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46 questions from our users
Can I switch off the lights on the S9000IQ. It is an unnecessary gimmick and using the battery faster. Stop millennials having input into the function of your shaver. The same issue with my Kia - flashing coloured lights with the sound system. Unnecessary and distracting from the purpose of the item.
Not from what I could see. I had a similar problem. More power for the shaver means less battery life. These shavers need much higher capacity lithium ion batteries.
Hi. Thank you for sharing your feedback with us and bringing this into our attention. Unfortunately, you cannot switch off the lights on your device. However, we will definitely pass your suggestion o...
Read moren to our product development team for future improvements. Kind regards, The Philips Australia Team
Wrong, read the USA site - When your shaver is turned on, pressing the main menu button allows you to switch between the three Pressure Guard sensor settings. The lights will go off when one is select...
Read moreed. So much for Phillips knowledge of their own product! Saves battery, yuppy idea again a waste of effort!!
Recently while shaving the whole head assembly has started to come off the shaver body. The shaver motor stops when this happens. I then have to push the head assembly back onto the shaver which is difficult to do and then it's okay for another few days.
Why is this happening? Can this be fixed some how?
Hi there, Howard. Thank you for reaching out to us. We're sorry to hear that your shaver is acting up, we'd like to investigate the issue with you. We'd like to refer you to our product team for help....
Read more You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help. Kind regards, The Philips Australia Team
My S9211/12 doesn't seem to have adjustable comfort settings...I cant see an (+) or (-) settings to adjust. Am I doing something wrong?
Hi David,
Thanks for your question here. Unfortunately we don't quite know what settings you mean. Therefore we think it would be best to contact our product team directly for this question. You can ...
Read moredo so at 1300 363 391: Monday - Friday: 09:00 am - 05:00 pm EST. They will be happy and able to help you out with this.
I have a Phillips series 9000 electric razor. Was purchased recently using frequent flyer points.
The razor is great but the charger does not appear to be charging it, when plugged in nothing lights up to indicate it is charging. After being plugged in for a day when i use it and turn it off a red light shows, band of red and it beeps. Appears the charger is not working. What can i do to rectify this. Thanks Pete
I contacted your phone number, spoke to a lady, she said you would replace the charger . She said she would send an email this has not happened. Starting to think I have bought a dud.
first of all, I have bought one and then returned it and got a refund but my problem with the shaver it was snitching the hair, now for your problem did it come with a flat charger where you place the...
Read more shaver on? here is a link to what you should get: https://www.philips.com.au/c-p/SP9860_13/shaver-s9000-prestige-wet-dry-electric-shaver-series-9000Hi there, Peter. We're sorry to hear that you are having trouble charging your new razor. Are you sure the charger is compatible with the razor? To find out which charger is compatible with your razor...
Read more, please call us for further support. You can reach our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
I just purchased your product. After a few weeks this is what happened.
Hi Stefan, thanks for reaching out to us. We're sorry to hear that your shaver stopped working this quickly. For assistance, feel free to contact our product team via 1300 363 391 (Monday - Friday: 07...
Read more:00 am - 07:00 pm EST). Our colleagues will gladly assist you! Kind regards, The Philips Australia Team
Hi. My Philips Smartclean system charges the shaver but after a few minutes it beeps continually. I changed the liquid and unplugged it but it still does the same thing. The result is the shaver is only partially charged after 3 hours of beeping. Please help.
Hi Franco,
Thanks for flagging this here. That doesn't sound quite right, and we'd like to have a closer look into this for you. We recommend reaching out to us directly on 1300 363 391 (Mondays to F...
Read moreridays: 9:00 am - 7:00 pm EST) for Australia and 0800 658 224 (Mondays to Fridays: 9:00 am - 5:00 pm) for New Zealand.
I.v just bought my phillips 9000 series shaver. The cleaner isn't switching on. I see at the back of the cleaning device there is a space for a power adapter but this wasn't included in the box. Shouldn't i have got this in the box?
Honestly, I don’t think my next shaver will be anything other than a cheap one as a mate bought one off eBay and it works better than my pricey Philips.
The power cord should have been included but keep in mind that only one cord comes with the purchase. It fits both the cleaner and the shaver.
Hi, Justin. Thanks for your message. We're sorry to hear that you've issue with your shaver. We can imagine how inconvenient this must be for you as the cleaner isn't switching on. Could you please re...
Read moreach out to us on Facebook/Twitter, so we can have a look for you. You can also reach us directly at: AU 1300 363 391 or NZ 0800 658 224. We look forward to your response. Kind regards, The Philips Australia Team.
can you tell me what is the different S9531/27 and S9311/27?
Hi Winnie,
Thank you for your interest in our shavers. You can find the difference in the specifications of our shavers, via this link: https://www.philips.com.au/etc/philips/b2c/compareproducts.htm...
Read morel?locale=en_AU&catalog=CONSUMER&ctn=S9531/26,S9211/12.
Hi.
The rinsing phase works fine, but then the drying phase does not start. It goes then to completion. The shaver and cleaning system is new.(S9551/63). What can I do to make it work please?
Regards
Klaus
Hi Klaus, thanks for sharing your question with us. That shouldn't happen of course. Our product team would gladly take a closer look at it for you. Feel free to reach out to us on Facebook and/or Twi...
Read moretter (@PhilipsCare) for further assistance. Alternatively, you can contact our support team by phone on: 1300 363 391. Kind regards, The Philips Australia Team
Hi,
Thanks very much for your answer. I will now contact the seller to see if they can replace it.
Thanks again....
Someone stole my smartcleaning unit, my shaver the S9000 won’t engage and faucet symbol and two orange indicator arrows with the head symbol in between is there anyway to fix this setting so I can use my razor??
Hi Alex,
Thanks for your question. How unfortunate that someone stole you SmartCleani unit, but maybe we can help you out with this. Could you try to follow the steps on our Philips support website...
Read more, which can be found here: https://www.philips.com.au/c-f/XC000004469/how-should-i-clean-my-philips-shaver. There are some instructions on how to manually clean your S9000 series shaver. We hope this helps, and you can go back to enjoying that nice freshly shaven feeling soon. If you have any other questions, don't hesitate to ask.
I’m after a cleaning manual for my new shaver. Any help? Thanks Gary gardiner.
Hi Gazza,
Thanks for your question! You could find some instructions on how to properly maintain your shaver over here: https://philips.to/2SdmOwg. Please note that you don't have to disassemble t...
Read morehe shaver head after every use. We'd recommend doing that once every week if you're shaving daily. :)
After SmartClean failed to pump cleaner fluid to the razor heads I stripped it down and found the shaft connecting pump motor to impellor had completely rusted away. I have had the unit circa 3-4 years and have always used Philips cleaning fluid therefore is Philips cleaning fluid corrosive? Have anyone else had this problem? I am replaceing the unit but obviously I do not want to have the same problem.
Hi Jim, thank you for your message.
The liquid itself shouldn't hurt the SmartClean nor the shaver itself. If you'd like this occurrence with us further, please contact us on 1300 363 391 (AU) or on 0800 658 224 (NZ). ...
Read more Kind regards, The Philips Australia Team
If the Cleaning fluid did not cause the motor shaft to corrode what did as no other fluid was used within the SmartClean Unit. The unit is scrap as I doubt you could get a new motor, I have ordered a ...
Read morenew unit but obviousley I do not want the same problem to occur. I have pictures of the motor if you would like to see them, send me your e-mail address
Hi, I’d like to add my problem and the solution - to the topic, in hope that someone could use it. The fluid intake motor just stopped functioning after a couple of years of frequent usage. There was ...
Read morenothing that could be done (re-set, re-start, phone calls etc.). Then I took a sneak peek without disassembling the unit, just pressing it down halfway to half closed position gave me the access to the bottom of the motor (need a bright flash light too). I could see the white plastic impeller inside, through the opening on the bottom of the motor. I used the tiny metal pointed object to push the impeller pedals (so tiny) to move (as it normally rotates). I felt some resistance initially because of the fluid and washing cycles made it stick (goo like). Guess what...now it works as new. I fixed it in under 5 minutes. DIY.
Hi, the rinse light on my smart clean system is always on. Why?
Hi there. Thanks for your question. We're not entirely sure which light you mean, but it might be the indicator to change your cartridge. It is recommended to change this ones every three months, so i...
Read moref you haven't done this in a while we'd like to ask you to give this a try. If there is still lights on that shouldn't be, please contact us so that we can investigate what's going on. You can find us on Facebook, Twitter (@PhilipsCare) or via any of the options mentioned on our contact page: https://bit.ly/2wukcTf. Kind regards, The Philips Australia Team.
thank you for your reply. the light is "rinse" light. once I plug the power, the light is on no matter if the cartridge is new.
I have the same problem with my smartclean system. The drying light is permanently on and I have changed the cartridge. What can I do?
Hello, Where can I find a replacement head? I don't need the actual blades or the black piece that connects to the razor. I am looking for the cylinder piece that holds the 3 circular blades and cant find that piece anywhere.
Hi Jake,
That's a good question. Our colleagues would love to help you find the piece you're looking for, so we suggest you reach out to them by calling 1300 363 391 if you're in Australia or 0800 ...
Read more658 224 if you're in New Zealand. By the way, what do you think of the shaver? Are you enjoying it? We definitely hope so! :)I think the shaver has been a waste of money and the backup is useless. I spoke to your 130o number, got a foreign person who was hard to understand who said “ could she send me a charger with an Amer...
Read moreican plug..... duh I am in Australia.” Wish I had never bought it.
How does the cleaning device *KNOW* that the fluid needs to be replaced? Is it by "counting" or does it sense the state of the fluid? I ask because I recently opened the cleaning unit to observe. Have I screwed up a counter of some kind? Will the unit still inform me correctly when I need to change the fluid cartridge? Thank you.
Hi Brent. Thanks for asking your question here.
We recommend replacing the cleaning cartridge from your Philips SmartClean system when the arrow symbol on your device flashes orange or when you are ...
Thank you. I only use the cleaning cartridge roughly every 2nd charge and I have "inspected" the fluid level periodically. So my question remains unanswered...
Does the cleaning unit simply "co...
Read moreunt" activations (and therefor have the count disrupted if I open the unit)? Or does it somehow "sense" the *quality* of the fluid each use? I just looked again; the fluid level is more than 50% full (not sure how full a new cartridge is). Is fluid actually "consumed" by cleaning? Is this how the unit knows the cartridge should be replaced?Hi Brent.
Luckily, there's easier ways to get in touch with us. Could you kindly reach out to us one of our social media pages? We'll be able to assist you much better there.
...
Hi i have got a Philips 9000 it's coming up with a picture of the shaving head with arrows going round it what is wrong with it?many thanks Andy
Can’t help you. I have stopped using the Phillips 9000 and gone back to straight razor. In my experience the electric razor got dull after 6 months and for me would not cut very well. Maybe I got a...
Read more bad patch of wheels but I refuse to buy new ones at $80, they were supposed to last 12 months.Hi there, Andy. Thank you for contacting us here regarding your question. We took a look at the user manual and it says that the symbol means that you have to replace the shaving unit. For maximum sha...
Read moreving performance, we advise you to replace the shaving unit every two years. Please take a look at page 8 of the user manual as well: https://philips.to/2N1uGyi. We hope this has been helpful, otherwise please reach out to us again. Kind regards,
I am going to replace my existing shaver with Philips 9000 Series. As I am a frequent traveler, I hate to carry smart cleaner device all the time. Could the shaver be cleaned and work properly without smart cleaner device, just by hand cleaning?
Thx.
Sorry but I can’t answer your question because after 7 months I have stopped using the Phillips 9000 and gone back to a straight razor. In my case the electric razor worked great for several months b...
Read moreut in 6-7 months the electric razor appeared very dull and it took me more time to shave with it than if I used a straight edge.Hi Saeed, thanks for your question. We can see that you'd like to keep your luggage minimal when traveling around You certainly can keep your 9000 Series clean without the Smart Clean, as it's an opti...
Read moreonal accessory. However, using the smart clean stays the best option for thorough cleaning. In the manual you'll also find instructions on how to clean the device well without the Smart Cleaner: https://philips.to/2MuWsGw. If you have any other questions, don't hesitate to let us know. :) We're also available on 1300 363 391, or through http://philips.com/support/.
My smartclean system fills with fluid after every cleaning. This makes the razorhead all wet so that I have to dry it with a towel after every time I run the smartclean. This is annoying and I guess that the problem causes the cleaning cartridge to be used up at a higher rate than what is normal. Is there a sollution to this?
Hi Olle, thank you for reaching out to us. Could you perhaps get to us on Social Media? (Facebook or Twitter)
We'd like to see what we could change about this situation. Hope to speak to you over there. ...
Read more Kind Regards, The Philips Australia Team.
I am considering buying a 9000 series shaver. I currently have a 5000 series shaver and trimmer. Will the trimmer from my Sensotouch 3D 5000 series work with the 9000 series?
Hi there, thanks for asking and for showing interest in our products. :) We advise you to contact our local product experts for further assistance:
1300 363 391 ...
Read more Mondays to Saturdays: 7:00 am - 7:00 pm EST Kind regards, The Philips Australia Team
My cleaning base turns on as if to clean my razor, but it does not pump fluid up from the reservoir, any help?
Hi there,
thanks for your comment. We're sorry to hear that the cleaning base isn't working properly at the moment, and we'd like to help. Would you please give our colleagues a call on 1300 363 ...
Read more391 (Australia) or on 0800 658 224 (New Zealand)? They would be happy to assist you further. Thank you!I have had the same problem no fluid being pumped up. Stripped the unit down and found that the shaft from the pump motor to the impeller had rusted away.
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