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Reviews

1.4

551 reviews
5
(34)
4
(13)
3
(9)
2
(20)
1
(475)
  • Rates and Fees
    2.1 (160)
  • Transparency
    1.8 (162)
  • Timeliness
    2.2 (156)
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David Carr

David CarrPerth, WA

  • 2 reviews

OLA SATISFACTION

published

I have great satisfaction using Ola when booked they are usually arrive within 10 minutes and the tracking shows where and when the driver is coming from drivers are courteous and vehicles are always clean

1 comment
Ola Cabs
Ola C.Ola Cabs

Hi David, Glad to hear you are a satisfied customer. Thank you for sharing this review with us.

Charmaine

CharmainePerth, WA

Satisfied customer

published

Was a Quick response by available vehicle. Courteous and friendly driver. Clean and tidy vehicle. My friends and I are Happy customers and will always use Ola when they are available.



1 comment
Ola Cabs
Ola C.Ola Cabs

Hi Charmaine, this is great to hear. Thanks for taking the time to leave us this positive review :)

yahoo

yahooPerth, WA

inconsistent

published

ive some really good rides with ola but some not so good some drivers accept a ride before they have droped of there current ride leaving you waiting for some time while you watch them droping of someone else via the app . most are really good friendly drivers . I still recommend ola over uber even though ive had a couple let downs .

1 comment
Ola Cabs
Ola C.Ola Cabs
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C Crowley

C CrowleySouth East Queensland, QLD

Good for the driver and passenger!

published

The service has always worked well and all drivers have been very polite and are happy to let you direct them in another route if you would prefer. The fares are usually far better priced and it is good to know that at certain times the drivers receive incentives as do the riders to take more jobs.

1 comment
Ola Cabs
Ola C.Ola Cabs

Thanks for leaving this great review! We appreciate you caring about our drivers - We take less commission than our biggest ride share competitor so that the drivers can keep more of the earnings in their pockets.

Wanda Heldt

Wanda HeldtWestern Australia

  • 2 reviews

Great service,

published

Great service, drivers polite always helpful and easy to chat to them and no waiting around for a taxi to arrive, Fantastic never had any problems, will recommended Ola ever time

1 comment
Ola Cabs
Ola C.Ola Cabs
brojod

brojodSydney, NSW

Excellent service fast and efficient

published

Ordered 3 olas on one day- all came within 5 mins of ordering, nice drivers, felt safe as a female on theses rides. no problem. Prices really good would def recommend to others

1 comment
Ola Cabs
Ola C.Ola Cabs

Hi, thank you for leaving such a nice review. I'm glad our service was efficient and that you felt safe travelling with us :)

Travel Solo

Travel SoloPerth, WA

Wonderful service at a customer friendly price

published

Always prompt, nice that you can see the progress on the app. I have found all the drivers to be pleasant and polite.
Very happy with the service so far.
Cannot fault this company.

1 comment
Ola Cabs
Ola C.Ola Cabs

Thank you for taking the time to leave this review. It is great to hear you are happy with our service.

Yi Lynn O.

Yi Lynn O.

  • 2 reviews

Ola offers the best rates and nicest cars!

published

I’ve always relied on Ola to go around Sydney and Melbourne areas They always offer the best cars and rates amongst Uber and other competitors. Would recommend Ola to everyone!

1 comment
Ola Cabs
Ola C.Ola Cabs
Alanne M.

Alanne M.South East Queensland, QLD

Very Impressed

published

Having travelled with Ola Cabs over past months, on each occassion their driver has been told how been extremely satisfied & pleased I felt at the end of my trip with them.

1 comment
Ola Cabs
Ola C.Ola Cabs

Hi Alanne, thank you so much for taking the time to leave this review. We are so happy to hear you are pleased with your trips with us.

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Moira

MoiraNorth Queensland, QLD

  • 2 reviews

Great service

published

Great to now have Ola in Townsville .. I have used them twice in the last fortnight and both drivers were prompt, courteous and helpful ..I will certainly be using Ola regularly

1 comment
Ola Cabs
Ola C.Ola Cabs

Hi Moira, we are so happy to have recently launched in Townsville! I'm glad you have experienced excellent service with us so far. :)

AVOID!!!!

published

The app will force you to make payments WITHOUT booking rides to continue using it!!!! Went to book a ride 7th March, the app displayed a message I had to make a payment to continue using it, when I questioned support the answer before they closed the ticket was "We would like to inform you that our concerned team has addressed your issue. We request you to reach out to their respective bank for more details." My bank has NOTHING to do with this! dodgy app, absolute scam & sham, AVOID!! Back to Uber I go.

3 comments
Ola Cabs
Ola C.Ola Cabs
Ben
Ben
Ola Cabs
Ola C.Ola Cabs

Hi Ben, thanks for providing the CRN. I will follow this up for you. Thanks for your patience.

steve kolody

steve kolodyPerth, WA

prompt

published

Pleasant drivers on the few times I've used a ride-share with reasonably short wait times. Only once did we lose a ride when the driver cancelled because he couldn't find us and took another fare at the same venue +we got charged a cancellation fee, now that I wasn't pleased about.

4 comments
Ola Cabs
Ola C.Ola Cabs
steve kolody
steve kolody
steve kolody
steve kolody

I apologise to you guys about that cancelled ride last month as my wife had used didi and not ola as I thought, regards Steve K OLODY

Bonza D.

Bonza D.Metropolitan Adelaide, SA

Cheaper than Uber

published

I’ve had no issues booking an Ola and have felt safe every time. The app has shown me the correct info and has been accurate with the time the driver is arriving

1 comment
Ola Cabs
Ola C.Ola Cabs

Hi, thank you for leaving this positive review. Our customers safety is our highest priority and we are glad to hear you felt secure on your rides with us. :)

Emil M.

Emil M.Sydney, NSW

Ola is not safe at all for ride sharing

published

I requested Ola for a short distent, I have leg injury and it was a rainy day, the driver tried to drop me before my drop off point, then swear at me, and I felt unsecured, I pressed the emergency bottom and was trying to call the police, the driver left the trip running, so I the trip was going to cost 4 times more, yet the trip was disconnected after I called Hornsby Poile station. Ola customer service never backs to me about this issue, and besides a lot of promotion was fake. learn my lesson and never used them again, such a dodgy company

11 comments
Ola Cabs
Ola C.Ola Cabs
Emil M.
Emil M.

How about if you look at this ticket? (Ticket 1691761) this was an assault, and simple Ola didn't, ever back to me otherwise, I need an explanation of why I never got an answer?
Ohh yes, it's now online public review that you can't ignore.

Ola Cabs
Ola C.Ola Cabs

Hi Emil, I am assuming this ticket is with the Safety team. I will follow up on this now and have them make contact with you. I am not sure of the delay in contacting you but will have them discuss over a phone call. Thanks for your patience.

Heaps

HeapsMetropolitan Adelaide, SA

  • 10 reviews
  • 2 likes

Excellent experience so far.

published

Recently commenced using Ola in Adelaide and found it to be excellent so far. Very clean vehicles, good drivers and timely service. Discount codes made my journeys very good value.

1 comment
Ola Cabs
Ola C.Ola Cabs

Thank you for your positive review. We hope we can continue to provide you with an excellent ride share experience.

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baliboys

baliboysSydney, Australia

  • 2 reviews

Great service

published

I find this service extremely good and friendly
I feel it is very good value for money and most drivers are very helpful and talkative
The only fault I have is sometimes you select your ride which shows they are five minutes away which you accept and then another driver takes the fare and they are ten minutes away
Other than that the service is very good

1 comment
Ola Cabs
Ola C.Ola Cabs

Thank you for taking the time to leave us this glowing review! We hope to continue to provide you with great service. We are constantly working to attract more drivers so that our customers wait times are lowered.

Andrew M.

Andrew M.Metropolitan Adelaide, SA

Much better than a taxi

published

I can't fault them. Their service has improved considerably since they first began. Car arrived quickly and driver was very friendly and helpful. Car was clean and comfortable, and price was much cheaper than a taxi. The added security feature on the app make it a much safer ride than Uber or a Taxi.

1 comment
Ola Cabs
Ola C.Ola Cabs

Hi Andrew, great to hear you have noticed our service improving and are enjoying our latest safety start-code feature. We are constantly working to enhance the service for our customers.

Madmax

MadmaxMetropolitan Adelaide, SA

Great service

published

Picked up quickly, very polite and friendly driver and very reasonably priced, will definitely be using ola again and will recommend to all of our family and friends, awesome service

1 comment
Ola Cabs
Ola C.Ola Cabs

Great service

published

Have been using the service for quite a few months and have not been disappointed. Ordered rides turn up quickly and all the drivers are courteous. Fares are also very competitive.

1 comment
Ola Cabs
Ola C.Ola Cabs

Hi Stanley, thank you for taking the time to leave us this review. I'm glad you've been happy with our service and competitive pricing :)

Julian L.

Julian L.Sydney, NSW

Ola was good, but has become terrible in the past 4-5 months

published

OLA is MIA, can't get one at the airport, home, anywhere. Cancellations after accepting the ride. No way to complain, no drivers, went back to Uber! Will try Didi next.

3 comments
Ola Cabs
Ola C.Ola Cabs
Julian L.
Julian L.
Ola Cabs
Ola C.Ola Cabs
Page 3 of 28
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Questions & Answers

Mary G.

Mary G.asked

Ola Cabs

I have an a ride that i want to pay.i have lost the Email can you text your postal address so i can send cheque.
it was a mistaken ride. it was $8.61. it was some time ago. i don,t live in Melbourne was down visiting daughter so can u send the address. phone no is 0428756221.

1 answer
Ola Cabs
Ola C.Ola Cabs

Hi Mary, thanks for providing your phone number. I will pass this onto the Ola Customer Care team and have them reach out to you to organise payment. :)

Jodie71

Jodie71asked

Ola Cabs

I have a complaint and there is nowhere to leave my complaint, either on the app or website, very frustrating.

1 answer
Ola Cabs
Ola C.Ola Cabs

Hi Jodie, I'm sorry to hear you have a complaint. You may submit this through the website via this link: https://help.ola.com.au/support/dreport/360002197818 Please note Direct Messages to https://www.facebook.com/ola.australia are monitored 24/7 and a Customer Care agent should hopefully be able to resolve your concern. Thanks for your patience.

Lindsay K.

Lindsay K.asked

Ola Cabs

I have 2 charges for the 6th March, only 1 of them is correct.
Could you please look into this for me please.
Lindsay Kealy

1 answer
Ola Cabs
Ola C.Ola Cabs

Hi Lindsay, I believe one of these charges may be the pre-authorisation hold. A pre-authorisation hold is placed based on the fare estimate when a ride is booked. Then once the ride is completed the actual fare is charged and the pre-authorisation hold is released. Depending on your bank it can take 2-3 days to disappear from your transactions list. Please provide the CRN (Customer Reference Number) from the 'Your Rides' section of the app? This will allow us to identify your account and confirm this for you. Thanks for your patience.

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