I have been a Member for over 30 years now and have received expert assistance in a number of ways.
Each time the Service has been excellent and friendly.
Great value for money.
I can't understand why some drivers do not take up Membership and only wait until they find themselves in a predicament.
Best Service ever !!

The perhaps outmoded and slightly politically incorrect descriptor of 'knights in shining armour' still applies to the NRMA. Last week, in error, I called a road side assistance service that I thought to be the NRMA. After 3 hours of waiting on the side of the road and false reassurances that a driver was on the way, I realised that I was not dealing with the NRMA at all. When I finally called the NRMA they were enormously reassuring. I had road side assistance within about 20 minutes. Further, I was mightily impressed with the health and safety precautions that the driver took in this COVID age. A truly trustworthy and skilled service!

I was parked at a store and returned to my car to find it was dead. I contacted NRMA. I was advised with txts every step of the way of the progress of my technician. I felt reassured and wasn't left wondering how long before the technician arrived. My expectations were well managed and the service was honest and caring. The technician followed me to my driveway in case I stalled my car and could not start it again due to a dead battery that sadly is a special size for my car and he did not carry one.

The roadside assistance customer service representative Scott and the patrolman who attended to my poor car were lovely, caring and reassuring. I’m grateful to NRMA for their care and all that they do in the community. A regular annual payment made all the difference in a time of need and I don’t think you can quite put a price on safety. Thank you!

Reliable and friendly roadside service. Turned up promptly and got my car back on the road. The mechanic focused on what was needed for my car to run. Very Helpful

Flat tyre in awkward spot. Came quickly, kept communicating with me while I waited and then fixed it on the spot and was a top bloke. I was very grateful

The battery in my vehicle was 5 years old & requiring charging. I couldn’t afford to be caught with a flat battery due to isolation so contacted NRMA who came to my residence & quickly installed a new battery.

The NRMA gentleman knew exactly what to do and what to look for.
He was very professional and courteous.
The problem was resolved very efficiently.
He was very respectful and reassuring.

Knowing little about cars i have always been a member of the NRMA. I mainly have used roadside assistance. From the early days of locking my keys in the car to flat tyres and flat batteries i have always found them polite, courteous and efficient. I have known that when i need help they will come. They make me feel supported and cared for when dealing with car issues. I wouldn't be without them.

I was really unwell and had locked my keys in my car. It turned out my roadside assistance had been suspended (my fault i set up the direct debit wrong). I called and it was fixed immediately. Someone was dispatched and arrived within about 30 mins. He was quick and kind. So glad have roadside assistance.

I had to get to an appointment and the car won't start. Called the NRMA and was kept updated by sms . He arrived and got it going.. So easy. C

Family member needed to be at hospital for long awaiting surgery, flat battery super stressed very quick response within 10 mins checked battery needed new one all done and dusted very quick excellent service

I have been a member with NRMA Roadside assistant for over 25 years and as a single women I can depend on them to firstly be a safe point of contact and I know that the mechanics have had police checks and I am safe and back on the road ASAP.

Would never get NRMA roadside assist. You will be stuck in a contract to pay for a year, even if you don't have a car anymore. You cannot pay to break contact. The NRMA rewards have very little benefit. Every time I have been in a Caltex they refused to offer the NRMA discount even when showing them the NRMA card. If you have an accident they do not tow your car as it is has been involved in a collision, Whether this is your fault or not. They only help if your battery is flat or you left your keys in the car, even then you could just have a spare key and leads to jump start your car. Not worth it. Get insurance that you can get towed no matter what.

Recently we blew a coolant hose on my Jeep. We were between Yetman and Texas (felt like middle of nowhere). Couldn't fault all involved! From first call, to Chris the Towie, to owners of Texas Motors - Brilliant! Great Job - Thanks NRMA & Texas Motors!

The NRMA is wonderful to rely on when I experience problems with my car. I have had a leaky radiator, two flat batteries and three or more flat tyres during my 30+ membership years. I feel totally looked after by them when I have a breakdown of any sort.

I had a situation today with my car battery being flat. Ryan came and assisted me tonight, i can not thank him enough. NRMA you are lucky to have such a valuable employee. If you have a reward program for your emoyees i would like to nominate Ryan.

I am a healthcare worker and although I didn’t feel the need to be Prioritised, I was... i was given Respectful, quick, responsive, resolved my car issues, informative and excellent service! Highly recommended

I had to call NRMA on Good Friday. They were prompt and very efficient and easily solved my problem. The patrol man, Manpreet, was friendly and very helpful. Would definitely recommend them to anyone that needed help with their car.

Prompt arrival after calling NRMA had my problem sorted and me reassured. The attendant was excellent! Thank you to NRMA. I am a long-term Member and was completely happy with the service.