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Reviews

(90)
(18)
(5)
(8)
(31)
  • Product Quality
    4.2 (57)
  • Return Claim MadeYes (5) · No (62)
  • Shipping
    3.9 (33)

Reviewer Photos & Videos

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Richard Long

Richard LongSydney, NSW

OTG... Youve done it again!

published

Antonio and Michael helped us with designs and then delivered custom polos for my glass tinting business way ahead of schedule! The spliced polo is perfect for hot days working in the sun. A grade service and awesome products!!!



Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Ally

AllyPerth, WA

Ticks all the boxes!

published

The new uniforms for my sons Floorball team were brilliant!! Great quality and make the team look so professional. Antonio was extremely helpful and made the process very simple. Will definitely order again!!



Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Great quality jerseys, great communication and on time

published

Ordered custom jerseys for my organisation's basketball team. Antonio (Customer & Sales Support) was great and quick with his communication and allowed us to submit our own design from a graphic designer. Great quality for the price and arrived in good time. Thanks again guys!



Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Love my tees!

published

Designing my Christmas tees was really easy... they were delivered in a few weeks, the quality was better than I expected. Can't wait to order something for valentines day :) Best online experience.

Product Quality
Shipping
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Still waiting

published

I placed an order on the 8th of November after much waiting and many emails I was told it was going to be dispatched last week as I have still not heard anything I have sent 3 more emails and still no reply from anyone and my emails are now being ignored I have been waiting 5 weeks when your website says 2 week turn around. I am not happy at all and i am over being ignored

Product Quality
Shipping
Return Claim MadeNo
2 comments
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hello Janene,
We are really sorry to hear this. Could you please share the order number? We will try our best to get some information for you.
Regards,
OTG Team

Janene
Janene

Best Christmas Gifts ever!!

published

The Christmas socks & stocking I got were amazing!!! So stoked with the design... My Kris Kingle loved them! The design was really easy - will definitely organise the same gifts next year!

Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Still waiting!

published

I ordered personalised tshirts. They arrived super fast however 7 out of 11 had no personalisation on them! After much back and forth I was promised they would be redone. This was November 14 and Im still waiting. My emails are no longer being answered.

Product Quality
Return Claim MadeYes
5 comments
Amc26
Amc26

Not answering emails, contact forms or phone calls. Might be time for the office of Fair Trading to be contacted

On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hello,
We are really sorry to hear this. Could you please share the order number? We will try our best to get some information for you.
Regards,
OTG Team

Amc26
Amc26

Order number is 3027


Sandy

SandyGreater Melbourne (Inner), VIC

Missing Order

published
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hello Sandy,
We are really sorry to hear this. We are not sure what happened with Australia Post delivery to your address. Would you be willing to share your order number and Aus Post tracking number that you received please?
Regards,
OTG Team

Still no order and now they've cancelled part if it and its too late to order more

published
Return Claim MadeNo
5 comments
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hello,
We are extremely sorry to hear this. Would you be please willing to provide your order number. We will look into this issue immediately.
Regards,
OTG Team

MAD
MAD

My order is 2968. Is someone actually going to look into it or will it be like the manager who never called me back just to get me off the phone?

MAD
MAD

Would like to know what your definition of 'immediately' would be.. as I'm still waiting on a response. And no one is answering the phone.

DaneL

DaneLGreater Melbourne (Inner), VIC

Great service, fast and exactly what we wanted!

published

We ordered company uniforms + Jerseys for our companies social basketball team. The website technology was easy to use. Quick delivery! We were stoked with the quality, logo clarity and colour!

Product Quality
Shipping
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Dont waste your money on this company

published

I have been waiting since the 23rd of October for some personalised socks and got an email today (2 weeks from Xmas) that they are not making them. Absolutely disgusting service.

3 comments
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hello Jess,
We are extremely sorry to hear this. Would you be please willing to provide your order number. We will look into this issue immediately.
Regards,
OTG Team

Jess
Jess

My order number was 604. Nothing you can do about it now its 1 week until Christmas. I also havent even received my refund. Your customer service is appalling and you should be ashamed of yourselves and your company

On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Uniform assistance

published

Sheila from OTG, was most helpful and patient, she assisted us with all our uniform needs from Start to the final designs. Very grateful for OTG customer support. Thank you.

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Nikki

NikkiMelbourne

  • 4 reviews

Hopeless. Do not use.

published

I ordered some Christmas themed apparel on the 21st of October to be worn leading up to Christmas Day. I still haven't recieved it on the 11th December. 2 weeks delivery quoted, what a joke!

Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Sports Hydrant

Sports HydrantSydney, NSW

  • Verified customer

Great product, great service

published

I was recommended to OTG 6 months ago. Since that time they have delivered a fast, friendly and efficient service. The quality of the merchandise is excellent and I am particularly impressed with the service. Nothing is too much trouble.

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Super accomodating

published

Initially when I placed the order things seemed to be on the back burner awaiting the design proof, but once I got in contact with the company they have been most helpful and responsive. They have assisted with design changes and additional items to the original order. Thanks for your help Sheila I cant wait to see the finished product.

Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel
Kate

KateSouth East Queensland, QLD

  • 2 reviews

Poor service, non-resoonsive

published

I placed an order for a customized Christmas product, I thought my order was with Kmart. My credit card has been charged by OTG, yet the order shows as cancelled online. I contacted OTG a week ago, however they have failed to respond advising order status. Very disappointing as it is now too late to order elsewhere.

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Great service and Prompt responses

published

Sheila went above and beyond to ensure that all the details and images were right with my request. Responding to my emails within minutes late at night and early mornings she definitely did not disappoint. With an incredible outcome and design I cannot thank Sheila enough for her hard work and commitment to getting the job done, thanks again!

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Taeryong K.

Taeryong K.Ngunnawal 2913, ACT

  • 2 reviews

great customer service

published

Sheila Reguero Is the best i have ever dealt with in my life. I have made many mistakes on the order but
she fixed all of them with great customer service. I was having a bad day today but she made me smile at the end. Thank you very much for your help. I am 200% coming back to order more from you guys.

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Still have not recieved order

published

Ordered over a month a go. Still have not recieved items. After countless emails and phone calls I was told that I'd be getting a refund immediately, then that I'd recieve my items within the next week. That was 2 weeks ago. Still not recieved. Digusted.

Product Quality
Return Claim MadeNo
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Andrea

AndreaGreater Melbourne (Outer), VIC

Disgusted

published

18 phone calls, 18 promises to call me back and not one person has! No T-shirts, they have no idea when Ill get them! Worst experience ever! Promised a refund and no refund! Now its
Buyer beware! in the ombudsman hands!

Product Quality
Return Claim MadeYes
1 comment
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Page 2 of 8

See all ONTHEGO Custom Apparel reviews

Questions & Answers

Ethan G

Ethan Gasked

Hello, OTG Sports
Just a quickie, when you add the text box for names and numbers,
and on the essentials tab it asks for names and numbers, does that infomation
go on to the custom gear where you placed the Name&Number boxes?

Cause I can't find that info, and I'm not sure if I should order if it's not

1 answer
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hi Ethan,

Yes that nformation will go on the same place where you placed your first name and number.
You can add as many logo's, sponsors, names and numbers as you want.

Hopfully this answer helps.

Thanks,

Matthew OTG


justindd31

justindd31asked

Do you ship to the United States?

1 answer
On The Go Custom Apparel
Wouter S.On The Go Custom Apparel

Hi Justin,

Yes we definitely do ship to the US.

Please let me know if you have any more questions.

-Matthew OTG


Get an answer from our members and On The Go Custom Apparel representatives

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