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Unprofessional service appointment cancelled at last minute by you
I was booked for a consultation for solar installation but on the morning of appointment recieved a text saying my property was in too much shade No trees around the house no one came out very unprofessional service 10 to 12 hours of sun a day
1 comment
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JohnSouth-East, TAS
Great product,great service
We have nothing but praise for this company. The rep that came to our house was very well informed and had done his research beforehand. He had all the time we needed to explain the product and was not pushy. It was a pleasant experience.
The installation was carried in a timely and professional manner.
We haven't had our first power bill as yet so can't comment on any savings.
We have no hesitation in recommending NGSS. They are very professional and follow service is excellent.
John Italiano, Huonville.
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DavidTasmania
Happy Customers
Excellent customer service, kept well informed through the whole process and the end product has provided us with exactly what we wanted. Everything was done within the timeframe we were advised abd with the products we paid for. Also, the follow up customer care is appreciated. Highly recommend
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Debbie R.Central, TAS
Top service
What a nice, competent & efficient team of people. Well done from the information sharing & quote through installation & follow up.
No hesitation in recommending these guys.
Thank you all.
Deb & Kath. Bagdad Tas.
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HappycolGreater Melbourne (Outer), VIC
Fantastic company to deal with
We were extremely pleased with the service that we received from NGGS. The salesman came across as knowledgeable, caring and genuinely helped us chose the right system for our circumstances. The price was surprisingly reasonable. Our panels were installed promptly and the company followed up to check that we were happy with the work. We love our Black Max panels. We were extremely pleased and would recommend NGGS to anyone. Top company 10 out of 10.
1 comment
Kent P.National Grid Support Service
Amazing feedback. We will ensure all departments are provided with this feedback, and we will be checking back in soon after you receive your next electricity bill. We are always a call or email away if you need anything.
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Malcolm W.Hobart, TAS
- Verified customer
Great product Fantastic Service
Great with detail and planning. Timely professional install with lots of explanation. Product works on cloudy days. Latest technology 330w. App easy to monitor. Capability for future expansion. System will pay for itself in no time. Great offering of interest free purchase.
1 comment
Kent P.National Grid Support Service
Thanks for your support Malcolm, Looking at hearing further about the performance of your system. Great to hear the system is producing big outputs already, wait for summer. :)
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ChrisSouthwest, VIC
Excellent product and service
The Salesman was friendly and knowledgeable. We were pleasantly surprised with the price. The install was conducted in a surprisingly short timeframe, with an informative step by step discussion on the process beforehand. The after sales care has been outstanding.
1 comment
Kent P.National Grid Support Service
Awesome feedback Chris, appreciate it. Need anything further from us we are always a phone call or email away. All the best.
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SueSouth East Queensland, QLD
WOW factor is alive and well!
Rang these guys for some info costs etc as shifting back to Aussie.
NZ could learn a thing or two about service from these guys. Cant wait to use there amazing product on my return in a few months.
1 comment
Kent P.National Grid Support Service
Sure could sue, Australia could learn how to cross the try line from the kiwi's. :)
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The reviewer stated that an incentive was offered for this review
SuzeTasmania
Informative and Efficient
The salesman who visited us was extremely informative, friendly and had outstanding product knowledge, resulting in great advice. The installers were a pleasant surprise, they were very industrious, completing the installation efficiently and cleaned up their mess! We highly recommend this company, they were far more professional than we have previously experienced.
1 comment
Kent P.National Grid Support Service
Great feedback, Il ensure our install team receive this. Thankyou for your support.
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The reviewer stated that an incentive was offered for this review
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Ken parkerHobart, TAS
Very efficient to deal with
Very good company to deal with had no issues at all salesman were very outstanding the installers were very efficient they talked us through all the information so we understood how it all worked
1 comment
Kent P.National Grid Support Service
Thanks Ken, was a pleasure completing your project. Looking forward to hearing about your first electricity bill.
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AldobabySale
Bingo!
12KW of solar and 2 Sola Batteries. BOOM! These guys came in middle of the pack in terms of price but they actually visited the house and went about it all the right way. They didn't have that cheesy salesman grin and spoke my language to crap about aussie made/german design/'never pay a bill again'. No sales crap at all really, showed me the equipment and what it will cost and how much we will save. You would think that would be approach they all take! NOT the case!
1 comment
Kent P.National Grid Support Service
Great feedback. Appreciate your support.
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JippyMelbourne
- 6 reviews
- 2 likes
RELIABLE AND FRIENDLY
We went with another company for our solar a while ago and did not have the greatest experience. These guys did our batteries and added more panels. The same guy who came out to do the quote came out again when they were installing... that definitely didn't happen with the other company it was take the money and run.
1 comment
Kent P.National Grid Support Service
Thanks for the feedback Jippy. Happy we could help, give us a bell if you have any questions.
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MarvinIvanhoe
- 5 reviews
- 2 likes
Superior Equipment
After doing considerable research and finding exactly what I was after I narrowed it down to a handful of companies to install the particular quality of panel and inverter. In the end I had to go with the National Grid Support Service over the others as they are based near my home and they could actually provide an office where I could go in. (Others provided CBD locations that when I turned up were vacant offices?)
More to follow as the installation process happens.
1 comment
Kent P.National Grid Support Service
Thanks for picking us Marvin. Always a pleasure servicing the local requirements, looking forward to hearing from you once you see your next electricity bill.
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LoudLloydHorsham
- 5 reviews
- 2 likes
Awesome company
They were really different after other companies we got quotes from which we preferred they said we could organise over the phone or come out to house so we had the guy over and it went really well. Got solar panels are a couple of batteries allgoong good so far.
1 comment
Kent P.National Grid Support Service
Thanks for the feedback Lloyd. Ill let the team know you were happy with the service and let us know if we can help out with anything else.
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DingoMSeymour
- 3 reviews
2nd time lucky
Heard from these guys a while back but was a bit out of my price range back then for batteries. Got another quote recently from another company and thought to try these guys again. Got batteries and a unit to monitor everything including my power usage etc. They've set it up on my phone so I can manage it when I'm out on the farm.
1 comment
Kent P.National Grid Support Service
Thanks for the feedback. Let us know if you need any more help.
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Questions & Answers
Graham Marshallasked
how much kwh output should a 5.12 kw system produce in Blackman's bay Tasmania?
1 answer
Kent P.National Grid Support Service
Gday Graham,
It depends on the orientation of the panels, the inverter efficiency and a few other factors such as shade, configuration and pitch of the modules.
A typical installation facing north with conventional equipment would produce approx 18kw/h on average over the year. More in summer and less in winter.
Any more questions please reach out via [email protected]
best.
Waide sasked
how come every 5 star review for these guys is from an account that has only posted ~5 reviews and all within one week of posting this review? How come all but one of these reviews happened in the same week in July 2017? I guess what I'm trying to say is, How can I trust a service that has fake reviews?
3 answers
Kent P.National Grid Support Service
Hi Waide,
Thanks for your enquiry.
We sent a message out to our community that week and asked for feedback online. Unlike many vendors, we don't have a department dedicated to creating reviews henceforth compared to the thousands of installation we have we only have a small number of reviews.
It is very rare that customers do leave a review without being asked so I support your healthy scepticism, our industry needs more of it. In this case all of our reviews are genuine and we have validated their authenticity if you would like to speak to these customers please email us at [email protected].
If as I suspect you may be from another solar company, I recommend being proactive and focus on delivering value to your customer base instead of attempting to bring down others.
Best regards.
Hi Kent,
I appreciate your reply, I am in fact an IT specialist, with an interest in Solar. I found reviews for your company on several sites that aroused some suspicion, and decided that I should just ask what is going on. On one of these sites, there is a review from a customer, who then replies to himself, thanking himself for the kind review - the kind of mistake a fake reviewer might make when he has to log into many fake accounts - Not saying that is what happened here, just that paying attention to things such as this may prevent people from being fooled by easy to manipulate systems.
Again, thanks for your reply
Kent P.National Grid Support Service
No problems Waide.
Agree with you. All our reviews come from customers, we do ask for them as stated as its the only way to create a presence. Unfortunately, most larger suppliers employ people to create fake reviews, this is a strict breach of our code of ethics.
All the best.
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Kent P.National Grid Support Service
Thank you for your feedback, Wendy. I see how this could have been frustrating for you and we are sorry.
To ensure that we are reducing our time expense and carbon footprint commuting to your home, w... Read more
e utilise very up to date satellite technology and 3D shading models to predetermine whether solar is feasible on your home.