Optically Questions & Answers

After many, many emails and contact through Optically's Facebook page, the glasses turned up on the very date which was my deadline. My husband is quite happy with them, so all's well that ends well. Throughout the whole nerve wracking process the emails from Optically were polite and reassuring. I do thank them for that.

Colette,
These guys are ridgy didge I stuffed up my script received the glasses and complained but after sending the product back they replaced the lenses at minimal cost(it was my fault) I intend to reorder soon.
Regards John

Unfortunately, they don’t keep their word on returns. I’m still waiting for my refund over a month later.

I am located in Tasmania and order a pair of Skechers and I was very please with the order, and it didn't take too long to come either. Not sure where they came from exactly, but pretty sure it was posted from Australia.

Hi I ordered prescription sunglasses from Adelaide and the whole process went smoothly
I suspect the glasses are made overseas but I still received within a week

Yes, it is residential address indeed !!! As When I returned my glasses+lens on the above mentioned Glenwood address via Australian Post, I was informed that they had to safe drop it, as no one was home. Now the question arises, why will you put up a Residential address ??!! After I complained, they have smartly changed their address. Have a look. Dont trust them, they never keep their word. Read my review and you will have a better idea. If its prescribed lens, they will issue only partial refund and their quality is also not very nice.