Palmers Glass
- ✓ Verified company
31 reviews · Statistics
Reviews
Terrific friendly and exceptional service
From going into the business discussing options for a shower screen from measure and quote to install and completion the team at Palmers Glass have been great to deal with and everything they have advised was 100% on the mark.
Great job and a thank you to Eli for the outstanding effort to have this completed in the start of silly season with everyone wanting completion on jobs before Xmas.
Highly recommend using Palmers glass and now looking for other jobs where glass is required to be replaced around the home.
Great product and service
Palmers Glass were recommended for new shower screens in our renovated bathrooms.
They were professional and helpful from the first showroom meeting. The first screen was installed promptly and on time. I look forward to dealing with them on the remaining screens.
Good job
Quote was competitive, measuring was spot on. Installed professionally. Very happy with end result. Recommend for new shower screens.
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Excellent Service & Quality!
I'm perplexed by some of the negative reviews on this site?!? I have used Palmers Glass twice in the last year for my renovations, for both a 3 panel frameless sliding glass shower door and a fixed panel frameless shower screen. In each instance they attended site to quote in a very timely manner & gave me a quotation on the spot. They were so understanding when I repeatedly postponed installation over many months due to my other trades being delayed, but when I was ready for installation they were prompt. I cannot fault the quality of their installations - I am very happy with their work.
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Just rude
We were trying to swap a specific shower screen channel, they said they had it in stock there. We made a special trip to swap. We drove a special trip about an hour out of our area to get this channel, but when we got there, there was no channel in stock! We couldn’t return the one we had previously bought which was in the exact same condition as we bought it. The lady at the front desk was very rude, arrogant with no apologies for us driving all that way for nothing. Very unhelpful and unprofessional, we won’t be returning.
Can't even respond to email for quote
Called to get a quote. Recommended I send a specific email. Sent email with photos. Nothing
Followed up with another email
Again. Nothing
Not even the common decency of a reply
Hi Tony
Can you please tell me who you emailed so that we can respond? I have just asked everyone in the office and it seems no one knows about this ? What product is it related to ?
I am sorry you have not had a response
The recommended email was JulieW
He Tony
Julie w is brand new - I will check her emails first thing Monday morning and reply
Sorry but try and have a good weekend
I’ll message you on Monday
Can’t recommend Palmers enough!
I had my first frameless shower screen installed with Palmers this week and WOW it is absolutely beautiful, you can tell the quality is sublime and the attention to detail is second to none! The lovely staff in the office over the phone were very kind and professional with the director calling me multiple times to kindly help with whatever I needed, she was lovely! the installers were prompt extremely thorough and professional and answered all my questions!
I was a little confused about the nasty reviews on this page, but now I know that they
Customer Service, wow.
Firstly, it must be said that the measurer was incredibly nice, helpful and professional. The installers were also quick and clean and were out in about 30 mins.
However, the real shame is the Director (she knows who she is) who will put us off using Palmer’s glass again. We needed to delay our install due to having to self isolate. She wasn’t apologetic or caring but rather, was insanely rude and dismissive to us while trying to find another time for the install. It was so unnecessary to the point I needed to ask her to stop raising her voic
... Read moree at me (the customer). She is horrifically obnoxious, unhelpful, passive aggressive and uncaring and I will do everything in my power to ensure people don’t use their company. She could have had lot of future business if she wasn’t such a cow! And if you don’t believe me, have a look at the other reviews!Hi There
Firstly, please let me apologise if you feel that I was unpleasant to deal with.
... Read more During lockdown and with COVID-19 restrictions being enforced we all found this extremely stressful, taxing and tricky to manage. My number one priority, as I am sure you can understand, was to look after my tradies who all have young families. Keeping them safe was crucial to me and always at the forefront of my mind. I was also, at all times, strictly adhering to the NSW Health advice which is why we had to reschedule your installation and if I was unhelpful or curt in doing so, I once again extend my deepest apologies. On a happier note I am pleased that you found my staff pleasant and easy to deal with. I feel very fortunate to have them all and have thankfully kept them safe and COVID free during the past 2 years. Once again, please accept my sincere apologies. I would absolutely love it if you could please give me a call so that we can discuss this and I can apologise personally as I can’t find your email on my system and am totally unsure as to who you are. Kind regards Tina
Efficient accurate courteous and hard working
Rob was the lowest of 3 quotes for our pool fence. He was very easy to deal with and was responsive to any questions. Paulo and Michael arrived on time, performed the task of fence installation despite persistent showers. They were polite and applied themselves diligently. I am 100% satisfied with their workmanship
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New lease on life
We were in need of a new glass top for a 1960's retro coffee table. Contacted Palmer Glass and Rob came out to do a measure and quote. Excellent service with prompt replacement. He even put up with a very big and curious dog assisting him! Palmer Glass were able to cut the old glass into smaller pieces for us to repurpose.
We are now in need of a glass splash-back behind a new stove and will be going back to Palmer Glass to provide this for us.
Good reliable and cost effective service from a local family business. Thank you.
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Greatly satisfied
Had a shower screen installed in a small bathroom. Great service and product at a very reasonable price. Very happy
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After sales service.
Nearly 2 years ago, at the cost of almost $2,000 I had Palmer’s install a frameless shower screen and door.
The door has a water flap on the bottom and this has begun cracking and hanging off. I emailed Palmer's and was advised by the Director that the water flap was not covered under the warranty. I was astounded given what it all cost me.
Her email went on to say: “However, in saying that we do have them here in our showroom. The cost is $22 including GST per length. Please feel free to call in and collect one. Have a nice Monday”.
Really?
Hi Margaret, thank you for taking the time to provide us with your feedback.
Palmer's Glass provide a very reasonable 3-year warranty on our hardware and workmanship. In your recent email correspond
... Read moreence with our company we supplied a record your specific quote showing the product terms. As clearly stated in capital letters on all of our shower screen quotes, including the quote accepted by yourself at the time of purchase, we cannot warrant plastic water flaps. Due to the nature of plastic, the water flaps have a faster wear rate and we therefore recommend they be replaced to avoid a build up of shower scum and grime.Find out how Palmers Glass compares to other Door & Window Shops
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shocking customer service
I'm not sure where to start but everything went south after we agreed to proceed with the quotation
The receptionist lady by the name of [Name Removed], you are unable to discuss anything with her, it's her way or the highway. Bad attitude, no customer service and bad language.
Palmers glass wont provide an approximate date of installation unless you put a deposit down,
after paying the deposit I was told 3 weeks, as the day was getting closer I rang to re-confirm to make sure someone was going to be home and I was told a different date almost
Hi Sergio. Thank you for taking the time to provide us with feedback. We are very disappointed to receive this negative review after we feel we went above and beyond to accommodate you.
We pride ours
There is lot of misinformation on your statements
We had 2 bathrooms to be done, one bathroom was finished and ready for installation which I was happy to go ahead as per the 3 weeks quoted instead of
Noted Sergio, thank you. Enjoy your newly installed custom made frameless shower screens.
Very happy
I was so happy and impressed by the workers that attended and carry out our job alongside Aaron, they were all very friendly and professional and left our home clean and tidy. Thank you so much if I need any work in the in the future I wouldn’t hesitate.
Thanks again
Cost me a lot of money to fix their work
One star is too much for the incredibly poor customer service. They did 5 bathrooms for us . One of them was very poorly done . Needed constantly to be adjusted, the glass was cut so tight . On top of that we find a leakage. I was about to rip the whole bathroom, luckily my tailor started from the area where the linkage was and we found that unbelievably it was leaking from the lower screw that hold the shower screen- it was not waterproofed. I send Palmer Glass photos as a proof and while i needed to send them the bill for repair i just ask t
... Read morehem to come to put the screen back for free . They said they don't believe they are responsible despite on the photos clearly was visible . They initially send me a quote for $275, but after I agreed they rejected. Than i begged them at least to come to see why the door desn't close properly - this is warranty work, but they rejected this as well. I will go to court now and claim all my expenses including new shower screen .
Hi Irena. Thank you for taking the time to provide us with feedback across several online platforms. Palmer’s Glass is a glass manufacturing company and waterproofing of bathrooms is not a service we
... Read moreoffer, it is regularly done by tilers. Palmer’s Glass provides a 3-year warranty on our workmanship, clearly outlined on all our shower screen quotes, including the quote accepted by yourself at the time of purchase in May 2017. Once a screen is removed by another company, without Palmer’s knowledge, and work is done on the bathroom, this further invalidates our warranty. Without a valid warranty, as the 3-year warranty period had also passed, we offered to help resolve the issue at the cost of our regular service charge + re-installation charge. When this was rejected, we then offered an alternative solution for you and referred you to a trusted shower screen repairer, which you also rejected. As a family business, we pride ourselves on customer service and feel we have attempted to assist you to the best of our abilities. We are sorry you feel you have had an unhelpful experience but hope you can understand that as this is a waterproofing issue and not a glass installation issue, we cannot assist you any further. Thank you.Questions & Answers
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Hi there
... Read morethe channel. When it was the wrong channel would could not accept it back as it had been scratched and was totally unusable. I am sorry you are not happy!Firstly I am extremely sorry that you are not happy with our service.
We are a glass company and rarely sell channel or hardware. We did on this occasion try to help you out by selling you