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Kevin HaworthPerth, WA
- 2 reviews
Paypal Rip off
Website Paypal account does not work it is a scam set up to get you to order on the phone. Should have known better and gone with my gut instinct when Paypal would work - I always use Paypal do not order on the phone from 1300 814 826. I was lied to on what offer I would receive. I tried to order 2 x 10 off facials on Black Friday i was talked into accepting a better offer of 50 off facials. When the pack arrived it was for 10 off facials and various other products that i didn't request. Do not be conned into talking to somebody on the phone. I will be contacting Paypal to see why their Icon is on the site and My Perfect Facial is misrepresenting Paypal as a payment option when it clearly isn't. Don't risk it.
Purchased in December 2021 for A$179.00.
1 comment
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Donna EMandurah
- 14 reviews
- 2 likes
Undecided.... perhaps one of those people who just didn't get an amazing result
I followed the instructions for use but after 3-4 weeks I noticed no difference - to be fair my skin is pretty good for its age and its the wrinkles around my eyes that are the problem but you can't use this around your eyes so perhaps it was just a poor choice of product on my part.
Purchased in May 2021.
2 comments
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Donna,
I'm sorry you did not see any results from My Perfect Facial. Results can be rather subtle if you don't have many fine lines or wrinkles. However, you will still benefit from My Perfect Fac... Read more
ial’s other, more subtle effects, as it also refines pores, exfoliates, dissolves dead skin cells and removes impurities. You can use around the eyes, and it can help with these eye wrinkles. If you have any questions feel free to email us at [email protected]
Thanks... I'll try it again.
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MarianSouth East Queensland, QLD
Ist facial great results so far!
I ordered mine from Priceline online with prompt delivery. I had my first facial last night. The product tightens but does not sting. No redness afterwards, just a plumper skin and some of my wrinkles noticably improved. Will wait to see what happens after 3 treatments.
Purchased in November 2021 at Priceline for A$129.99.
2 comments
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Maria,
That is great, thank you for your feedback! Please keep us updated as you complete the further treatments. ... Read more
Kind regards, My Perfect Cosmetics Company.Just had the second one, a slight improvement, let's keep going
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Find out how My Perfect Facial compares to other Face Products
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FLO2019
- 3 reviews
Good Product - Bad Packaging
Shipping and Customer Service: It took 6 weeks for my products to arrive. The worst part was that I was continually given wrong information from customer service . First I was told it would be a week then another, every time I contacted them to try to get an idea I was told it would be shipped within a few days and it wasn't. I wrote a review on this website and it went to mediation and that was actually very helpful as I finally got some assistance.
Packaging: Hate the packaging. It comes with a bowl and a small spoon set to measure the produ...Read more
cts. You have to fill one with the gel and the other with the powder. Why they don't provide individual measured doses I don't know. I found after using 5 masks (from the 5 pack) I had quite a bit of powder left over. This makes me think that due to settling of the product etc. the spoons aren't measuring the right amount of product which I'm sure would influence the effectiveness of the product. Every other mask of this type I've tried (e.g. Hanacure, Zombie Mask) provides you with the components already measures in individual sachets, and small tubs or vials. It makes it sooo much easier. Results: I've experienced good results with this mask. Not the miraculous results that you see in the promo photos but definitely a difference. The results were subtle, but noticeable. It has lifted and toned my skin. I'm not sure how long the effect lasts for though. Conclusion: In spite of the issues with the packaging and trying to measure the right amounts, the product does deliver. It is expensive though so something like laser is probably a better long term investment with these masks used as an occasional boost.1 comment
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi there,
Thank You for the feedback . We do always pack more powder to allow for spillages but please rest assured the gel is weighed and measured to ensure you get the correct amount of treatments per pack.... Read more
The results will last as long as you continue to use it as its a lot like going to the gym. We love customers feedback and do take on board all of your comments. Have a lovely rest of your day. Kind Regards My Perfect Cosmetics Company.Similar opinion? Write a review on ieatwords.com.au!
WendyPerth, WA
- 11 reviews
- 2 likes
My Perfect Facial
I am also using a small amount of Hyaluronic Acid and a Vitamin C Oil in conjunction with the MPF recommended program just for added moisture for my skin. I use my usual moisturiser prior to applying makeup and that seems to be working well.
Purchased in October 2021 for A$119.00.
1 comment
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Wendy, it's great to hear the our My Perfect Facial has become part of your skincare routine. Thank you for the feedback.
Kind regards,
My Perfect Cosmetics Company
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Jo RPerth, WA
Burning up
Red raw. Very minimal difference. My face feels like it's burning and this is after the process and the collagen cream.
I think I have been ripped off. Nothing like the tv demonstration.
Purchased in November 2021.
1 comment
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Jo,
It is usual to have a 'rosy glow' after each facial treatment. As the facial dries and tightens it restricts the blood flow therefore making the muscles work harder to promote the toning and f... Read more
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MazSydney, NSW
No customer service
No tracking link and no product disgusting customer service all the girl i contacted was interested in was upselling starting to believe this is not ligitament sucked in and paid the price won't be dealing with this company again lost money and product ????
Purchased in October 2021 at Direct online for A$74.00.
1 comment
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Maz,
I am so sorry to hear that you have had this experience when ordering with My Perfect Cosmetics Company. There have been some delays on orders, please forward your order details and enquiry to... Read more
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Maree M.Sydney, NSW
- 2 reviews
Customer Service Stinks
I found customer service nonexistent. Have been emailing for a year to get the spoons to go with the product I bought and still don't have them. Is a joke!
Purchased in October 2021 for A$74.00.
5 comments
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi there,
I am sorry to hear that you have had no reply to your emails sent? That is most unusual to not have a reply as all of our emails are answered within 3 business days. It may be that there is ... Read more
Well I have had replies telling me they would sent them but 12 months on nothing!
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Maree,
It is possible that they have gone missing in the post? If you contact us on the above details and we will be happy to help.
Kind regards,
My Perfect Cosmetics Company
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Zero customer service once purchased
Ordered on the 11th October was contacted almost immediately to up-sell which I declined, my order was then not processed till the 18th..website states orders usually received within 3-5 days ..finally received an email stating my order had arrived in Aus (was never informed it was being shipped from OS) however the tracking details still show it being in the UK...made this same comment on Facebook and their response was to block me...lovely customer service in the sales department, zero once they have your money..Thankfully PayPal deal with this sort of situation!!!
2 comments
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Julie, I am sorry to hear you have had this experience. It does state in our terms and conditions do always advise of up to a 14 day turnaround on orders placed with ourselves. Once dispatched, ord... Read more
ers do typically take around 5 working days to arrive with a customer however, it does currently state at checkout stage "Due to popularity, there is an expected delay of 10-15 working days" to advise customers of this time frame. We have recently began dispatching to Australia from our UK office. Can I please ask if it was a tracking email you received stating the parcel was in Australia?In the FAQ in the website which I posted to fb it clearly says generally 5-9 usually 3-5...the girl
who called me to up-sell assured me it was in stock and at no point mentioned it was coming from th... Read more
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Find out how My Perfect Facial compares to other Face Products
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NarelleRichmond-Tweed, NSW
First application: jury still out
Used my perfect facial for the first time today. My skin feels super smooth and bright. Not seeing a lot of change in firmness and lift as yet but will continue to use as instructed. Stay tuned will be back after the next application. Will reserve further judgement until then
Purchased in October 2021 at Priceline .
1 comment
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Narelle,
Thank you for your feedback. We recommend to use the product three times in the first week, twice in the second and then once weekly to maintain results. Please let us know how you get on with further treatments :)... Read more
Kind regards, My Perfect Cosmetics Company.Similar opinion? Write a review on ieatwords.com.au!
KimGreater Melbourne (Outer), VIC
- 2 reviews
Probably work best on more mature skin?
Im only 43 with minimal wrinkles however thought would give it a try due to the hype.
I took before and after pics and other than my skin looking more refreshed, cleaner and brighter there is not too much difference. However I will continue to use as advised on the box and see how it goes. Other than the product smelling like a wet dog, it went on well and as it dries it became super tight but not unpleasant. I think this product may work on more mature skin with more wrinkles.
Purchased in October 2021 at Priceline for A$119.00.
1 comment
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Kay,
Thank you for your feedback. My Perfect Facial is a progressive treatment, therefore, the more you use the product the better the results will be, so do carry on with the treatments. The diffe... Read more
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Annoyed
- 2 reviews
Disgusting Customer Service
I placed an order, 3 days later I contacted the company in regards to receiving my tracking number or some sort of confirmation, the gentleman that I spoke to said it was early days yet & said it could take up to 15 days delivery, basically ended the call after an hour or so I called back and requested to cancel the order as I could purchase the same product a kilometre away from my home and I would have it sooner as I had a function to attend this weekend. I was told but the lady who claims she was a manager that I couldnt cancel the order bec...Read more
ause the order had been sent to the warehouse, but not dispatched. Load of rubbish. I explained if the order hasnt been dispatched there is no reason why it couldnt be cancelled, I was told I would receive a tracking number by the afternoon (its now 12am and still no tracking number) I requested to speak to someone higher she refused to put me through to anyone and said she was the manager. All I can say is absolutely terrible management skills and disgusting Customer service skills. I have purchased other products from open shop and received it within 48 hours. I paid double the price by ordering through the actual company and was treated like an idiot and no care given. Absolutely disgusting would never purchase again and will definitely be telling anyone that ask to avoid this company. Wish I read the reviews before purchasing as their 1 star review rate was at 53-58%. Pretty badPurchased in October 2021.
1 comment
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi there,
I'm so sorry that you had this experience when ordering with My Perfect Cosmetics Company. We do always endeavour to give great customer experience and I am sorry that on this occasion you ... Read more
did not receive this. Your feedback has been taken on board and we can only apologise for what happened in your case.Similar opinion? Write a review on ieatwords.com.au!
Shandelle M.South East Queensland, QLD
Lousy customer service
Unfortunately am still waiting for the product to be sent so this review is of customer service provided by the Australian division. The call centre staff do not represent the company well when they lie about orders being sent or cancelled consistently.
Purchased in September 2021.
1 comment
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi,
I am sorry that you have experienced such a delay on your order. Details given on the status of your order is provided to the best of the agents knowledge. I can see that my colleague has emailed ... Read more
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JennyGreat Southern, WA
- 3 reviews
Such Disappointing Service
I ordered this product on the 2nd September. After waiting over a month to receive what I had ordered and paid for, I tried contacting this company to find out what had happened. Forget trying to actually speak to anyone, all of the phone numbers have a recorded message saying "due to unforeseen circumstances the office is closed at the moment". That is of course, unless you're actually ordering. Miraculously you can speak to somebody then but they apparently are not able to put you in touch with the enquiry/complaints Department. It is now ove...Read more
r 5 weeks since I ordered this product and I am STILL waiting. Only way of contacting these people is by way of a "Live Chat". I did receive an apology from a Tina Bird, who then informed me that my order had been sent and was on it's way. That was over 11 days ago now. Still waiting. Need I say more. So disappointing.Purchased in September 2021.
3 comments
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Jenny,
I am very sorry for the experience you have received and completely understand your disappointment. We are currently experiencing high volumes sales, therefore have had a minor delay proces... Read more
sing orders. We have sent out email updates informing customers of the delay and expected dispatch time frames. I do hope you have received these emails.Thank you for letting me know the reason for such a long delay in receiving my order.
I had absolutely no idea as to why I had not received it. No email was sent to me explaining this, which is why af... Read more
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Jenny,
If you email us at [email protected] we can have a look in to this and provide you with the tracking for your parcel.
All customer feedback is very important to us, thank... Read more
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HelenMetropolitan Adelaide, SA
- 2 reviews
Didn't Work
I ordered the 10 treatment to try then got a phone call from one of their sales reps who talked me into buying the my perfect facial pro. It took 3 weeks before it arrived. I followed the instructions and didnt see any difference at all after the first week. I have been using it since the end of August and see no difference at all. My husband says it looks like I have more wrinkles which I do have to agree with. sorry didnt work for me wont purchase it again I am glad it works for some people but i just felt i wasted my money
Purchased in July 2021.
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Find out how My Perfect Facial compares to other Face Products
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JenGreater Melbourne (Inner), VIC
- 10 reviews
Love this product!
I love this product. I got it before my wedding in July but have continued to use it since. My face is always glowing after use and my skin feels much firmer. I've also noticed a reduction in my pores particularly on my nose and cheeks.
I am in my 30's with good skin but I am a big believer in prevention over cure! :-)
Purchased in June 2021 at Priceline for A$119.95.
1 comment
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Jen, that's fantastic! Thank you so much for the lovely feedback.
Kind regards, My perfect Cosmetics Company.
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KathyPerth, WA
Didn't work
Bought this product and followed the instructions to the letter but it didn't work still have wrinkles. Very disappointed $119 wasted. I won't bother buying it again. How do I get a refund?
Thankyou Kathy Roberts
Purchased in September 2021 at Price line for A$119.00.
4 comments
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Kathy, we usually see some great results with this product. We do offer a 30 day money back guarantee on all products purchased directly from ourselves to ensure customers are 100% satisfied. Pleas... Read more
e don't hesitate to contact us at [email protected] with your order details to take advantage of this. Kind regards, My Perfect Cosmetics Company.Thankyou for your response. I bought it at priceline pharmacy but I don't have the original box or receipt but have proof of purchase on my bank statement.
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Kathy,
I would advise going in to store with your products and proof of payment (statement) to see what they may be able to do for you.
Kind regards,
My Perfect Cosmetics Company.
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Lou LouWestern Australia
- 3 reviews
- 1 like
How do I get my refund please !
The product was easy to use, and after use, my skin felt soft.
The wrinkles did NOT reduced or skin appear plumper.
I might be one of the people that this product does not work for.
Priceline has refused me credit (with receipt and packaging provided) and
your phone lines are closed.
Where do I go to from here? I purchased this product because of its money-back guarantee
Purchased in September 2021 for A$119.00.
1 comment
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Lou Lou,
It may be worth giving it a few more goes to really see the results as it is a progressive treatment. We recommend to use the product three times in the first week, twice in the second and... Read more
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Diana Mc
- 3 reviews
I am almost 4 weeks since I placed an order, and still not received it!!
I am waiting since 19/8/19 for my order. They deducted $224,84 from my bank account on the 19/8/19 I was told I would wait 10 to 14 days, I phoned yesterday and managed to speak with a lady who assured me she would look into it and get back to me. I have heard nothing I decided to purchase as you had an add on it on channel 7. I am upset at the customer service. And if I don’t hear from someone ASAP I will have no alternative but to get in touch with Today Tonight on Channel 7 . I am a pensioner I could certainly do without this stress! My hubby is on my back all the time about this. Can you please acknowledge me.
Sincerely Diana McIntosh
1 comment
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Diana, I am very sorry to hear you are not in receipt of your parcel. Please can you email us at [email protected] with your order details and we will look into this for you.
Kind regards,
My Perfect Cosmetics Company.
Similar opinion? Write a review on ieatwords.com.au!
LizBox Hill, Victoria
- 5 reviews
- 1 like
Great Product
I find this product to be really good. I am nearly 71 and didn't think there would be anything that could improve my skin but I can say for sure that this does work on my face. The improvement is noticeable. Thankyou
Purchased in July 2021 for A$119.00.
1 comment
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Liz, thank you very much for your lovely review! So glad to hear you are seeing the difference using My Perfect Facial.
Kind regards,
My Perfect Cosmetics Company.
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Questions & Answers
Susan B.asked
Was wondering if the collagen soak and the night cream are similar as i like to use the soak at night but will run out and you don't sell it separately.
3 answers
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Susan,
The collagen soak is closer to the day cream than the night cream but you can use the night cream instead if you prefer.
Let me know if you have any further questions.
Kind regards,
My Perfect Cosmetics Company.
If u do 2 facials in a row would the result be better
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi there,
My Perfect Facial is a progressive treatment that is applied like a face mask and removed after half an hour. We recommend to use the product three times in the first week, twice in the second and then once weekly to maintain results.
It is completely up to you if you would prefer to perform the treatments the day after or leave a space in between.
Kind regards,
My Perfect Cosmetics Company.
Jocelynasked
Is the product when mixed and on face suppose to smell like wet dog or did I get an old or bad batch?
2 answers
I'd say not a bad batch, because i thought the exact same thing. Something to improve on i guess, but do prefer it to overly perfumed smell.
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Jocelyn,
My PErfect Facial does have a slight odour.
Some customers love it and others don't, i will pass on your feedback though as we are always looking for ways we can improve.
Kind regards,
My Perfect Cosmetics Company
Janineasked
Can i use my perfect facial if i have had botox and fillers 3 months ago?
1 answer
My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Janine,
Thank you for your question.
We would always recommend contacting your practitioner for their advice. Our facial stimulates muscles rather than freezes them.
I hope this helps.
Kind regards,
My Perfect Cosmetics Company.
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My Perfect Cosmetics C.The Perfect Cosmetics Company
Hi Kevin,
i am very sorry to hear this, it sounds like there has been a mix up with the goods. ... Read more
Please email us with your order details at [email protected] and we will be happy to rectify this for you. Many thanks, My Perfect Cosmetics Company