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Reviews

4.6

850 reviews
5
(680)
4
(84)
3
(20)
2
(9)
1
(57)
  • Customer Service
    4.8 (562)
  • Job Satisfaction
    4.7 (329)
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K.M.M

K.M.MSouth East Queensland, QLD

Friendly service

published

Friendly service even in these trying times. I needed boxes for packing and all sizes were on display, so it was made very easy for me to choose, plus tapes and cutting tools. I did some research on prices from different retails outlets and National Storage was the cheapest.

Customer Service

Pier St Perth

published

asha was very professional and helpful when booking the unit. Very polite on the phone and responsive to requests. Off street parking was a bit tight with removals' truck Parked in bays every time I went there.

Customer Service
Ian Parsons

Ian ParsonsSouth East Queensland, QLD

  • 3 reviews

Good and Helpful Service

published

I was impressed with the service and assistance provided by the staff at National Storage Rothwell to house my caravan on a 12 mth lease and furniture fir a month while shifting accommodation. Elise was happy to explain and show me the locations where I would be storing my property, and at reasonable rates.

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Katie B.

Katie B.North Queensland, QLD

Great repeat experience

published

This was the second time I've used this facility in 12 months, and the staff continue to be very helpful, particularly when trying to coordinate removalists from a different city. Everything was very simple to follow and great care taken to ensure that I had the right space for my needs.



Customer Service
Likhith

LikhithDarwin, NT

Easy to book online.

published

Pretty easy and straightforward to book online. User friendly and good discount for first month. Enjoyed the website experience.
WilL definitely recommend to anyone to have a go with National storage.

Really helpful staff

published

Very difficult time with the coronovirus and implementing new distancing rules but staff were so helpful and really easy to set up online. Had a few questions because I wasn't sure if businesses were closed but phone calls were also dealt with professionally and quickly. Highly recommended.

Customer Service
Job Satisfaction

Great service and help, thank you guys

published

Very helpful on the phone, explained everything clearly and emailed me with all information I required straight away, were very patient with me when I had to ring back and have it explained again

Customer Service
Sharon

SharonNew South Wales

Awesome service

published

The ladies made it so userafriendly and enjoyable.
There is one thing .... there is no lighting outside for Patemata site but apart from that the unit was clean, dry and ready for us

Customer Service
Job Satisfaction
Rosemary B.

Rosemary B.South East Queensland, QLD

Great experience. Staff very helpful and knowledgeable

published

I contacted National Storage at Springwood. The staff member, I spoke to on the phone was helpful and informative. When I arrived at the storage facility I was greeted by cheerful staff, which was lovely during this difficult period. I am really glad that I made the call.

Customer Service
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bec w.

bec w.Hunter Region, NSW

  • Verified customer

Actually extremely disappointed.

published
Customer Service
Job Satisfaction

Great Service

published

Great communication from our local Pukekohe Team during the whole process. We are storing a Motorhome and the area given to us provides great access. Highly recommend to anyone storing a similar vehicle.

Michelle. S

Michelle. SSouth East Queensland, QLD

Excellent service

published

Excellent service by the lady at front desk. She was very friendly and we were trying to have a laugh, through this challenging time with the virus.
She took all care with hygeine in the office.

Customer Service
Job Satisfaction

Makes life easier.

published

I have found Todd at Mornington, Tasmania, to be so helpful, particularly in the wise advice he offers regarding my particular requirements. My belongings will eventually be moved to another state, to a National Storage facility... and I feel confident it will all go smoothly, when the time is right. The world has gone mad lately with all the Covid19 problems, so it is a relief to be in good hands when moving house... an added stress.

Customer Service
Logan K

Logan KNorth Queensland, QLD

  • 3 reviews

AWESOME CUSTOMER SERVICE

published

Kylie at Garbutt Townsville was just amazing and made the process so professional and efficient and sorted my storage needs in a matter of minutes
Just so impressed with her level of professionalism and amazing customer service

Customer Service
Shawny

ShawnyGreater Melbourne (Metropolitan), VIC

  • Verified customer

Great Service..!!

published

The whole process was quick & easy. I especially liked that I could talk to an actual person instead of everything being online. (This is sadly becoming rare) The online aspects were easy to negotiate & easy to understand.
I loved the fact that I was offered discounts when I asked, & they even threw in a padlock for free..!!
The depot staff were friendly, patient, accomodating (I have a Service Dog who accompanies me)
Explained where things were & processes very well. The establishment looks very clean, ordered, & secure.
I will definitely be using again.

Customer Service
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DD

DDMetropolitan Adelaide, SA

  • 3 reviews

Staff are great but the website is a big negative

published

The staff at National Storage are fantastic and very helpful. Except for the website my rating would be 5. Unfortunately when I ordered cartons on line the system distorted and kept linking me to someone else’s account. I then had no idea if my order has been processed. Fortunately staff contacted me and resolved the issue and collection staff also very helpful. Please rectify the glitches on the website.

Customer Service
Baz n Tone

Baz n ToneCanberra Central 2602, ACT

So glad we Rang them!!

published

Just the most genuine people we have dealt with in a long time!! The company should be most proud of the staff at Philip.ACT.
Your facility is clean tidy and well maintained...
Access is easy but secure.

Customer Service
Job Satisfaction
Margaret

MargaretGreater Melbourne (Outer), VIC

Moving house - needing storage

published

The girls at Hoppers Crossing are great. They are very easy to work with and helped us out immensely. I can’t thank them enough. Efficient, reliable and helpful. This is the second time I’ve been there and recommend them to anyone

Customer Service
Job Satisfaction
Nicole

NicoleGreater Melbourne (Inner), VIC

North Melbourne National Storage -Great branch!

published

North Melbourne National Storage Staff are wonderful and very helpful. Goods lift is amazing and there are plenty of dollies and moving carts. This location is really well organised and safe.

Customer Service
Job Satisfaction
walkerstribe5

walkerstribe5Sydney, NSW

Its Great

published

Fantastic Cutomer service ive met 2 of the staff and they are amazing and helpful storage is clean and actually has a nice smell in the storage areas. Im impressed...

Customer Service
Job Satisfaction
Page 2 of 43
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Questions & Answers

Michael O.

Michael O.asked

have purchased and fully paid for a car that is stored at national storage at kurnell nsw,
they refused to release the car even after the previous owner talked to them and emailed them that i had purchased, they were told no probs but trucking company were refused to pick up, storage mob kept delaying release, i received a $330 futile fee from trucking company for their two attempts to pick up car bill of sale presented to them,receive email from national storage kurnell car is all clear and could be picked up by trucking company,, 20 days later trucking company still denied pick up, stalling with excuses, fork not working to much rubbish in front of car cannot move, trucking company will charge me another futile fee if they keep this up, i would like to get the police involved, or sue them for not allowing access or right to my vehicle can i do this

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