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Owlet Camera
GabbyPerth, WA
Very expensive product that does not work
I am so unimpressed with Owlet. The camera itself is fine, when I can access it. However, most of the time it either won’t open or I have to reset the app 10-15 times
Waste of money
Purchased in March 2021 at Owlet for A$279.99.
1 comment
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kiloalphatangoCanberra 2600, ACT
Don’t waste your money
Sound is intermittent and wifi box is less than 10m away. This is my 2nd cam with the same issue.
Owlet will not refund as it was purchased from a
3rd party, however the cam purchased from the 3rd party has already been returned to owlet during replacement 1. So 3rd party is now expected from owlet to refund a used product they didn’t sell me.
The sound starts working when app is first opened but within the hour fails and stops. This is regardless of set to ‘on’ or ‘background noise’ and regardless of the device used.
Owlet’s solutions have been
1. Move cam next to wifi box (unsure how baby is supposed to sleep in the kitchen)
2. Install wifi box in baby’s room ...Read more
3. Buy wifi booster for the connection I have 0 Other issues with except for with the cam
Purchased in January 2021 for A$289.00.
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Other Baby Monitors
KjayGreater Melbourne (Metropolitan), VIC
Very poor customer service and faulty camera
Ive gone from being a big promoter to a very frustrated customer. Ive received no support to the audio and room sensor not working on my owlet camera. Im now awake worried that I cant hear my little guy and have no room temperature sensor (its never worked).
Purchased in May 2021 for A$399.00.
1 comment
Team O.Owlet
Kjay, we're really sorry to hear that. Have you contacted us on 03 9588 0999? We'd love the opportunity to try to help you get the Cam to work as it should. Thanks, Owlet Team.
Similar opinion? Write a review on ieatwords.com.au!
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Danielle
- 18 reviews
- Verified purchase
Owlet Camera - Rubbish!
We purchased the Owlet Camera and I am extremely dissapointed so far.
The setup won't work (registration errors) and when calling for assistance at 3.45pm the only technical support person had apparently left for the day and would probably call back tomorrow. I'm not sure how troubleshooting is supposed to occur when we work during the day and won't have access to the camera. The technical support person clearly doesn't work outside of business hours. My husband works in networking and has worked through every possible setting, and it is clear this is a fault with the camera and/or mobile app.
We will be requesting a full refund and buying a more reliable monitor with adequate technical support services.
Purchased in August 2021 at Owlet Website for A$279.99.
3 comments
Update: The technical support person didn't bother returning our call today either.
Team O.Owlet
Danielle, we're very sorry for the experience you've had. Our Australian call centre is open during business hours, but we do have a chat service operational 24/7. If you have not returned the unit ... Read more
for a refund and would like to talk to someone, pls do contact us on 03 9588 0999. Owlet Team.Thank you for your response; however, when we called we were told there was only one person available that could provide technical support and were advised they had gone home for the day (noting it wa... Read more
s only 3.45pm). This person has still never attempted to return our call. I attempted contact online and was directed to the phone number to arrange a refund and was not offered an alternative avenue for technical support. It's unfortunate this was our experience as we really wanted the product to work. If the technical support was adequate I would have been willing to persevere.Similar opinion? Write a review on ieatwords.com.au!
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Team O.Owlet
Gabby, we are sorry to hear that the Camera is not always working for you. Have you tried calling our helpline, 03 9588 0999? With internet-enabled products, there are many factors that can effect t... Read more
he performance, we can troubleshoot those with you. And we offer a 45 day money back guarantee, as sometimes the environment just is not conjucive. Pls do call us, we'd love to try to help. Owlet Team.