Mr H2O Plumbing & Electrical

My father is 84 years old, just recently lost his wife, he has dementia and heard water flowing although all the taps in the house were shut tight, he panicked and called Mr H2O plumbing after-hours, a tradesman came, went up on the roof and turned a tap off to the cooling system and charged him $850. This is an outright ripoff, the call out charge was $180 so what exactly costed $650 in addition to the call out charge? Tradesman did not fix anything, just turned the tap off and put a $2.00 cap on it. This company should be ashamed of themselve...Read more

I had this company come to fix a leaking toilet a few years ago. The ad said free quotation. The guy arrived over half an hour late with his apprentice. They proceeded upstairs, and the first thing the guy did was to rip out the inlet flow valve. He gave me a quote of $660. That was more than the cost of the whole unit! I asked him how much was the parts cost and how much was the labour cost. He told me $70 was the labour cost and the rest was the cost of the part. I thought that if the part cost that much, then it wouldn't make any difference ...Read more

My mum's front garden pipes were turned off by SA Water for the local council to work on the street pipes, they left a notice in her letterbox to contact Mr H2O to get them looked at as SA Water claimed they were leaking/broken/blocked. So she called them up and they quoted her $3,300 to rip up the front garden and lay new pipes (???) they also demanded a $500 deposit first (scare tactics against a 50+ year old woman - nice). Before they came back I questioned it and asked my father-in-law to check it out. He got one of his tradies to have a lo...Read more

Our 80 year old clay-pipe sewers backed up. After charging $700 to do a high pressure flush, they then determined a tree had tilted the pipes and the whole lot needed to be replaced.
He gave us the big scare tactic - "it might not back up tomorrow, it might not back up next week, but it will back up, and into your house. That will cost you $43,000 to fix."

Yes, you read right. These clowns tried to charge us $43,000 to trench and lay 20m of PVC pipe and connect it to the easement at the rear of our property. All because we live in a ni...Read more

Called up for a blocked drain, they came, and they started telling me stories how they need to dig up my yard to access the pipes, I told them it was rubbish, all you need to do is run the snake through the pipe to cut up the roots in the pipe, I told them my regular plumber recently retired, used to do it on a regular basis, and he would charge me $150, they said they would do it for $450, I agreed only because my dad died two days previously and I had guests at my house paying their respects, all in all they barely poked a hole in t...Read more

I was quoted $580 to replace a toilet cistern that another plumber repaired for $150.
Then they quoted $508 to replace bathroom basin taps, a job I did myself for $20!
The call out fee of $49 was another ripoff and the plumber said all sorts of things to scare me into getting them to do the jobs, such as pipes could burst, taps snap off, etc, etc.
There was also some ridiculous VIP service agreement that if you bought for $143.50 would give you 10-15% discount on the jobs.
When I complained about the quotes the plumber supposedly went outsi...Read more

Really hope the most recent nice review here on Dec 10 is not part of Mr H20?

But his glowing comments are way out of touch with what I and others have experienced.

Several hundred dollars for a 15-30 minute job to replace the brass water inlet valve, part of a locally made and popular Hot Water Heater Service, just doesn't seem right to me.

For memory, the whole new Aquamax system, installed a few years back over a few hours, cost just double of what I was charged for this I think named PTR Valve, which took as said above, less than ...Read more

My gas hot water system stopped and I called in a plumber from this company. He just saw the tank and asked how old it is and then advised that I had 2 options.
1) Change all the regulator valves (Cost AUD 950)
2) Replace with a new tank (Cost 2000-2500)

Believing in the professional’s advice proceeded with 2nd option and paid an advance amount for replacement next day. An couple of hours later came to know that our entire complex had no hot water supply as the pilot lamps had gone off. Called and cancelled the job. The professional plumbe...Read more

I have 2 broken toilets where the button is broken. (Pushing the button won't flush the toilet, but can open the top and pull up the plunger to flush) he comes out and wants to replace both toilets as to source the part would cost more that 2 whole new toilets. 1710 they wanted. So I suggested I could supply the toilets (119 from bunnings) his response was it will cost more becaus and they are not toilets they are familiar with so will take more time to install. His quote for install of 2 toilets I supply 1350. (Not including me buying the toil...Read more

My parents had a leak in a 30 cm section of galvanised water pipe. As far as plumbing jobs go, this would have to be one of the easiest. The pipe was outside, about a metre off the ground running along the outside brick wall of the house. The plumber would have had to cut a length of pipe, put connectors on, flared the ends and screwed them to the connection, job done. Time taken (mother was watching the clock) 30 minutes. Charge - $320.00 Cost of parts would have been $20.00, if that. Labour - $300.00 @ $600.00 per hour. Oh I forgot, th...Read more

Book a week in advance, 7am start for a gas plumber and an electrician to install new hot plates and oven. Plumber arrives on time, two and a half hours pass and not sight nor sound of electrician!! Receive quote from plumber, which I thought was very high (but had no idea of prices for this work) $730 (as much as hot plates)...Fed whole lot of b.s. about won't charge for call out fee and as holder of pension card won't charge GST!! Compliance certificate $300, was a big talking point as had to have lines checked, its his licence on the line e...Read more