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James and AshMetropolitan Adelaide, SA
Thank you
Please give our thanks to everyone at Panorama for the concreting, we are very happy with it! Your consultant Arch convinced us that you knew what was needed for the driveway and paths around our new house and the result is even better than expected.
The concreters were only too ready to answer any of our questions before they started and then showed themselves to be true experts by producing a great looking job.
The guys who came after to cut joints and clean and seal the paving also seemed very professional and thorough.
Thanks again for a top job by everyone.
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ArthurMetropolitan Adelaide, SA
Really nice job a real enhancement to our home
Waited a while for our slate look concrete surface but the quality of workmanship was definitely worth the wait . Too hot this summer put their programming behind schedule. Really nice job appreciate the feedback for the scheduling of when the job will start. -Redwood Park SA
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Diane pMetropolitan Adelaide, SA
Don’t get David to do your quote, absolutely hopeless
David was a hopeless sales rep, everything is in the too hard pile unless it’s a newly built house they are doing a driveway for. He should be selling blinds not concrete. He has no idea, very uninterested in his job. Would not recommend
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To The ConsumerSouth Australia
- 15 reviews
- 17 likes
- Verified customer
Customers are just a pesky nuisance to Panorama Concrete Paving
Our job isn't small. It will be a significant expense - something not to be entered into lightly. The lack of info in their quote screamed of a lazy, I-really-can't-be-bothered attitude; it lacked basic details. And it seems that answering even the simplest of questions that arose from such an inadequate quote was a real imposition on their staff. We were promised a response. A whole month later we still had no reply. We nudged. They still couldn't be bothered responding, let alone apologising for the unacceptable delay or their pathetic c...Read more
ustomer service. If that's what you get before they win the job, imagine the level of customer service after they get their hands on your money. A professional company with less contempt for customers will get our job instead.
4 comments
Judi, your copy and paste responses to reviews are full of lame clichés, and offer nothing more than lip service. On this occasion you haven't even bothered to change the user name to match this site... Read more
(or correct the spelling). I'll say it again, Judi. Lip service does not equate to good customer service. If you monitored the sales@ inbox properly, you'd know which customer you have failed to respond to several times. We only wanted answers to some very simple questions about your quote. It seems that was too much to ask. Your blurb here offers little more than repetitive, irrelevant information. It has a lot in common with the worthless information in your quote.Judi C.Panorama Concrete Paving
Hi Ima,
Everything I said in my response is accurate. Since you did not give us your proper name we are unable to zero in on what precisely happened with your quote. I say again we have been operati... Read more
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Pat MackAdelaide
Excellent Work. Perfect Job Done
I recently had Panorama Concrete Paving do my driveway and perimeter paths at my new home in Adelaide. I'll be honest, I am hard to please, but Panorama more than rose to the occasion. The whole Company's staff and concreters did outstanding work in a most professional, caring and timely manner. They were quick to quote, as well as schedule my job. Nothing was too much trouble for them. We have the Platinum exposed aggregate at the front and plain coloured at the sides and rear paths. The work done is fantastic. It looks really great. I certainly say to everyone -- Get Panorama Concrete to do your job for you -- forget about the backyarders who never seem to answer their phone.
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DavoAdelaide
Concrete paving perfection
I am so pleased with the whole experience of having Panorama Concrete Paving do my paths and patio area for me. The salespeople, office staff and concreter who did the job were always courteous, attentive, listened to me and were quick and very professional in how my job was quoted and done. I have no hesitation in fully recommending Panorama Concrete to anyone looking for top quality work and attention to detail.
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markusparalowie
- Verified customer
Not good enough
Rang on a Tuesday to speak to someone about getting a quote. Was told my message would be passed onto a salesman named [name removed]. 2 days later no one had called me so I phoned again. Was told that 'I have not seen any of our sales people for days". Asked if [name removed] could give me a ring. 24 hour later he rang and we arranged a time 7 days later for him to come to our house to see what we needed and talk through our options. 15 minutes before appointment he sent a text saying he would have to reschedule. No reason given. Had to change...Read more
our plans to accommodate meeting him and then he cancels 15 minutes before? I replied to his text saying we would find someone else to do our job. He replied "good" Not good enough!!. Can't get over the fact that a receptionist says she hasn't seen a salesman for 2 days. Wouldn't a message be emailed or texted to a salesman who by the very nature of his job is out of the office?2 comments
Judi C.Panorama Concrete Paving
We are very sorry this occurred. We are in the midst of training new front office staff and will ensure that they more fully understand the need to contact our Consultants about customer requests asa... Read more
p. Our Consultants come in to the office daily to collect their messages so we are at a loss to know why the customer was told that the Consultant had not been sighted for two days. Unfortunately on the day of the appointment with Markus, our Consultant had a medical emergency at home. He was told by his Doctor to take his wife to hospital. He also had two small children to look after. His priorities were not his appointments. He knows that he was not thinking as clearly as he normally would be and apologises for any inconvenience caused. Panorama Concrete Pavingsure...............if he had informed me of this medical emergency I would have understood. However, I can not understand how 2 days later he sent me a text. "WOW had to reschedule what a big deal!!! ... Read more
Yes your so important to me im really sorry. Get a life wa___r" Im happy to send it to you if you like? Not acceptable in any situation is it? Take more than a meaningless apology on here to repair any damage.Similar opinion? Write a review on ieatwords.com.au!
- Verified customer
Great attention to detail, great result
Panorama recently installed the exposed aggregate driveway and paths for our new home. We were provided with great advice during the selection process which enabled us to pick a concrete mix and aggregate colour that matches the façade of our new home perfectly. Our job was quite complex because of the steep grade of our driveway and the team showed a lot of care during the site preparation and the concrete pour to get this right. We were also given the opportunity to be on-site with the team while the aggregate was applied, which meant we were able to achieve the exact finish we were after. Panorama showed great attention to detail, and we are very happy with the completed job.
1 comment
Judi C.Panorama Concrete Paving
Hi Brett,
Thank you for your wonderful review. We are very pleased that you are so happy with your new exposed aggregate driveway and paths, and hope that you and your family will enjoy them for years to come.... Read more
At Panorama Concrete Paving, we have over 40 different samples of exposed aggregate, as well as many colours and stones to choose from and we are pleased that you were able to match the facade of your new home. We hope you will recommend Panorama Concrete Paving to your friends and family. Panorama Concrete Paving TeamSimilar opinion? Write a review on ieatwords.com.au!
Gillian AAdelaide
Great Job! Very impressed!!
We were very happy with the work done by Panorama. It was completed quickly, and the workers were very professional and helpful. The colour of our driveway looks really good with our house.
1 comment
Judi C.Panorama Concrete Paving
Hi Gillian,
Thank you for your wonderful review. We are pleased that you are very happy with your concrete and that it compliments your home.... Read more
We hope that you will recommend Panorama Concrete Paving to your family and friends. Panorama Concrete Paving TeamSimilar opinion? Write a review on ieatwords.com.au!
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georgysouth australia
- 3 reviews
- 4 likes
wrong colour and cracking
just a few issues we had with them.when driveway was dug out,panorama went way over boundry and dug too far into neighbours property,which caused issues.contractors were still boxing up as cement truck arrived,so water was added to mix in truck.truck waiting for way too long too pour.so cement went off.we wantf black,we got medium grey,so now cement has to be painted black.we also have alot of cracking.
would i use or recomend them,NO i would not.whole experience was a big dissapointment.a bottle of wine was offered as a appology,i refused.th...Read more
3 comments
Judi C.Panorama Concrete Paving
Hi Georgy,
We are very sorry that you are disappointed with your job. We strive every day to leave our customers with concrete paving they can be proud of and enjoy for many years into the future. ... Read more
It is not uncommon in the concrete industry for concreters to add a minimal amount of water to the concrete while it is still in the concrete mix truck to increase the slump and workability of the concrete. Our concreters are experienced in this and have a good understanding of how much water to add to the concrete. It appears you are referring to sealing your concrete. Many of our customers choose to reseal their concrete paving every couple of years as it refreshes the look of the paving and protects against stains. Panorama Concrete Paving Teamwould be wonderful if my cement looked like the little thumbnail picture you have there in your response!
Judi C.Panorama Concrete Paving
The driveway in the picture was completed over 10 years ago and still looks great today. We are happy for anyone to go and see for themselves. We are also happy for people to view your paving Georgy and make up their own minds.
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GrantBeaumont
cracked in 24 hrs wrong colour second rate job fobbed off by Panorama management
job cracked with in 24hrs,was continually promised by manager he was trying an epoxy resin to fill cracks this went on for more than 12 mths still no repairs done,other work done at same time had miss matched concrete colours they high pressure cleaned it with acid this resulted in burn marks on concrete,only way to solve problem was to paint concrete,acid went onto new pebble pave and stripped the sealing off,to date they have not come and resealed driveway.Overall a total waste of tens of thousands of $.I would suggest any warranties they give of no cracking etc are not worth the paper they are on ...be carefull ..be very carefull.
4 comments
Judi C.Panorama Concrete Paving
Hi Grant,
It is always a disappointment when we become aware of a customer who is not happy with our work.
... Read more
we do not owe any money to Panorama pattern Pave,we also have a certificate guaranteeing no cracking,our cracking was confirmedinwriting by Boral that it was an installation fault by Panorama contract... Read more
or.The crack is approx. .5 cm wide,hardly a hairline crack,but they would not know that as they have never come and inspected problem.Judi C.Panorama Concrete Paving
You did not pay us the full amount for this job. You paid short by $6000. Boral say they never write letters to customers confirming or denying anything and you weren't even their customer, you were... Read more
our customer. The Australian Standard says that there are issues other than the quality of the concrete which could be involved causing widening of cracking in concrete which is several years old.Similar opinion? Write a review on ieatwords.com.au!
Julie
- 2 reviews
- 1 like
Fantastic! Love the job, Highly recommended!
From my initial conversation with Panorama Concrete Paving I felt confident that I had chosen the right company to complete my renovations.
The sales staff were professional and arrived promptly, Michael made the whole process easy to understand and allowed me the opportunity to put in my own input and ideas.
I am very happy with the completed job and would have no hesitation whatsoever using this company in the future or recommending them to family and friends. A job well done!
1 comment
Judi C.Panorama Concrete Paving
Hi Julie,
Thank you for your wonderful review. We are so pleased that you are happy with your concrete and we hope that you and your family enjoy it for years to come.... Read more
At Panorama Concrete Paving, we always welcome input from our customers and we are delighted that you were able to customise your concrete to your satisfaction. We will pass on your comments to Michael. We are sure that he will be pleased to receive your kind feedback. Panorama Concrete Paving TeamSimilar opinion? Write a review on ieatwords.com.au!
Peter BAU
Appalling Product and Customer Service
It took three attempts for the sales representative to get the quote right. I paid my deposit and waited almost three months before the work began. The specifications provided to the earthworks contractor were incorrect.
The concrete was laid on two separate days. The first portion began to crack before the workers left the site. Reported to owner who stated it was normal. The concrete continued to crack but I was told this was normal. The second portion has also cracked and the owner denies both knowledge and responsibility despite being to...Read more
ld on more than one occasion and being provided with photographs. The cracking now covers at least 20% of the surface area. I tried to obtain the batch sample reports from the supplier Boral for our engineers to examine was refused. The owners have not demonstrated any willingness to resolve the issue and instead immediately resorted to engaging lawyers. Engineers report states It was noted on site during the inspection that various exposed concrete paving edges were of a rough, honeycombed appearance. This is a sign that the concrete not adequately compacted by placement, screeding and finishing processes. Adequate ‘working’ of the concrete during placement did not occur to achieve adequate levels of compaction.1 comment
Judi C.Panorama Concrete Paving
The review says “it took several attempts for the sales representative to get the quote right.” There was only one quote and it was accepted. It took several attempts to get the drawings correct becau... Read more
se the customer rejected his newly installed pergola, which was sitting on part of the area to be concreted. We had to wait until the issue with the pergola firm was settled and a new pergola finally installed. We could then check measure the site and produce drawings. At this stage, we added the customer to our normal waiting list. The review says “I paid my deposit and waited almost three months before the work began.” The customer held us up, not the other way around! See above – we could not install concrete paving until the new pergola was in place.Similar opinion? Write a review on ieatwords.com.au!
Appalling job!
Wrong color originally with transparent sections. Then they painted over it and it bubbled. they had to come back repeatedly. Levels all wrong and so uneven that we can't even put an outdoor table in the area without chocking up one leg by at least 100mm. Customer service and after care is non existent. Once they have your money they don't care. I have told everyone I know not to touch them. Please be warned.
1 comment
Judi C.Panorama Concrete Paving
Hi Dawn,
It is unfortunate that you were so unhappy this time with our product and services because you were so happy with the first large job we completed for you.
Unfortunately the person we sent... Read more
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Great job!
We recently had our driveway installed by Panorama concrete in an exposed aggregate style in ash colour and we couldn't be happier. The job looked great from day one and once sealed looks amazing! Highly recommend this company based on our experience with them. Displays and service are difficult to beat in this industry..
1 comment
Judi C.Panorama Concrete Paving
Hi Mark,
Thank you for your wonderful review. We are very pleased that you are so happy with your exposed aggregate driveway and hope that you and your family enjoy it for years to come. ... Read more
At Panorama Concrete Paving, we recommend that all of our customers seal their concrete, as it enhances the look of the concrete while protecting against stains. We hope you will recommend Panorama Concrete Paving to your friends and family. Panorama Concrete Paving TeamSimilar opinion? Write a review on ieatwords.com.au!
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Michael GMetropolitan Adelaide, SA
- 2 reviews
- 7 likes
Communication is terrible, took four months and still not happy.
Paid deposit in September 2014. Finally laid in January 2015. Cracked 2 days later. Was told it would be cleaned 2 days after laying, and yet again, there was no communication and no show. I cannot even begin to describe how abysmal their communication and customer service demeanour is, and how stressful and inconvenient the process has been. And its still not finished.
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Judi C.Panorama Concrete Paving
Hi Ima,
We are very sorry that you were not happy with the proposal we supplied to you.... Read more
Unfortunately, you have chosen to write the review using the name "Ima Noymous" (I'm Anonymous), so we are unable to follow up on what occurred after you received our proposal, and provide a specific response to your review. We value feedback at Panorama Concrete Paving, as it helps provide a better service to all of our customers. At Panorama Concrete Paving, we believe that responding quickly and effectively to our customers, and potential customers is the main reason we have been able to trade continuously and successfully for more than 33 years. We also receive constant feedback from previous customers that one of the main reasons they decided to use Panorama Concrete Paving for their projects is the knowledge and comprehensive information we were able to provide them during each stage of their project. At Panorama Concrete Paving, we have a comprehensive website with numerous photos of our different concrete ranges, and we write twice monthly blogs on issues we think might be of interest to our potential customers. We also have an office with an internal display of numerous samples of our different concrete ranges (approx. 50) that is staffed with people ready to answer questions from potential customers and customers every weekday from 8.00am to 6.00pm. Our office has an external display that can be accessed 24 hours/7 days a week. Panorama Concrete Paving Team