We gave our 17 year old son a cashpassport for Canada. We thought you could transfer instantly, but it takes 24/48 hours to clear. It’s such a pain. Why didn’t they give two cards so I could go into post office and put cash in for immediate use? Or better still, have instant transfers. Never use this card again.

First experience with the card was great, online top up was quick, fees were pretty low and I could use it online as well. Can't cash out leftovers and when I started trying to use it back home it wouldn't process.
Let me top it up and then apparently all my details were changed into gobbledygook so the card was frozen. Spent $170 in call fees because the free call number on the card ain't free at all. Lady was really helpful and had it unfrozen for me that same night but my confidence in using the card is gone.
Might as well take the extra time to find an atm with no fees and use my home debit card.

We had problem with this card from the beginning . There help line is absolutely useless . They didn't return e-mails. Wouldn't give answers to questions, always said they would have to get the supervisor to ring back (3 times) Never returned calls. They tried to say problem on our end and when we proved it was there stuff up they ducted for cover. This has been going on now for near six weeks and is still not sorted. I WOULD NOT RECOMMEND MASTERCARD TO ANYONE.

15 yo daughter was travelling to Europe with school for a month. Got her a card and loaded money. When adding more money from home they charge you money an extra $5 with a lousy exchange rate. When she got home they then charge you $10 to transfer back to your account with an even worse exchange rate. And they charge you $4.07 every time you take money out.. They promote it as a safe reliable alternative.. Just making some multinational bank richer. Major rip off. Next time I suggest a credit card. Would be $100's cheaper.

Took a cash passport to Thailand. In short it was a total mess up, charged excessive ATM fees any way, not worth it along with the initial setup fees. Just take cash, it's a much better rate and option.

wish I could give 0/5. I travelled to Singapore in February 2017 and was offered the cash passport and accepted it, sounded great. This was the worst thing I could have ever done. it took ages for money to reach my account. I could not login as someone working for the company typed in the wrong name for my mothers maiden name. I then had to spend money to call them up internationally. I then found my card today and decided to take my money out, 25 minutes on the phone and finally they would accept I was the owner of the card, They charged me 4 AUD for not using the card in last 18 months and then charged me 10 AUD for take MY money out. its a scam and regret ever putting money onto this card.

I reloaded this card $500 7pm on Thursday night - still waiting for the top on Tuesday morning. Lucky I can borrow money from other travellers - this is unacceptable and I don't recommend this card.

Could not access site overseas, could not get log in or get thru automated phone services to actually speak to someone had to call aust post to get me thru and then demand a manager help me log in with a temp password in order to transfer my money back with a services fee pfffft !!!! they can only be contacted by phone and that takes ages and is liable to call charges if you call by mobile, no online assistance, call assistance not efficient, I mainly got it for the wifi which is not actually mobile wifi but hotel specific you find after reading the terms upon opening the card packaging. This card is a rip off in so many ways!!!!

I should have found this website before i purchased this card, i got mine from Australia post, loaded a thousand dollars on it over the counter only to find the initial reload was $912, so where did the rest go? It was very expensive to use atm machines in Thailand, one machine charged over $20 to get $50 out..this is a complete scam from purchase to use and beyond, and if you try to get answers from mastercard or australia post they just run you around till you give up.
Don't use this rip off card, we need to have a class action.. there is enough of us...

This card was rejected first attempt to pay hotel accommodation for reasons that could not be explained. Funds were readily available. Second attempt by hotel was accepted but Cash Passport deducted both transactions one of which was not refunded until 30 days later (after trip). This was the largest expense. It used up all Euros and took British pounds (with exchange fees). I rang many times to try to understand why I had no funds available while travelling. This took many calls. I still do not know why. I could not access information on a ipad screen. In the end I transferred money to this card, was unable to access most of the funds and was charged multiple exchange fees to get my money back. Do not use this product.

Hopeless service!! I can't even get past first base to activate it online. Rang after it didn't activating online and the plastic lady went round in circles and i just hung up. Sent an email and with a day before i go overseas i am not happy! Going to leave it at home and cancel it when i get back from my holiday. My bank organised and recommended it to me and said to ring if i had a problem, well just the same, no help either! Should have listened to a friend who said the same useless service with Cash Passport while they were overseas.

I put money on the card. When I needed it: no money; very embarrassing and a very difficult situation.
The card was blocked. Some security concern, which I think is a false alarm. But anyway, it has taken months.
I get so little help from customer support; I have been writing emails, waiting three says for a reply, and no solution in sight.
I have no access to cash, I am using another credit card (I brought it for emergencies).

What a joke, transfer $505 on to the card all details correct, never turns up at the other end. Worse customer service ever when you do eventually get through. Bunch of lying scammers!

A scam called FTO Capital took money from my Cash passport without my authorisation. I asked Mastercard to help recover my money. But no help at all. Please Avoid using cash passport at at any cost. It is now targeted and used by many criminals.
Your money is not safe or protected. Cash passport works with scams like FTO Capital. You cash passport Mastercard garbages.

Left us stranded, time and time again. Terrible service and poor website/app function. They would prefer to leave a family of 4 stranded in another country with no money at their own fault. Do not use!!!