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Reviews

3.5

304 reviews
5
(142)
4
(30)
3
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2
(24)
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Kevin Haworth

Kevin HaworthPerth, WA

  • 2 reviews

Paypal Rip off

published

Website Paypal account does not work it is a scam set up to get you to order on the phone. Should have known better and gone with my gut instinct when Paypal would work - I always use Paypal do not order on the phone from 1300 814 826. I was lied to on what offer I would receive. I tried to order 2 x 10 off facials on Black Friday i was talked into accepting a better offer of 50 off facials. When the pack arrived it was for 10 off facials and various other products that i didn't request. Do not be conned into talking to somebody on the phone. I will be contacting Paypal to see why their Icon is on the site and My Perfect Facial is misrepresenting Paypal as a payment option when it clearly isn't. Don't risk it.



Purchased in December 2021 for A$179.00.

Ease of Application
Colour
Longevity
Texture
Causes Irritation No
Skin ToneFair/Light Skin
Skin TypeNormal Skin
See all answers
1 comment
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Donna E

Donna EMandurah

  • 14 reviews
  • 2 likes

Undecided.... perhaps one of those people who just didn't get an amazing result

published

I followed the instructions for use but after 3-4 weeks I noticed no difference - to be fair my skin is pretty good for its age and its the wrinkles around my eyes that are the problem but you can't use this around your eyes so perhaps it was just a poor choice of product on my part.

Purchased in May 2021.

Ease of Application
Colour
Causes Irritation No
Skin ToneMedium/Olive Skin
Skin TypeCombination Skin
See all answers
2 comments
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Donna E
Donna E

Thanks... I'll try it again.

Marian

MarianSouth East Queensland, QLD

Ist facial great results so far!

published

I ordered mine from Priceline online with prompt delivery. I had my first facial last night. The product tightens but does not sting. No redness afterwards, just a plumper skin and some of my wrinkles noticably improved. Will wait to see what happens after 3 treatments.

Purchased in November 2021 at Priceline for A$129.99.

Value for Money
Ease of Application
Skin ToneMedium/Olive Skin
Skin TypeDry Skin
See all answers
2 comments
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Marian
Marian

Just had the second one, a slight improvement, let's keep going

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FLO2019

FLO2019

  • 3 reviews

Good Product - Bad Packaging

published
Value for Money
Ease of Application
1 comment
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Wendy

WendyPerth, WA

  • 11 reviews
  • 2 likes

My Perfect Facial

published

I am also using a small amount of Hyaluronic Acid and a Vitamin C Oil in conjunction with the MPF recommended program just for added moisture for my skin. I use my usual moisturiser prior to applying makeup and that seems to be working well.

Purchased in October 2021 for A$119.00.

Value for Money
Ease of Application
Texture
Causes Irritation No
Skin ToneFair/Light Skin
Skin TypeNormal Skin
See all answers
1 comment
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company

Hi Wendy, it's great to hear the our My Perfect Facial has become part of your skincare routine. Thank you for the feedback.
Kind regards,
My Perfect Cosmetics Company

Jo R

Jo RPerth, WA

Burning up

published

Red raw. Very minimal difference. My face feels like it's burning and this is after the process and the collagen cream.
I think I have been ripped off. Nothing like the tv demonstration.

Purchased in November 2021.

Value for Money
Ease of Application
Colour
Texture
Causes Irritation Yes
Skin ToneMedium/Olive Skin
Skin TypeNormal Skin
See all answers
1 comment
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Maz

MazSydney, NSW

No customer service

published

No tracking link and no product disgusting customer service all the girl i contacted was interested in was upselling starting to believe this is not ligitament sucked in and paid the price won't be dealing with this company again lost money and product ????

Purchased in October 2021 at Direct online for A$74.00.

1 comment
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Maree M.

Maree M.Sydney, NSW

  • 2 reviews

Customer Service Stinks

published

I found customer service nonexistent. Have been emailing for a year to get the spoons to go with the product I bought and still don't have them. Is a joke!

Purchased in October 2021 for A$74.00.

Ease of Application
Causes Irritation No
Skin ToneFair/Light Skin
5 comments
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Maree M.
Maree M.

Well I have had replies telling me they would sent them but 12 months on nothing!

The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company

Hi Maree,
It is possible that they have gone missing in the post? If you contact us on the above details and we will be happy to help.
Kind regards,
My Perfect Cosmetics Company

Zero customer service once purchased

published

Ordered on the 11th October was contacted almost immediately to up-sell which I declined, my order was then not processed till the 18th..website states orders usually received within 3-5 days ..finally received an email stating my order had arrived in Aus (was never informed it was being shipped from OS) however the tracking details still show it being in the UK...made this same comment on Facebook and their response was to block me...lovely customer service in the sales department, zero once they have your money..Thankfully PayPal deal with this sort of situation!!!

2 comments
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Julie
Julie
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Narelle

NarelleRichmond-Tweed, NSW

First application: jury still out

published

Used my perfect facial for the first time today. My skin feels super smooth and bright. Not seeing a lot of change in firmness and lift as yet but will continue to use as instructed. Stay tuned will be back after the next application. Will reserve further judgement until then

Purchased in October 2021 at Priceline .

Value for Money
Ease of Application
Causes Irritation No
Skin ToneMedium/Olive Skin
Skin TypeNormal Skin
See all answers
1 comment
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Kim

KimGreater Melbourne (Outer), VIC

  • 2 reviews

Probably work best on more mature skin?

published

Im only 43 with minimal wrinkles however thought would give it a try due to the hype.
I took before and after pics and other than my skin looking more refreshed, cleaner and brighter there is not too much difference. However I will continue to use as advised on the box and see how it goes. Other than the product smelling like a wet dog, it went on well and as it dries it became super tight but not unpleasant. I think this product may work on more mature skin with more wrinkles.

Purchased in October 2021 at Priceline for A$119.00.

Value for Money
Ease of Application
Colour
Longevity
Texture
Causes Irritation No
Skin ToneMedium/Olive Skin
Skin TypeNormal Skin
See all answers
1 comment
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Annoyed

Annoyed

  • 2 reviews

Disgusting Customer Service

published

Purchased in October 2021.

Value for Money
1 comment
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Shandelle M.

Shandelle M.South East Queensland, QLD

Lousy customer service

published

Unfortunately am still waiting for the product to be sent so this review is of customer service provided by the Australian division. The call centre staff do not represent the company well when they lie about orders being sent or cancelled consistently.

Purchased in September 2021.

Skin ToneFair/Light Skin
Skin TypeNormal Skin
1 comment
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Jenny

JennyGreat Southern, WA

  • 3 reviews

Such Disappointing Service

published

Purchased in September 2021.

Value for Money
3 comments
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Jenny
Jenny
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Helen

HelenMetropolitan Adelaide, SA

  • 2 reviews

Didn't Work

published

I ordered the 10 treatment to try then got a phone call from one of their sales reps who talked me into buying the my perfect facial pro. It took 3 weeks before it arrived. I followed the instructions and didnt see any difference at all after the first week. I have been using it since the end of August and see no difference at all. My husband says it looks like I have more wrinkles which I do have to agree with. sorry didnt work for me wont purchase it again I am glad it works for some people but i just felt i wasted my money

Purchased in July 2021.

Value for Money
Ease of Application
Skin ToneFair/Light Skin
Skin TypeNormal Skin
See all answers
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Jen

JenGreater Melbourne (Inner), VIC

  • 10 reviews

Love this product!

published

I love this product. I got it before my wedding in July but have continued to use it since. My face is always glowing after use and my skin feels much firmer. I've also noticed a reduction in my pores particularly on my nose and cheeks.

I am in my 30's with good skin but I am a big believer in prevention over cure! :-)

Purchased in June 2021 at Priceline for A$119.95.

Value for Money
Ease of Application
Colour
Longevity
Texture
Causes Irritation No
Skin ToneDark Skin
Skin TypeDry Skin
See all answers
1 comment
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company

Hi Jen, that's fantastic! Thank you so much for the lovely feedback.
Kind regards, My perfect Cosmetics Company.

Kathy

KathyPerth, WA

Didn't work

published

Bought this product and followed the instructions to the letter but it didn't work still have wrinkles. Very disappointed $119 wasted. I won't bother buying it again. How do I get a refund?
Thankyou Kathy Roberts

Purchased in September 2021 at Price line for A$119.00.

Value for Money
Ease of Application
Colour
Longevity
Texture
Causes Irritation No
Skin ToneFair/Light Skin
Skin TypeNormal Skin
See all answers
4 comments
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Kathy
Kathy

Thankyou for your response. I bought it at priceline pharmacy but I don't have the original box or receipt but have proof of purchase on my bank statement.

The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company

Hi Kathy,
I would advise going in to store with your products and proof of payment (statement) to see what they may be able to do for you.
Kind regards,
My Perfect Cosmetics Company.

Lou Lou

Lou LouWestern Australia

  • 3 reviews
  • 1 like

How do I get my refund please !

published

The product was easy to use, and after use, my skin felt soft.
The wrinkles did NOT reduced or skin appear plumper.
I might be one of the people that this product does not work for.
Priceline has refused me credit (with receipt and packaging provided) and
your phone lines are closed.
Where do I go to from here? I purchased this product because of its money-back guarantee

Purchased in September 2021 for A$119.00.

Value for Money
Ease of Application
Colour
Longevity
Texture
Causes Irritation No
Skin ToneFair/Light Skin
Skin TypeNormal Skin
See all answers
1 comment
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company
Diana Mc

Diana Mc

  • 3 reviews

I am almost 4 weeks since I placed an order, and still not received it!!

published

I am waiting since 19/8/19 for my order. They deducted $224,84 from my bank account on the 19/8/19 I was told I would wait 10 to 14 days, I phoned yesterday and managed to speak with a lady who assured me she would look into it and get back to me. I have heard nothing I decided to purchase as you had an add on it on channel 7. I am upset at the customer service. And if I don’t hear from someone ASAP I will have no alternative but to get in touch with Today Tonight on Channel 7 . I am a pensioner I could certainly do without this stress! My hubby is on my back all the time about this. Can you please acknowledge me.
Sincerely Diana McIntosh

1 comment
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company

Hi Diana, I am very sorry to hear you are not in receipt of your parcel. Please can you email us at [email protected] with your order details and we will look into this for you.

Kind regards,
My Perfect Cosmetics Company.

Liz

LizBox Hill, Victoria

  • 5 reviews
  • 1 like

Great Product

published

I find this product to be really good. I am nearly 71 and didn't think there would be anything that could improve my skin but I can say for sure that this does work on my face. The improvement is noticeable. Thankyou

Purchased in July 2021 for A$119.00.

Value for Money
Ease of Application
Causes Irritation No
Skin ToneFair/Light Skin
Skin TypeNormal Skin
See all answers
1 comment
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company

Hi Liz, thank you very much for your lovely review! So glad to hear you are seeing the difference using My Perfect Facial.

Kind regards,
My Perfect Cosmetics Company.

Page 2 of 16
See all My Perfect Facial reviews

Questions & Answers

Susan B.

Susan B.asked

Was wondering if the collagen soak and the night cream are similar as i like to use the soak at night but will run out and you don't sell it separately.

3 answers
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company

Hi Susan,

The collagen soak is closer to the day cream than the night cream but you can use the night cream instead if you prefer.
Let me know if you have any further questions.

Kind regards,
My Perfect Cosmetics Company.

Jmp
Jmp

If u do 2 facials in a row would the result be better

The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company

Hi there,

My Perfect Facial is a progressive treatment that is applied like a face mask and removed after half an hour. We recommend to use the product three times in the first week, twice in the second and then once weekly to maintain results.

It is completely up to you if you would prefer to perform the treatments the day after or leave a space in between.

Kind regards,
My Perfect Cosmetics Company.

Jocelyn

Jocelynasked

Is the product when mixed and on face suppose to smell like wet dog or did I get an old or bad batch?

2 answers
Susan B.
Susan B.

I'd say not a bad batch, because i thought the exact same thing. Something to improve on i guess, but do prefer it to overly perfumed smell.

The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company

Hi Jocelyn,

My PErfect Facial does have a slight odour.
Some customers love it and others don't, i will pass on your feedback though as we are always looking for ways we can improve.

Kind regards,
My Perfect Cosmetics Company

Janine

Janineasked

Can i use my perfect facial if i have had botox and fillers 3 months ago?

1 answer
The Perfect Cosmetics Company
My Perfect Cosmetics C.The Perfect Cosmetics Company

Hi Janine,

Thank you for your question.
We would always recommend contacting your practitioner for their advice. Our facial stimulates muscles rather than freezes them.

I hope this helps.

Kind regards,
My Perfect Cosmetics Company.

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