Always good subject to internet speed
Finding names is still a pain as we have hundreds of first 4 letters
Account right off line was good but the box has gone with this version

As I only use the banking function and payroll it seems to get easier to use each time there is an update. The technical support is excellent especially if you have the maintenance contract.

Once again access to Tech Support remains a challenge for MYOB, making it less attarctive to market MYOB PRODUCTS AND SERVICES. Consider improving response times to attacket more clients to MYOB.

Been trying to sort out a problem for weeks no one rings back.
Spoke t approx 6 people so far if this is the way they treat customers its not acceptable

[email protected]

MYOB lock us out of our files "due to the age of the software", claiming we need to upgrade to a SaaS product. It means we have to call them at least once a year to get the files unlocked. Poor marketing

Needs to get up to date with proper cloud accounting status. The interminable updates are not necessary - just write the software properly in the first place and automatically do sensible updates.

Once I finally managed to speak to someone by phone (took well over 1.5 hrs, but then we are in lockdown and everyone is having to manage as best as they can at present), the help I received was much better than trying to get support online. We managed to sort out all the queries I had. Many thanks.

once i've reached myob and get the help it is great I find it hard working it out on my own and trying to read support help its crazy I work well over the phone and i hope you don't stop this service.

Still a few hurdles to get over in upgrading my old files to the new version but great to be able to integrate them. The BAS link is proving a bit tricky still.

We have ben using MYOB for long time. What we really like the product is when we need help it is always there. This time, the team member. Matt has been very courteous and professional. He solved our problem and offered update to the software. We are very pleased with his service. Thank you!

Tried to use MYOB essential payroll for STP. Currently it has failed to do the only thing it is supposed to do and that is single touch payroll.
Trying to set it up yields:
Something went wrong
Try refreshing your browser
If the issue persists, contact MYOB support

spent hours and hours on the phone to MYOB support who cant fix it.
Tried to cancel the subscription, and after waiting an hour was told that department has just closed and to call back tomorrow

Check our understanding of setting up for JJobkeeper in Account Right Live Payroll. Query in regards to wording of Initial 1st Payroll Run in relation to payroll classifications - fortnight ending when your payroll is weekly

I have been the use of MYOB desktop version and AccoutRight for over 20 years for my bookkeeper business. It used to be very good products, however with AccoutRight online, the font is too small and has no option to make a

Customer service is fantastic .Jo went above & beyond She was extremely patient with all my questions. I know if I needed help in the future I’d be able to get it. Very impressed in the end.

Love how easy it is to create a report for completing forms for example the BAS, IAS, Superannuation. Year to date feature is good for budgeting and tracking money floww

Strait to the problem, fixed it and out of there and back to work, when you are under the pump and need it done now you need MYOB great service

If MYOB hadn't dropped support for mac users I wouldn't have this problem. I cannot upgrade my mac software and so am presented with a number of expensive alternatives. Once again you have disregarded mac users. I remember when MYOB was cross platform.

Having to update my MYOB because of changes to payroll STP I found the Customer Contact person not only helpful but patient and understanding with someone who is not a computer expert. She actually installed the program for me by accessing my computer as I was having problems downloading. She was polite and knew exactly what to do, making my point of contact with MYOB seamless.