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Reviews

(21)
(4)
(0)
(1)
(5)
  • Value for Money
    4.7 (24)
  • Transparency
    4.8 (24)
  • Customer Service
    4.7 (25)


Kerry E.

Kerry E.Illawarra, NSW

Quality insurance

published

Much cheaper than other insurance providers. Great customer service. Every interaction I've had, has been positive. Well done Nobleoak and insurance agents. I highly recommend. Let's hope at claim time it will be as easy.



Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak

Amy H.

Amy H.Greater Melbourne (Outer), VIC

Great Service - Excellent Value

published

Really good value cover. I had looked around for quotes and NobleOak definitely had the best cover for the price and have been super easy to deal with. I was looked after by Alex who was a delight to deal with in setting up my cover.



Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak

Hi Amy,
Thank you for providing a great review. Alex is happy to hear about the feedback you provided. If there is anything else we can assist with please do not hesitate to contact us on 1300 041 494.
Welcome to NobleOak!

sarfaraz n.

sarfaraz n.South East Queensland, QLD

Friendly customer care

published

Daniel was extremely helpful and kept in touch to provide altered quotes a few times before finalization. Extremely happy with the customer care so far. It is not the cheapest policy in the market but is good value and has a few additional benefits. So far so good.

Claim MadeNo
1 comment
NobleOak
Moana K.NobleOak

Hi,



Thanks so much for taking the time to provide a review. We value our clients feedback, as we genuinely believe in putting you first. If there is anything else we can assist with please do not hesitate to contact us on 1300 041 494.

Good pricing, friendly service

published

I was a first time life insurance customer. I got quotes from several insurers and found NobleOak to be the best priced. The application process was a straight forward process over the phone, though I don't have any health issues. The sales person I spoke with, whose name was Oliver, was friendly and explained things clearly. My application was approved within a day so I am very satisfied.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak

Hi Sebastian,

Thanks so much for your kind review! Oliver was over the moon to hear you were satisfied with the service provided. If there is anything else we can assist with please let us know.
Welcome to NobleOak.


Quick and Understanding

published

Had an excellent experience with funeral insurance for my deceased mother. Contacted their claims team (Carly) and had claim processed same day and funds deposited into account that evening. This was all in less than a 12 hour period. The claims process was very straight forward and fair. Would definitely recommend these guys to anyone.

Transparency
Customer Service
Value for Money
Claim MadeYes
Claim Resolution Time<1 week
Claim DateJuly 2022
Claim ApprovedYes
See all answers
1 comment
NobleOak
Moana K.NobleOak

Hi Glen,
Thank you for the kind review. Carly was extremely happy that you were satisfied with the outcome of your claim. We were sorry to hear of the news, but happy to have been able to assist you in the time of need.


David N.

David N.Perth, WA

Good pricing but strict guidelines to apply.

published
Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
4 comments
NobleOak
Moana K.NobleOak
David N.
David N.
NobleOak
Moana K.NobleOak

Vasilios

VasiliosSydney, NSW

Extremely Happy with the Service

published

Ive had both life and income protection insurance for many years now, and with different companies . I was looking to change both my cover and company as I was seeing that I was not happy with what I was getting . I fortunately made a call to Noble Oak and was again fortunate enough to speak with Taylor Ralph - great person, great service, explained everything to me in detail, back and forth, and I went ahead with noble oak . Extremely satisfied !! Vasilios

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak

Hi Vasilios,
Thank you so much for the kind review. Taylor was thrilled to hear you were satisfied with her service. If there is anything else we can assist with please do not hesitate to get in touch.
Welcome to NobleOak!


Anthony

AnthonyGreater Melbourne (Outer), VIC

Awesome Service from Georgie

published

Absolute professional service and very open, friendly person(Georgie) completely understanding the product and confidence in presenting them. I would recommend NobleOak Insurance to anyone requiring clarity in their insurance needs.

Transparency
Customer Service
Value for Money
Claim MadeNo
See all answers
1 comment
NobleOak
Moana K.NobleOak

Hi Anthony,
Thank you so much for providing us with this review! Georgie was extremely happy to hear you enjoyed her service. If there is anything else we can assist with please get in touch on 1300 041 494.

LJK

LJKGreater Melbourne (Outer), VIC

  • 10 reviews

17% premium increase after a year with them

published

Shocking increase in premium. A staggering 17% increase from last year premium. Definitely
will not recommend to family and friends. Will be going to other insurer. Please dont treat your customers like milking cow.

Claim MadeNo
1 comment
NobleOak
Moana K.NobleOak
julia

julia

  • 2 reviews

waste my time

published

I joined the life insurance with my husband. when I asked the staff they was very friendly and very helpful but they never took insurance money so we called and explained our situation. One of staff told us they gonna fix and send the contract with all the life insurance information. We haven't received anything.
They keep saying they gonna fix it but just talk.
Don't waste your time.

Insurance claim madeNo
1 comment
NobleOak
Moana K.NobleOak

James H

James HCentral Highlands and Goldfields, VIC

  • 6 reviews
  • Verified customer

Discriminatory exclusions

published

The staff during application were friendly, and the quote was great - BUT they placed a 2 year blanket exception on ANY mental health claim, simply because I'd previously had some relationship counselling. I'd hate to think how somebody with a diagnosed mental illness would feel dealing with these people - it's like having a bad knee and being excluded from any claim related to your physical health.

Insurance claim madeNo
1 comment
NobleOak
Moana K.NobleOak

Hi James,
I'm sorry to hear about your disappointment in the outcome of your quote. Please contact us on 1300 041 494, as we would be more than happy to discuss this matter with you further.
Thanks,


Page 2 of 2

See all NobleOak reviews

Questions & Answers

Iain W.

Iain W.asked

I am considering Noble Oak Life Insurance. I note many favourable reviews relating to setting up the policies which is very good. However, I can't see any feedback regarding making a claim and the ease of having claims processed and paid out. Any feedback on this please?

2 answers
ben
ben

I cant answer as I haven't made claim

NobleOak
Moana K.NobleOak

Hi Iain,

There is more information on our website in relation to claims. We are also happy to have a conversation with you to give your more certainty. We complete a full assessment upfront as opposed to at claim time, the reason for this is to understand the level of risk depending on your medical history, and provide you with an outcome before paying any premium. We confirm the terms, conditions, potential loading and or exclusions to ensure your satisfaction before your policy commencing. Our application process can take longer than other Insurers as we are fully underwritten, but this is for the peace of mind of our clients. Everything is confirmed upfront and not at claim time.

Please give us a call on 1300 041 494 as we will be more than happy to assist you with your questions.

Thanks,


Siu

Siuasked

I really want to know and hear from people who got paid the life insurance.

I never read your review about client got successfully claimed easyly.

Because, I know someone who didn't get paid on his life insurance after he is dead.

1 answer
NobleOak
Moana K.NobleOak

Hi Siu,

We would be happy to discuss our claims process and our fully underwritten process with you over the phone if you like?

Please feel free to contact 1300 041 494 if you require more information on our values and processes around claims.


dan801

dan801asked

Why can't you get income insurance if you travel overseas on holidays once a year for a couple of weeks?

1 answer
NobleOak
Moana K.NobleOak

Hi,

We can offer Income Protection to people who travel throughout the year. I seen from your previous comment that you had an upcoming holiday that was planned and in the near future. In circumstances similar to this we would normally wait until our clients return from their holidays until we start the application process. The reason for this is because we are fully underwritten which means we sometimes require medicals and further details in order to have your application completely assessed. Applications are usually only valid within 2 months of completion date, If our clients were overseas it risks the application approaching the expiry date. It would not be ideal for our clients to then go ahead and complete a declaration of good health and or have to complete the underwriting process again as we understand time is important to everyone. There are other factors as to why we would not complete an application process with clients who have upcoming holidays which I would be more than happy to share with you. Please feel free to email myself directly at [email protected]. We will also be happy to assist you with your Insurance needs once you return from your holidays.

Thanks,
Moana


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