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Reviewer Photos & Videos
Teach a man to fish...
Took a while to find the department with enough resource to answer my query, but it was found. The rep took time to train for similar future concerns. I'm better off now. It was worth the wait.
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TriciaWestern Australia
Normally can't get through in a reasonable time
The company is paying a fortnightly rate of over $180 per month and we hardly use it because we cannot get timely access. On the odd time when I have needed to hang on to resolve a problem the service is very good
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Kathy
- 4 reviews
Wonderful for small business with few employees
After not having done payroll for over 10 years, I couldn't believe the changes that had taken place and was feeling quite antiquated and wondered why did this have to change: So .... I was pleasantly surprised with how well the information was given; easy steps and I was stepped through the whole process and found myself looking forward to the whole new payroll process that I had just learnt. I found my fossilized self apologizing for taking up her time as it did take a while. The whole experience with such a friendly agent left me with a smile on my face and gave me my confidence back. Thank you.
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MuzzPerth, WA
- 2 reviews
Most helpful
Very helpful,understanding,friendly and patient,made the experience easy and pleasing,especially for someone who doesn't understand the system very well,i was assisted through all the processes required and the correct result was achieved,thank you
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BrettSydney, NSW
It is fairly easy to use once you get the hang of it
Could be a little more innovative with some of the calculations, For instance Leave Loading only rounds up to the nearest cent (per hour) instead of decimals of the cent, which once it is multiplied by the hours, actually makes the final calculation a few cents incorrect
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HawthornGreater Melbourne (Metropolitan), VIC
Patient and friendly service
Excellent and friendly support service. I am technically inept but she patiently guided me through to solve my problem. She kept encouraging me to keep going when I was not able to find files. Wonderful service!
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JudySydney, NSW
- 2 reviews
MYOB phone support is Gold!
Whenever I hit a snag with my bookkeeping, I'll ring MYOB knowing I'll get a solution quickly, so that I can carry on working. The wait time is pretty good, and they'll call you back too so you don't have to hold on.
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Excellent support person, software needs further implementation
Excellent support team.
Program is easy to use although some error messages are more for the developers not users. I use payroll STP though.
However in conclusion, it is a good software.
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Great tool
Helps me stay on track with my banking
Very helpful tool. The link between banking and MYOB is very helpful
For someone who hates book keeping and prefers to work with her hands this tool has been very useful
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Susan AbelaSydney, NSW
MYOB -,The Solution
I intend to master other MYOB modules to improve myvbusiness efficiencies and time effectiveness. MYOB Support staff resolved my urgent issues and helped optimise my business strategies during a difficult period of time.
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JacintaGreater Melbourne (Inner), VIC
Great customer service
Andrew was wonderful and helped me through my questions. My computer skills are minimal and so his patience was appreciated. The system is very easy to use and perfect for my business. Recommend this system
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PMcGSydney, NSW
it could be better
there is a lot wrong with myob as you are probably aware, but when it works it is a great way to manage sales accounts and payroll. I just wish that it didn't fail on a few levels with the online file sometimes.
and printing invoices to a desktop printer is a nightmare sometimes. every couple of hours it will not print without a restart when connected to the cloud, but all in all it's not that bad
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Bev Lees-SkinnerSouth East Queensland, QLD
all sorted
No issues here and all was handled very professionally. Single Touch Payroll had issues but it was the ATO end. Myob was all good their end. The worst part I suppose was o hold but t o be expected. Need music to listen to, rather than the same tune or a comedian. anyhow all good here
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closing off financial year end and roll forward balance - balance sheet did not balance
Happy with the service provided . Manage to resolve within hours, very patient and courteous over the phone dealing with the problem and it was resolved . Keep up the good work, especially over a testing period that we all going through .
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Impreza999Unincorporated, VIC
Great customer service
The customer service was number one in recommending the best product and version of MYOB to compliment the current program i have. Very quick and professional......would recommend it to anyone!
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how to send reports to ATO
I was not informed of how to fully implement the payroll service to go to ATO. I queried how the reports get to the ATO as on my ATO file it was showing no payroll attended
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Claire HNorthern Region, NSW
Great help
Technical 2 help was great I was given clear instructions on what I needed to do. Must say the initial person on the first part of the call was a little frustrating as I could not get across what I needed.,
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Makes my life easy!
This product has cut my office work down and when the accountant wants answers he just looks it up and he just pushes a button and he get his work for me done so mush faster. Thansk for a gret product.
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Works well
The programme works well but if there is a problem one is able to get satisfactory assistance in real time. Very helpful and knowledgable staff. One talks to a real person.
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Universal SecurityGreater Melbourne (Metropolitan), VIC
Disappointing
We find the upgraded (Accountright) clumsy and tedious compared to the redundant Enterprise which we happily used for years.
We note the difficulties in changing periodic billing invoices and the difficulties in printing accumulating entitlements figures.
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Questions & Answers
Mary Hasked
I need a report that shows GST detail with all sales and purchases in the month. MYOB has suggested I run 3 reports for this and not one of them gives me any of the info I need.
I need to be able to reconcile the figures in MYOB back to my BAS statement so I need to filter down to the individual transactions....I am using MYOB Essentials with Payroll
1 answer
MYOBMYOB
Hi Mary, the GST detailed report will based on tax codes listed on the transaction. If you are running that for an accrual basis it will show you all the transactions for that month.
If you are on an cash basis, the report will show all the payment transactions. As it's reporting on the payments it may not be reporting all those transactions recorded within the month i.e. invoice was recorded in the month but the payment has not come in until the following month. As such, you may need to combine this report with an accrual based GST detailed report to get a full list of transactions recorded in that period.
For future support enquiries, we do have an MYOB Community Forum where we would recommend posting support enquiries - https://community.myob.com
Regards, Steven
Stuart D Holtasked
What does the Error message "Account Max Level"mean?
2 answers
I'm not good with myob I get help from a friend who is an account, but I think it could be that you have a limit of how many accounts you have started in MYOB think the max is 4. eg personal account, buisness account, sports club account if you are a secretary doing the club accounts. hope that helps. someone else may help more sorry.
Kathryn
Thank you for your information. I suspected that might have been the problem but I could not find an answer in the User Manual; hence my question on the Web. I have fixed the problem in the meantime.
Regards
David
Sandraasked
Why the myob invoices app gets SO slow and even comes back with errors when trying to put a new line, or new item. Also gets SO slow when is the end of the month. Could you please explain
No answers
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