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S A KGreater Melbourne (Metropolitan), VIC
- 9 reviews
Decent Rates and Good Communication
***UPDATED***
Since my first review in January, they have made changes to the online platform. No longer getting error messages and it’s quite fast to move through now. For that, I’ve added a star from 3-4. Does the basics - BPAY, Transfer funds, check funds etc...still unsure of how to document historical transactions though.
In terms of our actual loans, our rates are great. Changes are well communicated although it would be nice to go paperless as we sometimes get 4 letters sent to the same address.
*****
Trying to login to online bankin...Read more
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Aaron CookGilston
Poor customer service
Interest rates are pretty good, basically where it stops. Rang 5 days ago with an issue & am still waiting for the phone call back as my issues couldn’t be answered. Pretty disappointing and will be moving to someone else.
2 comments
Don't worry about it now I've left a bad review !! I contacted my broker who dealt with the mortgage manager & one of your reps. Save the phone call, cause I won't be answering now
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Outstanding service......by Arthur & Poly on 6 April 2020
My husband and I have been with Origin mms for
nearly 2years now, and have recently gone back to buy an
investment property.
It was great to deal with Loan Specialist Stefan Donevski for a second time.
His professionalism and his response to any query and guidance was amazing.
We highly recommend dealing with this loan specialist.
1 comment
Homestar F.Origin MMS
Hi Poly,
Thank you for taking the time to review us and also come back to us for your investment property. We are so pleased to hear about your experience with Stefan.... Read more
To thank you for your review, please private message us with your full name, postal address, and email address so we may send your $30 gift card. Kind regards, Origin MMSSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
hardship assistance
The response time was quick and efficient. It was very simple to follow both filling out the form and information provided personally over the phone. Top Service provided. Been 16 years with Origin, Thank You.
1 comment
Homestar F.Origin MMS
Hi Hayden,
Thank you for taking the time to let us know about your experience with us. We are so pleased we have been able to assist you in these unprecedented times.... Read more
Please private message us with your full name, postal address and email so we may send your $30 gift card to thank you for your review. Kind regards, Origin MMSSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Hardship Help
Customer service was very helpful & I would personally recommend Origin MMS & will continue to use them myself in future times. They helped direct me to help including deferred repayments for 3 months.
1 comment
Homestar F.Origin MMS
Hi Shaun,
Thank you for taking the time to let us know about your experience with us. Please private message us with your full name, postal address and email so we can send your $30 gift card to thank you.... Read more
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Mila B.South East Queensland, QLD
Excellent, as always
I am with Originmms for more than a year now,and always was extremely happy with service they provide. Have never heard of or been charged with any extra costs by the lender. Cannot be more happier with Originmms and highly recommend.
1 comment
Homestar F.Origin MMS
Hi Mila B.,
Thank you for reviewing us a second time with another 5 star review! We love hearing from our happy borrowers.... Read more
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David BGreater Melbourne (Metropolitan), VIC
Outstanding Service offered
I was looking at refinancing my home loan arrangements, I found the process with this company very easy to use and understand, It also represented best value conditions and rate of all the other compies I checked.
The Loan specialist I had dealing with was Stefan Donevski his responsiveness and professionalism was outstanding, he listened to what I was after and he responded accordingly without being pushy or intrusive. I can highly recommend dealing with this Loan Specialist
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DanmSouth East Queensland, QLD
- 6 reviews
Good interest rates for new borrowers
Loan brokered through Reduceloans but problems with Originmms :-
- They are probably the only company that takes 2 months to pass on every RBA rate cut to current customers but advertise the rates to new customers from a few days later.
- Response to requests and queries can take weeks.
- They will not allow you to easily move to other products that they offer new customers with lower interest rates for the same type of loan as your current loan.
- They have very high discharge costs so you cannot leave them easily.
- After an interest only pe...Read more
1 comment
Homestar F.Origin MMS
Hi Danm,
We are sorry to hear that your experience has been less than positive. ... Read more
Could you please private message us with your full name and best contact details? We would like to investigate further, as well as have on of our managers get in contact with you. Kind regards, Origin MMSSimilar opinion? Write a review on ieatwords.com.au!
Low interest rates,
We used Homestar for our first home. Interest rates were great & process fairly quick. Settlement delayed slightly as their solicitors didn’t check the adequacy of our submission of finalised documents.
2 comments
Homestar F.Origin MMS
Hi M & H,
Congratulations on the settlement of your first home!... Read more
Could you please private message us with your full name and postal address, so we may send your $30 gift card for your review, and also to investigate what happened with our solicitors? Kind regards, Origin MMSThanks. I have just sent the message now.
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Troy
- 2 reviews
Homestar = good, their solicitors = bad!!!
I had no trouble setting up the unconditional approval for my home loan with Homestar. The consultant was friendly and prompt and their interest rates are really low which is the most important thing. The problems started when it was time to go through their solicitors, Galilee, to process the loan documents. I went to the trouble of hand delivering the signed documents to their office in the city as I didn't want them to be lost in the mail. The receptionist told me they would be processed in 2 working days and they would contact me in this ti...Read more
me if there were any issues. 3 weeks later I had an email from my conveyancer that Galilee was still waiting on the documents! When my conveyancer told them I'd already delivered them they didn't respond and then rescheduled the settlement date for an extra week! And then on the new settlement date they STILL hadn't done what they were supposed to do and still weren't responding to any of our emails so my conveyancer had to make a formal complaint to their head office and it was only then at the 11th hour that they finally signed their documents. It was one of the most rude and unprofessional experiences I've had and my conveyancer told me this is not the first time they have had problems with Galilee. So I would make sure you discuss this with Homestar and make sure you don't encounter the same issues I had before signing up!!!1 comment
Homestar F.Origin MMS
Hi Troy,
Thank you for taking the time to let us know about your experience with us.... Read more
We regret that your experience with Galilee was less than positive. Please private message us with your full name and postal address, so we may investigate further, and also send your $30 gift card to thank you for your review. Kind regards, Origin MMSSimilar opinion? Write a review on ieatwords.com.au!
First home
I went through Homestar for the purchase of my first home. The process was generally straight forward and settlement occurred on time so overall I am quite happy. My only complaint would be it can be difficult to get in contact with them which did cause some stress particularly right before settlement however I was somewhat expecting this based on other reviews. Otherwise, I can definitely recommend them if you're after a great interest rate.
1 comment
Homestar F.Origin MMS
Hi Rebecca W.,
Congratulations on the purchase of your first home! ... Read more
We are pleased to hear that your settlement occurred on time, but we would like to investigate further on why you were not able to contact us easily. Could you please private message us with your full name and postal address, so we may investigate and also send your $30 gift card for your review? Kind regards, Origin MMSSimilar opinion? Write a review on ieatwords.com.au!
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VerMetropolitan Adelaide, SA
- 8 reviews
- Verified customer
Best rates but you need patience
Homestar has the best rates out there and great loan product options. They are very organised in terms of forms and property valuers are quick to visit.
However, they need some better customer service. Dealing with the other person on the other end of the this online lender has been a nightmare. I have dealt with a number of lenders (having moved my loans regularly, usually every 2-3 years) - but Homestar is the worst I have dealt with regarding customer service. For example, their so called loan specialist assigned to me only give one wor...Read more
d or one sentence email replies. It takes about 3 to 4 emails before I really get the answer to my question. He also got my fees wrong - its good I checked and questioned it. Its good I am used to dealing with lenders already and so I know what I need to prepare and sort out but for first time or people who are not used to moving their loan, they will really give up on these guys. I still rated them 4 stars out of five because they are the best ones out there for their loan projects its just a let down with regards to customer service. Hopefully they read this review and provide those necessary training for their staff members particularly those supposedly called 'loan specialists' because I genuinely think they can be very good lender if they step up their customer service.2 comments
Homestar F.Origin MMS
Hi Ver,
Thank you for taking the time to write an honest and extensive review of your experience with us. We are not pleased to hear that your experience with your loan specialist has been negative, and would like to investigate on our end. ... Read more
Could you please private message us with your full name? Kind regards, Origin MMSI have raised this internally with your team so they are aware of my concerns. I am happy to provide you further details if you wish. How do I private message you here?
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Getting pre-approval took 15 business days. Settlement was without hassle
Getting pre-approval took 15 business days. Quit stressing time for me because I wasn't sure how the assessment and settlement would be. However, other procedure was without hassle. Settlement was quit good.
2 comments
Homestar F.Origin MMS
Hi S.SA,
Thank you for taking the time to honestly let us know about your experience.... Read more
Could you please private message us with your full name and postal address, so we may investigate further, and also send your $30 gift card? Kind regards, Origin MMSHomestar F.Origin MMS
Hi S.SA,
If you hover your mouse over the Homestar Finance logo in our comment to you, it will give you the option to message us. This is a private message.... Read more
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DilipGreater Melbourne (Outer), VIC
Better Rate
Mortgage Refinanced.
Time it took 3 months process for the loan to come across but overall happy with rates but NOT happy with the service during this process.
I have to follow it up all the time via email and even when RBA released new rate cuts during this process HOME STAR does not want to give the new rate and I have to follow it up with them for new rates.
I might see some saving after 2 years I guess, there is discharge fees and home star fee all up $2,000.
Glad its all over
1 comment
Homestar F.Origin MMS
Hi Dilip,
We are sorry to hear about your experience. Could you please private message us with your full name and address so we may investigate on our end?... Read more
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Mark
- 5 reviews
Great rates
Rates are much better than the major banks.
They are passing on one hundred percent of the rate cuts instead of increasing their profits at any given opportunity. Reccomend highly.
1 comment
Homestar F.Origin MMS
Hi Mark,
Thank you for taking the time to review Origin MMS. ... Read more
Please private message us with your full name and postal address, so we can thank you with your $30 gift card. Kind regards, Origin MMSSimilar opinion? Write a review on ieatwords.com.au!
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Happy with experience so far
I applied and was approved for my home loan with Homestar a few months ago.
I found that the variable rate offered was very competitive based on comparison with other lenders at the time and the inclusion of a linked offset account with the loan account was also a bonus.
The overall loan approval process was fairly quick and straightforward and the staff were easy to deal with and efficient in processing the application.
Would recommend based on experience so far.
1 comment
Homestar F.Origin MMS
Hi Ash,
Thank you for taking the time to let us know your experience with us. Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review.... Read more
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J M.
- 2 reviews
Stay away
My loan application through Mortgage Ezy/Origin MMS has taken seven moths so far (it started in April) and I have only been given conditional pre approval with just days left to contract settlement.
Origin MMS just will not answer emails or calls from MEZY for weeks at a time, despite the situation being escalated by MEZY managers to urgent. Given the time frame involved, the situation is just beyond a joke.
I am looking at having to try to find emergency last minute funding, as Origin are allegedly overloaded with new mortgages and do not ...Read more
have enough staff to process applications. My stress levels are through the roof and I can hardly sleep. Contract default is becoming a real possibility for me. I have a $3.9M loan book with Origin covering seven properties. I have plenty of equity and a good salary. I will be pulling the entire loan book for the stress and worry they have caused me. I suspect they couldn't care less. An appalling way to run a business. I don't know how you have any customers left. Thanks very much. If your broker suggests financing with Origin I would suggest stay well away as their processing time of your application will be weeks or even months.Similar opinion? Write a review on ieatwords.com.au!
Great experience with a non bank lender
I refinanced with Origin MMS and topped up my loan and have been very happy with the change and the service so far! The process through my broker was smooth, easy and fast! The competitive rate with the offset account facility was attractive for my lend! I would highly recommend Origin MMS over the big banks! Now just hoping to see the RBA cut to be passed on. Jemma
1 comment
Homestar F.Origin MMS
Hi Jemma,
We are so pleased you have chosen to refinance with Origin MMS!... Read more
Please private message us with your full name and postal address, so we may send your $30 gift card to thank you for your review. Kind regards, Origin MMSSimilar opinion? Write a review on ieatwords.com.au!
Jeff C.Greater Melbourne (Metropolitan), VIC
Slow process and getting mixed feedback regarding rate reduction
Recently had our mortgage refinanced. Process took quite a while for the loan to come across but overall happy with outcome due to refinancing for the purpose of lower interest rates. Regarding the recent RBA interest rate cut on October 1, two enquiries were made as to when the reduction would be passed.
Called on October 3 and was advised process typically takes about a week for management to review and customers would be notified in mail of decision of rate cut.
Made second call on October 11 and was advised management was still in proc...Read more
ess of reviewing and no eta was forthcoming. A little perplexed, i asked what what the typical turnaround from all the recent RBA cuts was. Probably 1 to 2 to a few months was the response. A little disappointed from these conversations as all the major banks and even some of the second tier lenders have already passed on the reductions.1 comment
Homestar F.Origin MMS
Hi Jeff,
At Origin MMS, we strive to provide one of the best home loan rates in the market. However, our funding arrangements are not necessarily the same as the major banks or other financial institu... Read more
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Brett RGreater Melbourne (Inner), VIC
Glad to have taken the time to refinance
Homestar were extremely thorough in their assessment of my re-financing. That meant the process took longer than I expected, but probably not much longer than others given the influence of the Royal Commission. Loan settled last week and now have much better loan structure in place with simpler security arrangements. Interest rate is extremely competitive, but cost of refinancing was not ridiculous. I will recover those costs in around two months. Internet banking looks clean and simple - nothing wrong with that. Call centre staff (one call only to activate internet banking) were courteous and knowledgeable. Looking forward to a good ongoing experience.
3 comments
Homestar F.Origin MMS
Hi Brett R,
Thank you for taking the time to write us an honest review of your experience.... Read more
Please private message us with your full name and address, so that we may send your $30 gift card to thank you for your review. Kind regards, Origin MMSName and address are:
[Name and Address Removed]
Thanks
Homestar F.Origin MMS
Hi Brett,
Thank you for your address - we will send your gift card out to you soon. I have asked product review to remove your address and details as this is a public webpage.... Read more
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Questions & Answers
de36asked
Yes I too would like to know why it has taken the time to get the rate reduction for October which Has Not happened at all and No communication via any form. Was told the rate reduction is the same as HOMESTAR WEBSITE but get informed today that you are only passing on .18 when the rba reduced it by .25 and it was published on Homestar website the full RBA reduction will happen well when would be really nice. I have to meet your terms and conditions but it appears that you don't had to meet any agreement with your contracts with clients at all. Also information that is given out is very often incorrect so the right hand doesn't know what the left Hand is saying or doing. Really very disappointed with us company in handling RBA rate reductions to clients morgages.
No answers
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Homestar F.Origin MMS
Hi Aaron,
We're very sorry to hear about your less than positive experience. We will have someone from customer service call you as a matter of urgency today.... Read more
Kind regards, Origin MMS