Philips Avent Combined Steamer and Blender SCF870/21 Questions & Answers (page 3 of 9)

Hi there,

It is possible that some food got stuck between the blades and the jug. Please do reach out to us through our social media channels (Facebook or Twitter) for further assistance. Hope this helps!

Kind regards,
The Philips Australia Team

Hi there,

Thanks for asking this question. You can clean the parts which can be taken off by immersing them in warm soapy water for about half an hour to soften the residuals and then remove the food residuals by using a brush.

Kind regards,
The Philips Australia Team

Hi Barbara, thanks for your question. The measuring cup shows millilitres and the corresponding steaming time in minutes: 50ml = 5 min, 100ml = 10 min, 150ml = 15 min, 200ml = 20 min.We hope this answers your question.

Kind regards,
The Philips Australia Team

Hi Jenny and Alex,

Thank you both for posting your concerns here. You can find cleaning instructions on the following page: http://philips.to/2Fzv7PN.

However, if food residue has built up inside parts you're not able to reach or disassemble, we would advise you to get in contact with our product specialists. They will then look into this further to see how they can help out. You can call them on 1300 363 391 if you're in Australia, or 0800 658 224 if you're in New Zealand. Please note we're also available on both Facebook and Twitter (@PhilipsCare) 24/7, if that would be more convenient for you.

Kind regards,
The Philips Australia Team

Hi Paola, thanks for reaching out. How strange that your Avent Steamer and Blender decided to turn itself off. It would be great if you could give our colleagues a call at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can see how they can be of assistance. We wish you and your family a lovely week.

Kind regards,
The Philips Australia Team

Hi Ronen, thanks for your question!

A buzzing sound is there to indicate that the Steamer/Blender is done steaming. We hope this answers your question, if not, please let us know!

Kind regards,
The Philips Australia Team

Hi Salma,

Thanks for reaching out to us about this. We have to see we agree this isn't quite normal. We'd like to advise to contact our customer care team about this to get to the root of the issue and to solve it. If you're located in Australia, we'd recommend reaching out to 1300 363 391. However if you're situated in a different country, please find us through http://philips.com/support/.

Talk to you soon. :)

Kind regards,
The Philips Australia Team

Hello Christina,

Thanks for contacting us regarding this. We certainly take an experience like this seriously, as this shouldn't happen just like this. We implore you to contact us on 1300 363 391, through social media or through http://philips.com/support/. We'd like to see how we could help you out in this situation to our best abilities.

Many thanks in advance.

Kind regards,
The Philips Australia Team

Hi Grant,

Thanks for reaching out. That's a good question. You should indeed be able to get this part. We kindly advise you to reach out to our specialists on 1300 363 391 if you're based in Australia or on 0800 658 224 if you're based in New Zealand. They're more than willing to tell you more about it. Please know that you can always reach out to us on Facebook or Twitter (@PhilipsCare) as well.

Kind regards,

The Philips Australia Team

Hi, Kate, the silicone valve cap is necessary for the steaming process. This automatically answers your second question: quality of food can be compromised indeed if this part goes missing.

Kind regards,
The Philips Australia Team

Hi Surbhi, thanks for your question. There are a couple of things that could be at play:

- The blade unit is blocked, because there is too much food in the jar.
Switch off the appliance and process a smaller quantity. Do not let the device blend for more than 30 seconds.

- The jar is in the steaming position.
Turn around the jar and start blending.

Trying different electrical outlets.

If this doesn't solve the issue, please contact us on 1300 363 391 or through http://philips.com/support/.

Kind regards,
The Philips Australia Team

Hi Rania, thanks for reaching out and for telling us a bit more about your experience with the Avent Steamer and Blender. It would be great if you could give our colleagues a call on 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can assist you further. We're hoping to hear from you and we wish you a very nice week.

Kind regards,
The Philips Australia Team

Hi Baxta, thanks for your questions.

First of all, we're sorry to hear this happened. Please take note of the following two possible causes:
- You have not assembled the lid properly on the jar. Assemble the lid properly on the jar. See chapter 'Using the appliance'.
- There is too much food in the jar. Switch off the appliance and process a smaller quantity.

If you feel both of these potential reasons weren't why the leaking happened, please reach out to us. We'd like to figure this one out for you. You could reach us on 1300 363 391 or on http://philips.com/support/.

Kind regards,
The Philips Australia Team

Hello Shanushree, thank you for reaching out to us. We can understand your concern as you naturally want nothing but the best for your baby. We can assure you, though, that the Combined Steamer and Blender is safe to use. All the materials that come into direct contact with food and/or water are made of BPA-free materials. Therefore, the Combined Steamer & Blender is perfectly safe for your baby. We hope that we were able to comfort you with this answer. Should you have further questions, feel free to call our toll-free number 1300 363 391 (for NZ: 0800 658 224).

Kind regards,
The Philips Australia Team

Hello Bronka, thank you for your question. Since only the steamer stopped functioning, we suspect the device needs to be descaled. Follow the steps below to properly descale the water tank:
1. Make sure the appliance is switched off and unplugged.
2. Add one sachet of citric acid (10g) to 200ml of warm water. Alternatively, you can use a solution of 150 ml water and 50 ml of white vinegar (8%).
3. Fill the water tank with the descaling solution.
4. Close the lid of the filling opening.
5. The jar (without food inside) needs to be in the steaming position.
6. Plug the appliance back in and turn the control knob to the steaming position.
7. Switch off the appliance after 5 - 6 minutes of steaming and unplug it. Approximately 150ml water remains in the water tank.
8. Pour the remaining used solution out of the water tank.
9. Rinse the tank thoroughly with fresh water several times.
10. Fill the tank with 200ml water and run two complete steaming cycles without any food in the jar (until the appliance switches off automatically) before you use the appliance again. Make sure to wait for 10 minutes between each steaming cycle.
11. Check, if the water tank is completely empty from water and leave the filling opening open to avoid bacterial growth.

We hope this solves the issue with your steamer. Otherwise, please give us a call at 1300 363 391 (0800 658 224 for New Zealand) so we can further investigate with you.

Kind regards,
The Philips Australia Team

Hi Ruba, thanks looking for help in regards to this matter. If you haven't already, we would like to advise to get in touch with us directly in order to help you out from here on out. You could find us through social media (Facebook & Twitter) or through http://philips.com/support/.

Kind regards,
The Philips Australia Team

Hi Ingy,

Good question! After each use the steamer blender should be completely cleaned. To get rid of residue we would recommend to immerse the parts in warm soapy water for about half an hour to soften the residuals and remove them using a brush.

If this doesn't do the trick, please contact our customer support through 1300 363 391 or through http://philips.com/support/.

Kind regards,
The Philips Australia Team

Hi Stacey,

Thanks for your question. We regret hearing that you've been unable to cook the veggies the way you want to, so let's see if we can be of help. There are a few things that we like to share with you in order to - hopefully - fix your issue. There can be several reasons why the steam function does not work (properly). The most important thing is that the jar is positioned in the right way (in steaming position). Besides that, it's possible that there is too much scale in the water tank. Is this something that you've already tried? Of course, this is not applicable to you if you just bought the device. After one steaming cycle, the device needs about 10 minutes to cool down until a new steaming cycle can be started. It could be the case that you have to wait a bit longer. If the steam function is still not working it could be that the safety switch is broken. In that case, we advise you to reach out to our specialists on specialists on 1300 363 391 if you're based in Australia or on 0800 658 224 if you're based in New Zealand. They're more than willing to assist you further. Please know that you can always reach out to us on Facebook or Twitter (@PhilipsCare) as well. Good luck!

Kind regards,
The Philips Australia Team

Hi Eva! Good that you made us aware of this. We're not able to conclude where the smell is coming from, but we'd like you to know what we take this very seriously. Please, don't check it yourself, as we can't guarantee the safety of the product at the moment. We'd like to ask you to reach out to our product specialists on 1300 363 391 if you're based in Australia or 0800 658 224 if you're based in New Zealand. They'll be able to provide further assistance.

Kind regards,
The Philips Australia Team