Reviewer Photos & Videos
David CarrPerth, WA
- 2 reviews
OLA SATISFACTION
I have great satisfaction using Ola when booked they are usually arrive within 10 minutes and the tracking shows where and when the driver is coming from drivers are courteous and vehicles are always clean
1 comment
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CharmainePerth, WA
Satisfied customer
Was a Quick response by available vehicle. Courteous and friendly driver. Clean and tidy vehicle. My friends and I are Happy customers and will always use Ola when they are available.
1 comment
Ola C.Ola Cabs
Hi Charmaine, this is great to hear. Thanks for taking the time to leave us this positive review :)
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yahooPerth, WA
inconsistent
ive some really good rides with ola but some not so good some drivers accept a ride before they have droped of there current ride leaving you waiting for some time while you watch them droping of someone else via the app . most are really good friendly drivers . I still recommend ola over uber even though ive had a couple let downs .
1 comment
Ola C.Ola Cabs
Thanks for taking the time to leave this review. We are constantly working to improve our services by attracting more drivers so driver supply can meet customer demand and we can have lower wait times... Read more
for customers. I'm happy to hear you still recommend us. When recommending Ola to family and friends - If you go to the 'Refer & Earn' section of the Ola app you can invite them using your unique code - If they enter this code after signing up they get a discount on their first ride and you will also receive a discount to apply :)
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C CrowleySouth East Queensland, QLD
Good for the driver and passenger!
The service has always worked well and all drivers have been very polite and are happy to let you direct them in another route if you would prefer. The fares are usually far better priced and it is good to know that at certain times the drivers receive incentives as do the riders to take more jobs.
1 comment
Ola C.Ola Cabs
Thanks for leaving this great review! We appreciate you caring about our drivers - We take less commission than our biggest ride share competitor so that the drivers can keep more of the earnings in their pockets.
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Wanda HeldtWestern Australia
- 2 reviews
Great service,
Great service, drivers polite always helpful and easy to chat to them and no waiting around for a taxi to arrive, Fantastic never had any problems, will recommended Ola ever time
1 comment
Ola C.Ola Cabs
Hi Wanda, Thanks for this great review. When recommending Ola if you go to the 'Refer & Earn' section of the Ola app you can invite your friends and family using your own unique code - If they enter t... Read more
his code after signing up they get a discount on their first ride and you will also receive a discount to apply as well. :)Similar opinion? Write a review on ieatwords.com.au!
brojodSydney, NSW
Excellent service fast and efficient
Ordered 3 olas on one day- all came within 5 mins of ordering, nice drivers, felt safe as a female on theses rides. no problem. Prices really good would def recommend to others
1 comment
Ola C.Ola Cabs
Hi, thank you for leaving such a nice review. I'm glad our service was efficient and that you felt safe travelling with us :)
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Travel SoloPerth, WA
Wonderful service at a customer friendly price
Always prompt, nice that you can see the progress on the app. I have found all the drivers to be pleasant and polite.
Very happy with the service so far.
Cannot fault this company.
1 comment
Ola C.Ola Cabs
Thank you for taking the time to leave this review. It is great to hear you are happy with our service.
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Yi Lynn O.
- 2 reviews
- Driver
- Verified customer
Ola offers the best rates and nicest cars!
I’ve always relied on Ola to go around Sydney and Melbourne areas They always offer the best cars and rates amongst Uber and other competitors. Would recommend Ola to everyone!
1 comment
Ola C.Ola Cabs
Hi Yi Lynn, thank you for taking the time to leave this positive review! We really appreciate it. When recommending Ola to family and friends - If you go to the 'Refer & Earn' section of the Ola app ... Read more
you can invite them using your unique code - If they enter this code after signing up they get a discount on their first ride and you will also receive a coupon discount to apply as well. :)Similar opinion? Write a review on ieatwords.com.au!
Alanne M.South East Queensland, QLD
Very Impressed
Having travelled with Ola Cabs over past months, on each occassion their driver has been told how been extremely satisfied & pleased I felt at the end of my trip with them.
1 comment
Ola C.Ola Cabs
Hi Alanne, thank you so much for taking the time to leave this review. We are so happy to hear you are pleased with your trips with us.
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MoiraNorth Queensland, QLD
- 2 reviews
Great service
Great to now have Ola in Townsville .. I have used them twice in the last fortnight and both drivers were prompt, courteous and helpful ..I will certainly be using Ola regularly
1 comment
Ola C.Ola Cabs
Hi Moira, we are so happy to have recently launched in Townsville! I'm glad you have experienced excellent service with us so far. :)
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AVOID!!!!
The app will force you to make payments WITHOUT booking rides to continue using it!!!! Went to book a ride 7th March, the app displayed a message I had to make a payment to continue using it, when I questioned support the answer before they closed the ticket was "We would like to inform you that our concerned team has addressed your issue. We request you to reach out to their respective bank for more details." My bank has NOTHING to do with this! dodgy app, absolute scam & sham, AVOID!! Back to Uber I go.
3 comments
Ola C.Ola Cabs
Hi Ben, I would like to look into this further. The app should not prompt you to make payments before booking rides. This should only occur If the customer has an outstanding payment from a previous r... Read more
ide taken. It will then prompt the customer to pay before allowing to book a new ride. Can you please provide your email registered with Ola or a CRN (Customer Reference Number) from a previous ride you have taken so that I can identify your account?My thoughts exactly yet there was no prior trips for this amount. I have already gone back and forth with support half a dozen times and I'm done with it. If you think I'm publishing personal details ... Read more
on a public forum you have GOT TO BE JOKING. CRN 4783825844.Ola C.Ola Cabs
Hi Ben, thanks for providing the CRN. I will follow this up for you. Thanks for your patience.
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steve kolodyPerth, WA
prompt
Pleasant drivers on the few times I've used a ride-share with reasonably short wait times. Only once did we lose a ride when the driver cancelled because he couldn't find us and took another fare at the same venue +we got charged a cancellation fee, now that I wasn't pleased about.
4 comments
Ola C.Ola Cabs
Hi Steve, Thank you for leaving a positive review. Can you please provide the CRN (Customer Reference Number) for this ride where the driver cancelled? You can find this number in the 'Your Rides' sec... Read more
tion of the app. You should not be charged a fee if the driver cancelled and I would like to investigate this for you.I was with my wife at the time and she made the call on her ola account so when we got the cancelled notice I booked one straight away that got us to destination. I will look at her ola account tonigh... Read more
t and get that number for you but that wont be till tomorrow. regards SteveI apologise to you guys about that cancelled ride last month as my wife had used didi and not ola as I thought, regards Steve K OLODY
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Bonza D.Metropolitan Adelaide, SA
Cheaper than Uber
I’ve had no issues booking an Ola and have felt safe every time. The app has shown me the correct info and has been accurate with the time the driver is arriving
1 comment
Ola C.Ola Cabs
Hi, thank you for leaving this positive review. Our customers safety is our highest priority and we are glad to hear you felt secure on your rides with us. :)
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Emil M.Sydney, NSW
Ola is not safe at all for ride sharing
I requested Ola for a short distent, I have leg injury and it was a rainy day, the driver tried to drop me before my drop off point, then swear at me, and I felt unsecured, I pressed the emergency bottom and was trying to call the police, the driver left the trip running, so I the trip was going to cost 4 times more, yet the trip was disconnected after I called Hornsby Poile station. Ola customer service never backs to me about this issue, and besides a lot of promotion was fake. learn my lesson and never used them again, such a dodgy company
11 comments
Ola C.Ola Cabs
Hi Emil, I'm sorry to hear of this experience. Please know this was an isolated incident with this driver and does not reflect on the many great drivers we have. Can you please provide the CRN (Custom... Read more
er Reference Number) from the 'Your Rides' section of the app for this trip? This will allow us to identify your account and make contact with the driver. It is against Ola policy to swear at customers and he will face corrective action. You will be able to be reimbursed for the amount charged due to the trip being left running after your drop off location. I'm not sure of the promotion you are referring to but I assure you our promotions are legitimate and have legal terms and conditions for any we advertise. Thank you for your patience and Iooking forward to resolving your concerns.How about if you look at this ticket? (Ticket 1691761) this was an assault, and simple Ola didn't, ever back to me otherwise, I need an explanation of why I never got an answer?
Ohh yes, it's now online public review that you can't ignore.
Ola C.Ola Cabs
Hi Emil, I am assuming this ticket is with the Safety team. I will follow up on this now and have them make contact with you. I am not sure of the delay in contacting you but will have them discuss over a phone call. Thanks for your patience.
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HeapsMetropolitan Adelaide, SA
- 10 reviews
- 2 likes
Excellent experience so far.
Recently commenced using Ola in Adelaide and found it to be excellent so far. Very clean vehicles, good drivers and timely service. Discount codes made my journeys very good value.
1 comment
Ola C.Ola Cabs
Thank you for your positive review. We hope we can continue to provide you with an excellent ride share experience.
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baliboysSydney, Australia
- 2 reviews
Great service
I find this service extremely good and friendly
I feel it is very good value for money and most drivers are very helpful and talkative
The only fault I have is sometimes you select your ride which shows they are five minutes away which you accept and then another driver takes the fare and they are ten minutes away
Other than that the service is very good
1 comment
Ola C.Ola Cabs
Thank you for taking the time to leave us this glowing review! We hope to continue to provide you with great service. We are constantly working to attract more drivers so that our customers wait times are lowered.
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Andrew M.Metropolitan Adelaide, SA
Much better than a taxi
I can't fault them. Their service has improved considerably since they first began. Car arrived quickly and driver was very friendly and helpful. Car was clean and comfortable, and price was much cheaper than a taxi. The added security feature on the app make it a much safer ride than Uber or a Taxi.
1 comment
Ola C.Ola Cabs
Hi Andrew, great to hear you have noticed our service improving and are enjoying our latest safety start-code feature. We are constantly working to enhance the service for our customers.
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MadmaxMetropolitan Adelaide, SA
Great service
Picked up quickly, very polite and friendly driver and very reasonably priced, will definitely be using ola again and will recommend to all of our family and friends, awesome service
1 comment
Ola C.Ola Cabs
Hi Madmax, thank you for sharing your positive experience with us. We are happy you will be recommending us to all of your friends and family. In your Ola app if you go to the 'Refer & Earn' section y... Read more
ou can invite people using your unique code - If they enter this code after signing up they get a discount on their first ride and you will also receive a coupon discount to apply. :)Similar opinion? Write a review on ieatwords.com.au!
Great service
Have been using the service for quite a few months and have not been disappointed. Ordered rides turn up quickly and all the drivers are courteous. Fares are also very competitive.
1 comment
Ola C.Ola Cabs
Hi Stanley, thank you for taking the time to leave us this review. I'm glad you've been happy with our service and competitive pricing :)
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Julian L.Sydney, NSW
Ola was good, but has become terrible in the past 4-5 months
OLA is MIA, can't get one at the airport, home, anywhere. Cancellations after accepting the ride. No way to complain, no drivers, went back to Uber! Will try Didi next.
3 comments
Ola C.Ola Cabs
Hi Julian, I'm sorry to hear you have noticed a decline in our service lately. We are constantly working to improve and attract more drivers so that our driver supply can meet customer demand. Please ... Read more
note drivers cancellations rates are monitored and this impacts their driver rating. Drivers with low ratings may be off-roaded and face other corrective measures.There has been zero OLA drivers in my area since October, but always plenty of Uber.
When I ask the drivers, they say they are with OLA but never got the alert for my ride. So your first issue is yo... Read more
ur software is too slow to broadcast ride alerts to drivers.Ola C.Ola Cabs
Hi Julian, I'm interested to know your area? So I can get in touch with the operations team regarding a lack of drivers. I will also look into what you describe is happening at Sydney airport. Please ... Read more
note there is a misconception in regards to our discounts impacting driver earnings. We have the same rate card as our largest ride share competitor. However Ola takes less commission - so our drivers earn more. Any discounts we provide to our customers are covered by Ola - drivers makes the same amount they would on the original fare. Please note customers can log feedback and concerns through the app or at https://help.ola.com.au/support/home They can also reach us 24/7 via Direct Message at facebook.com/ola.australia/ or twitter.com/Olacare_AU We do not hide from or ignore customer opinions. A lot of companies do not respond to customers via Product Review however we do because we value the feedback and opportunity to improve.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Mary G.asked
I have an a ride that i want to pay.i have lost the Email can you text your postal address so i can send cheque.
it was a mistaken ride. it was $8.61. it was some time ago. i don,t live in Melbourne was down visiting daughter so can u send the address. phone no is 0428756221.
1 answer
Ola C.Ola Cabs
Hi Mary, thanks for providing your phone number. I will pass this onto the Ola Customer Care team and have them reach out to you to organise payment. :)
Jodie71asked
I have a complaint and there is nowhere to leave my complaint, either on the app or website, very frustrating.
1 answer
Ola C.Ola Cabs
Hi Jodie, I'm sorry to hear you have a complaint. You may submit this through the website via this link: https://help.ola.com.au/support/dreport/360002197818 Please note Direct Messages to https://www.facebook.com/ola.australia are monitored 24/7 and a Customer Care agent should hopefully be able to resolve your concern. Thanks for your patience.
Lindsay K.asked
I have 2 charges for the 6th March, only 1 of them is correct.
Could you please look into this for me please.
Lindsay Kealy
1 answer
Ola C.Ola Cabs
Hi Lindsay, I believe one of these charges may be the pre-authorisation hold. A pre-authorisation hold is placed based on the fare estimate when a ride is booked. Then once the ride is completed the actual fare is charged and the pre-authorisation hold is released. Depending on your bank it can take 2-3 days to disappear from your transactions list. Please provide the CRN (Customer Reference Number) from the 'Your Rides' section of the app? This will allow us to identify your account and confirm this for you. Thanks for your patience.
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Ola C.Ola Cabs
Hi David, Glad to hear you are a satisfied customer. Thank you for sharing this review with us.