Philips Avent Combined Steamer and Blender SCF870/21 Questions & Answers (page 4 of 9)

Good question, Jasmine! Our product specialists would be happy to answer it if you'd call them on 1300 363 391 if you're based in Australia or 0800 658 224 if you're based in New Zealand. :-)

Kind regards,
The Philips Australia Team

Good that you made us aware, Danijela. It's sad to hear that the product is acting up. We'd suggest that you'd reach out to our product specialist by calling them on on 1300 363 391 if you're based in Australia or on 0800 658 224 if you're based in New Zealand. They'll be happy to look for solutions and provide further assistance.

Kind regards,
The Philips Australia Team

Hi Amna, good that you've reached out about this. We could definitely see that after such a long period of down time the machine has sort of a strange smell. We'd recommend to check all the maintenance steps in our manual: http://philips.to/2wqv2G3. However if that doesn't seem to solve it, please contact us on 1300 363 391 (AU) or if you're located elsewhere through http://philips.com/support/.

In any case, we do hope you'll be able to use it soon again. :)

Kind regards,
The Philips Australia Team

Thanks for your interesting question. Unfortunately, this product isn't intended for cooking rice, so you cannot add uncooked rice along with the vegetables to the steamer. If you have any other questions, feel free to ask. :)

Kind regards,
The Philips Australia Team

Hi there, thanks for asking. We think it's best you contact our Avent team here; http://www.philips.com.au/content/B2C/en_AU/support-home/support-contact-page.html
for further assistance.

Kind regards,
The Philips Australia Team

Hi there,

We guess so! We wouldn't say it's particularly loud or quiet. ;) Hope that helps!

Kind regards,
The Philips Australia team

Hi Dee, thanks for your question. We kindly suggest you to give our colleagues a call on 1300 363 391 (Australia) or 0800 658 224 (New Zealand). Our colleagues would love to assist in your search for a new lid. :) We're hoping to hear from you. Enjoy your week!

Kind regards,
The Philips Australia Team

Hi there,

Thanks for reaching out to us with your question.We hope we can comfort you by saying colourisation can occur due to dyes in the food. This could happen during the process of steaming but also when washing it in the dishwasher, for instance. Good to hear that you've tried cleaning it with vinegar, though, as this helps in some of the cases. We do like to emphasize that the stains aren't harmful in any way! We hope this answers your question. Please know that you can always reach out to us on Facebook or Twitter (@PhilipsCare) as well.

Kind regards,
The Philips Australia Team

Hi Czar,

thanks for reaching out to us. If you've already used the Steamer Blender again and everything was fine then you can just continue using it as you were. If you have any doubts then we would advise you to call the customer service line on +63 2 667 9000 and our colleagues can help you further.

Kind regards,
The Philips Australia Team

Hi Lyang,

That's a pity! There may be a chance this can be fixed though. We would recommend to contact our care centre at 1300 363 391. Our representatives there should be able to help you from here on.

Kind regards,
The Philips Australia team

Hi there,

Good that you reached out to us! We're sorry to hear this. We'd be happy to look into solutions for your appliance. The fastest way for us to help you is if you call us on 1300 363 391, if you're in Australia. Hope to hear from you soon. :-)

Kind regards,
The Philips Australia Team

Hi there, thanks for your question! The Avent Steamer and Blender is indeed not suitable for hot ingrediënts. Could you tell us a bit more about the issue you're experiencing with the blender? Does the knife unit seem to be blocked? If yes, this could be because the blender contains too much food. Let us know if processing a smaller amount of food helps. We're hoping to hear from you. :)

Kind regards,
The Philips Australia Team

Hi there, thanks for your question! The Avent Steamer and Blender is indeed not suitable for hot ingrediënts. Could you tell us a bit more about the issue you're experiencing with the blender? Does the knife unit seem to be blocked? If yes, this could be because the blender contains too much food. Let us know if processing a smaller amount of food helps. We're hoping to hear from you. :)

Kind regards,
The Philips Australia Team

Hi Hermann. Please find the cleaning instructions for the Steamer and Blender here: http://bit.ly/2qXiVwT. We're not sure if this answers your question, as we're not entirely sure what you mean by the white bottom. Please be aware we do not advise you to immerse the motor unit in water. The white lid of the jar however can be removed en thoroughly cleaned. In case food residue has built up in parts of the appliance, immerse the parts in warm soapy water for about half an hour to soften the residuals and remove them with the help of a brush. If this doesn't help with cleaning the jar, we kindly ask you to get in contact with our support team. You can reach them on 0800 658 224 if you're based in New Zealand or on 1300 363 391 if you're based in Australia. Alternatively, you can contact us on either Facebook or Twitter (@PhilipsCare), where we'll be to help out 24/7. Kind regards, The Philips Australia Team.

Hi Deepak,

That's a very good question! The Combined Steamer and Blender is ideal to steam fruit and vegetables. The appliance is intended for preparing baby food, however you can use it to prepare other foods, for example sauces and steamed vegetables as long as you adhere to the instructions for use enclosed with the product.

Hope this helps!

Kind regards,

The Philips Australia Team

Hi there Sara,

Discoloring may occur and is common to all food preparation appliances. Some foods with strong colours, as tomatoes or carrots, can discolour some parts of the device. This does not affect the quality, hygiene and performance of the product and you can keep using the product safely. If the stains are difficult to remove, use some (cooking) oil. Apply some drops of oil on a towel or tissue and rub the stains. Hope this helps!

Kind regards,
The Philips Australia team

Hi Jordan,

Thanks for reaching out. We think it's best if you contact our care centre at 1300 363 391. They will be able to help you in your search.

Kind regards,
The Philips Australia team

Hi Diana,

Thanks for contacting us. That doesn't sound very pleasant! Has it been acting this way since you bought it? We'd recommend to contact our colleagues of the care centre for further assistance. They may be able to help out further from here on.

Kind regards,

The Philips Australia team

Hi Amie,

Thank you for reaching out to us. Have you tried cleaning the jar with a sachet of citric acid yet? Adding 10g to 200ml of water and following the same steps you did when descaling with vinegar might help to get rid of the buildup scale. Furthermore we'd like to advise you to always check if the water tank is empty and open after use, to avoid any bacterial growth. There's some more cleaning tips that might come in handy here: http://philips.to/2qrJbQd. If none of these work, feel free to reach out to us on Facebook or Twitter, where our team is available 24/7 to help.

Kind regards,
The Philips Australia Team

Hi Sara, thanks for asking. We advise you to follow this link for more info on cleaning the product: http://www.p4c.philips.com/cgi-bin/cpindex.pl?ctn=SCF870/21&hlt=Link_FAQs&mid=Link_FAQs&scy=GB&slg=ENG

If you still have any further questions, we advise you to call us on (if you are based in Australia) 1300 363 391 for further assistance.
Mondays to Fridays: 9:00 am - 5:00 pm EST

Kind regards,
The Philips Australia Team