Philips RQ1250/17

1. My shaver stop working just after being charged. Contacted customer service but got no response, no after sale service
2. I also noted while shaving, the cut hair falls all over your shirt.

For a shaver that retails for well over $300 you would expect a close shave, however this is not the case. To get a close enough shave you really need to push hard and as a result, you will also get a rash or very sore face. The problem is in the design to start with, as the shaver heads have a very large outside surface area, which means you can't get close enough around your nose or ears etc. The blades are also very ineffective for this reason. I would not recommend this shaver.

I'm very disappointed by Philips that stopped producing shaving head sensotouch 3d. They were the best they never made. Quality, silence and rapidity. It was time for me to change the 3d sensotouch head after 4 years of usage and Phillips provide me 9000 series head as replacement. It is very bad on all aspect. Lost on quality, lost regarding the noise, lost regarding the time to shave. I hope Philips will react because I will not put 200 euro on a new 9000 series to get this result when I will need to replace the body of my shave.

This shaver is of very poor quality, I've replaced the body under warranty and purchased a new head and the unit stops through out the shave. I'm now stuck with 2 head units that stop throughout the shave. What a bad design

The problem i encounter is the spillover and scattering of small beard particle around and the top side of the removable heads. These particles are even flying around while breathing and being inhaled...a solution should be there at least in the coming models.

It's been a little over a year since I've purchased this shaver. I've only used it a couple of time but all of a sudden it won't charge. I have no idea what's going on and the customer service reps online are no help either. Quite frustrating.

The original head lasted nearly 18 months.
I have gone through 3 new design replacement heads in the last 6 months at $90 each.
Try another brand, Philips is very poor quality.
I have spoken to someone from Breville, they informed me Philips have been advised of the poor quality of the replacement heads but no action from Philips.
(The 1 rating was the lowest I could give)

Plastic retaining clip keeps coming off one of the blades and no matter how often I use the supplied 'tool' to fix in place, it keeps coming off, Very disappointed as I only had this shaver for two months. Apart from the clip, the shaver works ok both dry and with foam which was a surprise to me as I come from a blade background. Hope I don't have continued problems and need to replace the shaving head which seems to be tha major issue when reading other reviews.

Owned Shaver for two months when the first charger failed. Replaced free of charge then two weeks later the second unit failed. Replaced again and charged this time. Shaver is below average in its performance and now the cleaning system has stopped. Rubbish over priced product. Heading back to Braun.

Product is totally pathetically useless.I sent mine back and it was still dysfunctional when returned...30 years of Philips fandom ruined by this (and a dodgy Sonic toothbrush). Abysmal design and engineering are now ruining a once reliable brand. What has gone wrong with Philips? The shaver simply does not shave anything when used wet and hardly anything when used dry. It glides uncomfortably over the beard but cuts nothing of any consequence. This has been the same from day one and the 50 times I have tried to use it. Philips say replace the...

I have only used Phillips shavers since the early 80's the latest being the RQ1250 the original head the RQ12 was great. Now that I need a replacement head the new head the RQ12+ is not up to the usual Phillips standards. I have check to see if I could still obtain the RQ12 head, these are now going for nearly $200.00 as they are in demand from all over the world. Phillips need to reintroduce the RQ12 head as the new RQ12+ head is receiving very poor reviews across the world.
When you view the two heads together you can see the cost cutting i...

I bought my other half a RQ1250 for Christmas the year before last and he loved it. It has worked well until recently when it just shut down - no lights, no charge - completely dead! I would expect that from a cheaper option but it's ridiculous to pay hundreds on something that doesn't last! Not happy.

Bought the RQ1250 about 18 months ago. The best shaver of any brand I've tried. My first Philips was in 1967!! Decided I may need new blades so I bought some. Guess what? they changed the design of the blades. My 18 month old blades shave better than the brand new redesigned ones. Contacted Philips and all they had to say was that my comments were unusual. That's it - no other comment or offer to assist (as I had asked them to).

I've gone back to my old blades until they quit then I'm buying any brand of shaver as I believe replacement b lades cost more that a new shaver. Thanks Philips, you've lost another customer.

Similar to the last poster. i am on my second unit and this one has gone bad also. I put it on the Jet clean and no lights come on. The same thing happens with the portable charger. it did this intermittently but now it has stopped working formed. Waste of money!

I have the Sensotouch 3d RQ1250. This is my second unit.
The first one was great.. good shaving. good shave time etc.. until one day it decided not to charge anymore.
I bought another from the local Good Guys... again, worked perfectly.. until today about 12months later i think.
It won't take a charge and wont start up.
This is pretty disappointing.. Can't wait to see if phillips acknowledge a problem... I am assuming the internal battery has died or dropped a cell and hence is no longer operational...