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Maytronics Dolphin Swash TC has been discontinued. See all Maytronics Robotic Pool Cleaners.
Maytronics Dolphin Swash TC
Purchased cleaner in 2017. Started working ok but a few month later it wasnt cleaning thoroughly. Spoke to dolphin/maytronics technician and they advised to check pool pH and chemical which we did over a period of time but still wasn't cleaning well but we preservered thinking that this is best the machine can produce. The machine kept isolating in one area and would not clean the rest of the pool. Some 6 months later the cleaner started tripping from our electricity switchboard. We took it back to dolphin. Maytronics advised that there was wat...
Read moreer in the controller. Since the controller sits externally in the weather it is supposed to be waterproof so they didn't know why this was failing and the manager began stipulating that machine must have been submerged which is clearly not the case. The manager at maytronics would not honour the repair under warranty and insisted that water had somehow gotten in to the controller but they didn't know how. We are no experts in these machines but you would think that if the controller was not watertight then maybe it wasnt built correcltly as these things can often happen. We just want the thing to work. The technician advised that they have similar machines to ours that sit outside for years with no problem. So clearly there was a problem with ours and it wasnt out of neglect by us but rather in our opinion the poor buuldability of the machine. The manager from maytronics was very rude, arrogant and couldn't care less about us writing a bad review of the company and their product. He showed no care or sympathy in our agonising experience and just simply wasnt interested in honouring their obligations to their customers. We also have spoken to two local pool shops and they advised that maytronics is quite terrible in customer service very slow in repairs and there machines are overall too pricey and not reliable and if you have a warranty issue then Good Luck. So we will be looking at seeking fair trading or tribunal and we paid a fortune for this cleaner and we are sick of being bullied and treated like we are the bad people. I urge all BUYERS to be aware and rethink in purchasing any machines from Maytronics because with our experiences if there is a problem they will try to get out warranty repairs and they couldn't care less about the customer or assisting. Their are much better systmes out there for a cheaper price.. This was also advised to us by others. Very disappointing and disgusting to treated this way by an Australian company.
The Power supply was not immersed in water. That is a ridiculous theory. There is no evidence of this. We feel the power supply was a poor build and faulty as it allowed water to enter while the mach...
Read moreine is exposed to the weather. The Power supply should be waterproofed when exposed to external weather. There are IP ratings that you Power supply needs to acheove and we feel your system has failed this criteria. This is what the machine is designed to do. Can you please provide evidence in your warranty which shows that the machine is not covered by warranty when placed outside. Obviously the weather proofing of the power supply was poor and MORE SERIOISLY THE FAULTY POWER SUPPLY WAS EXTREMELY DANGEROUS FOR OUR HEALTH AND SAFETY. My Family ran the risk of being electrocuted due to your faulty product and this is a serious issue. If you think that you guys can provide a product that is unsafe for the user then I believe we will be notifying fair trading on this dangerous issue. Also please advise why this item is not under warranty particularly with ACL rules and regulations. Obviously it appeas you still have no intention to honour your defective product even though it's within the warranty period and please be on notice that we will be pursing further action against your company. Finally the system took a while to be looked at and the system was returned to the wrong pool shop who logged the warranty in the first place. So please don't lie about your service as it takes a long time and then you send it to the wrong pool shop. Wow and you pride yourself on this service.
Hi Charles, we have sent you a private message to resolve this matter quickly for you.
We have a dolphin cleaner and for the last 3 years it has been working well. We do not get a lot of leaves or mess in our pool so we only use it once a fortnight. Recently it stopped working. We took it to a maytronics dealer and spoke to a maytronics representative. Neither of them could tell me what was wrong except that it needed a whole new motor. The motor has cost us nearly half of the original cost. These cleaners are not cheap, however I would expect them to last more than 3 years. We are extremely disappointed in the longevity of this ...
Read morecleaner and for the money involved they are simply not worth it. I realise that we may have got a cleaner that may have just stopped working and that most others are still working, however maytronics have done nothing to help our situation. We would definitely not recommend these cleaners to anyone for the money involved and only just over 3 yrs maintenance. I should include that we regularly cleaned the dolphin cleaner and it is kept inside after each use.We are sorry to hear you’re not completely satisfied with your Dolphin. We at Maytronics strive for this with every robot we produce, hence the 3 year bumper to bumper you have been offered. This is u...
Read morenmatched in the pool industry. We work very closely with all our dealers, especially the dealer you have been to see. This has been very difficult for us on our side as we have not seen this machine in our workshop to diagnose. We hope you received the care package we sent. While this doesn't solve your issue of the pricing of our spare parts, we can assure you they are priced as modestly as possible and in fact we have the industries cheapest spare parts. The replacement motor should also not equate to more than 15 % of the cost of a new machine, this is the biggest investment you would make on a spare part for your Dolphin. We and our dealer's business is not designed around selling parts. Unfortunately, the motor was out of warranty as it was understood to be close to 4 years old. Unfortunately it could not be repaired free of charge.
Hi There,
What is the 3 year bumper, I have not been offered anything? The other big disappointment is that I recommended this cleaner to my sister who also bought one so i am hoping that hers does n...
Hi, the warranty on a Swash TC machine was actually two years bumper to bumper (apologies for stating warranty for another robot above). This means we will fix free of charge any manufacturing fault i...
Read moren the product no questions asked inside the warranty period. Our high end machines come with a 3 year bumper to bumper warranty, this is the best in industry for robotic pool cleaners. Just this week we have received feedback from a customer who has had a Dolphin working in their pool since 1988 and this is the first time they needed servicing on their cable - the motor is still going strong. Motor failure is a very rare occurrence to be honest - we depend on our motor reliability to feed data to our analyser technology to help diagnose usage and performance history. The data that would be retrieved is stored in the motor.Questions & Answers
How do I change the rollers from a fibreglass pool to a concrete pool
Hello Christine. Thank you for reaching out.
The brushes for the Dolphin Swash TC are able to be changed over from Wonder Brushes for a fibreglass pool to Combined Brushes for a concrete pool. To chan...
Hi
I have recently purchased a Swash TC model
I find it cleans the pool very well but have to empty the filter bag about every half hour when the light comes on the power unit.
This is frustrating . Is this normal or am I doing something wrong ?
Thank you
King
Hi King, I have not (yet?) had to empty the bag on my Swash during a cleaning cycle. However, the first time I used it in the pool, by the end of the cycle the bag was VERY full (a lot of sandy/silt t...
Read moreype content and gum flower "fluff" - things you can't really scoop up manually). It may well have been near alerting to needing an empty, and the cycle finished...(?) Also, check that the bag is in the unit correctly and is not caught up somehow preventing the bag from expanding to cope with the volume of debris being sucked up. There is a bit of a 'knack' to getting the bag over the frame & in the groove around the base & the rubber keepers in place so it all fits in & locks into the base of the unit without restriction. If you are still not sure if you've got the hang of operating your Swash, do talk to staff from your place of purchase - they may even be able to come and do a site visit for a small fee and assist with any practical operational issues you may still have. Cheers, SueGet an answer from our members and Maytronics representatives
Details
| Category | Robotic Pool Cleaners |
|---|---|
| Price (RRP) | 1490 |
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Extra Information
Awesome cleaning
Great Customer Service
The Rottweiler of Pool Cleaners
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Hi Charles, We are sorry to hear you’re not completely satisfied with your Dolphin. We at Maytronics strive for this with every robot we produce. We understand that our Service Manager offered you war...
Read moreranty on some parts as an act of goodwill even though outside of warranty terms and a heavily discounted price on the replacement of your power supply as it was deemed immersed in water and not a warranty issue. We will uphold this offer for you should you wish to take this up. We have an extensive dealer network across Australia with our service turnaround times being highly regarded as the industries best. In general, we see less than a 48 hour turnaround time on service work.