Pharmacy Direct (page 3 of 5)

Very satisfied received goods quickly goods service would and do recommend it to anyone. Thank you pharmacy direct. Happy chap

I ordered Waterpik toothbrush replacement heads on Oct 26 2018. I still have not received my order as of Dec 14 2018. When I enquire the reply is ALWAYS " we are expecting a delivery early next week and we will ship them out to you immediately". I received 4 out of the 10 items I ordered on Dec 7 again with the usual message as above.
I advise all to strongly avoid this company. They have taken my $300 and not supplied the goods after nearly 2 months.

Ordered 3 bottles of Hay Fever Spray, I received an next day that they are out of stock and the stock is coming next week. So there will be a little delay, After 3 weeks i sent them another email regarding my Hay fever spray as this is the season, and the answer was "Sorry our stock is coming in late november (so another month) wait, Don't trust them and dont buy anything from them. Medication is a thing which we need urgently not like waiting for months.
I am not able to give them 0 Star.
Pathetic service.

I made the order online, for a product no stores stock anymore. As I am buying bulk, I was worried if this was an honest company.
Well, YES! Pharmacy Direct sent me emails so I could be home for the delivery, I received everything I purchased and this was all within 4days of purchase (Queensland to Melbourne).
I am extremely happy I found my new go to site when I need refills!

Ordered it on Friday and received it on Tuesday. Very Fast shipping, Customer service Excellent, Will buy it again and again

I used to use Pharmacy Direct some years ago but hadn't for a long time...until last week. I placed an order as they had a product I couldn't get anywhere else but then I accidentally read the reviews people had left regarding the poor service since the company moved interstate and they'd been bought out, and I thought....Oh No ...what have I done? So I phoned pharmacy direct- no problem getting a very pleasant girl on the phone, who assured me the company was dealing with my order and it had indeed been dispatched that day. She explained that...

After ordering a prescription face cream that I can't get here in the States, I noticed that I had typed the wrong zip code. I messaged Pharmacy Direct with the email they provided on my invoice, gave them my order number, and within 10 minutes (it was business hours over there) they had emailed back letting me know they corrected it and had successfully processed my order.

I was tentative about ordering after seeing all of the negative reviews, but so far I can't help but say this is a success. They respond when you answer, so just be sure to communicate if you have questions about your order, I found them friendly and helpful.

Buy from them all the time. Absolutely no issues. Not sure why all these bad reviews ? FAKE bad reviews. I wold recommend them for any online purchase. Competitive prices, rapid delivery.

The amount of negative reviews here seem very odd.

I ordered four boxes of medication on a Sunday. On Monday I conducted some post-ordering Google searches to look for reviews of Pharmacy Direct (yes, I know I should have looked for reviews BEFORE ordering). All of these one-star reviews freaked me out a little, so I immediately emailed Pharmacy Direct to see if they had the medication in stock. I received a reply WITHIN AN HOUR confirming that everything was in stock and that my order would be shipped that afternoon. True to their word, I ...

Purchased a variety of medications almost 3 weeks ago so emailed them questioning the whereabouts. "We were waiting for one of them to come back in stock" was the reply. Didn't receive any email asking if I'd like the others sent first or to cancel that one item so I could buy elsewhere. Am 8.5 months pregnant so was ordering for convenience however will never do so again as uncomfortable I am would have managed sometime to get the medications myself. Absolutely rubbish company.

Waited 4 weeks for medication to come from down the road. They do respond to calls and they do not care. I eventually got through to someone and they said they could not help. I suggested that with this level of customer service and the online reviews that their business did not have much of a future and she should look for another job - she agreed.

I had been using Pharmacy Direct for nearly 20 years. I sent them a new script several weeks ago but never heard back from them which was their normal practise over the years. I rang today and could not get through, they did not return left messages and then I noticed all of these atrocious reviews online. I guess this is another example of a company that performed well, restructured, sacked all their staff and then wondered why their company fell apart when no one would use them anymore. Thankfully this only cost me a script but I certainly won't be risking my money with a company you cannot contact. I look forward to reading about your company's bankruptcy in the news paper. A former customer!!!!

I ordered on line 7 working days ago. Order says we're packing your order. How long does it take to pack 2 bottles sunscreen & 1 nasal spray? I rang, no answer just an answering machine, left my number to be called back, no call received, so have emailed about my order and still haven't heard anything. I will never use this company again. I would be happy to get a refund.

They don't answer phone calls, don't reply to left messages on their message bank, don't reply to e-mails, head office in Sydney say they will get in touch with Brisbane and get you an immediate return phone call, doesn't happen. Placed order on 27/11/2016 and now 06/12/2016 and NO delivery, NO response, NO nothing. This business is obviously on its last legs and scamming customers of as much money as possible before they close down permanently. Now initiated a PayPal dispute to get my money back. Thankfully payed with PayPal.
Edit: Anothe...

I have been ordering from Pharmacy Direct on a 3 monthly basis for several years and had found their
service very good until my online order of November 29.As I had not received the order or any email with
tracking info I emailed them this morning and got the following automated response.I paid through Paypal so
will check the procedure to cancel as a last resort.

Dear Valued Customer,
We are experiencing a high volume of emails and calls at present.
Please be assured we will reply to you as soon as possible.
Please also note Pharmacy Direct is now under new ownership and we have re located to QLD our updated contact details are below:
Phone:1300 934 785 or 07 5510 7759 ...

We have used Pharmacy Direct for some years, but following its latest change of ownership we've had enough. The website is flakey and we tried for approx 10 days to access order entry.

As others have written communication is zero, stock levels pathetic, and as for delivery - well, how about 2 MONTHS for everyday items we have been ordering for years. Yep, no exaggeration - TWO MONTHS!!! Due to ongoing website errors three orders ended up being processed c. 20 September. The first order took some weeks to be received, with the third arr...

8 days after order the items have not been despatched, The wrong phone number is on the order confirmation for questions regarding the order. When you find out the correct one it is busy and the facility to leave a phone message does not appear to work. The main phone number cannot put you through to delivery enquiries

If they actually answer the phone, (unlikely), you will be unable to get what you want, and if by some miracle it is in stock, you will wait two weeks for it to arrive. Absolutely terrible.

They never answer the phone, most stock is out of order (including basic prescription medicines) and the delivery times are extremely unreliable. Add to this the fact the company has just been sold and relocated to Queensland and as a result you cannot access your order history or anything else for that matter, makes this company one to avoid.

Challenge me and go online at pharmacydirect.Com.Au and try to order anything and I bet it will be ''out of stock''.

Completely useless!

I have been attempting to contact them for a week, phone number is disconnected, emails go unanswered. Lucky I paid through paypal, and have now lodged a dispute. Money debited 3 weeks ago, and order still not dispatched.

I used to use pharmacy direct years ago & found them professional & I got my order quickly.
I thought I would try them again as the product I need is expensive and I need it for up to a year.
The women I spoke to on the phone was helpful but since I placed my order 12 days ago, even though my $$ have been debited, no order has arrived. I tried to ph them a few times but it's very hard to get hold of a person and even after leaving my name & ph no I didn't hear back from them. I sent an email and have been told they will get back to me?? but they are very busy at the moment etc
Very unprofessional & slack & I certainly won't use them again.

Took payment and only supplied about 1/3 of the order and still have not provided the balance. They claim it is on back order and noone answers phones or replies to emails. Very dodgy indeed

I ordered over counter medication, after a month, I called them, got put on hold for a long time. They never returned my call. A few days later, I got a tracking number. It will take another 4 weeks for the parcel to be delivered.

Placed order 2 and half weeks ago and paid via Paypal. Not heard a thing about the order. E-mailed 3 times. No response. Cannot get hold of them on phone. Thank goodness I paid with Paypal and can lodge a dispute and hopefully get my money back. Have used them for years but they are now VERY DODGY.

Sent my order on September 20, payment taken from my account next day. Rang on September 30 to check on order and was told two items were out of stock but would be in mid the following week and my order would be delivered end of the week. Rang again October 12 and was told still waiting on one item but would forward the rest of the order. Part order delivered two days later but two of the items were not what I had ordered.
Sent email on October 14 re wrong product but have had no response as yet. October 20 the balance of the order arrived bu...