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Pet Circle (page 4 of 218)
Reviewer Photos & Videos
NellSouth East Queensland, QLD
Excellent
First class service always, I have had several dealings with pet circle and no problems with any of them. I would highly recommend them to anyone who loves their pets.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
scammers they took money out of our account without our consent
stay away from this business, we thought we would try them out & paid for 1 x 20kg bag of dog food we paid via our credit card. the courier dumped the box of 20kg food at the end of our driveway (so anyone could of stole it) lucky it was still there in the afternoon. then 3-4 weeks later we get delivery email saying that we are sending out another 20kg bag of dog food, so we checked our bank account & noticed $100 has been taken out. we emailed them several times, theres no phone number to call & the last email from them said that when courier ...Read more
comes today 11/05/2020 to just DONT EXCEPT delivery & once its returned to pet circle they would issue a full refund. now I just got an email today saying that they wont be issuing a full refund & will only give us a $100 credit, ive told them several times to cancel our account & we don't want to purchase anything from this company again. please be aware we may have to take legal action for a $100 note pathetic..
1 comment
Pet C.Pet Circle
Good Morning,
Thank you for taking the time to leave us a review.... Read more
We are sorry to hear of this experience, the series of events started in your review do not mirror our processes and we would really like to ensure your query has been handled correctly. Please do send an email through to [email protected] "ATTN: Jade" along with your Product Review user name so that we may speak directly. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
IsabelleSouth East Queensland, QLD
- 2 reviews
quick delivery
I have been shopping at Pet Circle for years and really appreciate the prompt delivery. Good range of products and affordable pricing. Customer service is also efficient and nice to talk to.
1 comment
Pet C.Pet Circle
Hi Isabelle,
Thank you for taking the time to leave us this five-star review!... Read more
We really appreciate this lovely review and are really happy to know that when you have needed assistance our customer service team has been able to help! We look forward to being able to provide you and your fur-family with five-star service in the future. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
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KazzyHunter Region, NSW
Excellent as always
I have always found Pet Circle's service to be excellent with speedy and reliable delivery!!!!
My orders have always been correct and packed securely and usually delivered much earlier than expected
1 comment
Pet C.Pet Circle
Hi Kazzy,
Thank you for taking the time to leave us this five-star review!... Read more
It is lovely to hear that you would describe Pet Circle as excellent, we definitely strive to provide all of our customers with reliable fast delivery, so knowing this has been your experience is great. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
You get what you pay for
- 3 reviews
Good prices and fast delivery
I have purchased from Pet Circle many times, always a smooth transaction and fast delivery. Recently I saw a product elsewhere at a slightly cheaper price. Pet Circle were happy to price match. Again a smooth transaction and fast delivery. Good product, good service.
1 comment
Pet C.Pet Circle
Good Morning,
Thank you for taking the time to leave us this five-star review!... Read more
We are so pleased to hear that Pet Circle has been a reliable service for you, we always strive to be the best price available however our customer service team is always happy to assist in price matching if you happen to find a cheaper price elsewhere. knowing this was an easy experience for you is lovely and we look forward to being able to provide you with five-star service in the future. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
robHughes 2605, ACT
- 2 reviews
Great online option
Wide selection of quality product
Quick shipment of the order I placed and exactly what i ordered
I will definitely buy from petcircle again
Cannot fault on this my first time ordering pet food online
1 comment
Pet C.Pet Circle
Hi rob,
Thank you for taking the time to leave us this five-star review!... Read more
It is great to hear that Pet Circle is a reliable service for you, we definitely strive to provide all of our customers with hassle-free online ordering and look forward to being able to provide you with five-star service in the future. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
Great service and never disappoints.
Cannot fault service and price. Always here for our pets. Great service and never disappoints. Price is always compatable and will always shop with Pet Circle. Thanks again for great service.
1 comment
Pet C.Pet Circle
Hi Cheryl,
Thank you for taking the time to leave us this five-star review!... Read more
I am so pleased to hear that Pet Circle has been such a positive experience for you and your fur-family! We appreciate you leaving us this lovely review and look forward to being able to provide you with five-star service in the future. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
CKHSouth East Queensland, QLD
- 3 reviews
Amazing Products at Awesome Prices (with Super Fast Delivery)
Cannot fault their service or prices - will be back again. Their customer service is also very good as I was able to update an order over the website at 8pm at night using messaging. So convenient.
1 comment
Pet C.Pet Circle
Hi CKH,
Thank you for taking the time to leave us this five-star review!... Read more
It is great to hear that Pet Circle has been such a reliable service for you, we always want to ensure customers can receive assistance when needed so knowing that this has been your experience is lovely. We appreciate this review and look forward to being able to provide you with five-star service in the future. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
AllanGreater Melbourne (Metropolitan), VIC
- 2 reviews
item was smaller size
i got my delivery all was good, only the frizbi kong was smaller size. i asked for large iu got sent medium. delivery was good all other producy was good
3 comments
Pet C.Pet Circle
Hi Allan,
Thank you for taking the time to leave us a review,... Read more
I am sorry to hear of this issue, please do contact me directly so that I may resolve this for you. Feel free to contact our customer service team, or me directly via sending an email through to [email protected] "ATTN: Jade" along with your order number and Product Review user name so that we can assist you directly. Kind regards; Jade.Hello Jade, i already opened the frizbi and gave it to my dog. so not sure how you can help, cheers
Pet C.Pet Circle
Hi Allan,
Thank you for your reply,... Read more
Not a worry, if you need assistance I am always happy to help. My apologies again for this issue. Have a great afternoon.Similar opinion? Write a review on ieatwords.com.au!
Find out how Pet Circle compares to other Online Shops
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Auto-delivery - major rip off
Set up an auto-delivery for 6kg of Advance cat biscuits to come every 6-7 weeks almost a year ago (July) for $49.40. They are still advertised for $49.40. Have just realised that EVERY transaction, including the first, has been charged either $56 or $57! Spoke to 2 different customer service staff today and both simply advised their "prices fluctuate. At Pet Circle, we never confirm prices" yet I receive an email a week prior advising my delivery is coming next week and will cost $49.40! Pet Circle...why are you ripping me off?????
1 comment
Pet C.Pet Circle
Hi Cassandra,
Thank you for taking the time to leave us a review,... Read more
I can see that you are currently being assisted by one of our team leaders Lillian, this appears to be resolved however if I can be of further assistance please do let me know as I am happy to help. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
denisSouth East Queensland, QLD
- Verified customer
Automatic order scan
I only wanted to order one off delivery, and it automatically order any delivery, it deduct my money during the midnight . They tried to deduct my money without any notice
1 comment
Pet C.Pet Circle
Hi denis,
Thank you for taking the time to leave us a review,... Read more
We apologise that auto-delivery was inadvertently chosen when you made a purchase with us. We do our best to ensure our customers have ample warning that Auto-Delivery has been chosen however we do understand occasionally things can be missed or emails can filter to junk or spam. If you would like assistance with this, I would love to investigate this further if you could kindly send an email through to [email protected] "ATTN: Jade" along with your order number and Product Review user name, I will investigate and contact you directly. Kind regards, JadeSimilar opinion? Write a review on ieatwords.com.au!
Sanchezz77Greater Melbourne (Metropolitan), VIC
- 6 reviews
- Verified customer
Accusatory approach
Being judged and denied based on the address and credit card number being used and being denied the promotion. Whilst the promotion code may state that it is one per household it doesn’t take into consideration that you can multiple pet owners in the one home.
We also happen to share a bank but this does not mean they are the same owners!
Sending this type of email is highly inappropriate and takes on an accusatory approach.
“ Please be aware our systems are sophisticated enough to recognise that if this order is placed again using a voucher with the same address or payment details your order will not be successfully processed.”
Not happy
1 comment
Pet C.Pet Circle
Hi Sanchezz77,
Thank you for taking the time to leave us a review,... Read more
These terms and conditions have been put in place to prevent voucher abuse, our system does recognise when the same payment method and or address are used for orders so this, unfortunately, does breach this particular voucher's terms of use. We apologise that this has inconvenienced you although unfortunately, we cannot honor more than 1 voucher per household as the terms and conditions state for that voucher. It is not our intention to make anyone feel they are being accused of wrong doing, if this has been interpreted in that way we sincerely apologise. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
Michelle D.Greater Melbourne (Inner), VIC
Bad customer service, any canceled auto delivery can be reactivated, chasing stolen funds
Whilst you may save a few dollars by purchasing of petcircle, I’d recommend that you purchase from a local shop.
I organised an auto delivery, the first delivery took two weeks to arrive and it was too much dog food, so I canceled the 12 week auto delivery. When I was needing Dog food again, I put through a smaller order for food. Unbeknownst to me this activated the original order so now I have so much dog food being sent to me, and petcircle have taken money out of my account that I did not expect to loose, this has placed some financial st...Read more
ruggle on my family. I’m a essential services worker, I am tired and I was told by the chat service that I can not speak to anyone over the phone. So now the order has been canceled, I have been refused a refund of $276.00 and there is no way for me to contact any one via phone to settle this.3 comments
Pet C.Pet Circle
Hi Michelle D.
Thank you for taking the time to leave us a review.... Read more
We are sorry to hear about this issue. We strive to be a five-star service for all of our customers and regret to hear that this has not been your experience on this occasion. When in the checkout all items on Auto-Delivery have a highlighted yellow box beneath them stating Auto-delivery, it is also stated as the heading above your products. Once you have placed your order, your confirmation email will state that Auto-Delivery was chosen and the frequency for each item. When your next order is upcoming we also send out a 7-day reminder that has the option to process early, postpone for a week, skip or amend. I am sorry to hear that an order has unintentionally processed. Currently, we are unable to take calls as our customer service team has transferred to working from home to ensure our team's health and safety, although we are always happy to help and will still assist you via email or our online chat feature on the Pet Circle website. If you have any further questions or concerns or you would just like assistance please feel free to send through an email to [email protected], you can "ATTN : Jade" to speak directly with me, otherwise for more information please see here: https://www.petcircle.com.au/auto-delivery Kind regards; Jade.In reviewing the feedback from customers on your Facebook page, I can see that this issue is not uncommon and requires Pet Circle to rectify this as a technical issue! Ask yourself why would a custome... Read more
r active two auto deliveries? And in my attempt to resolve the issues with your chat customer service, my order has been canceled, I have been provided with no correspondence or information about the money I have paid to Pet circle. I am attempting to resolve the issue with PayPal, and I’m considering VCAT with some of your other dissatisfied customers.Pet C.Pet Circle
Hi Michelle D.
Thank you for your reply,... Read more
I'm sorry, your auto-delivery experience has not been a good one so far. Hopefully, I can clarify the service for you and fix that moving forward. You are able to add multiple Auto-Delivery orders to your account so that you can have them set to different frequencies alternate items or flavours, It's designed to take the hassle out of remembering to order your pet food treats or medications regularly. In regards to a technical issue and payment, I would be happy to look into this for you if you could kindly provide me with your order number via email I am more than happy to look into this for you and contact you directly. Kind regards. Jade.Similar opinion? Write a review on ieatwords.com.au!
Value for Money, Convenience and flexibility ......THAT'S PET CIRCLE
Value for money, Convenience and flexibility are the trademarks of PetCircle....that's my personal experience in the past few months in ordering the pet food for my puppy. I'm a happy camper !!
1 comment
Pet C.Pet Circle
Hi JLee,
Thank you for taking the time to leave us this review.... Read more
It is great to hear that Pet Circle has become a reliable service for you! We strive to be a five-star service for all of our customers, so if there is anything I can do that would make Pet Circle a five-star experience for you and your fur-family please do not hesitate to let me know. We look forward to providing you with great value for money in the future. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
Very helpful
I didn't realise my order had shipped from different warehouses so I contacted customer service when only half arrived. Customer service was extremely friendly and helpful, and assured me the second box was still en route. All arrived in good time, would definitely buy from again.
1 comment
Pet C.Pet Circle
Hi Halli,
Thank you for taking the time to leave us this five-star review!... Read more
I am glad to hear that our customer service team were able to promptly assist you when contacted, We are always happy to help and look forward to being able to provide you with five-star service in the future. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
Find out how Pet Circle compares to other Online Shops
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Dijana SladicMetropolitan Adelaide, SA
Unreliable, delivery is so much slower than it used to be.
This is the second consecutive time I have received an email from Pet Circle saying my order is on its way and the following week an email stating that our "Suppliers are out of stock". You either have the stock or you do not?
2 comments
Pet C.Pet Circle
Hi Dijana Sladic,
Thank you for taking the time to leave us a review,... Read more
I am sorry to hear of this issue, this is definitely not the services we strive to provide all of our customers and regret to hear we have missed the mark on this occasion. Hopefully, in the future, we can work towards gaining your trust back and keep you as one of our valued customers Kind regards; Jade.It is very hard to do future business when my last two orders have caused so much frustration. I also hear that your phone lines are down really? Or is this just that you do not want to actually talk ... Read more
to your customer. You are a big business, customer service is king, that is something I really think Pet Circle needs to improve on. Your prices are very competitive but there is no point ordering from you if you cannot deliver.Similar opinion? Write a review on ieatwords.com.au!
ShellySydney, NSW
Great prices
The products I used were my dog it was priced well and my dogs loved it but as they got older I changed them.to optimum chicken rice and they love that now
1 comment
Pet C.Pet Circle
Hi Shelly,
Thank you for taking the time to leave us this five-star review!... Read more
It is lovely to hear that you and your dogs can reply on Pet Circle for their essential item! Changing diets as our pets get older to ensure the best nutrition for them is very important. If you ever need assistance with this or anything else our customer service team is always happy to help. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
YeahNoooSouth East Queensland, QLD
- 8 reviews
- 2 likes
The house panther loves Ivory Coat
We ordered Ivory Coat wet and dry cat food for our black house panther. From the list of products, prices, reviews and ease of use website right down to the fast delivery, Pet Circle has now eclipsed our now previous online store for said house panther.
It has more of a range to choose from, easier to navigate site, cheaper pricing for the same If not similar products and super fast delivery interstate.
1 comment
Pet C.Pet Circle
Hi YeahNooom,
Thank you for taking the time to leave us this five-star review!... Read more
It is wonderful to hear that you and your house panther can rely on Pet Circle to provide you with fast delivery, great prices, and a wide range of products to choose from! We strive to provide this level of satisfaction for all of our customers so knowing this has been your experience is great. We look forward to being able to provide you and your house panther with five-star service in the future. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
D. K.Greater Melbourne (Outer), VIC
- 2 reviews
Great deal on food for my big boofhead of a Great Dane, Chuddleigh.
Easy ordering available online, simple navigation, good deals, plenty of pet things to choose from, large variety of brands to compare with and quick delivery make for efficient use of my time.
1 comment
Pet C.Pet Circle
Hi D. K.
Thank you for taking the time to leave us this five-star review!... Read more
It is great to hear that your experience with Pet Circle has been such a positive one. We appreciate this review and look forward to being able to provide you with five-star service in the future. Kind regards; Jade.Similar opinion? Write a review on ieatwords.com.au!
Joy S.Sydney Surrounds, NSW
Great service
I ordered tin cat food. The price was good and the delivery was quick It would be good if the fancy feast packs could have more varieties in them and not the same flavours
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Brianasked
On 20 April 2020, I paid $62.85 for 5 kg packs of GOLDEN COB Finch Mix, 5KG. However, I have not received them, any email nor any tracking. These packets are now showing as being for less at $18.39 each. A week ago, I notified Pet Circle of this missing order but have not received any response. I am again requesting someone at Pet Circle to look into this for me. My card account for this transaction was emailed. Previous requests references are Untitled tickets 1481848, 1481850, 1481852. Thank you for your anticipated response.
1 answer
Pet C.Pet Circle
Hi Brian,
Thank you for sending us this message, and my apologies for any confusion or frustration caused regarding this issue.
I can see our team sent you through an email regarding this however I apologise if you are tey to see our response, I will be sure to send this again for you as I can help you directly this way. Please do also check your junk and spam folders in case the reply has gone into those folders.
Kind regards;
Jade.
Robyn H.asked
Good morning, my order no 5164934 has not been delivered despite an email saying it has been.
Thanks you
Robyn
2 answers
Don’t even bother with them, Robyn. I reckon you’re better off just cancelling the order and asking for a refund
Pet C.Pet Circle
Hi Robyn,
So sorry to hear your order has not arrived yet - I will investigate and email you via the email provided on your account.
My apologies.
Kind regards,
Anita.
Karen Casked
How can I order. I am half way through and trying to pay online with credit card and it won’t go any further Karen C
1 answer
Pet C.Pet Circle
Hi Karen C,
Thank you for getting in contact with us, I am sorry to hear that you are having some trouble making an order.
I am unsure of the issue however feel free to contact our customer service staff for assistance via chat on the Pet Circle website, email to [email protected] or you could send me an email directly, just "ATTN: Jade" when sending the email through with your Product Review user name and email address so that I may assist you further.
Kind regards;
Jade.
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Pet C.Pet Circle
Hi Nell,
Thank you for taking the time to leave us this five-star review!... Read more
We are happy to hear that you are confident in recommending us and would describe the service you have received as first class! We look forward to being able to provide you and your fur-family with five-star service in the future. Kind regards; Jade.