I bought one of these and it seemed okay until the warranty was almost at an end, when it failed.
I could not find the receipt so was out of pocket replacing it. I will definitely never buy a Morphy Richards 'anything' again. Pretty poor when it can't even last the distance of the warranty.
I also know other people who have had similar experiences.

"Once bitten"
Michael

So sad to report that my experience with this kettle mirrors that of many others. My first purchase was about 5 years ago and each kettle (of the four) was replaced under warrantee. While the warrantee was honored three times, that is NOT the point!
It (the kettle) is a most aesthetically pleasing design, is well-balanced ergonomically, boils fast and relatively quietly......but, to continue manufacturing and selling a product that is not fit for purpose and has to be disposed of at this rate is utterly reprehensible. Won't buy any Morphy Richards product as long as I'm able to remember my terrible experience and will (with regret) share my experience with anyone who might be interested.

Original kettle was purchased in 2015 and broke after about 12 months. It was replaced under warranty with a new kettle, which has subsequently failed again after approximately 18 months. The second kettle was not replaced by Morphy Richards under warranty as they work from the first purchase date only, even though their products cannot last a 2 year period. Stay away from these products if you want something to last longer than 12-18 months.
Very dissatisfied with these products and wont be back.

My kettle stopped working after approx 14 months use. I emailed Morphy Richards and they replied almost immediately. I could not find the receipt for proof of purchase. They supplied a reply paid number for me to return the kettle & I received a brand new kettle a few days later by courier, I am absolutely delighted with their customer service.I would thoroughly recommend their products.

I used some Frequent Flyer points to buy a Morphy Richards kettle 18 months ago. I bought this kettle as I'd had one before but the red metallic paint had chipped off and I wanted a better looking kettle. So... my current Stainless Steel kettle has been working for 18 months but developed a leak at the water gauge. It is possibly dangerous as the water dripped onto the electric switch. I sent an email to Dimplex and they said send it in. That was 5 weeks ago. I've been boiling water in a pot since I sent it in. I am told a replacement is on its way but I thought I'd share my experience.

This Kettle was the best I have ever had so far, it lasted two years before I had to toss it out which is good in my household! It is not like other kettles that make a lot of noise whilst heating, it is nice and silent so you don't have to try talk over it or strain to listen to someone speaking....the non-interfering kettle! lol

This is a great kettle. It looks great and works well although a little noisy maybe on a still quiet night if you want a late night cuppa. It has a large capacity and it is great to see the level of the water through the window. A great kettle.