I regained the money.
You must be patient with this company.
Thank you. I did ring yesterday and they are investigating. Said 24 to 48 hours. Wish me luck
Di I apologise for not reading or answering your query about Mastercard {in itself an oxymoron} but my excuse would bore you. I was planning to complain to the Financial Industry Ombudsman but have procrastinated. If that is the same number I tried I would be curious how many menus you went through? Gerard
Jayne B.asked
Why does my card say I have prepaid 640 when I prepaid 700
No answers
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
bellysmelly
Just to update - after four months of complaining about their deceptive conduct and escalating to ACFA, I had a win. "In light of my unhappiness and as an apology" and to "resolve" the issue I was cre... Read more
dited $200 to the stupid card. Of course, it probably cost me about $10 to get the money off the card but I'll take it as a win. I doubt they've changed their policy, it would have to cost them a LOT more than that to get any meaningful action. So if you've had the misfortune to tangle with these rotten scammers, make sure you use our regulating bodies to hold them to account!