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Reviews

1.2

94 reviews
5
(2)
4
(1)
3
(1)
2
(4)
1
(86)
  • Transparency
    1.3 (27)
  • Competitive Exchange Rate Yes (3) · No (24)
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Dad25

Dad25

  • 2 reviews
  • 2 likes

The card that only works four days a week

published

I was stranded without access to money for three days when I transferred money to this card on Thursday evening (U.S. time) and I could not access it until Sunday evening.
The problem was not with my bank, they do immediate transfers with participating banks.
An international currency card that only operates on limited Australian banking hours is useless.

$20 for a domestic withdrawal fee? LMAO WHAT A JOKE

published

Bought the card. Loaded $300. Saw the reviews and freaked out, went to the atm to widraw my 300. Would only let me withdraw $280 and then it says “$20 domestic withdrawal fee” LMAO WHAT A JOKE. Thank god I read the reviews and didn’t take this overseas with me.

Gregory

GregoryGlenbrook

  • 2 reviews
  • Verified customer

Extremely poor service and an expensive lesson.

published
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zany

zanyHobart, TAS

  • 11 reviews

Useless travel card

published

I took out this card as my usual travel card was damaged & no time to get a replacement. I loaded funds as instructed and locked in my currency (Japanese yen): From when I arrived this card was declined everywhere, the only call centre I could reach via Skype was hopeless and could not tell me why the problems. NEVER use this to travel with. I have had to use my visa along with the bank fees that go with it so very angry and upset. Never again.



Very disappointed

published

I thought this would be the way to go. Not a chance. Neither website nor app works adequately, both giving different reasons why I can't sign in to use my account, then when trying to make contact via the 1800 phone number you can't talk to a human. BAD BAD product, waste of time.

Fee charges with this card is so high

published

Easy to obtain and use but it seems that as someone else commented, upon only withdrawing three times it cost us over $130 aus dollars in fees/exchange rates differences. Never again with we ever ever ever use or recommend this card to anyone.

Mel

MelPERTH

  • 71 reviews

Ideal for short trip

published
Jase

JaseCanberra

  • 12 reviews

Dodgy

published

Excessive Fees and Charges

published

Used the Mastercard Cash Passport for an international trip several years ago and haven't used it since. Silly me kept a balance on there and money in two currencies. On discovering that I'd been slugged $4 for every month of inactivity (about 30 month's worth) I decided to 'cut my losses' and push the cash back into my Oz bank account. Needless to say, the Mastercard Cash Passport people made a further $300 (being 8 cents above the official exchange rate) on the exchange of $US back to $AU. Won't happen again.

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high fees- multi currency cash passport

published
Dick

DickSouth East Queensland, QLD

  • 7 reviews

Beware of fees and charges

published

Never again

published

If this is the cashpassport.com.au company, or the CashPassport Mastercard. Please don't use this service - it's the worst I've ever seen. I had money left on the card, their website never worked when trying to transfer the money back. Basically once you load up the card, the cash is locked in. When I tried to make a complaint, they made me jump through hoops and made it too difficult to lodge. I had no issues using the card, just terrible customer service, and I lost about $500 because I couldn't get my money off the card. I couldn't even use it on other purchases after I'd returned from o/s.

Worst ever!! Not worth the trouble!

published

While I was overseas I tried to transfer money into the card, however an error continued to pop up. Called their helpline only to have two staff hang up on me while being on the phone for a long period of time. No one from there helpline could help nor did they want to help. Ended up having to use my debit card. Please do not purchase this cash passport card.

DGH

DGHSydney

  • 4 reviews
  • 1 like

Exorbitant fees!

published

I used this Multi-Currency Cash Passport in Europe with few fees or charges. However, when I returned home I transferred the remainder back to AU dollars to withdraw it and put it back into my bank account, I was charged nearly $60 worth of fees for 2 withdrawals from ATMs. That is exorbitant - $26-$29 per transaction... Needless to say I won't be recommending them to anyone. These fees were not charged by the ATM, but by MasterCard as 'ATM Domestic Country Fees'. What a joke!

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Questions & Answers

Dr K

Dr Kasked

Why is it that MasterCard Cash Passport employs the lowest of the low lying whose sole aim is to steal their customers' money?

No answers
Di Kent

Di Kentasked

I have paid $1000 incorrectly into a cash passport account who can I speak to?

3 answers
Barbara
Barbara

Hi! DI Kent
Call the number 1800 098 231
talk to him there.
Finally, after 47 phone calls, I regained the money.
You must be patient with this company.

Di Kent
Di Kent

Thank you. I did ring yesterday and they are investigating. Said 24 to 48 hours. Wish me luck

Gerry
Gerry

Di I apologise for not reading or answering your query about Mastercard {in itself an oxymoron} but my excuse would bore you. I was planning to complain to the Financial Industry Ombudsman but have procrastinated. If that is the same number I tried I would be curious how many menus you went through? Gerard

Jayne B.

Jayne B.asked

Why does my card say I have prepaid 640 when I prepaid 700

No answers

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