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7 questions from our users

Mary M.

Mary M.asked

MR-420E-W-A (White, Right Door)

I am having difficulty reattaching the right side rack of the icecube tray.



No answers
sueP

suePasked

MR-420E-W-A (White, Right Door)

How do I re-attach the Ice Tray in MR 420E Mitsubishi Refrigerator?

No answers
Victoria M

Victoria Masked

MR-420E-W-A (White, Right Door)

My fridge is 4 years old and is not working, it makes a loud noise like a lawnmower and does not cool or freeze properly. Items in door freeze but items in freezer do not. Is it under warranty?

3 answers
Quint
Quint

Hi Victoria,
Sorry to hear that you are having problems with your fridge, When i purchased my fridge last December 2017 it came with a full 5 year Warranty from Mitsubishi.
I can only assume that when you purchased your fridge 4 years ago it also came with a 5 year Warranty, do you have all your paper work and receipt from when you
purchased the fridge you should have received a warranty booklet stating how much Warranty comes with the fridge hope this helps.
However having said that, even if you find that your fridge did not come with 5 year Warranty I would still get in touch with customer care at Mitsubishi and put in a Warranty
claim. The reason I am telling you this is because White goods are required by law to last an acceptable period of time from date of manufacture regardless what the warranty period from date of purchase.
I would say a fridge would have to last a least 10 years to be regarded as a acceptable period of time, yours is only 4 years old .
If you contact Mitsubishi and they try and say that your fridge is out of warranty, politely remind then what acceptable period of time is and if they don't agree to repair your fridge you will contact consumer affairs.
I hope this information is of help and I wish you all the best in getting your fridge repaired.
Regards Quint.

Victoria M
Victoria M

Thank you for your input. Very helpful!



Mitsubishi Electric
Support C.Mitsubishi Electric

Hi Victoria,

Sorry to see you are experiencing issues with your refrigerator. We would like to assist you. Please either give us a call on 1300 651 808 or lodge a support request online: http://www.mitsubishielectric.com.au/service-request-for-consumers.html

Your refrigerator came with a 5 year warranty.

Please have your proof of purchase handy as we need some details from it.



Kind regards,
Mitsubishi Electric Australia Support.

Sandy R

Sandy Rasked

MR-420E-W-A (White, Right Door)

Hi, We just bought this fridge and like it so far after owning the previous Mitsubishi Fridge for 32 Years!
My question though is: is the lighting good in your fridges as ours seems very dim, doesn't light up the whole fridge just the middle?

1 answer
Quint
Quint

Hi Sandy, glad to heart your happy with fridge so far ( but I have to say well done on getting 32 years out of previous Mitsubishi fridge). Know as far as lighting goes, we also found the light to be not as bright as our old Admiral fridge which lasted 22 years. I believe the Mitsubishi has a led light in it which is suppose to not need replacing, we found after having fridge for a few months we got used to the dimmer light, and it does not bother us anymore. Hope this has been of use to you .

Regards Quint.

Anisette

Anisetteasked

MR-420E-W-A (White, Right Door)

Where Is Mitsubishi fridge made? in China or Australia?

2 answers
Quint
Quint

Hi this model fridge is made in Thailand and comes with standard 5 year warranty from Mitsubishi Australia. Hope this helps, we have had this fridge for 7 months and so far cannot complain excellent fridge.
Regards Quint.

Anisette
Anisette

Hi,
Thank you for your reply. I have had a Kelvinator for 20 years now. Am a bit apprehensive about a new one, hence my homework searching the web, as I am learning that once delivered there is no going back- according to the reviews I have been reading-. So my dilemma is 'to repair or not to repair' my old friend that got a leak near the interior electricity box and has a blob of ice there.....
Which is the best Refrigerator nowadays?
That's the question from a peaceful middle age lady for a hassle-free fridge that can survive beyond 'warranty years'.
Thanks and regards.
Anisette

liv44

liv44asked

MR-420E-W-A (White, Right Door)

I have recently purchased the Mibsubishi top mount 420L fridge. So far I am very happy with it. The manual states that you need to regularly clean the drain pan. How often do you need to clean it?

3 answers
Old bushy
Old bushy

I clean it annually as I am in a rural area and have dusty conditions from the road.

liv44
liv44

Thanks for your reply. The instruction manual didn't say how often it needs to be done.

LetsTalk
LetsTalk

Hi, thank you for asking as I would be keen to know. By the way, seeing you have bought recently, can you recall if the new fridge had some sort of gaseous smell in it? (Not the typical plastic smell)

Peter S

Peter Sasked

MR-420E-W-A (White, Right Door)

I am having trouble with fitting the vegetable case cover and the shelf the illustrations in the instructions are not clear and I cannot get the things to fit. Is there a hand book or better instructions on the net?

1 answer
Don
Don

Hi Peter, are you still having trouble? Don (6-6-16)

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