Optimum Thermocook Pro Questions & Answers

Hey Hendrik, Denise has explained very well on how to replace the tools :) For more info you can also have a look in the manual that you can locate here: http://optimumappliances.com/product-manuals

regards
Andrea

Hello Donna, you can download manuals and recipe books from here: http://optimumappliances.com/product-manuals

Recipe books are located at the bottom of the page :)

Just select your language/country on the top right :) So for Australia select EN AU/EU for example.

Let me know if there's anything else I can help with!

regards,
Andrea

Hello Sigal, Error 11 means that the content in the jug is too hot which means the pulse function cannot be used. Please let the food cool down and then use the pulse function again :) You can find more info about this in the product manual on page 18 :)

Hi Pauline, the 2l stainless steel jar can be used for blending and cooking, however, some recipes require two jars so you can purchase an extra one via our online shop. Here is the ThermoCook Manual if you are interested: http://optimumappliances.com/assets/manual_pdf/EN/ATH_ThermoCook_Manual_Latest_01.pdf

Hello @Sean, the Thermocook Pro M comes with a dishwasher safe jug. More info: https://www.froothie.com.au/thermocookprom

Hello Alf, the ThermoCook does not have a Sous Vide function

Sure thing Elly :)

Here it is right here:
https://www.froothie.com.au/the-thermocook-pro-multi-function-cooking-appliance

Hey Allison, your product seems faulty however we do not distribute that brand, we sell the ThermoCook, a different (and better ;-) ) brand. However I am still keen to help, simply email me to [email protected] and I will see how I can help you get the matter resolved :-)

Hey Peter, sorry for the delayed response. Seems this question was missed. Is everything in order? Did you manage to get it working? :-)

If not, please let me know and we will sort it out together.

Cheers to your health!

Francois N.

Hello Jamie, better late than never :)
You can chop/mill/mix your ingredients with the ThermoCook + it has many more features. But you cannot create thin slices. To be able to achieve this I recommend the electric mandoline slicer, more info here: https://www.froothie.com.au/electric-slicer

Hope that helps!

Hi Chriss and please accept my apologies for the delayed response. It seems this question was missed till now.

The Upper Steamer with the Lid helps you steam more ingredients at once hence, saving you time and enabling the possibility to mix the aroma of veggies and other ingredients such as meats. It is ultimately up to you if you want to prepare such dishes. For example, you can find a short recipe video on Steamed Veggies with Trout File made in the Thermocook which shows the importance of being able to steam both ingredients (side and main) at the same time.

https://www.youtube.com/watch?v=gYFuWt6-T1w

How come you do not have it? :-)

Cheers to your health!

Francois N.

Hello Elsje, thank you for your message. We are sorry to hear of the issue you have reported. Please contact our technical team using this link http://www.froothieinternational.com/warranty.php and they will be able to personally assist you. You can also contact our customer service team at [email protected]. We hope this helps :)

Hello, thank you for your message. We are sorry to hear of the issue you have reported. Please contact our technical team directly using this link http://www.froothieinternational.com/warranty.php and they will be able to personally assist you. You can of course also contact us at [email protected]. We hope this helps :)

Hello Juliejuice1, thank you for your message. You can of course just use one single jug for any recipes you wish to make and you do not have to automatically buy a second jug. There is only one type of jug for the ThermoCook and you simply need to change the attachment for it to perform various functions. We hope this helps but if you need further information, please contact us as [email protected]. We hope this helps :)

Hi ShezaMac, better late than never :-) Firstly, please accept my apologies for the delayed response. It seems this question was missed due to a technical issue with our inbox.

The Thermocook Cooking Basket is designed to hold only long grain rice as indeed smaller grain rice might fall through the wholes. Our engineers mentioned you could still cook smaller grain rice, you just have to be careful when placing it in the basket or try to apply a bit of water to the rice so the grains stick to one another :-)

Hope this helped & cheers to your health!

Francois N.

Hello Sarah, thank you for your message. Please contact our technical team directly using this link http://www.froothieinternational.com/warranty.php and they will be able to assist you personally to get the issue resolved. You can also contact us directly at [email protected]. We hope this helps :)

Hello Andrea, thank you for your message. All our Optimum products come with a comprehensive warranty. Should you have any issues, simply open a support ticket using this link http://www.froothieinternational.com/warranty.php and our technical team will contact you directly to have the problem solved as quickly as possible. We hope this helps but feel free to contact us at [email protected] if you have any questions :)

Hello, thank you for your message. You will find the price of the Optimum ThermoCook on this link https://www.froothie.com.au/the-optimum-thermocook-multi-function-cooking-appliance together with a comparison with the Tefal appliance. Please contact us directly at [email protected] if you have any questions. We hope this helps :)

Hello Justyna, thank you for your message. I am sorry of the issue you are reporting with your ThermoCook. Could you please contact our technical support team directly using this link - http://www.froothieinternational.com/warranty.php and they will be able to assist you. I hope this helps :)