I had a flat tyre and whilst I should change it myself, I have Roadside so I used it. Great service from the call to the change over of the tyre. Ben who attended my car was friendly and efficient.

From making the call and getting a patrol out to fix the problem took less than an hour even considering it was a public holiday. A good well done NRMA

Broke down on the Freeway at night on a public holiday. Within 15 minutes from calling had a tow truck on site and my options super clear. The NRMA Operator was professional, kind and informative. Soooo glad I had NRMA roadside assistance.

My technician James (an Englishman) was friendly, knew his stuff and fixed my car so I could get on the road again. He is an asset to the NRMA. Great stuff !!!

Called NRMA today to inquire about having the battery replaced in my car. Turns out that when you sign up for membership you have to wait 48 hours before you can get service. If you want service now they charge you a minimum of $300! Normally membership is $113 annually plus $55 joining fee. There is absolutely no incentive to join at the time you actually need help. Quite the opposite. I ended up replacing the battery myself and NRMA missed out on getting a new member.

Big shout out to NRMA roadside assistance in this current environment. They helped me get going again when I was travelling with my elderly mum. The service desk and the mechanic were so professional and understanding. Thank goodness for these kind and dedicated people!

I was about to leave for work when I found my car had flat tyre. Felt stress free once I called them and waiting. Also Handled my call very responsively.
Very Happy with their services!!

I couldn’t have felt safer knowing that the NRMA roadside person was coming to get me going. He couldn’t have been more respectful or kinder. He had me on the road within 10 minutes.

I have been a member for a great many years, in that time I have only once had a problem with insurance, and that was sorted fairly quickly, great people to deal with

I was treated with respect, a technician was sent out extremely quickly and the technician was very friendly and helpful. Made me feel safe and sure that I would get my partner and kids home no worries.

Excellent communication on the phone from NRMA
The tow truck driver cared about my car
This tow was totally stress free
Happy to use again this tow truck service when required..Thank you

NRMA have come to my rescue in a wide range of circumstances - breakdowns, flat battery, flat tyres, and unexplained 'won't start' situations.
Their office staff are wonderful, tuned in, supportive and always friendly and helpful.

In 2020 I was told over the phone that NRMA "lacks the capability" of allowing customers to update their payment details online and instead we have to wait in Q on a phone for extended periods of time. Ridiculous that the internet is not utilised, even dominos can process such a basic task. Review based purely on this fact and nothing else to do with the company.

Unexpected breakdown in a turning lane while driving alone. I felt very safe and supported by NRMA and had the best care from operator right through to tow truck driver.

I have been driving this car since 1912. It was not starting for me on this day. When the NRMA mechanic asked me to place my foot on the brake and press the starter it started. I swear I was not drunk.

My car wouldn’t start, I was very upset & worried. As soon as I called Road assistance I felt reassured immediately.The patrol person was very professional from beginning to end. Very polite, friendly & reassuring. A great service with a smile.

The patrol man arrived promptly and found out straight away the problem. Fixed it and was extremely polite and friendly. I highly recommend anyone to join the NRMA. Road assistance is a must when travelling alone.

Car broke down on my way to work, initially adised 90 minute wait for nrma, but he arrived within 20 minutes and I received txt updates, when he couldnt fix the issue he quickly arranged a tow truck, which again arrived quickly, was very grateful for the prompt service

The NRMA mechanic who came to me at my home when I had a flat battery was exceptional. He was friendly, competent and understood I was in isolation because of my age and sickness, also the fact I lived alone. He had my car started within a couple of minutes, checked the oil and water without being asked and continued to chat whilst doing so. He practiced social distancing. He even asked me if I was OK with toilet paper and hand sanitiser as he had some in the van for people in need. Such a nice gentleman and he was genuinely concerned for my wellbeing.

I had a break down at work last week at Merrylands, far from my home. I put a called through to NRMA roadside assistance and I had a great response.