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Reviewer Photos & Videos
Richard LongSydney, NSW
OTG... Youve done it again!
Antonio and Michael helped us with designs and then delivered custom polos for my glass tinting business way ahead of schedule! The spliced polo is perfect for hot days working in the sun. A grade service and awesome products!!!
1 comment
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AllyPerth, WA
Ticks all the boxes!
The new uniforms for my sons Floorball team were brilliant!! Great quality and make the team look so professional. Antonio was extremely helpful and made the process very simple. Will definitely order again!!
1 comment
Wouter S.On The Go Custom Apparel
Hey Ally,
Thank you for taking the time to review OTG. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
Great quality jerseys, great communication and on time
Ordered custom jerseys for my organisation's basketball team. Antonio (Customer & Sales Support) was great and quick with his communication and allowed us to submit our own design from a graphic designer. Great quality for the price and arrived in good time. Thanks again guys!
1 comment
Wouter S.On The Go Custom Apparel
Hey,
Thank you for taking the time to review OTG. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
Love my tees!
Designing my Christmas tees was really easy... they were delivered in a few weeks, the quality was better than I expected. Can't wait to order something for valentines day :) Best online experience.
1 comment
Wouter S.On The Go Custom Apparel
Hey Azza,
Thank you for taking the time to review OTG. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
Still waiting
I placed an order on the 8th of November after much waiting and many emails I was told it was going to be dispatched last week as I have still not heard anything I have sent 3 more emails and still no reply from anyone and my emails are now being ignored I have been waiting 5 weeks when your website says 2 week turn around. I am not happy at all and i am over being ignored
2 comments
Wouter S.On The Go Custom Apparel
Hello Janene,
We are really sorry to hear this. Could you please share the order number? We will try our best to get some information for you.
Regards,
OTG Team
So I finally get the stocking on Christmas Eve... NOT GOOD ENOUGH!!! I then open it to find I only have 3 out of the 4 that I ordered!!! I want my missing stocking and I also want a full refund this i... Read more
s beyond a joke... way to ruin Christmas I am furious not only did you falsely advertise 2 weeks plus delivery 6 weeks later and I don’t even get a complete order... no one has emailed me to say my order would arrive incomplete and for that matter no one has even acknowledged my 3 previous emails... I want my missing stocking and I want a full refund or I will be taking the matter up with the ombudsmanSimilar opinion? Write a review on ieatwords.com.au!
Best Christmas Gifts ever!!
The Christmas socks & stocking I got were amazing!!! So stoked with the design... My Kris Kingle loved them! The design was really easy - will definitely organise the same gifts next year!
1 comment
Wouter S.On The Go Custom Apparel
Hey Benny,
Thank you for taking the time to review OTG. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
Still waiting!
I ordered personalised tshirts. They arrived super fast however 7 out of 11 had no personalisation on them! After much back and forth I was promised they would be redone. This was November 14 and Im still waiting. My emails are no longer being answered.
5 comments
Not answering emails, contact forms or phone calls. Might be time for the office of Fair Trading to be contacted
Wouter S.On The Go Custom Apparel
Hello,
We are really sorry to hear this. Could you please share the order number? We will try our best to get some information for you.
Regards,
OTG Team
Order number is 3027
Similar opinion? Write a review on ieatwords.com.au!
SandyGreater Melbourne (Inner), VIC
Missing Order
I placed an order on the 25th November and still have not received it. Australia Post advised it had incorrect address which it did not and it has been returned to sender. Despite ringing, emailing and on-line chat I could not get anybody to respond despite being promised each time that I would be contacted that day. I have made at least 30 attempts without any reasonable response. Then received an email on Friday saying there has been a delay with the socks and will be shipped out later this week. I need these items by Friday 20th Decembe...Read more
r as I am leaving to go on holidays. The shirts I ordered were to be worn Christmas Day along with the other 15 family who have received their shirts. There is no point me receiving these items after Christmas!1 comment
Wouter S.On The Go Custom Apparel
Hello Sandy,
We are really sorry to hear this. We are not sure what happened with Australia Post delivery to your address. Would you be willing to share your order number and Aus Post tracking number that you received please?
Regards,
OTG Team
Similar opinion? Write a review on ieatwords.com.au!
Still no order and now they've cancelled part if it and its too late to order more
Ordered 3 pairs of socks (one from each kid) on 8th November. They state 2 week turnaround. After emails with Kmart and no one able to find my order, I finally get through to someone from Otg who advised they'll be shipped out this week. Then I get an email Today (12th december) with the date of order being today and one of the socks has an issue with artwork design and is being cancelled. So now one of my kids is going to miss out on giving socks to their dad while the other 2 will be able to IF i even receive the socks. And now its too la...Read more
te to order more they've been taken off the website. The order was placed over a month ago WHY ONLY NOW ARE YOU SAYING DESIGN ISSUE AND NOT BACK WHEN ORDER PLACED????? Really really annoyed I would not recommend this place to anyone.5 comments
Wouter S.On The Go Custom Apparel
Hello,
We are extremely sorry to hear this. Would you be please willing to provide your order number. We will look into this issue immediately.
Regards,
OTG Team
My order is 2968. Is someone actually going to look into it or will it be like the manager who never called me back just to get me off the phone?
Would like to know what your definition of 'immediately' would be.. as I'm still waiting on a response. And no one is answering the phone.
Similar opinion? Write a review on ieatwords.com.au!
DaneLGreater Melbourne (Inner), VIC
Great service, fast and exactly what we wanted!
We ordered company uniforms + Jerseys for our companies social basketball team. The website technology was easy to use. Quick delivery! We were stoked with the quality, logo clarity and colour!
1 comment
Wouter S.On The Go Custom Apparel
Hey DaneL,
Thank you for taking the time to review OTG. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
Dont waste your money on this company
I have been waiting since the 23rd of October for some personalised socks and got an email today (2 weeks from Xmas) that they are not making them. Absolutely disgusting service.
3 comments
Wouter S.On The Go Custom Apparel
Hello Jess,
We are extremely sorry to hear this. Would you be please willing to provide your order number. We will look into this issue immediately.
Regards,
OTG Team
My order number was 604. Nothing you can do about it now its 1 week until Christmas. I also havent even received my refund. Your customer service is appalling and you should be ashamed of yourselves and your company
Wouter S.On The Go Custom Apparel
Hello Jess,
We understand the frustration and we are truely sorry for this situation. We hate to see our customers unhappy. We had to sent out that email with great regret and sadness. We can assure ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Uniform assistance
Sheila from OTG, was most helpful and patient, she assisted us with all our uniform needs from Start to the final designs. Very grateful for OTG customer support. Thank you.
1 comment
Wouter S.On The Go Custom Apparel
Hey David,
Thank you for taking the time to review OTG. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
NikkiMelbourne
- 4 reviews
Hopeless. Do not use.
I ordered some Christmas themed apparel on the 21st of October to be worn leading up to Christmas Day. I still haven't recieved it on the 11th December. 2 weeks delivery quoted, what a joke!
1 comment
Wouter S.On The Go Custom Apparel
Hi Nikki,
Thank you for getting in touch with us. We are extremely sorry to hear about your experience with OTG. This is definitely not what we aim for, and therefore we are going to work to rectify this for you asap.... Read more
Would you mind sending an e-mail to: [email protected] with your name and order number so that we can look into this for you further and offer you a solution? or if you could send us your order number privately, I can help check with the team. Again, we are very sorry to hear about this and would love the opportunity to rectify this for you. Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
Sports HydrantSydney, NSW
- Verified customer
Great product, great service
I was recommended to OTG 6 months ago. Since that time they have delivered a fast, friendly and efficient service. The quality of the merchandise is excellent and I am particularly impressed with the service. Nothing is too much trouble.
1 comment
Wouter S.On The Go Custom Apparel
Hey Sports Hydrant,
Thank you for taking the time to review OTG. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
Super accomodating
Initially when I placed the order things seemed to be on the back burner awaiting the design proof, but once I got in contact with the company they have been most helpful and responsive. They have assisted with design changes and additional items to the original order. Thanks for your help Sheila I cant wait to see the finished product.
1 comment
Wouter S.On The Go Custom Apparel
Hi Chooky,
Thank you for taking the time to review ONTHEGO. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
KateSouth East Queensland, QLD
- 2 reviews
Poor service, non-resoonsive
I placed an order for a customized Christmas product, I thought my order was with Kmart. My credit card has been charged by OTG, yet the order shows as cancelled online. I contacted OTG a week ago, however they have failed to respond advising order status. Very disappointing as it is now too late to order elsewhere.
1 comment
Wouter S.On The Go Custom Apparel
Hi kate,
Thank you for getting in touch with us. We are extremely sorry to hear about your experience with ONTHEGO. This is definitely not what we aim for, and therefore we are going to work to rectify this for you asap.... Read more
Would you mind sending an e-mail to: [email protected] with your name and order number so that we can look into this for you further and offer you a solution? or if you could send me your order number privately, I can help check with the team. Again, we are very sorry to hear about this and would love the opportunity to rectify this for you. Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
Great service and Prompt responses
Sheila went above and beyond to ensure that all the details and images were right with my request. Responding to my emails within minutes late at night and early mornings she definitely did not disappoint. With an incredible outcome and design I cannot thank Sheila enough for her hard work and commitment to getting the job done, thanks again!
1 comment
Wouter S.On The Go Custom Apparel
Hi Linc,
Thank you for taking the time to review ONTHEGO. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
Taeryong K.Ngunnawal 2913, ACT
- 2 reviews
great customer service
Sheila Reguero Is the best i have ever dealt with in my life. I have made many mistakes on the order but
she fixed all of them with great customer service. I was having a bad day today but she made me smile at the end. Thank you very much for your help. I am 200% coming back to order more from you guys.
1 comment
Wouter S.On The Go Custom Apparel
Hi Taeryong,
Thank you for taking the time to review ONTHEGO. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
Still have not recieved order
Ordered over a month a go. Still have not recieved items. After countless emails and phone calls I was told that I'd be getting a refund immediately, then that I'd recieve my items within the next week. That was 2 weeks ago. Still not recieved. Digusted.
1 comment
Wouter S.On The Go Custom Apparel
Hi Missy,
Thank you for getting in touch with us. We are extremely sorry to hear about your experience with ONTHEGO. This is definitely not what we aim for, and therefore we are going to work to rectify this for you asap.... Read more
Would you mind sending an e-mail to: [email protected] with your name and order number so that we can look into this for you further and offer you a solution? or if you could send me your order number privately, I can help check with the team. Again, we are very sorry to hear about this and would love the opportunity to rectify this for you. Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
AndreaGreater Melbourne (Outer), VIC
Disgusted
18 phone calls, 18 promises to call me back and not one person has! No T-shirts, they have no idea when Ill get them! Worst experience ever! Promised a refund and no refund! Now its
Buyer beware! in the ombudsman hands!
1 comment
Wouter S.On The Go Custom Apparel
Hi Andrea
Thank you for getting in touch with us. We are extremely sorry to hear about your experience with ONTHEGO. This is definitely not what we aim for, and therefore we are going to work to rectify this for you asap.... Read more
Would you mind sending an e-mail to: [email protected] with your name and order number or send it to me in a private message so that we can look into this for you further and offer you a solution? Again, we are very sorry to hear about this and would love the opportunity to rectify this for you. Kind Regards, The ONTHEGO Team.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Ethan Gasked
Hello, OTG Sports
Just a quickie, when you add the text box for names and numbers,
and on the essentials tab it asks for names and numbers, does that infomation
go on to the custom gear where you placed the Name&Number boxes?
Cause I can't find that info, and I'm not sure if I should order if it's not
1 answer
Wouter S.On The Go Custom Apparel
Hi Ethan,
Yes that nformation will go on the same place where you placed your first name and number.
You can add as many logo's, sponsors, names and numbers as you want.
Hopfully this answer helps.
Thanks,
Matthew OTG
justindd31asked
Do you ship to the United States?
1 answer
Wouter S.On The Go Custom Apparel
Hi Justin,
Yes we definitely do ship to the US.
Please let me know if you have any more questions.
-Matthew OTG
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Wouter S.On The Go Custom Apparel
Hey Richard,
Thank you for taking the time to review OTG. We are extremely pleased to hear that you had a smooth experience with us. If you ever need any further custom apparel in the future, please don't hesitate to get in touch.... Read more
Kind Regards, The ONTHEGO Team.