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Reviewer Photos & Videos
K.M.MSouth East Queensland, QLD
Friendly service
Friendly service even in these trying times. I needed boxes for packing and all sizes were on display, so it was made very easy for me to choose, plus tapes and cutting tools. I did some research on prices from different retails outlets and National Storage was the cheapest.
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Pier St Perth
asha was very professional and helpful when booking the unit. Very polite on the phone and responsive to requests. Off street parking was a bit tight with removals' truck Parked in bays every time I went there.
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Ian ParsonsSouth East Queensland, QLD
- 3 reviews
Good and Helpful Service
I was impressed with the service and assistance provided by the staff at National Storage Rothwell to house my caravan on a 12 mth lease and furniture fir a month while shifting accommodation. Elise was happy to explain and show me the locations where I would be storing my property, and at reasonable rates.
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Katie B.North Queensland, QLD
Great repeat experience
This was the second time I've used this facility in 12 months, and the staff continue to be very helpful, particularly when trying to coordinate removalists from a different city. Everything was very simple to follow and great care taken to ensure that I had the right space for my needs.
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LikhithDarwin, NT
Easy to book online.
Pretty easy and straightforward to book online. User friendly and good discount for first month. Enjoyed the website experience.
WilL definitely recommend to anyone to have a go with National storage.
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Really helpful staff
Very difficult time with the coronovirus and implementing new distancing rules but staff were so helpful and really easy to set up online. Had a few questions because I wasn't sure if businesses were closed but phone calls were also dealt with professionally and quickly. Highly recommended.
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Great service and help, thank you guys
Very helpful on the phone, explained everything clearly and emailed me with all information I required straight away, were very patient with me when I had to ring back and have it explained again
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SharonNew South Wales
Awesome service
The ladies made it so userafriendly and enjoyable.
There is one thing .... there is no lighting outside for Patemata site but apart from that the unit was clean, dry and ready for us
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Rosemary B.South East Queensland, QLD
Great experience. Staff very helpful and knowledgeable
I contacted National Storage at Springwood. The staff member, I spoke to on the phone was helpful and informative. When I arrived at the storage facility I was greeted by cheerful staff, which was lovely during this difficult period. I am really glad that I made the call.
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bec w.Hunter Region, NSW
- Verified customer
Actually extremely disappointed.
I was extremely excited and keen on finally having space to store my business stock and a few personal items. A while ago my aunty was always suggesting national storage as my go to solution for my needs. I attended the Morisett satellite site close to two months ago on a friday lunch with a girlfriend who has a shed there. And i used the toilet provided to be discusted by the cleanilness and hygiene. I told her not to make a complaint because i saw in her shed she had everything needed for a standard clean because i needed to use the toilet u...Read more
rgently. I bleached and sanitized the toilet, qnd basin using gloves and ppe (im a registered nurse so im certified to clean areas of high bacteria risk), the floor was putrid so i hosed it and squeegeed, left two fresh new rolls of toilet paper as there was none and noticed no light globe in the light fixture. She rang the office and let them know that the light was missing and the toilet seat needs replacing but after going ahead and singing a lease agreement two days ago for my personal space and going to the effort of travelling from belmont to morisset because i was told it was way better than kennards or alt thats onlt around the corner from my home, to find rubbish and rotten bits of food smooshed into the floors in the inner building, and i was actually that sick and concerned that with the outbreak and now international crisis with the COVID-19 virus outbreak and everyone taking steps and business follwing instruction on how to reduce spread and etc that i would fins the site toilet in the state i did. I didnt even take photos this time as i was scared of just getting something from the pure odor, the blood smeared on the toilet seat and hand rail, the fecal matter dried up on the exterior of the toilet seat and still no light in the fixture. With my medical condition thats been a long 9 month battle with chemo and treatment my immune system is not strong and i dont feelclike national storage is the place for me. I was promised reliable, safe and tidy storage and that has not veen met. Health anf safelty regulations need to be taken seriously and id like to cancel my unit and be refunded the payment i msdr two days ago as the cleanliness and health safety is highly dangerous... photos attached are from 13 weeks ago.....Similar opinion? Write a review on ieatwords.com.au!
Great Service
Great communication from our local Pukekohe Team during the whole process. We are storing a Motorhome and the area given to us provides great access. Highly recommend to anyone storing a similar vehicle.
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Michelle. SSouth East Queensland, QLD
Excellent service
Excellent service by the lady at front desk. She was very friendly and we were trying to have a laugh, through this challenging time with the virus.
She took all care with hygeine in the office.
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Makes life easier.
I have found Todd at Mornington, Tasmania, to be so helpful, particularly in the wise advice he offers regarding my particular requirements. My belongings will eventually be moved to another state, to a National Storage facility... and I feel confident it will all go smoothly, when the time is right. The world has gone mad lately with all the Covid19 problems, so it is a relief to be in good hands when moving house... an added stress.
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Logan KNorth Queensland, QLD
- 3 reviews
AWESOME CUSTOMER SERVICE
Kylie at Garbutt Townsville was just amazing and made the process so professional and efficient and sorted my storage needs in a matter of minutes
Just so impressed with her level of professionalism and amazing customer service
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ShawnyGreater Melbourne (Metropolitan), VIC
- Verified customer
Great Service..!!
The whole process was quick & easy. I especially liked that I could talk to an actual person instead of everything being online. (This is sadly becoming rare) The online aspects were easy to negotiate & easy to understand.
I loved the fact that I was offered discounts when I asked, & they even threw in a padlock for free..!!
The depot staff were friendly, patient, accomodating (I have a Service Dog who accompanies me)
Explained where things were & processes very well. The establishment looks very clean, ordered, & secure.
I will definitely be using again.
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DDMetropolitan Adelaide, SA
- 3 reviews
Staff are great but the website is a big negative
The staff at National Storage are fantastic and very helpful. Except for the website my rating would be 5. Unfortunately when I ordered cartons on line the system distorted and kept linking me to someone else’s account. I then had no idea if my order has been processed. Fortunately staff contacted me and resolved the issue and collection staff also very helpful. Please rectify the glitches on the website.
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Baz n ToneCanberra Central 2602, ACT
So glad we Rang them!!
Just the most genuine people we have dealt with in a long time!! The company should be most proud of the staff at Philip.ACT.
Your facility is clean tidy and well maintained...
Access is easy but secure.
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MargaretGreater Melbourne (Outer), VIC
Moving house - needing storage
The girls at Hoppers Crossing are great. They are very easy to work with and helped us out immensely. I can’t thank them enough. Efficient, reliable and helpful. This is the second time I’ve been there and recommend them to anyone
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NicoleGreater Melbourne (Inner), VIC
North Melbourne National Storage -Great branch!
North Melbourne National Storage Staff are wonderful and very helpful. Goods lift is amazing and there are plenty of dollies and moving carts. This location is really well organised and safe.
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walkerstribe5Sydney, NSW
Its Great
Fantastic Cutomer service ive met 2 of the staff and they are amazing and helpful storage is clean and actually has a nice smell in the storage areas. Im impressed...
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Questions & Answers
Michael O.asked
have purchased and fully paid for a car that is stored at national storage at kurnell nsw,
they refused to release the car even after the previous owner talked to them and emailed them that i had purchased, they were told no probs but trucking company were refused to pick up, storage mob kept delaying release, i received a $330 futile fee from trucking company for their two attempts to pick up car bill of sale presented to them,receive email from national storage kurnell car is all clear and could be picked up by trucking company,, 20 days later trucking company still denied pick up, stalling with excuses, fork not working to much rubbish in front of car cannot move, trucking company will charge me another futile fee if they keep this up, i would like to get the police involved, or sue them for not allowing access or right to my vehicle can i do this
No answers
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