Optimum Thermocook Pro Questions & Answers (page 2 of 5)

Hello Justyna, thank you for your message. I am sorry of the issue you are reporting with your ThermoCook. Could you please contact our technical support team directly using this link - http://www.froothieinternational.com/warranty.php and they will be able to assist you. I hope this helps :)

Hello Carol,

Thank you for your message. We currently only have one recipe book for the Optimum ThermoCook. You can however find new recipe ideas on our Froothie YouTube channel - https://www.youtube.com/user/FroothieTV. You can also find some videos from Jackie M who creates Malaysian-inspired dishes in our Optimum ThermoCook. We hope this helps :)

Hello Jennifer,

Thank you for your question.

We have a 24 x 7 warranty team available to assist you directly should you have any issues with the product. You can contact them directly via this link - http://www.froothieinternational.com/warranty.php

You can also contact our customer service team also by email using [email protected] if you require further information.

We hope this helps :)

Hello Wendy,

Thank you for your question. There is only one version of the ThermoCook Pro and you can find the details on the link below:

https://www.froothie.com.au/the-optimum-thermocook-multi-function-cooking-appliance

Please contact our customer service team at [email protected] if you have any questions and they will gladly assist :)

Hello Sophia,

Thank you for your message.

The E02 error message means that the temperature sensor is missing. One of the reasons might be that the jar is not placed correctly. Please, try to re-assemble the jug and make sure it is fixed properly and tightly in place. If this will not solve out the issue, you can contact our technical support team directly using this link: http://www.froothieinternational.com/warranty.php

We hope this helps but feel free to contact our customer support team directly via [email protected] :)

Hello Judiminx,

You can blend any ingredients using the ThermoCook. However, once you have mixed your greens, you will need to use a sieve to remove the pulp. If you like juices, please check our range of cold press juicers on this link https://www.froothie.com.au/store/optimum-juicer.

If you have any questions, please contact our customer service team on [email protected]. We hope this helps :)

Hello,

Optimum© is an Australian-owned company, based in Melbourne and sold globally.

The Optimum appliances are manufactured in Taiwan and China and assembled at an ISO9000 and ISO9001 certified factories.

Optimum® is using the very best manufacturers available for the production of the high-quality blenders, slow juicers and food processors, along with their world-class exclusive factory in Taiwan. They subject suppliers to the highest quality approval audits before launching a product.

We hope this helps but please feel free to contact our customer support team via [email protected] if you have any questions :)

Hello Chris,

You can find all the specifications of the Optimum ThermoCook on the following link:

https://www.froothie.com.au/the-optimum-thermocook-multi-function-cooking-appliance

You can contact our customer service team at [email protected] if you have any questions. We hope this helps :)

Hello Cara, thank you for your question.

When compared to other reputable brands such as Thermomix, the Optimum ThermoCook is an affordable appliance, offering exceptional quality and performance ensuring you get your money’s worth.

Major differences are:
· The ThermoCook can slow-cook for up to 12 hours, whereas slow cooking is not a feature the Thermomix has.
· The steamers provided with the Optimum ThermoCook are stainless steel compared to plastic for the Thermomix.
· The Thermomix has inbuilt scales in the machine, whereas the ThermoCook comes with a set of glass scales that are separate to the machine.

A full comparison between the ThermoCook and Thermomix can be found at:

http://www.froothie.com.au/thermomix-vs-optimum-thermocook

We hope this helps but let us know if you have any questions. You can contact us directly at [email protected]. :)

Hi Ilona, better late than never :-)

First off, please accept my apologies for the delayed response. It seems this question was missed somehow.

Currently, the Thermocook is on sale for more than 50% off if you're still looking for a trusty all-in-1 kitchen appliance. More details here: https://www.froothie.com.au/the-thermocook-pro-multi-function-cooking-appliance

If there's anything else I can help you with, do not hesitate to reach out to me.

Cheers to your health!

Francois N.

Hello Els, we can confirm that you can make ice cream with the ThermoCook. Please contact us at [email protected] and we can send you a copy of the recipe book.
We hope this helps :)

Hello Margie,

Thank you for your question. If you use other recipes, you will need to adjust the speed, quantities, temperature and functions as they may vary from our ThermoCook. We suggest that you follow the ThermoCook recipes to get used to the speed, function and temperature settings before using other recipes.

To record your own DIY programme, please follow the steps below:

Press the DIY button and the icon will flash on the LCD screen.
Press the button again to select between the three options:
When the icon flashes, press and hold the DIY button for 5 seconds until the screen shows STEP:01
Set your desired speed, temperature, heat power and time. You then need to press the DIY button again.
You will see STEP:02 flash on the screen.
Adjust the settings for this step, repeat the previous step until the end of the programme, up to maximum STEP:20.
When you are finished, hold the DIY button again for 5 seconds to save.
To operate your desired DIY programme: Press the DIY button, select your desired DIY function and press START to begin the recorded programme.
If you press the Stop/Cancel button while you are recording, the machine will stop recording and abandon the programme.
To revise any DIY programme settings: If you need to revise previous settings while you are recording the programme, press the DIY button. This will cycle through the available programme steps from STEP:01 until STEP:20, then return back to STEP:01.
When a DIY programme is operating, your Optimum ThermoCook will stop for 10 seconds at the end of each step and beep. This allows you to pause the machine and add any ingredients you need for the next step. If you leave it idle during these 10 seconds, your ThermoCook will continue with the next step in the programme.
While the DIY programme is operating, you can adjust all settings without changing the recorded programme.

I hope you will find the above useful but please feel free to contact us at [email protected] if you have any questions :)

Hello Sara, thank you for your message. You can find the detailed information about the pre-set programmes on the recipe book from page 6.

To record your own DIY programme, please follow the steps below:

Press the DIY button and the icon will flash on the LCD screen.
Press the button again to select between the three options:
When the icon flashes, press and hold the DIY button for 5 seconds until the screen shows STEP:01
Set your desired speed, temperature, heat power and time. You then need to press the DIY button again.
You will see STEP:02 flash on the screen.
Adjust the settings for this step, repeat the previous step until the end of the programme, up to maximum STEP:20.
When you are finished, hold the DIY button again for 5 seconds to save.
To operate your desired DIY programme: Press the DIY button, select your desired DIY function and press START to begin the recorded programme.
If you press the Stop/Cancel button while you are recording, the machine will stop recording and abandon the programme.
To revise any DIY programme settings: If you need to revise previous settings while you are recording the programme, press the DIY button. This will cycle through the available programme steps from STEP:01 until STEP:20, then return back to STEP:01.
When a DIY programme is operating, your Optimum ThermoCook will stop for 10 seconds at the end of each step and beep. This allows you to pause the machine and add any ingredients you need for the next step. If you leave it idle during these 10 seconds, your ThermoCook will continue with the next step in the programme.
While the DIY programme is operating, you can adjust all settings without changing the recorded programme.

I hope you will find the above useful but please feel free to contact us at [email protected] if you have any questions :)

Hello Sara, thank you for your message. We are sorry to hear that you are having an issue with the jug. Can you please open a support ticket using the link below and our technical team will be able to assist you without delay:

http://www.froothieinternational.com/warranty.php

We hope this helps :)

Hello Linda,

Thank you for your message. I am sorry to hear that the troubleshooting does not work. Can you please open a support ticket using the link below and our technical team will assist you directly :)

http://www.froothieinternational.com/warranty.php

I hope this helps.

Hello Kate,
Thank you for your message. Unfortunately the jug is not dishwasher proof. May we recommend that you contact our technical team via the support ticket system so that they can advise if the jug can still be used.

http://www.froothieinternational.com/warranty.php

We hope this helps :)

Thank you for your message. You can make nut butters with the ThermoCook. There is a recipe for peanut butter in our recipe book. Please contact us directly at [email protected] to request a copy.

We hope this helps :)