Optimum Thermocook Pro Questions & Answers (page 4 of 7)
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Does Thermocook still only have the one cookbook? I was told quite a while ago that there was another recipe book coming out.
Hello Carol,
Thank you for your message. We currently only have one recipe book for the Optimum ThermoCook. You can however find new recipe ideas on our Froothie YouTube channel - https://www.youtube.com/user/FroothieTV. You can also find some videos from Jackie M who creates Malaysian-inspired dishes in our Optimum ThermoCook. We hope this helps :)
What is the back up like if it needs repair?
Hello Jennifer,
Thank you for your question.
We have a 24 x 7 warranty team available to assist you directly should you have any issues with the product. You can contact them directly via this link - http://www.froothieinternational.com/warranty.php
You can also contact our customer service team also by email using [email protected] if you require further information.
We hope this helps :)
What is the difference between a thermocook and a thermo Pro is it only that it has the mixing bowl if so can the mixing bowl be purchased on its own and added to a thermo cook.
Hello Wendy,
Thank you for your question. There is only one version of the ThermoCook Pro and you can find the details on the link below:
https://www.froothie.com.au/the-optimum-thermocook-multi-function-cooking-appliance
Please contact our customer service team at [email protected] if you have any questions and they will gladly assist :)
Why my THERMOCOOK always has E02 on the screen and it stops working. I have checked everywhere is dry and make sure it's closed and place in the right position. I just don't know why, how can I fix this problem? Thanks
Hello Sophia,
Thank you for your message.
The E02 error message means that the temperature sensor is missing. One of the reasons might be that the jar is not placed correctly. Please, try to re-assemble the jug and make sure it is fixed properly and tightly in place. If this will not solve out the issue, you can contact our technical support team directly using this link: http://www.froothieinternational.com/warranty.php
We hope this helps but feel free to contact our customer support team directly via [email protected] :)
Can I make juice with it. I know you can make smoothies but my husband and I like to start the date day with a green juice
Hi Judiminx. I can't answer your question as I use my Optimum Blender for smoothies. However I do make soup in my Thermocooker from raw vegetables through to finished product so logic would say you could do it.
Hello Judiminx,
You can blend any ingredients using the ThermoCook. However, once you have mixed your greens, you will need to use a sieve to remove the pulp. If you like juices, please check our range of cold press juicers on this link https://www.froothie.com.au/store/optimum-juicer.
If you have any questions, please contact our customer service team on [email protected]. We hope this helps :)
Where is it made?
From the plate on the bottom of my ThermoCook
Made for Optimun Vic Australia .. Made in PRC.
Hello,
Optimum© is an Australian-owned company, based in Melbourne and sold globally.
The Optimum appliances are manufactured in Taiwan and China and assembled at an ISO9000 and ISO9001 certified factories.
Optimum® is using the very best manufacturers available for the production of the high-quality blenders, slow juicers and food processors, along with their world-class exclusive factory in Taiwan. They subject suppliers to the highest quality approval audits before launching a product.
We hope this helps but please feel free to contact our customer support team via [email protected] if you have any questions :)
What are the dimensions of Thermocook Pro? Height x Width x Depth. It looks so much larger than say the Thermomix or Bellini
Hi Chris. The height is 300mm. Width 360mm and Depth 170mm. The lid is secured to the bowl. Yes it is larger. I use mine every day and have no complaints.. Kathy
Hello Chris,
You can find all the specifications of the Optimum ThermoCook on the following link:
https://www.froothie.com.au/the-optimum-thermocook-multi-function-cooking-appliance
You can contact our customer service team at [email protected] if you have any questions. We hope this helps :)
Is the new thermocook out yet with reverse function and immersible bowl etc. It was scheduled nearly 12 months ago. What is happening with the progress?
According to the sales team it won't be launched until 2018
Oh my. So much delay with this. Thanks.
FROOTHIE CUSTOMER SERVICE: Can you please answer this question? I’d like to know this as well as it is now already March 2018.
Hi Chelleiid, Chicky, Sundrop2204, better late than never :-)
First off please accept my apologies for the delayed response. It seems this question was missed due to a technical issue with our inbox. Nevertheless, I would be happy to provide the latest update regarding the new ThermoCook model. Our engineering team has been working tirelessly to come up with the best design to ensure all your needs are met and they will have a final version by the end of April, current year. If the product passes all the Quality Assurance tests we will be moving ahead with production and as soon as that is done, the product will be available on our website.
I completely understand that the wait has been a long one but we don't want to rush production only to bring "just another cooking appliance" on the market. Our products need to maintain a high-quality standard and the development process is usually laborious and requires multiple trial & error processes before getting it right.
In regards to Chelleid's initial question, the new Thermocook Bowl will not be immersible but our team is working towards making it dishwasher safe. We will know for sure as soon as the final version is complete.
I hope this helped and if you have any other questions do not hesitate to ask :-)
Cheers to your health,
Francois N.
Oh my! This is one VERY SLOW development and yes there are always technical issues when something gets missed or doesn't work or isn't received or whatever! hehehe
Bowl still not submersible? Really? That sounds crazy to me.
I need to consider options here obviously. Thanks for your eventual reply.
Cheers to your health too ;)
Chelleid
What is the best feature compared to Thermomix?
Hello Cara, thank you for your question.
When compared to other reputable brands such as Thermomix, the Optimum ThermoCook is an affordable appliance, offering exceptional quality and performance ensuring you get your money’s worth.
Major differences are:
· The ThermoCook can slow-cook for up to 12 hours, whereas slow cooking is not a feature the Thermomix has.
· The steamers provided with the Optimum ThermoCook are stainless steel compared to plastic for the Thermomix.
· The Thermomix has inbuilt scales in the machine, whereas the ThermoCook comes with a set of glass scales that are separate to the machine.
A full comparison between the ThermoCook and Thermomix can be found at:
http://www.froothie.com.au/thermomix-vs-optimum-thermocook
We hope this helps but let us know if you have any questions. You can contact us directly at [email protected]. :)
A few months ago I saw the Thermocook Pro was 50% off. When do you this this offer will be available again?
Hi, Ibuys has the Thermo pro for $399. Identical appliance.
Hi Ilona, better late than never :-)
First off, please accept my apologies for the delayed response. It seems this question was missed somehow.
Currently, the Thermocook is on sale for more than 50% off if you're still looking for a trusty all-in-1 kitchen appliance. More details here: https://www.froothie.com.au/the-thermocook-pro-multi-function-cooking-appliance
If there's anything else I can help you with, do not hesitate to reach out to me.
Cheers to your health!
Francois N.
Can you make ice cream?
Hello Els, we can confirm that you can make ice cream with the ThermoCook. Please contact us at [email protected] and we can send you a copy of the recipe book.
We hope this helps :)
I need some instructions re: converting recipes from say Thermo mix to Thermo Cook as not too clever at this, as the book doesn't have an abundance of recipes as the Thermo mix
Also instructions on the DIY function please. TIA
Hello Margie,
Thank you for your question. If you use other recipes, you will need to adjust the speed, quantities, temperature and functions as they may vary from our ThermoCook. We suggest that you follow the ThermoCook recipes to get used to the speed, function and temperature settings before using other recipes.
To record your own DIY programme, please follow the steps below:
Press the DIY button and the icon will flash on the LCD screen.
Press the button again to select between the three options:
When the icon flashes, press and hold the DIY button for 5 seconds until the screen shows STEP:01
Set your desired speed, temperature, heat power and time. You then need to press the DIY button again.
You will see STEP:02 flash on the screen.
Adjust the settings for this step, repeat the previous step until the end of the programme, up to maximum STEP:20.
When you are finished, hold the DIY button again for 5 seconds to save.
To operate your desired DIY programme: Press the DIY button, select your desired DIY function and press START to begin the recorded programme.
If you press the Stop/Cancel button while you are recording, the machine will stop recording and abandon the programme.
To revise any DIY programme settings: If you need to revise previous settings while you are recording the programme, press the DIY button. This will cycle through the available programme steps from STEP:01 until STEP:20, then return back to STEP:01.
When a DIY programme is operating, your Optimum ThermoCook will stop for 10 seconds at the end of each step and beep. This allows you to pause the machine and add any ingredients you need for the next step. If you leave it idle during these 10 seconds, your ThermoCook will continue with the next step in the programme.
While the DIY programme is operating, you can adjust all settings without changing the recorded programme.
I hope you will find the above useful but please feel free to contact us at [email protected] if you have any questions :)
So the Thermocook has 20 preset functions (e.g. Quick Soup, stew, etc). When you select these, the screen only tells you how long the function goes for. It does not tell you the speed of the blade or the temperature. Does anyone know where to find these? I emailed Froothie about it and they sent me a link to the website that did not contain the information that I'm after. I hesitate to use a function when the pot is full of ingredients, if I'm not sure what is going to happen (will it puree my soup, simply boil it stiring slowly for 30 min, etc). Also, how do you set a DIY function?
Hello Sara, thank you for your message. You can find the detailed information about the pre-set programmes on the recipe book from page 6.
To record your own DIY programme, please follow the steps below:
Press the DIY button and the icon will flash on the LCD screen.
Press the button again to select between the three options:
When the icon flashes, press and hold the DIY button for 5 seconds until the screen shows STEP:01
Set your desired speed, temperature, heat power and time. You then need to press the DIY button again.
You will see STEP:02 flash on the screen.
Adjust the settings for this step, repeat the previous step until the end of the programme, up to maximum STEP:20.
When you are finished, hold the DIY button again for 5 seconds to save.
To operate your desired DIY programme: Press the DIY button, select your desired DIY function and press START to begin the recorded programme.
If you press the Stop/Cancel button while you are recording, the machine will stop recording and abandon the programme.
To revise any DIY programme settings: If you need to revise previous settings while you are recording the programme, press the DIY button. This will cycle through the available programme steps from STEP:01 until STEP:20, then return back to STEP:01.
When a DIY programme is operating, your Optimum ThermoCook will stop for 10 seconds at the end of each step and beep. This allows you to pause the machine and add any ingredients you need for the next step. If you leave it idle during these 10 seconds, your ThermoCook will continue with the next step in the programme.
While the DIY programme is operating, you can adjust all settings without changing the recorded programme.
I hope you will find the above useful but please feel free to contact us at [email protected] if you have any questions :)
I only bought the Thermocook a month ago. The heating element of the mixing/blending bowl doesn't work anymore, it still chops, stirs etc, but it's just not heating up at all. No damage to the bowl or the machine.
Help please. Thank you.
If only a month old still under warranty so please contact Froothie. Kathy
Hello Sara, thank you for your message. We are sorry to hear that you are having an issue with the jug. Can you please open a support ticket using the link below and our technical team will be able to assist you without delay:
http://www.froothieinternational.com/warranty.php
We hope this helps :)
I was given a brand new one today, still in sealed box and mine won't heat up at all.
I am having an issue with tying to make soup, neither the thick soup or quick soup buttons will work for me. When trying to make pumpkin soup yesterday, pressing the thick soup button allows 30 seconds of chopping and then th machine stops - E07. Error code 7 asks you to manually turn the lower clutch, this unfortunately does not fix the problem. I have tried it numerous times with the same result. Suggestions or help would be greatly appreciated! Thanks, Linda.
Hello Linda,
Thank you for your message. I am sorry to hear that the troubleshooting does not work. Can you please open a support ticket using the link below and our technical team will assist you directly :)
http://www.froothieinternational.com/warranty.php
I hope this helps.
Did you ever get a response from froothie? I had the same problem and am curious.
I just tried to steam rice in my new Thermocook, just to test out how it works. Water went EVERYWHERE. I put just enough water in to cover the rice (as stated in the recipe book), and then put on the lid + measuring cup (also as stated in the recipe book). The lid was secured properly, pressed down and turned until it locked. However, once it started steaming, water spilled all over my counter from gaps in between the lid and the bowl - even though the lid was properly secured and locked, gaps still appeared and caused the water to spill over. Is my lid or bowl defective?
I have never had any problem with steaming anything, rice, eggs, veges, etc. I suggest you let the help desk answer your problem as I cant help this time - good luck.
Unfortunately I cannot answer this question as I have cooked my rice satisfactorily. Maybe you have too much water even though the recipe says to cover the rice. Check all details of recipe and if not successful check with Help desk.
Where can I contact the help desk? What site? Thanks.
Even after the rice was almost done steaming and the water was nearly all gone, it continued to spill out.
Hello Brie,
Thank you for your message. I am sorry to hear of the issue you experienced with your ThermoCook. This is most unusual. Could you please contact our support team at [email protected] and they will assist you directly :)
you have to make sure when you are puttiny the lid on hold down the 12 & 6 oclock position when locking
My mum put my Thermocook jug through the dishwasher, is there any chance it will still work??
I would think you should check with Help desk
Hello Kate,
Thank you for your message. Unfortunately the jug is not dishwasher proof. May we recommend that you contact our technical team via the support ticket system so that they can advise if the jug can still be used.
http://www.froothieinternational.com/warranty.php
We hope this helps :)
Does the Thermocook make nut butter? I cannot find any information, recipes or videos about this for your machine.
Thank you for your message. You can make nut butters with the ThermoCook. There is a recipe for peanut butter in our recipe book. Please contact us directly at [email protected] to request a copy.
We hope this helps :)
Yes it does, my d-i-l makes hers in the Thermo mix so I will have to find out the proportions as they will be similar. Watch this space. :)
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