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Philips Avent Combined Steamer and Blender SCF870/21 Questions & Answers
168 questions from our users
Jacqueline A.asked
Hello! Can I steam chicken and veggies at the same time? And is it safe to cook them together? Thank you
2 answers
Philips S.Philips Avent
Hello Jacqueline,
Thanks for your question. It's certainly possible to steam both chicken and veggies both together, though keep in mind that you need to consider the different steaming times, for more info check out this link: https://philips.to/39Ls4j3. We further also want to emphasize that we recommend following your local food safety guidelines and cleaning the device before and after usage. We hope this answers your question.
Kind regards,
The Philips Australia Team
Philips S.Philips Avent
Hi Jacqueline,
Thank you for your questions. It is absolutely safe to steam chicken and veggies together. You can find specific instructions in the recipe booklet. Hope this helps. If you have any further questions, just let us know. :)
Lisseth C.asked
If I steam vegetables and meat what should be time and the amount of water? Considering that for vegetables is 15 min (150ml) and meat is 20 min (200ml). Additional to this is the steamer reaches 20 min should I stop it or should I wait for the beep?
If there is water remain represents a big issue? Thank you
1 answer
Philips S.Philips Avent
Hi Lisseth, thank you for your review. We recommend you to reach out to our product team, as they could answer your questions the best way. You could contact them with this phone number: 1300 363 391 from Mondays to Fridays: 9:00 am - 7:00 pm EST. We hope this information helps you!
Kind regards,
The Philips Australia Team
Yoovi G.asked
I forget to descale the tank after 4 weeks.I clean it around 7 weeks. Yes it was brown from inside.Can food get contaminated from it.
1 answer
Philips S.Philips Avent
Hi Yoovi,
Thank you for your question. If the tank is properly cleaned and it looks clear now it shouldn't be a problem. We do advise you to descale the tank more often from now on.
Kind regards,
The Philips Australia Team
Rowdy82asked
How do you open the steamer lid in the 4in1? We have pieces of meat inside and cant find a way to open the lid. TIA
3 answers
Philips S.Philips Avent
Hi Rowdy,
Thanks for your question. The plastic part fitting may be tight at first usage, but rest assured. This is normal due to the material characteristics. The opening of the blender will become smooth after several times of use. Just try opening the blender like usually. If this doesn't help, feel free to reach out to our team on the phone. You can contact us on 1300 363 391 (AU) or 0800 658 224 (NZ).
Kind regards,
The Philips Australia Team
Thanks will call the support # as I still dont know how to open the lid
Philips S.Philips Avent
Hi Rowdy, have you found a way to open the steamer lid? We're awaiting your reply!
Kind regards,
The Philips Australia Team
Tej00asked
Hi so we just used it twice and we are getting water where we place the veg for steaming after the steaming process is that normal?
1 answer
Philips S.Philips Avent
Hi, thanks for your question here! We have looked into it for you, but we were not able to find the information we were looking for, unfortunately. Therefore, we recommend you to get in touch with the product specialists via 1300 363 391 (AU) or 0800 658 224 (NZ). They will be able to have a closer look at it and answer your question. :-)
Kind regards,
The Philips Australia Team
Neetu M.asked
Everytime when I start steamer is sounds beep...what's the reason and how can I handle it?
1 answer
Philips S.Philips Avent
Hi Neetu, thank you for your question. We would like to learn more about this issue so we can help you further. Could you reach out to us by phone NZ: 0800 658 224 (Mondays to Fridays 9:00 am-5:00 pm) AU: 1300 363 391 (Mondays to Fridays: 9:00 am - 7:00 pm EST)? We look forward to hearing from you!
Kind regards,
The Philips Australia Team
Tanuja M.asked
Hi
The blender function is not working anymore and rubber seal is also missing.
What should i do?
1 answer
Philips S.Philips Avent
Hi there, thanks for asking. We like to get in touch and see how we can help. Please contact our colleagues directly on the below number for further assistance:
Call us
1300 363 391
Mondays to Saturdays: 7:00 am - 7:00 pm EST
Hope to hear from you soon.
Kind regards,
The Philips Australia Team
Leanne H.asked
Hello, Ive lost my measuring cup and now dont know how much water to put in for the different time setting. Can I get a guide of ml to minutes please.
No answers
Marina M.asked
Hello, I have 4in1 model. Everytime after steaming (no matter the time or the food), when I turn the jar upside down for the blending option, excess water leaks into the jar. Is that normal?
1 answer
Philips S.Philips Avent
Hi Marina.
Thanks for your question. It is actually quite normal for a bit of water to get in the jar when turning it upside down. This is simply steam that is released from the products you're steaming, so it's perfectly safe. Hopefully this helps. :)
Kind Regards,
The Philips Australia Team
Enath N.asked
Hi
The blender function is not working anymore
What should i do?
Thanks
Enath
1 answer
Philips S.Philips Avent
Hi Enath, thanks for your message. We're sorry to hear that your blender has stopped working. Feel free to reach out to us on Facebook and/or Twitter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391.
Kind regards,
The Philips Australia Team
REUasked
My rubber valve is missing. Is there a spare part for that? Or is it really necessary to put the rubber valve on the cover?
3 answers
Philips S.Philips Avent
Hi there,
Thanks for contacting us. We regret hearing you misplaced the rubber valve of the steamer and blender. Or was it not in the box in the first place? In any way, we would recommend reaching out to our customer service team for more assistance. You can reach them at 1300 363 391. We'll cross our fingers that they can help you locate the valve.
Kind regards,
The Philips Australia team
But is it still safe to use without the valve?
Philips S.Philips Avent
Hi again, for this question we kindly advise you contact our product specialists directly on 1300 363 391 to discuss this further.
Kind regards,
The Philips Australia Team
Ryan G.asked
Hello Avent.. My 4in1 steamer blender has carrot stains esp in the lid cover... how can i remove it? Thank you
1 answer
Philips S.Philips Avent
Hello Ryan,
Thanks for bringing this to our attention. How odd! Carrot stains can be pretty difficult to remove. The dishwasher didn't do the trick? We would recommend to let it soak for a while in hot soapy water, or in hot water with baking soda. We'll cross our fingers for you!
Kind regards,
The Philips Australia team
Emilia G.asked
Hi! The light does not go off at the end of the steaming cycle, nor is there any sound coming from the appliance. I tried different times and waited a long time, but it just stays on.. Any ideas? Thanks!!
1 answer
Philips S.Philips Avent
Hi there, Emilia. Thanks for pointing this out. You should hear a buzzing sound and the light should go off automatically. Strange! For how long have you waited, approximately? It should not take more than 2 minutes. If it does, please contact our colleagues at 1300 363 391 for further assistance. Perhaps they know more about the issue. Thanks in advance!
Kind regards,
The Philips Australia team
Alexandria Lasked
Hi there, i keep trying to use the steamer function and every time i flick from off to steam the orange light comes on for a second beeps and then turns off. Intermittently it will then turn on solidly then beep again and turn off. Any help?
2 answers
I’ve never had this issue, wondering what this might be, is there enough water in the unit? Has the unit been decalified lately? Has it worked fine before?
Philips S.Philips Avent
Hello Alexandria, thanks for reaching out. Based on what you've described, it unfortunately appears that the device has become faulty. We would like to take a closer look at what we can do to help you in this situation. Please give us a call on 1300 363 391 (AU) or 0800 658 224 (NZ).
Kind regards,
The Philips Australia Team
Rhonda Vasked
Hi, before i purchase one, how much food does the compartment hold? Andcan you make it mashed bot pureed ? Thankyou
1 answer
Philips S.Philips Avent
Hi, Rhonda. Thanks for taking the time to reach out to us here about this. The capacity of the 2-in-1 babyfood maker is approximately 450 mL (fluids). Unfortunately, we're not entirely sure what you mean with your second question. Could you kindly rephrase it? We'd like to see if we can assist you.
Kind regards,
The Philips Australia Team
Shiryasked
I would like to know whether I can use Avent Bottle warmer to warm or de-forest the food which prepared by this product and have been stored in Avent storage bottle?
1 answer
Philips S.Philips Avent
Hi there, Shiry.
Thanks for your interest in our products and for your question. We suspect the SCF355 (https://bit.ly/2T6b927) fast bottle warmer might be just the product for your situation. :) As this one has special modes for defrosting baby food. Hope this answers your question. Otherwise please feel free to reach out to us on http://philips.com/support/.
Kind regards,
The Philips Australia Team
Reshma Masked
How to clean the part the green and white part attached.. can we use any strong detergent to clean the rubber part? pls asv
1 answer
Philips S.Philips Avent
Hi Reshma,
Thanks for reaching out about this. We can certainly appreciate that you'd like to keep this steamer as clean as you can. We only recommend mild detergents, as a strong detergent might be able to damage the components. You can find our recommended cleaning instructions on this page: https://philips.to/2GAxfZu. We expect you'll come a long way with these, however if it isn't sufficient. Don't hesitate to reach out to us through http://philips.com/support/.
Kind regards,
The Philips Australia Team
Natasked
Hi,
I have a Philips Steamer blender and while it’s very helpful, off late the steaming function only keeps beeping every 1 minutes. The food still gets steamed but the annoying noise comes on atleast 10-15 times during the steaming session. Is the machine trying to tell me something?
1 answer
Philips S.Philips Avent
Hi Nat, thanks for reaching out about this. Very often the reason this steamer will start beeping, is when there's just a bit to much food in the jar. We would recommend taking some out and trying again. If that doesn't work, please do reach out to us on 1300 363 391 (AU) or on 0800 224 658 (NZ). We'd be happy to see how we can help you further.
Kind regards,
The Philips Australia Team
Simonasked
Hi. We have a baby cook and love it. However food blender has a base that does not seem to be able to be removed and gets food in it which is going mouldy and smelly. How do you clean this? Thanks
1 answer
Philips S.Philips Avent
Hi Simon. Thank you for your question. Great to hear you love the Avent steamer and blender! You're correct this part isn't removable. You might be able to clean it by letting it soak in hot soapy water. We recommend rinsing every part that gets in contact with food right after usage, to make sure no residue builds up. If this didn't do the trick, please feel free to contact our support team so that we can look into alternative solutions for you: https://bit.ly/2wukcTf. Kind regards, The Philips Australia Team.
Artemisasked
Hello,
I am facing a similar problem with various people below.
After steaming a burning smell in the water lid and brown water in the food department.
No answer was provided to noone regarding this issue except for calling the support unit.
Any feedback on that?
I am from Cyprus. Who should I contact?
Thank you.
1 answer
Philips S.Philips Avent
Hi there, Thank you for sharing your feedback here. We're sorry to hear you are experiencing some issues with the SCF870/21 as well. We think it might be wise to contact our product team directly for a suitable solution. They can be reached on Social Media (Facebook, Twitter or Instagram).
Kind Regards,
The Philips Australia Team
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