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Nine West Online Store
Rachell ReaQueensland
Very poor first experience with their online shopping
Great website, was very keen to receive my goods, but still no goods, phone line not taking calls and no one answering my emails.
Next will have to go to Afterpay to cancel payments
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NadiaGreater Melbourne (Inner), VIC
- Online Store
- Verified customer
Gorgeous shoes, comfortable fit, just received them in 2 days, thank you very much Ninewest team, Nadia ;)
Easy to navigate
Easy to find the style and size
Friendly team
Fabulous look
Comfortable fit
What else I could ask for
So excited, placed my order late afternoon on Tuesday (10pm) and received it on Friday,
Thanx Nadia xo
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Michelle H.Greater Melbourne (Metropolitan), VIC
Poor online experience
Poor sizing and have to except a gift card on returning them. I won’t be buying from their online store again. I will still to the online sellers I know and have a good return policy.
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Maria M.Perth, WA
Worse customer service ever!
Shoes was size smaller than normal, I've sent them back for size exchange, which occurred $16 postage for me. They didn't have them in stoke in warehouse and refunded me, but not the postage fee! Never again....
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SydneySydney Surrounds, NSW
Poor quality shoes
I purchased $150 sandals from Nine West. I wore them for about 5 hours at a wedding and the material has eroded from the heels. Contacted customer service via email and they were completely unhelpful and advised they wouldn't offer a replacement. I will never purchase nine west shoes again
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CUTiger92Greenville
- Online Store
- Verified customer
I will never purchase from Nine West again
I have never received such poor customer service in my life as I have from Nine West. I ordered a pair of boots as a Christmas present on Tuesday, December 18th. During checkout, it gave various shipping options and it stated that ground shipping was 3-5 business days to the address that I had entered. I was going to be out of town for the Christmas holiday and had the boots shipped to my sister's based on that information. I could have easily had them shipped to my home if they would have stated the correct shipping information up front. ...Read more
When I received the order confirmation, it changed to 5-7 business days. I tried to call, repeatedly, to update the shipping information to my home address and was never able to reach anyone. When I finally learned the date the boots would arrive, it was after I would be back home. I again tried to call and used the online service to see about getting the address updated or see what my options were. The first response from "customer service" was that they were sorry I had to return the boots and they would send me a return label (never received the label). I then replied to that message and sent a new message that I was trying to get a label emailed to me so that my sister could ship the boots to my address. 2 days later, I received an email stating that wasn't an option and they would send me a return label (never received that label). I sent in another request for a return label and still haven't received it. After 2 more days, I get an email that "the matter is being investigated by the appropriate team". I responded that I just want the return label and have sent another response stating the same thing. Still no return label so the boots can't be returned and my card refunded. This is inexcusable and I will never purchase anything from Nine West again. I have been wearing their shoes and accessories for over 30 years. I can't support a business with so little regard for their customers. They have absolutely no idea of what true service means. If you should decide to purchase something from them, please be advised that they are impossible to get in touch with.Similar opinion? Write a review on ieatwords.com.au!
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