Maui Jim (page 2 of 3)

I have owned Maui Jim sunglasses for the past 6 years and not only are the glasses fantastic but the service for warranty and repairs that Maui Jim provide is awesome. They keep you updated with the repairs. Their service is easy, quick and efficient. The glasses are comfortable and the lenses are unbelievable. I will only purchase Maui Jim. Thank you Maui Jim you truly are the best!!!!!!!

My partner purchased me my first pair of Maui Jim's for Christmas last year and they are the best pair of sunglasses I have ever owned. They are so comfortable I forget they are on my face and the lens are top quality. My partner recently sent his Maui Jim in for repair as he scratched the lens. His glasses were returned within one week and they look like a new pair of glasses. We were kept up to date every step of the way with the progress of the repair. We will only wear/purchase Maui Jim glasses as no other brand comes close in quality, style and customer service. Thank you Maui Jim, your the best!!!!

Bought a pair of prescription MJ. Within 2 months the lens started to separate from the frame. On warranty claim it was suggested I’d left them in the sun. Never left sunglasses in the sun in 30 yrs. They said on viewing for warranty the glasses were in perfect ‘as new’ condition So a few months later the other lens did the same - same questions. Glasses were essentially as new with 1 hr wear a day. So I paid over $1k aud for this ? Then the case breaks ..again I’m questioned ...again they view & say it’s in perfect condition (I use the case every time ) . Not what I expect for that money guys. Good lenses but fitting worse than any $300 of sunnies I’ve owned over my lifetime

One of the Lenses fell out of my glasses and cracked.
Returned them with the damaged lens which clearly showed that the damage had occurred after the lens had dislodged.
Glasses were repaired at my expense, but can not understand how a lens falling out of the frame can not be considered a warranty issue.

After accidentally breaking a lens of my prized Maui Jim sunglasses I sent them for repair on the 6th May from NZ, today 15th May I received them back from Frenchs Forest Road in Australia complete with new lens. Not only that but they also included the other lens from the new pair PLUS did not charge me for the service itself as goodwill. Fantastic exceptional service thank you so much!!!

I'm very happy with the sun Maui Jim glasses, got 3 pairs, yesterday I snap one, Today I went to the shop in Frenchs Forest, they repair the one broken and replace Nose pads and Temples to the second pair for free !!!
Whoooo Thank you for excellent customer service.

We love Maui Jim sunglasses. They have polarised lenses and are well made. My girlfriend's Maui Jims had lens damage. I was quoted $130 to replace the lenses. I posted them to their repair centre as requested and they repaired them and sent them back with no charge! The invoice said "Aloha Friday" goodwill. This is fantastic service.

I never write reviews but I had such a good experience with Maui Jims here I am.
My last 3 sets of sunnies have been Maui Jims as you can't go past the quality of the polarised lens. My last pair I'd had for close to 2yrs and had some scratches so I sent them back via the online form, very easy process.
And they returned them FOC with new lenses. Very happy with the service and will continue to buy Maui Jims Sunglasses.
Thank you for great customer service

The lens quality has changed. Used to have "PC - BG" Grey Lenses on my Ho'okipa's. When at the shops and replacing, I was told they have changed the lens type to "MP - BG". This means PolyCarbonate is now
MauiPure.

The beautiful rich blues that I used to see when looking through the the PC lens are replaced with a nasty green hue. The lens is what made Maui Jim special. Without the PC lens I can no longer recommend the brand - I'm really really disappointed to have to search for a new brand.

I contacted Maui Jim in Feb/March this year and they couldn't track find any of the older style.

Website would not process my online order and kept giving a 'cannot process your transaction at this time' error message, all the while charging my credit card every time I made an attempt. Only discovered this after my account had been charged 5 TIMES. Finally had to place an order over the phone, and was not told one pair of glasses would be on back order until I received an invoice days later. All in all, this was one of the worst customer experiences I have ever had. Do not use this online retailer, go somewhere else to purchase your Maui Jims. Absolutely love their product, but their website and customer service are TERRIBLE!

The customer service I received throughout the process was of an exceptionally high quality and when the glasses were ready it took less than one business day to ship more than 1000km. Very impressive. Big thanks to the warehouse lead, Michael, who was in charge of my order and kept me well informed along the way. I am very happy with my purchase!

So stoked to finally have the sunnies I've always wanted. So easy to find and choose a pair to suit. Great service and prices.

I've had my Maui's sunny's for about 3 years and the lenses were getting a bit scrached, they are the glass lens type. I sent them back to get new lenses and was fully expecting to be charged for new ones. They came back free of charge. Thank you Maui Jim. This is why it is worth buying quality sunglasses.

Got 2 pairs of Maui Jim; one broken temple and one with scratched lens. I called Maui Jim repair centre, a replacement temple was sent within a few days. I posted the scratched pair to them and received it back just over a week fully repaired. All done with seamless process and without charges - amazing company! This kind of service definitely wins my loyalty.

I took a pair of sunnies (MJ Sports Makaha) that I stupidly snapped the arm off this morning, to the service centre to enquire about getting them fixed. The fellow who greeted me, said he'd fix them on the spot. No charge!

I was also wearing my MJ Waterways which had a hairline crack in the frame. I thought I may as well ask how much to fix them whilst I was there... He had a look and said he'd ALSO fix those (replaced the frame!) while he was at it. No charge!!

I also want to buy another pair of sunglasses (Hookipas), and the same fellow very expertly guided me through a couple of options.

Unbelievable service and Customer Care. I would never buy any other brand of sunglasses based on this experience!

My sunglasses were well over warranty but I needed to have one of the arms repaired. This is the second time I sent them for repairs past the warranty date. Once again, I have received them back within a week, repaired, no cost. In the past I've had a bigger repair done on another pair also out of warranty, for a small cost, very happy.
Excellent customer service, Maui Jim has me for life!

Thank you so much for the great customer service, I am so impressed, nothing was a problem. I had two pairs be repaired through my own negligence they have both been repaired and back to me in a week. They are like brand new glasses. Fantastic service can’t thank you enough.

I have had a pair of Maui Jim sunglasses for a couple of years-wear them nearly everyday-so comfortable!
Unfortunately the arm on my glasses broke recently so I sent them off for repair. They were fixed for no cost & returned within a week, repaired, cleaned & like brand new!! Fantastic customer service.

MY sunglasses lenses shattered (my fault), sent them off to get fixed and they did it for nothing, fantastic company, would highly recomend,
also posted back to me very promptly. Brilliant service.

I bought a pair of Maui Jim sunglasses a while ago - (great product!) - and recently the lenses developed some cracks. Maui Jim replaced the lenses for free!....and super fast!
Rare to receive such fantastic service,Cannot recommend them highly enough!! :)

These sunglasses are phenomenal. By far the best I’ve ever owned. Very comfortable. Great performance. After sales service is incredible. I needed a replacement case and the Maui Jim distributor sent one straight out. No questions. Shame the same can’t be said about Vision Direct, who I bought the glasses through. They did not want to know about me. But Maui Jim? Brilliant.

They are an awsome company who looks after their customers, they are not the retailer who provides a bad service,trouble with retailers, ring maui jim office,you will be looked after in a most caring and professional way,they have no trouble getting repeat business, ever.

Bought some Maui Jim sun glasses ( 3rd pair). Some how the film on this pair of sun glasses started coming off. Glasses was just out of warranty, when I went back to store where purchased. Had recipt with me, but owner said I would have no chance with Maui Jims, as just out of warranty. Few mths. later decided to contact Maui Jim anyway. Prompt replies and send glasses to service centre in NSW. Just over a week later, new lenses and nose pads, no questions asked.
Can't believe the fantastic service. Thank you Maui Jim, will definetly buy Maui Jim again, but not from the same shop.

I own four pairs of Maui Jims having purchased my first pair in Maui back in 2006. They are without doubt the best glasses on the market. Better still, if it is possible, is the backup service. I have broken a lens in two different pairs of Maui Jims. Both were repaired at no cost and mailed back to me within a week of my first mailing of them. Just fantastic!

My Hubby Johns glasses slipped off his head & frame broke he was devastated:(
Rang Maui Jim French’s Forest & they said send them up &we will take a look.

They arrived back by courier looks like new pair absolutely awesome company second to none.
Can’t thank you enough Maui Jim and he also lay buyed another pair at Echuca Optical with different coloured lens.
Lifetime customer now !