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Reviews

4.6

850 reviews
5
(680)
4
(84)
3
(20)
2
(9)
1
(57)
  • Customer Service
    4.8 (562)
  • Job Satisfaction
    4.7 (329)
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West Gosford move in

published

Jay @West Gosford was outstanding on Saturday. My last-minute additional unit, juggling other clients, complex billing issues, yet was able to make me feel like I was his only client

great customer service .

published

The Hillsborough team are really helpful and friendly. Always ready to answer questions and solve problems. I had a problem with my lock up and they changed it without a fuss.

Very Good

published

Easy, quick and helpful, I found the staff at mornington to be very efficient and easy to get along with.
The storage is secure so I have piece of mind.
They made it easy.
Thank you,
John.

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Dean

DeanSouthwest, VIC

Top notch service

published

We needed storage after we moved into our new home in East Geelong. Emily and Darren were both totally helpful and a real pleasure to deal with, making our storage process easy and positive.



Hoges

HogesSouth East Queensland, QLD

Easy Process

published

Sarah at Albion, Brisbane made the entire process so simple, which was great at a personal, emotional time. And better still, she offered me a great deal as well. Thanks!

Doug

Doug

  • 2 reviews

I know they are good.

published

I have used this storage facility before without any difficulties. They are perfectly adequate, location at Joondalup is excellent for me and access arrangements are quite straight forward. All round very convenient and obliging.

Absolute Best Customer Service!

published

I recently rented a unit from National Storage Nerang & the staff were so helpful and patient. Cathy in particular went above & beyond to find the best size & price for me.

A perfect storage solution

published

The location of the storage facility in Joondalup is very convenient, as it is close to a freeway exit and our eventual address. We found the staff to be very helpful, professional and understanding. We were also impressed that the storage units are so clean, easily accessible and treated for any pests before use.

QuIHN

QuIHNNorth Queensland, QLD

Great customer service from staff

published

Was impressed with the cleanliness and choice of storage areas. Great team who provided excellent service and were very professional. Made the whole experience easy and no fuss. Well done. :)

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netty

nettySouthwest, VIC

Excellent way for more space

published

Not enough room for when 1 of your children moves back home, then all their furniture etc is easy to store when there's no more room at your own house.

Great staff awesome service

published

Awesome easy service from first phone call to turning up and hiring the unit taken on a tour of facility lift for second floor how to use it and trolleys provided to move your goods

Jenny

JennyRichmond-Tweed, NSW

Help for sudden move in day

published

We had a friends storage container oragnised but last minute problems made it a non option. So we were left all loaded up in the rain to find another option. I rang National Storage as well as other facilities and they were the best price and organised a storage unit immediately in a covered area because the rain was pouring down relentlessly. The ladies at the counter were sympathetic and helpful with a kind manner. It was a great experience. Thanks National Storage Tweed Heads.

Wendy C

Wendy CVictoria

  • 4 reviews

Hiring a storage unit

published

Our experience has been very positive. The staff member who helped us (Ann Marie) was not only very pleasant, she was also very helpful and efficient. Having used their online site we had worked out what size unit would suit us so when we arrived we were shown a potential unit to see first hand if it met our requirements. Everything was clearly explained, and once the decision was made it was easy to reserve a unit, organise a payment scheme and start moving our items into storage. The unit itself was clean and had easy access.

Natalia

NataliaSouth-Eastern Region, NSW

Quick and easy process

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Great sales rep he was able to hand us a unit immediately without pre booking, very informative and easily understood. Quick and professional process. Highly recommended. Thanks to the QBYN centre.

Ashley Triegaardt

Ashley TriegaardtGreater Melbourne (Outer), VIC

Relocation of my Personal Items storage unit, with no effort made to contact me.

published

Relocation of my Personal Items, from one storage unit, to another. Very little effort made to contact me. Incompetent staff who never entered my details into your database. Called on the day.

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D.G Darwin

D.G DarwinDarwin, NT

Best storage in darwin

published

Being a return customer price was better this time round good service all paperwork ready signed completed in a short time good storage position for caravan all with easy access thanks Alexa

Great customer service

published

Malama was both professional and friendly when I came to do the necessary paperwork and take a look at the storage unit. I would recommend the Kenepuru site to any one considering storage units.

Brenton

BrentonGreater Melbourne (Metropolitan), VIC

Great service

published

The staff were great in keeping me informed and updated over the course of my move. They were very accommodating towards my need to make changes and deal with third party removalists in my absence.

Anne1487

Anne1487Launceston, TAS

  • 3 reviews

The receptionist is SO helpful and patient. This is a great storage site for our caravan.

published

Friendly staff and welcoming greeting
Understanding of our issues, helpful with setting up an account easily
Easy to locate
Reassuring that our van is safe until we need it again. We will recommend this business.

Lonmark G.

Lonmark G.Greater Melbourne (Inner), VIC

Great online experience and great staff

published

Online sign up was simple and easy
Still needed to go to the shop but that was ok - the team was so friendly!!
The original storage unit didnt meet my requirements upon looking at it - but quickly fixed it up on the spot and arranged for another more suitable unit!

Page 3 of 43
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Questions & Answers

Michael O.

Michael O.asked

have purchased and fully paid for a car that is stored at national storage at kurnell nsw,
they refused to release the car even after the previous owner talked to them and emailed them that i had purchased, they were told no probs but trucking company were refused to pick up, storage mob kept delaying release, i received a $330 futile fee from trucking company for their two attempts to pick up car bill of sale presented to them,receive email from national storage kurnell car is all clear and could be picked up by trucking company,, 20 days later trucking company still denied pick up, stalling with excuses, fork not working to much rubbish in front of car cannot move, trucking company will charge me another futile fee if they keep this up, i would like to get the police involved, or sue them for not allowing access or right to my vehicle can i do this

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