Miele W1 WKH Series Questions & Answers

Hi, we are unable to answer this question. Please contact us on 1300 464 353 or book a service call using https://www.servicebooking.miele.com.au . Kind regards, Joel.

Hi Craig,

This mailbox was unattended over the Christmas/New year break. We apologise for the inconvenience of the matter. Unfortunately we are not able to determine the issue regarding your washing machine. If you have not already done so, please book a service call using https://www.servicebooking.miele.com.au or call us on 1300 464 353 (please be aware these contact methods are for Australia only).
Kind regards
Joel

Hi Aussie Jewels, thanks for your question. Unfortunately we are not able to determine the issue regarding your Miele W1. If you can please book a service call using https://www.servicebooking.miele.com.au or if you have any questions don’t hesitate to call us on 1300 464 353. Kind regards, Anna.

Hi Jeff, thanks for your question. Unfortunately we are not able to determine the issue regarding this. If you can please book a service call using https://www.servicebooking.miele.com.au or if you have any questions don’t hesitate to call us on 1300 464 353 (as they may be able to resolve over the phone). Kind regards, Anna.

Hi Sandi, thanks for your question. Unfortunately we are not able to determine the issue regarding this. If you can please book a service call using https://www.servicebooking.miele.com.au or if you have any questions don’t hesitate to call us on 1300 464 353. Kind regards, Anna.

Hi Naomi, you shouldn’t have to select/deselect the program manager each time, I would advise a service call. If you can please book a service call using https://www.servicebooking.miele.com.au or if you have any questions don’t hesitate to call us on 1300 464 353. Kind regards, Anna.

Hi there, during the commissioning for the machine the twin dos would have had to be set up, after that and regardless of the twin dos system being used after that point it requires the maintenance to be carried out at the regular intervals as determined by the software. It’s in the problem-solving section of the manual. You can find the manual for your product online here https://www.miele.com.au/domestic/customer-information-385.htm#p510 . Kind regards, Anna.

Hi Warwick, thanks for your question. Unfortunately we are not able to determine the issue regarding your washing machine. If you can please book a service call using https://www.servicebooking.miele.com.au or if you have any questions don’t hesitate to call us on 1300 464 353. Kind regards, Anna

Hi there, the prompt message informing you that the detergents, UltraPhase ‘1’ or ‘2’ can be interrupted by checking or replacing any of the cartridges whilst the W/M is turned ‘Off’. Each time a cartridge is removed the counter for monitoring the number of uses with each wash cycle is reset. If a cartridge is pulled out, and not replaced nor refilled, this counting is then out of sequence. Consequently, containers will possible runout before the ‘Container 1 or 2 almost empty’ and the ‘Container empty’ message are displayed. If you still need assistance, I'd recommend visiting your local Miele Experience Centre where our staff can assist you, please find locations here https://www.miele.com.au/domestic/locations-447.htm . Kind regards, Anna.

Hi Darby, thanks for your question. You will need to book a service call for this issue, as the detergent flow sensor has failed. You can do so by calling 1300 464 353 (Australia) or making a service booking here https://www.servicebooking.miele.com.au/ .Kind regards, Anna.

Hi Sheila, this is not a fault, the Miele WKH 132 does not have a drum light. Kind regards, Anna.

Hi there, thanks for your question. You can only adjust the volume, but not the way the buzzer operates. Kind regards, Anna.

Hi Hamish, thanks for your question. Yes, this is normal. To maintain the hygiene of the machine, carry out a hot wash using powder detergent at regular intervals. The hygiene info will appear in the display to remind you to carry out a hot wash. In order to prevent bacteria and unpleasant odours building up in the machine, run a Clean machine programme using Miele dishwasher and washing machine cleaner or powder detergent. Kind regards, Miele.

Hi Hamish, the program can be run without the IntenseClean, however, it is recommended you use the Miele cleaner in order to prevent bacteria and odour build up. Kind regards, Miele.

Hi Hamish, thanks for your question. We recommend you use WoolCare detergent to ensure the fabric is treated with care and gets the best results. You can use either the Caps WoolCare or the bottled WoolCare detergent. The ingredients are the same. The WoolCare detergent (bottle and cap) is designed for silks and delicates as well. If you have any further questions you can call our Miele Experience Centre (Australia - 1300 464 353) or visit our Miele Experience Centre in Australia that is there to help you better understand your Miele product. Find your nearest location here https://www.miele.com.au/domestic/locations-447.htm Kind regards, Miele.

Hi Michael, thanks for your question. There is the potential either the machine has a leak or a software upgrade is required. You will need to book a service call, which you can do here https://www.servicebooking.miele.com.au/. If you have any questions, please call 1300 464 353. Kind regards, Miele.