Philips Avent Combined Steamer and Blender SCF870/21 Questions & Answers (page 2 of 9)

Hi there, Thank you for sharing your feedback here. We're sorry to hear you are experiencing some issues with the SCF870/21 as well. We think it might be wise to contact our product team directly for a suitable solution. They can be reached on Social Media (Facebook, Twitter or Instagram).

Kind Regards,
The Philips Australia Team

Hi Kim. Sorry to hear you've lost the blade of your blender, as we can imagine the inconvenience. We'd like to see if we can help you find a new one. Could you therefore please get in contact with our support? You'll find us on Twitter (@PhilipsCare), Facebook, or you can call us on 0800 658 224 (NZ) or 1300 363 391 (AU). Kind regards, The Philips Australia Team.

Hi there, thank you for reaching out to us here. You are now speaking to the Philips Australia Team. :) To get our support in Luxembourg, we recommend you to reach out to us through one of our social media channels (Facebook or Twitter for example). There, we have a team sitting ready to look into this further with you. Thank you in advance.

Kind regards,
The Philips Australia Team

Hi, Melanie. Thanks for reaching out to us about this here. All parts of our Philips AVENT combined steamer and blender that come in contact with the food and/or water are 100% BPA-free. That means it's totally safe for your little one. Hopefully this answers your question.

Kind regards,

The Philips Australia Team

Hi there, Viera.

Thanks for submitting your question. We'll happily help you further. :) All the parts are dishwasher safe. In case food or mould has built up in parts of the appliance, immerse the parts in warm soapy water for about half an hour to soften the residuals and remove them with the help of a brush. The brush should get rid of the food. Will you let us know if this helped? Fingers crossed!

Kind regards,
The Philips Australia team

Hi Lucia, thanks for your question. It's great to hear you are using our Steamer and Blender! Normally, when the steaming process is finished, the appliance produces a buzzing sound and the steaming light goes out. If the steaming light does not go on anymore, it could be that the jar is not placed on the motor unit properly. Could you check if all the parts are assembled well? Otherwise, we'd like to ask you to reach out to us by phone to get into the issue more in-depth. You can reach us at 1300 363 391 (0800 658 224 for New Zealand). Thank you in advance, we hope to hear from you soon.

Kind regards,
The Philips Australia Team

Hi Irene, thanks for reaching out to us here. To remove the stains from the appliance, we advise to immerse the water tank in warm soapy water for about half an hour to soften the residuals and remove them with the help of a brush. We don't have a special brush available for this, but you can use a normal dishwashing brush. We hope this helps!

Kind regards,
The Philips Australia Team

Hi there, thanks for asking. We advise you to contact our local product experts for further assistance. You can contact them on the below number:

1300 363 391

Mondays to Fridays: 9:00 am - 5:00 pm EST

Kind regards,
The Philips Australia Team

Hi Mario,

The main reason why the steamer might stop producing steam is due to the amount of water inside. We recommend to add plenty of water to the water tank before starting the steaming process. Furthermore, it's important to descale the device regularly to maintain a consistent steam. If this doesn't solve your issue, we'd like to ask you to reach out to us on Facebook or Twitter. Our agents will be more than happy to assist you further.

Kind regards,
The Philips Australia Team.

Hello Samar.

Thanks for submitting your question. That doesn't sound very good and we'd like to have one of our specialists to have a look into this. Would you mind contacting our Avent team at 1300 363 391? They should be able to help out.

Kind regards,
The Philips Australia

Hi Su,

The SCF870/21 is ideal for steaming and blending foods such us fruit and vegetables. Unfortunately, it doesn't boil the ingredients entirely and thus is not able to cook rice. We hope this answers your question.

Kind regards,

The Philips Australia Team.

Hi Anthea! Good question. The Steamer-Blender isn't suited to blend raw nuts.You can find more about how to use the steamer blender on the product page: https://www.philips.com.au/c-p/SCF870_21/2-in-1-healthy-baby-food-maker/overview. If you'd like more details, you'll also find the manual there. :) Hope this helps!

Kind regards,
The Philips Australia Team.

Hi there. Thank you for your question. The Avent steamer and blender is not intended to cook or steam rice with. It is only intended for fruit, vegetables, meat and fish. Hopefully that answers your question. Kind regards, The Philips Australia Team.

Hello Marilou,

Thanks for contacting us here. We regret hearing that you are facing issues with the Avent SCF870/21. However, we might be able to give you some tips for this and get it back to work.

First, it is possible that there is too much food in the blender. This might block the blades of your blender. We recommend turning off the appliance and to process smaller amounts of the food. Also, please do not blend the food for longer than 30 seconds. Another reason for the blender not work is that the bowl is in steam mode. Please adjust the mode of the bowl and process the food as instructed.

We hope that this will be helpful. However, if you feel like this is not helping, please feel free to reach out to our service team on 1300 363 391 (Australia, Mondays to Saturdays: 7:00 am - 7:00 pm EST) or on 0800 658 224 (New Zealand, Mondays to Fridays: 9:00 am - 5:00 pm).

Kind regards,
The Philips Australian team

Hello Bharath,

We regret hearing that the Avent Steamer Blender has stopped working properly. Also, we can imagine that this is inconvenient for you. Have you spoken to our customer care about this already? You can reach out to them through this number: 1300 363 391. Our customer care is available from Mondays to Fridays (9:00 am - 5:00 pm EST).

Kind regards,

The Philips Australia team

Hi there, thanks for getting in touch and we like to see how we can help. We advise you to contact our colleagues on the below number for further assistance:

1300 363 391

Mondays to Saturdays: 7:00 am - 7:00 pm EST

Kind regards,
The Philips Australia Team

Hi there, Dila.

Thanks for submitting your question Yes, there is, although we're not sure what you would like to know exactly! Is there a specific reason you would like to know this?

Kind regards,

The Philips Australia team

Hi Mrs Mc. Thank you for contacting us about this. We can imagine that's an unwelcome surprise, and we'd therefore like to investigate this further. Can you please get in contact with our support team? Our specialists will gladly look into this and provide you with a solution. You can reach us on Facebook and Twitter (@PhilipsCare), but of course you can also give us a call if you prefer: 1300 363 391 (AU) or 0800 658 224 (NZ). Kind regards, The Philips Australia Team.

Hi there, Chris. Thanks for asking and sorry for the late reply. For cleaning tips we advise you to follow this link: https://www.philips.co.uk/c-f/XC000003079/how-do-i-clean-the-combined-steamer-and-blender

If you have any other questions, feel free to ask.

Kind regards.
The Philips Australia Team

Hi Reeet,

Thanks for reaching out about this. Of course the Steamer and Blender makes sound, but we can imagine your concern when it's notably louder than before. It might be that the sieve is not attached to the lid of the jar properly. Could you check whether this is the case? If this doesn't seem to solve the problem, please contact us on social media or through 1300 363 391 (AU) or http://philips.com/support/ if you're located elsewhere.

Kind regards,
The Philips Australia Team