Had trouble using card in Holland as you have to use their pin and when prompted habit enters my regular pin and you get locked out.
Card is very hard to read numbers in sunlight as it is only printed not embossed. Tried 3 times to get password reset and their email never got through, and phone reps did not help. After a long wait got transferred to supervisor and phone went dead. Worst card ever! Vey hard to use for the small fee difference from regular card.

I travelled to Europe for a month. I never knew when my card would be accepted, at atms or when using EFTPOS so as a result when I did find an atm that would accept it I had to withdraw now cash than I would ideally like to carry.

One evening I was stuck in Madrid with no money and tried five different ATMs that all rejected the card. Could not reach customer service and still have not received a reply to the email enquiry I sent. I had to walk into the restaurant and ask to pay before I ate in case the card wouldn't work. Embarrassing but at least I didn't go hungry

I really wish I had read the reviews before getting this card

I had a simple question, could I go to a bank in a foreign country and withdraw cash against this card as I am travelling for 5 months. Taking cash is risky and ATM fees can add up over time. Called 3 times and did not get an informed answer. Problem is if you travel with this card and then it does not work for you, well you are stuck in a foreign country with no money. Then I was given a # which says it is out of service.

It was great to know before heading overseas to find they have the worst customers service ever, before finding out the hard way overseas as I was told they would call me back with transfers & pin & logon Issues in 24 hours to 48 hours and still waiting lol, so straight away I had more professional help from ING direct with superior support from them as totally explains how there orange everyday card works without the big fees while traveling oversea. So I will let my own bank company Suncorp know who recommend the MasterCard cash passport this is the worst company I have come across in a while.

I have been travelling over a week and I haven't been able to touch my money. It has the pin rejected in all shops and atms. I have sent 12 emails with no response, no return phone calls. Mind you I can't always get the Internet. What am I supposed to do??? I am overseas. My son tried also to ring them from home (australia) but we can't talk to a human. It is all a recording.

Will not help you via email if you are overseas. There is no free call number so you need to ring +44 which is costly so generally not worth it. Not a good system.

I used the card successfully, although exchange rates meant it was probably not a good deal. But, like other reviewers, left balance on card for next trip, in line with advice from Cash passport (no inactivity fee). That advice is still published on the card's page. But they've been deducting monthly 'non-use card fees' contrary to their own advice, so my balance has virtually disappeared. Also, I'm unable to find information about how to close the account to avoid a further debt for not using the card. There are much better options for accessing money in different countries.

- There's a fee for loading money, and a bad exchange rate that's basically another fee
- There's a fee for not spending money
- There's a fee for withdrawing money by ATM
- There's a fee for transferring money out of the account
- There's a fee for exchanging currencies
- There's a fee for when they charge you a fee in AUD for not spending money and you don't have any AUD left in the account because of the fees they charge you for not spending money

Travelled from Australia to NZ. Added funds once, but ran out (transaction history absolutely useless). Tried to add again 5 times, rejected each time- when I got through to the info line the second time I was told I'd 'exceeded my threshold' (not that she could explain what that meant) and that I would have to go to a branch or wait 24 hours to add funds. Not impressed! It's nearly midnight on a Saturday and I fly out Monday morning after 5 hours driving tomorrow. The solution was to just 'use my debit card' which I'll get hammered on fees on. Will never use this again, and will make sure I let everyone I know that as well

I believed I had approximately USD100 left on a card I opened in 2016. I understood the card didn't require updating and, because a charge of $10 applies to close the card, I decided to wait until I next needed it. That happens to be this year, 3 years later. I logged in to check my balance and find that I've been regularly charged a $4 fee (monthly), so the balance - which should have been AUD119.54 as at 2018, is now AUD71.54. Importantly, I was not aware of this practice of siphoning off cardholders funds and everywhere I've tried to find the 'Fine Print' to see how I missed it, I'm taken to the Platinum card details. Every query about the Multi-currency Card is "answered" by the Platinum card and this is completely misleading.

Zero stars. Daughter travelling alone to Europe. Able to load funds onto the card without an issue and check pin number before leaving. No access to card overseas. Five days of calls to try to sort it out but still no response. Can't even transfer the funds back out to bank account. Basically left with no access to her own money.

Won’t go into all the disastrous details but in a crisis forget it. This card certainly ruined the holiday. Couldn’t rely upon customer service to help out in the event of theft/fraud. In an emergency half a world away from home, it was not the response I needed..

While overseas i could not access my money on any ATM. Called the support line (which is expensive to call in the first place) and got not help at all. Was told they would call me or email me and got nothing. Also the fees are horrible. You pay so much to access your money. DO NOT GO WITH THIS PRODUCT!! Bring cash with you next time

I've used Cash Passport on 2 separate trips to Europe as well as SE Asia. Exchange rates can be average but no problems otherwise. Keep it safe & you'll be fine.

Cashpassport is a totally impossible to operate and their complaint service over a disputed claim is terrible they offered no satisfaction. I have now lost over $2,000.00. I would never use this card again.