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Ola Cabs Driver
Rishi k.Greater Melbourne (Inner), VIC
Ola app and service is the worst app among all the industry ride share companies.
I tried to sign in and app had issues. The app doesn’t approve your photo even if you try from any devise. You call the customer care team for groping in darkness.
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AlexSouth East Queensland, QLD
- 5 reviews
Dodgy company
They have problem with the app and useless support team. App wasn't giving me a trips for more than 1 week. I contact them so many times. At the end finally got a trip with them but in app wasn't paid. I contact support team and they told me that I didn't done that trip. After they told me that I will not be paid I stop to drive for them. What a dodgy people.
4 comments
The trip is CRN 4817475497. I already contact so many time your useless suport team and they told me that I will not get paid for this trip becouse I cancelled. On this trip I go at pick up locat... Read more
ion and swip the button that have arived and to start navigation and app didn't ask me code like usually. App show me the road where to drive and I drove. I drove the pasanger and they changed drop off for few streets when they leave the car I swipe finish trip. Then app ask me the code (what is strange) I try to call pasanger but they already go into the building. I can understand that is quite in this days but to don't get request for 10 days isn't normal.And after that get a trip and don't get paid for that . That is dodgy! Shame for a big company like OLAOla C.Ola Cabs
Hi Alex, thanks for providing the CRN I have escalated this to be investigated by a team leader and you will be contacted. Thanks for your patience.
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Erick PatriceGreater Melbourne (Metropolitan), VIC
- Driver
- Verified customer
Ola didn’t pay my Money
I joined Ola to see if the can do the jobs properly but I find out Uber still best for technical support, Easter Saturday 2020 I pick up the customer at 2:32pm who was doing Easter delivery, the customer told me don’t complete the trip because I have a lot delivery to deliver to customers and I send yes to him, so we finish the delivery at 7:30am on Easter Sunday, about 17 hours online, more then 300 km driving, I knew Ola driver app will be accounting the distance and time we did on the app, after complete the trip, Ola app couldn’t generate t...Read more
he bill, and asked me to call the customer service, guess how much the pay me $50 for the all trip. And now I’m thinking of going court because the have all records, first they told me the customer should put the Via and customer was doing that for some address. I did attach the Ola ride app map if it is only 21km and 21min for them to pay $50 only
11 comments
Ola C.Ola Cabs
Hi Erick, thank you for providing the CRN number for this ride. I have escalated this to a Customer Care team leader for review. They will get back to you as soon as they have investigated the issue. Thanks for your patience.
Hi Ola
How man time you have to do the investigation, Ola Techal done the investigate already 2 times now I have to do what I have to do because I risked my life in the Coronavirus for 17hours been ou... Read more
Until now Ola has failed to resolve this problem and the only option is that I cannot accept been online for 17hours with one trip and not getting payment, so I decided to follow the CPV law of transp... Read more
ort, and see what will happen after, the investigation it done.Similar opinion? Write a review on ieatwords.com.au!
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JonathanFar North Queensland, QLD
Worst Company I have ever dealt with.
During my time driving for this company, their app has been extremely faulty, with rides randomly getting canceled and summaries are not sent out as well. Resolving issues through there driver care is/was a nightmare and wouldn't recommend anyone to drive for them or even ride with them. Their discounts are a complete waste of time as the app barely functions correctly.
After there customer service people kept telling me I was the problem when it came to not access my payment summaries only to find out later by the 10th phone call that they do...Read more
n't/refuse to let you see how much you have earnt in total, this should be illegal as you have no idea what they are doing behind the scenes. I wouldn't ever want to drive for them again, or deal with their customer service every in my life. GO WITH ANY OTHER COMPANY!8 comments
Ola C.Ola Cabs
Hi Jonathan, we are constantly working to improve the driver apps functionality. I'm sorry you had technical issues during your experience with our app. I am sad to hear you have had unhelpful interac... Read more
tions with our Customer Care team so far. We believe in transparency and can provide full payment breakdowns. Please let me know a CRN from one of your trips? with this I can identify your account and chase these up for you.you have had your chance to help me, and since your now saying the opposite in comparison to your customer service representatives its obvious that you are lying on a public website to save your face,... Read more
people that read this I have called them over 10 times to get what the person replying has just told me he can do right now, they are liars and shouldn't be trusted.Ola C.Ola Cabs
Hi Jonathan, clearly we would not lie on a public platform or in general. I believe there has been miscommunication or errors made in your previous dealings with Customer Care. Please be advised all a... Read more
gents are working from home during this Covid-19 crisis so do not have the same structure where a team leader is easily available to assist. If you change your mind please provide identifying information and I will chase up your payment summaries to the best of my ability. It would be against the law not to provide these as you would require them for ATO purposes etc.Similar opinion? Write a review on ieatwords.com.au!
Rayhan S.Sydney, NSW
Shortage of customers
I have been driving for Ola approximately 1 year, but don’t get more than 6-7 customers on week nights - on weekends the maximum for 1 night is about 15( driving 10-11 hours). Most passengers get picked up in the city and Eastern suburbs, a few from inner west. Last night I went to Epping n Cherrybrook for a few jobs but if I go to Nth Sydney or Manly or uppernorth there are no customers. Mostly only young people use Ola - hardly anyone over 50. Could Ola do more marketing out of town? Just wondering?
1 comment
Ola C.Ola Cabs
Hi Rayhan, thank you for taking the time to leave us this review. We are constantly working to attract more customers to the Ola platform so that customer supply can meet driver demand. I will pass on your feedback to the marketing team.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
KapilaGreater Melbourne (Inner), VIC
- Driver
- Verified customer
Very bad drivers
I was using ola cab today Heidelberg Austin hospital to Broadmeadows. This driver was very rude
And driving was bad and nearly hit a back of a car. I was asking to slow down as I was sick. Finally he told me I was rude
Than I told him I am not riding free and I pay for this ride
1 comment
Ola C.Ola Cabs
Hi Kapila, can you please provide the CRN (Customer Reference Number) for this ride? You can find this in the 'Your Rides' section of the app. This will allow us to contact the driver to discuss this ... Read more
behaviour. Please note this incident is not reflective of all drivers on our Ola platform. We would like the opportunity to resolve your concerns so that you may re-rate us.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Wanda HeldtWestern Australia
- 2 reviews
Great service,
Great service, drivers polite always helpful and easy to chat to them and no waiting around for a taxi to arrive, Fantastic never had any problems, will recommended Ola ever time
1 comment
Ola C.Ola Cabs
Hi Wanda, Thanks for this great review. When recommending Ola if you go to the 'Refer & Earn' section of the Ola app you can invite your friends and family using your own unique code - If they enter t... Read more
his code after signing up they get a discount on their first ride and you will also receive a discount to apply as well. :)Similar opinion? Write a review on ieatwords.com.au!
Yi Lynn O.
- 2 reviews
- Driver
- Verified customer
Ola offers the best rates and nicest cars!
I’ve always relied on Ola to go around Sydney and Melbourne areas They always offer the best cars and rates amongst Uber and other competitors. Would recommend Ola to everyone!
1 comment
Ola C.Ola Cabs
Hi Yi Lynn, thank you for taking the time to leave this positive review! We really appreciate it. When recommending Ola to family and friends - If you go to the 'Refer & Earn' section of the Ola app ... Read more
you can invite them using your unique code - If they enter this code after signing up they get a discount on their first ride and you will also receive a coupon discount to apply as well. :)Similar opinion? Write a review on ieatwords.com.au!
shahid j.South East Queensland, QLD
Application has no night mod and maked blind to drive in night
This app has no night mod setting and it is very hard to drive during night and customers also complained about it.
Inside map has issue as well. If i open it external then voice keepi coming from both map.
You guys really need a good software developers and testing team.
1 comment
Ola C.Ola Cabs
Hi Shahid, we hear your feedback loud and clear. Rest assured we are developing our night mode setting. It is coming soon. We are also fixing the double voice issue. :)
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Nischay K.Sydney, NSW
Have been good so far
The onboarding process was very quick, just I onboraded in one day. Everything has been so easy with this company, not like Uber with disgusting driver support. I like this company more than Uber.
1 comment
Ola C.Ola Cabs
Thank you for the taking the time to leave us this positive review Nischay! Please reach out if you have any questions or concerns in the future :)
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prefer not to state nameSydney, NSW
Most difficult application process ever
Tried applying for OLA around a month ago now, I have sorted out ALL the information they needed. They have some serious system issues which they need to resolve with people trying to drive in NSW. Their customer service staff are absolutely impossible to deal with. I had to go ServiceNSW 3 times as they advised it is a portal issue on their end. ServiceNSW have advised this issue is extremely common with Ola but never had any issues at all with Uber. If I am having such a hard time just signing up to this system, i cant imagine how hard it wo...Read more
uld be when another issue arises whilst driving with them. I have sent them so many emails trying to resolve this issue but haven't gotten anywhere. Its no surprise seeing all the negative ratings below, if they cant even resolve simple issues like this. I would NOT sign up with Ola to drive even though they offer low commission and next day payments. Just does feel like they are worth the time and effort it takes. I would NOT ride with them either, this company needs to be avoided all together. Absolutely disgusting customer service by people who don't ever understand what the issue is. Avoid this company at all costs because its such a scam. You're better off using Uber, Taxi and probably be better off catching public transport instead of using this appalling excuse of a company. If an executive reviews this, i really hope you investigate your lazy and unhelpful customer service staff and change the way your verification system works.1 comment
Ola C.Ola Cabs
Hi, I would like to investigate the hold up on our end with your application process so we can work to improve this in the future. As you would prefer to keep your details private - Please contact us ... Read more
via Direct Private Message at https://www.facebook.com/OlaAuDrivers/ so we can look this into further. Thank youSimilar opinion? Write a review on ieatwords.com.au!
Steve E.Perth, WA
Ola commission only 15%??? Wotta joke!!! Wotta driver ripoff!!!
Hi guys, this week has been my first ever rideshare experience as I've just joined ola as a driver a week ago and I must say in subtle terms now... Wotta total ripoff!!! A wasted week of my time with great effort and very long hours!!! Not only not making any money ( a 15yr old would make more at macca's ) buts its costing me money to work and plus driving my car into the ground!!! Not only a total ripoff for the customer (from what I've read on ola customer forums) but a big ripoff for driver's as well!!! I didn't take much notice starting off...Read more
and being green, as I thought they were an honest company with a big reputation to uphold!!! Yes, cheaper than uber and plus only charging drivers a 15% commission fee on fares compared to uber's 28% but I started to notice a trend. Their customer charges would appear after finishing each ride but there was a big discrepancy on each ride to what I was getting paid on my account. For example a booking this week from fremantle port to perth airport terminal 3 the customer fare was $38 and I only got paid $28!!! That's over 30% commission!!! I rang customer service and explained only to be told that it was 15% commission but there were other fees built into the system. I said what?!?!?! The indian man tried to worm his way out of it!!! I was irrate!!! $11.47 fares got I paid $7.00!!!. I was on the road for 15hrs that day with 2hrs of break time included and guess how much I grossed?!?!?! Just over $100.00!!! Fuel used $50.00.... Wotta joke!!! Wotta ripoff!!! Stop trying to turn us into a 3rd world country with your insatiable greed ola!!! Get out of our country!!!!1 comment
Ola C.Ola Cabs
Hi Steve, I'm sorry to hear that you are frustrated. Please provide a CRN number for this ride so I can look into this further? Please note there are government levies paid by the customer that get pa... Read more
ssed on directly to the govt. and aren't included in the total. There is also a fixed booking fee per ride kept by Ola - The process is the same as what our biggest competitor does in AU.Similar opinion? Write a review on ieatwords.com.au!
John C.Greater Melbourne (Inner), VIC
- 4 reviews
Stay Away From Ola Please !!!!
I was an Ola driver for almost a year. What a terrible company to work with, I don't know how I pulled through. Their practice is borderline scam both on drivers and passengers.
I recall a pick up at a shopping centre. Arrived at precisely the pick up point and no one is there. I waited for the entire 5 minutes duration before the app told me to cancel the trip. So I did. There was not a single dollar of cancellation fee. I called Ola, guess what they said? They said I arrived at the pick up 2 minutes too early therefore not eligible. I questi...Read more
oned them why the app showed me the 5 minutes timer and told me to cancel then if I arrived too early. Their response was a hidden eta timer is in the app which determined I was too early. Hahaha what a joker of a company, lets penalise drivers for being prompt and on time. GREAT! Another time a passenger took a trip from inner city to Hoppers Crossing. We had to take a detour due to road construction work just past Westgate Bridge. The road was completely blocked and the female passenger also agreed we should take a detour and get back on the freeway after Millers Road and so I did. After the trip Ola didn't contact me or anything and just took 20% off the fare. I called them 3 times and found out 1. The female passenger did not order the ride. Her friend ordered the ride for her therefore bypassing the OTP (one time password) security check. 2. After the trip was completed her cheapskate friend "re-completed" (according to Ola) the trip and somehow gamed the app to bring the fare down and rated me 1 star for taking the detour. LMFAO. 3. After multiple contact with Ola and got nowhere basically got told the rider can do that even if there was detours and the driver must bare that cost. Ola does not give a rats tail about the driver4 comments
Ola C.Ola Cabs
Hi John, the replies are personalised and not meaningless. People appreciate getting a response. A lot of people have not been sure how to contact the care team. Through providing reviewers with optio... Read more
ns to contact Ola customer care we have achieved a lot of positive outcomes. We have been able to investigate and resolve mistakes, provide refunds of illegitimate fees and reunite people with their belongings.Ola C.Ola Cabs
Hi John, if you could please provide the CRN reference number for the ride where you did not receive cancellation fee (as arrived at destination too early but app prompted you to cancel)? I am having ... Read more
our tech team investigate and try to fix this mechanism but need to provide them with the CRN. Another driver above Amila has lodged a similar issue. Thank you.I am sick and tired. Do you think drivers have not contacted Ola support with CRN 100 times already before coming here to vent their frustration? You think Amila and I are the first two to encounter t... Read more
he issue? Give it rest man. You punish drivers for being on time and you take deductions from drivers without notifying them. On top of that you let your cheapskate riders determine the route that should be taken without taking into account of real world road works and rate drivers 1 star for being honest and considerate. Your broken system does not belong here. I am not gonna waste my time mucking around with you muppets.Similar opinion? Write a review on ieatwords.com.au!
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Ola C.Ola Cabs
Hi Alex, please provide the CRN for the ride which you were not paid for so I can escalate this for investigation? Please note due to Covid-19 there has been a large decrease in the amount of rides be... Read more
ing taken over this period - Which may explain why no trips were coming through however interested to look into any app malfunctions with our Product team. Thanks for your patience.