TrevorSouth East Queensland, QLD
- 3 reviews
Terrible Customer Service - Beware the pitfalls of Nissan...
We bought a Nissan Pathfinder TI 4x4 Hybrid around a year or so ago- and for the most part it's actually been a pretty good car in itself. i read some reviews about issues with gearboxes etc but we didn't have any of those.
I hit a kangaroo recently in the car - and that's where all our issues began! my insurer - AAMI have bee really good they arranged a repair promptly - and the car was put back together and cosmetically in a week - but that was just the beginning... it's taken 5 weeks so far for Nissan to get the parts into the country fo...Read more
r the completion of the repair, and when i called Nissan Motor Co Customer service (over 5 days each day to follow them up) their eventual response was that the wiring loom i needed was not spared in country. it won't arrive for another 6 weeks! Their attitude was that they thought this a reasonable response, and weren't responsible for parts supply anything less than 3 months - so the car will be off the road until the end of December at the very least. No loan cars are available and they weren't interested in helping either. I'm astonished at the service - given we paid $65k for a brand new family car a year ago and are now stuck with a car that can't move for 3 months with no consideration from the importer/manufacturer/marketer. think about this when you next buy a car - as we have 3 kids to ferry around. our other car is an Audi A4, and even when they have a minor service item to attend to - they are always keep to make amends to keep you happy and on the road. NOT happy...Similar opinion? Write a review on ieatwords.com.au!
2015 R52 ST-L Pathfiner
Within first few months (less than a year) found water leaking from roof onto front passenger floor resulting in very soggy carpets. I had to take to Local Nissan Service Centre for fix on 3 separate occasions to have same problem fixed. Each time they claimed to have fixed it but only successful after 3rd attempt.
My Pathfinder had only done approx 9000 km when I had the 1 year service done. After picking up car from Local Nissan Service Centre, noticed a shuddering/rumbling sound when driving at approx 80kmph. This was an intermittent prob...Read more
lem but reported to Nissan regardless. Had a Nissan Technician sit with me and took car for a drive and the shuddering became audible at approx 110kmph. Nissan ordered parts from overseas and replaced the CVT which was a long (approx 3 wks) and expensive fix. Lucky that Nissan paid for it under warranty. After collecting my Pathfinder from Nissan Service Centre, I took it out on the motorway after approximately 3-4 weeks. Again we felt and heard the shuddering/rumbling sound at approx 110kmph. Remember that this problem was attended to by Nissan via a CVT replacement. So reported to Nissan Australia CSC and Local Nissan Service Centre. I was referred to another Nissan Service Centre closer to my work who checked the software on my Pathfinder that apparently records such relevant data wrt faults and problems. This software did not show any problems!! On suggestion by Nissan Service Centre guy, I agreed to one of the Nissan Service technicians taking my Pathfinder overnight for a long drive on the motorway to see if he could replicate the problem. Next day got a call from the Nissan Service Centre guy to be told that Pathfinder never missed a beat and it drove smoothly at 80 to 120kmph. Also they analysed onboard software which told them that there's nothing wrong!Similar opinion? Write a review on ieatwords.com.au!
MagnumblackLangwarrin
- 2 reviews
Don't do it, better more reliable options out there.
Car looks OK, is functional inside, often it drives OK, but why are Nissan the only ones who don't know they have CVT problems. Over a dozen times back for CVT problems (reported within 1st week) and they won't even let the dealer take the cover off and look inside the CVT to see if there is an issue. Search for reviews before you buy, don't just take this as gospel, this was an expensive mistake and others should learn from it. VW did a recall for similar faults of loss of power, car acceleration can be unpredictable and dangerous.
If Nis...Read more
san took ownership of their warranty and fixed CVT problems I would give car a better rating as it seats 7 adults etc, but ultimately it is a car and needs to get you safely from A to B and I have lost faith in it. Such a shame to get close to a great car and spoil it with problematic CVT that they cannot fix.
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DCaSydney Surrounds, NSW
Poor value for money
The selling points that appealled to us when purchasing this car was that there is sufficient legroom for a tall driver and a child's car seat fits behind the driver's seat. Also has a full size spare.
Having owned the vehicle for a little more than a year, the negative aspects are starting to become an issue. Tyre wear is excessive after only 10000km and Nissan say that it is due to the weight of the vehicle and the road camber. My opinion is that this is a design flaw. The suspension and wheels should be suited to the weight of the car. Y...Read more
ou will be charged to rotate the tyres even though this is a known issue. The electronics are temperamental and false warnings are displayed for seat belts not being clipped in even when the seats are not occupied. The reversing camera is poor quality as is the entire electronic console. There is no integrated sat nav, which is perhaps a good thing as the resolution of the screen would make it nearly impossible to see the display. City driving gives a fuel consumption of around 7km per litre of 98 octane petrol, while motorway driving gives about 11km to a litre. Positives are good sound insulation and climate control. Steering is light and easy. Everyone fits in, but the back row of seats are tight and only for short trips.Similar opinion? Write a review on ieatwords.com.au!
Transmission nightmare
After about 4000 kms our November 2015 pathfinder was shuddering and sounding like an old car !
Turning corners and accelerating hard this car shudders and shakes .. We have been to the Nissan service centre maybe 5 times still not fixed car off the road now for a week
Finally advised the entire transmission must be replaced apparently costing $9000
A major issue with these cars swept under the carpet by Nissan australia. In the USA there is a class action against this car and the transmission issues.
Nissan won't acknowledge anything in writing !
Beware and save yourself the pain and buy a Kluger !
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Great car, use it for towing heavy loads.. no issues!
This car has really impressed me, with its huge volume of space inside, great seating features, 3 zone climate control, 360 birds eye view helps me see all around the vehicle especially for kids and moving in tight car parks. Have towed over a dozen loads of 2 tons of soil plus double axle trailer with no problems. The CVT actually increases the speed of the vehicle whilst the revs decrease even when climbing hills.... absolutely stunning! Even with all the hard work, we still get 400kms to a tank when towing! I also have an R51 diesel ...Read more
turbo manual, which can tow these loads but its not an automatic. Sure, the sat nav is out of date but its only really used 5% of the time. I bought the ST-L for the 360 camera, 2x glass roofs, and it is capable of towing large loads. The hill hold is great too, and helps with towing heavy loads. The car tyres doesn't last over 30'000 kms but when you consider the size and weight (2,100kgs) but handles well in the wet which I think is more critical than tyre wear. The central locking can be set to either open all doors at once, or for security, the front door which is closest to the key, then all other doors. I also understand that the new Nissan Navara LED Daytime running lights, can be retro-fitted into the R52 fog light housing. This is one feature I would like Nissan to offer as a spare part kit. I asked Toyota about the Kluger's towing, and they said "buy the Nissan"! Looking for a comfortable 7 seater SUV with tri-zone air conditioning (driver, passenger, and 2nd+3rd row seats)? Pathfinder all the way. July 5th 2017 Update: 3 Years and 48,000 kms.... all good ! Well 3 years on.... all good! Loads of space for all the gang ! Use the 4x camera top view to park in tight car park spaces to make sure I'm centred. The CVT drives smooth, and plenty of power when towing heavy loads of soil and landscaping materials. Not many 7 seater SUVs this luxurious with a 2,700kg towing limit. Love the heated seats and Triple zone air-conditioning with vents to all 7 seats. Not like CX9 !Similar opinion? Write a review on ieatwords.com.au!
Never again
The car drive perfect and is comfortable, BUT, the tires won't last more than 30,000 km if you follow the rotation method that the dealer advice, in my case I did travel 15,000km without rotation and both of the front tires are gone. "15000 km UNACCEPTABLE" Also I have a new Navara DX Petrol. Gutless, Bluetooth doesn't work proper and the washer sprays are a joke. None of my claims to "Nissan Customere Care" has been clarified, looks like they don't want to know about it.
That is why Nissan "Never Again".
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stacoSydney Surrounds, NSW
- 5 reviews
- 4 likes
diappointed with features
I have just picked up the 2016 model Pathfinder TI and was shocked a bit to find how outdated the infoentertainment system is compared to a 2013 VF Calais that I traded on the vehicle. My fault is that I assumed because I was purchasing a 2016 top of the range vehicle that the infoentertainment systems would be the latest with features but I was totally wrong. The Satnav is out of date with maps and features, I have noticed roads that are 3 years old not on the map system, the system is old to does not display a lot of information such as sp...Read more
eed traveling, speed in the area driving basically it just displays the map. I have asked the dealer that sold the vehicle about map updates but Nissan Australia answer back was that’s what the vehicles come with, not really concerned about customer assistance. Rear DVD head rests could have better quality features but do the job. The Bluetooth music streaming is really outdated again not displaying much on the screen, the radio system is poor and out dated and to top it off the phone Bluetooth system is way out dated, there is a button only on the steering wheel to activate it but again even after doing so the system has very out outdated features which makes it not user friendly. The camera/reversing system is poor, has poor quality images and lacks todays features and should be far more superior considering the size of the vehicle and blind spots it has. Other poor features for a top of the range 2016 model car no exterior courtesy lights, no warning if keys are left in the vehicle, no digital odometer, cannot open back door from button only front doors, poor system settings, main screen in speedo area is useless and again outdated with what it is displayed and with features. On a positive note and what sucked me in is the seating system is great including interior room and the car drives well, built to carry 7 people not like some of the others. In a nutshell poor features for a TI model that should have all the latest features for the cost of the vehicle, if you want a large vehicle and can sacrifice latest features you better off going with a ST or ST-L model for the money. Hopefully Nissan have updates soon for the outdate infoentertainment system but considering there response I would not hold my breath.Similar opinion? Write a review on ieatwords.com.au!
shameufordGreater Melbourne (Outer), VIC
- 7 reviews
its a rubber duckey
i bought an st model last year because i can afford one on a 1% percent finance nothing else.it was my first brand new suv,hurray! im 110kgs heavy and about 6ft height and im still struggling with its size.my wife avoids it at all cost.i like driving it its got a bit of grunt under the hoodie.with its mere size i think definitely needs wider wheels.its definitely not a 4wd so dont think of taking one offroad.it can do with a bit of modern,sportier front and rear end.word of advice make sure that oil is changed when it goes in for service..
I fi...Read more
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Jenniferld74BRISBANE
- 2 reviews
- 5 likes
2016 Nissan Pathfinder HYBRID - Couldn't be more pleased - Fuel economy better than expected
2016 Nissan Pathfinder Hybrid 2.5L Supercharged 2WD ST
Absolutely loving our new purchase! The fuel efficiency of this hybrid is far better than we had expected. Nearly half the fuel consumption of the full petrol model.
The 2.5L Supercharged engine has plenty of torque, is zippy and responsive, even with our family of 6 on board. Also has a sports mode and tow mode.
Very well appointed for the base ST model, lovely interior, second row seat folding functionality is the best we've seen. Legroom is ample, great cup holders and storage, the glove box storage is huge. The cinema style seating in the 2nd & 3rd rows give passengers great visibility.
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Avoid
I'm up to 360,000 km's now, can't believe this thing still goes, only kept it because it's worth nothing (other than scrap metal) and I figure I've fixed just about everything, so it's like a new one anyway. Consistent problems with most reviews in this forum:
* door handles. at least 1 will break once a year
* finish - paint seems inferior.
* door seals are hopeless. tailgate strutts seem undersized
* suspension seemed saggy from day 1 - replaced with aftermarket, rides much better since
* EGR valve......
* Transmission....if you buy on...Read more
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Cliff30MACQUARIE
- 3 reviews
nissan pathfinder st 2015
Bought our pathfinder almost 12 months ago and we couldnt be much happier with it.
its extremely refined and the performance is good for such a big car. It dosnt roll and pitch like some other suvs out there. We love the space it offers our family. Cvt transmission took some use to but we love it now. We also got the 1% finance and bought it for under 40k brand new so was a great deal.
Our only con is theScreen in car looks dated.
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NissanDetractorBrisbane
- 2 reviews
- 2 likes
Nissan Pathfinder
Great car for functionality, poor aftermarket service. Clutch is weak/inherent fault and the head unit shows continual faults (bluetooth works intermittently, can take up to 20 seconds for radio to change, CD player not working in 3rd unit installed). Drives nicely on long distances but the faults within would make me consider more carefully when making next new car purchase in 2017.
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Great urban 7 seater SUV - Love it
I bought a demonstrator 2WD ST and so far loving it. The car is pretty spacious in front, in 2nd row and the 3rd row is pretty good for the young ones. the overall ride, and handling is pretty good although you seem to miss the road feel through the electro hydraulic steering system. The three zone climate controls works perfectly. The fuel consumption is a bit heavy in city but is superb on a longer drive. We went to Esperance from Perth on a 10 hr drive and it wasn't tiring at all. THe CVT certainly adds the smoothness and fuel efficiency. Fo...Read more
r those experiencing any shudder just take it to the dealership for a software upgrade on the tranny. I have not have any dramas so far. For those looking for a family 7 seater SUV that comes packed with features and practicality I would recommend the pathfinder R52.Similar opinion? Write a review on ieatwords.com.au!
StevenKogarah
- 6 reviews
- 3 likes
Perfect for Family car if you do not want People Mover
UPDATE: 6/8/17
After owning the Pathfinder more than a year now
Add to negative:
- the paint somehow thin... so easy to get stone chips from highway driving
- Bluetooth still crap, even after a reset by the dealership.
- After seeing CX-9, which is cheaper and better quality, this is not worth RRP$75k. The only thing that makes CX-9 perfect is the around view monitor.
Good:
- I am still averaging 9.4lt/100, good one for 7 seater SUV
- kids still love the rear entertainment
...Read more
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Piece of crap, just sold it after 14 months.
Bad experience from start to finish. Customer service is shocking. Issues: broken boot floor handle, faulty power tailgate, shuddering transmission, key sensor issues, clear coat bubbling on bumper, bluetooth is crap, plastics inside falling off, no rain sensing wipers on $60k car, front sensors were optional! Steer clear of Nissan, their claims to offer 'more' are rubbish. Will never, ever touch another Nissan.
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You cant buy All Terrain 4WD tyres in Australia
I have the ST 4WD model. Australia doesn't sell all terrain tyres in the size specified.
Nissan Australia doesn't care and this car defeats the purpose of being a 4WD. You cannot put another tyre size on it because nissan wont warrant it and insurance wont claim it.
how disappointing.....
if you want it for the city; its a great car. but not for dirt roads......
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SelwynSouth East Queensland, QLD
Will not tow 2200kg caravan
June 2015 told it would tow 2700kg ok good until you put weight on the tow ball max on ball 200kg will sit the car down 60mm at back wheels . Nissan in fine print do not recommend using weight distribution system as it will crack the body and they will not cover cost, have fitted air bags to fix problem. Will not tow my 2200kg caravan up my driveway told if the gearbox over heats and blows up they will not cover any cost to fix . Not happy Nissan this car is not fit for purpose. Other problems with elections if you are too quick getting in and trying to start it will tell you incorrect key . :-((
2 comments
Have traded my Pathfinder in on an older landcruiser v8 petrol got $33,000 after paying $56,000 14 months ago . I will never buy or recommend a Nissan to anyone .
Thank you Product review
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DanniSydney
Not sure what SUV to purchase...
We are wanting to purchase a SUV for the family and we are tossing and turning between the Pathfinder HI R52 or the Kluger Grande!
The space inside the Nissan is very spacious however I've gathered from the reviews the engine plays up after a while. However the Kluger lacks space from the inside yet I've delt with the service Toyota offers for the past 4 years and they seem to be genuine with the service.
I'd like some advice as to what I should be going for or if there are any 7 seatet SUV out thete that you may recommend.
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greenerpGreater Melbourne (Metropolitan), VIC
- 7 reviews
Good car but need alot of improvement
It is a good car with value for what it has to offer. We bought the TI top of the range with the lot.
I find the 360 degrees camera really handy as I'm used to driving smaller cars. It helps parking in shopping centers so much easier.
The car is so big I can't even reach my handbag on the floor of the passenger's side. Forget about reaching my child in her car seat. That said, those who want a car that is big enough to put 3 car seats across the 2nd row, I suggest to buy slimline/compact seats as guarantee you won't fit all 3 normal width...Read more
seats in this car. We have a Safe N Sound Platinum Pro and it's taking nearly half the width. Boot is massive but it's never big enough for a mother with a big pram. My Joolz Geo just fits in. A car in this class should really have adaptive speed control. I really wish Nissan included this feature.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Craig S.asked
Just bought a 2008 TI and it has the old 6 stacker CD system in the dash. Has anyone managed to put a new r52 head unit in their older Pathfinder or could recommend an off market unit ?
No answers
Craig S.asked
Just bought a 2008 TI but has the old 6 stacker in it. Has anybody tried to put a r52 sat nav head unit in the r51?
No answers
Grant F.asked
I have a 2017 R52 Pathfinder. Can I put on an after market sports exhaust system and not effect the engine.
No answers
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Selwyn
Adding to my review will not tow . My front left tyre is wearing out on outside after 23000ks and told by Nissan service dept that it is common for the left front to wear out after 12 months as most o... Read more
f the power goes to the front left wheel and put it down to fair wear and tear asked for another wheel a linemen and was told it was within specifications . Hard to get better than 12/13 km per 100 ks. Not happy Nissan.