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Not as good as the old Philishaves
I am a long time user & Devotee of Philishaves - must have owned at least 6, always bought the top of the line and always happy - UNTIL the S9711.
Overtime I unwittingly didn't notice how long it was taking to shave and how the shave was pretty average, until I went back to an old (2 incarnations earlier) model Philishave of mine.
The old XLHQ9195 shaves in less than 1/2 the time, closer and handles longer stubble SO much better. Still the old blades in this - the HQ9 head.
I can't believe they have got it so wrong!
I called Consumer Care team and they had not read the feedback nor did they have access to the product review website. I pretty much take this as they are not interested.
Purchased at Shaver Shop Physical store for A$400.00.
2 comments
I already called the help line - a complete waste of time.
Read the review it has all the details of use
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Jed51Greater Melbourne (Metropolitan), VIC
Waste of Money
I purchased the 9000 series shaver in August 2018. After attempting to obtain a close shave for three months I reverted to my original Senso Touch shaver which shaves much closer than the new one. Also the cleaner is a waste of time and money. It is just as easy to dismantle the blades and wash it manually.
Purchased in August 2021 at David Jones for A$414.00.
1 comment
Philips S.Philips
Hi Jed, thank you for your review. We're sorry to hear the Series 9000 Shaver wasn't to your satisfaction. If you still have it, please feel free to reach out to us, so we can have a look for you. You... Read more
can reach us directly at: AU 1300 363 391. We hope to hearing from you! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
sevenohMelbourne
- 2 reviews
- 4 likes
Cheap quality
The head that comes with the 9000 series is the only head that can be used as a replacement for the RQ1260. There are many, many bad reviews pointing at the poor quality of the blades. The upgrades in motor and sensory technology are great but if the blades are blunt after a couple of months what is the point.
2 comments
Philips S.Philips
Hi Sevenoh,
Thanks again for sharing your feedback. We just replied to your other review.... Read more
Kind regards, The Philips Australia teamI have contacted Philips as recommended via a private message. The solution offered is to buy from them a SH90 replacement head. The reviews of this head read exactly the same as for the RQ12+. In other words, they go blunt after a couple of months!
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Find out how Philips S9711/41 compares to other Men's Electric Shavers
Know better, choose better.
CraigHobart
- S9711/41
- Verified purchase
Very Disappointed
I entered the world of electric shavers back in early 2000's with a Phillips Arcitec which at the time I thought was very expensive but wow what a shaver 14 years and brilliant.
My arcitec started to get a bit tired so in December 2015 I bought a Phillips S9711 and the first 3 months very impressive.
Now the bad from December 2015 until February 2017 I have been through 5 sets of blades and even bought a new head thinking I must have damaged it.
The new blades are great but totally blunt in approximately 3 months at $75 per set of blades and...Read more
4 comments
Philips S.Philips
Hi Craig,
Thanks for sharing your elaborate review here on this platform. We can imagine that you are disappointed after trying multiple sets of blades. We understand that you expected them to last l... Read more
onger. We've been in touch with our colleagues of the male grooming department and they would like to reach out to you to check how they can help. We will send you a private message, could you share your email address and phone number there? Thanks.Hi
Yes no worries
Hi All,
After my review in February Phillips did get in contact with me and sent me a new head and 2 sets of blades so credit where it is due I thank them for their response.
Update I have been using... Read more
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nigel916sydney
- 2 reviews
- 3 likes
Horribly noise from one drive to the blades
I have ben using these shaves for over 4 years after trying a Braun. The 1st product was great, close shave and a lot quieter! Then after some 18 months the smart clean stopped working, I took it back to the shaver shop and was told it would have to go back to Philips for assessing. A problem to back to my old Braun, good job I kept it! After 4 weeks I went back to the shop with my original receipt and they couldn't find any record of the return, although the assistant signed it as such. But she had since left, I was offered the next model up, ...Read more
as mine was discontinued, I had to pay $185.00 more to get another razor! The model I have now, which after less than a year has developed this very load squealing noise. I use the smart clean after every use, I use the shaver guard as recommended by shaver shop. I wash the head unit in boiling water maybe once a month and then apply shaver guard. I was told a 2 year warranty was in place, but not if you'd returned a faulty unit, that was lost somewhere in the shop. I like some advise on what to do please.1 comment
Philips S.Philips
Hi Nigel,
Thanks for reaching out. We're sorry to read that we haven't been able to provide you with a satisfying resolution so far. In this case, we would recommend you to get in touch with our pr... Read more
oduct specialists at 1300 363 391 for further assistance. They might be able to help you out!Similar opinion? Write a review on ieatwords.com.au!
PeterBendigo
Worst shaver ever
I have used Phillips shavers all my life and bought this model last year. I persevered for a month but could never get a close shave. I then went back to using my $40 Phillips shaver which works so much better (and $300 cheaper!). The $40 one is now past its best and I want to buy another. Can anyone let me know if Phillips have improved these models at all as I want to buy the best (at whatever cost) but I'm scared to go down the Phillips path again. Thanks
3 comments
Philips S.Philips
Hello Peter. We regret to hear about your negative experiences with our S9711. Usually it takes about a month or so to get used to a new shaver, so we would have expected that to happen already. We ca... Read more
n provide some shaving tips for you, but it might be that you already shave this way. We would recommend to shave with circular movements, so you catch the hairs from all the directions. Also, it is important that you do not exert too much pressure on the skin. Just let it glide over the skin for optimal results.Mmmm, thank you for the tip but being bald for the last 25 years and shaving with a Phillips shaver for those 25 years I have pretty much got the technique covered. My comment is that I think the prod... Read more
uct is a dud as the $40 Phillips cuts better than the $340 9000 series. Do you have any suggestions on whether you have different models that have different heads to the 9000 series? Once again as I shave everyday I don't care how much the product costs as long as it cuts nicely. Can you recommend anything? ThanksPhilips S.Philips
Thanks for the follow-up, Peter. It's tough to recommend a shaver, as the best choice for you depends on your own preferences. You might want to take a look here: http://www.philips.com.au/c-m-pe/face... Read more
-shavers Each series has its own unique features and we're not sure whatever will suit you best. If you need further advise, feel free to contact us at 1300 363 391 and our shaving experts will be happy to walk you through some shavers.Similar opinion? Write a review on ieatwords.com.au!
Redesign the shaver
I've had the Phillips shaver ( S9711/31) for 4 months
The shaver is quite and easy to handle but it doesn't give a close shave . I've done everything the instructions says for a close shave but it doesn't work .
I need to use a razor blade to get that close shave after shaving with the Phillip shaver .
1 comment
Philips S.Philips
Hi there,
It's a pity to read that your shaver did not really meet your expectations since it doesn't give you a really close shave. We would like get you in touch with our team of specialists. Pleas... Read more
e call 1300 363 391 (Option 1) to get in touch with them. They might be able to assist you further on this.Similar opinion? Write a review on ieatwords.com.au!
Highlook
- 2 reviews
- 1 like
A 400 USD beard trimmer
As an electric shaver user for over 10 years, i've been presented with s9711 by my wife. The first shave was terrible. It ruined my skin without a close shave . Maybe i should wait my skin to adapt. So, the second shave was terrible. Ruined my skin again. I must give a third chance to s9711. So, the third shave was exactly the same. And it continued that way. I kept trying for over 10 days, nothing changed. Turned back my old excellent shaver (braun). Now I'm happy, my skin is happy. Only my wife is sad for the money she gave and for turning my face into a tomato for over 10 days. Now I have the most expensive beard trimmer in the world. Bye Philips...
2 comments
Philips S.Philips
Hi there, thanks for taking the time to review our product. Pity to read our shaver has not brought the desired result. Although you've stated you gave it 10 days, it can actually take up to 3 weeks f... Read more
or your skin to get used to a new shaver. We can imagine it’s not very nice to have skin irritation, and this made you go back to your old shaver, but it could be that you've changed before your skin was used to the new shaver. There are also some tips for shaving our team would like to share with you if you’d like. They’re happy to help and you can reach them at 1300 363 391 for Australia and 0800 658 224 for New Zealand. :) Kind regards, the Philips Australia team.Waiting 3 weeks? walking around with flushing and pain on my face as a tomato? Stop kidding please. I have a better idea; braun 7 series. And you find a way to join braun man, that's my advise to you.... Read more
So you won't have to write MANY funny answers to MANY complaints...Similar opinion? Write a review on ieatwords.com.au!
justjoGreater Melbourne (Metropolitan), VIC
- 8 reviews
- 8 likes
But wait... it's not all bad!
Very impressed with the shave of the Philips Series 9000 SensoTouch, having been a dedicated Braun user for quiet sometime. I have to shave everyday and I have found it cuts closer and results in a smoother shave which lasts longer and is less irritating on the skin than the Braun ever was. My greatest disappointment has been trying to get a replacement wash system which was faulty from the start it's now been 3 months and Philips are not coming to the party, very poor effort in terms of customer service!
3 comments
Philips S.Philips
Hey there. Thank you for writing the review and we're thrilled to hear you're very impressed with the shave of the Philips Series 9000 Sensotouch. However, we'd like to sort your issue out with the re... Read more
placement wash system. Could you therefore kindly share your contact details in a direct message, so our relevant department can contact you directly? Thank you in advance.Sorry Philips team I can't see where to message ...there's no button!
Philips S.Philips
No problem. We just sent you a private message, let's see if it will work now.
Kind regards,
The Philips Australia Team
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Find out how Philips S9711/41 compares to other Men's Electric Shavers
Know better, choose better.
Waste of money
I bought model S9711 expecting a great shave whit such a big price. after first use I was highly disappointed with the very basic results..if you are shave is important for you don't even think about this .Still I get great and much better results from my old panasonic. I must also appreciate Phillips company in australia that accepted refund me,this one was in the standards of today business,thanks Philips but I expected much more from your brand
4 comments
Philips S.Philips
Hi Max, pity to read you’re not satisfied with the result of shaving using the S9711. Did you know your skin needs a while to get used to the shaver? It therefore can take some time to see the result ... Read more
you are expecting. Should you be willing to try another shaver of Philips we are happy to give you some tips to achieve the best possible result. Kind regards, The Philips Australia Team.Yes I know very well .My sking get used to it very soon.I always prepare my skin before using any electric shaver.The final resaults of shaving with this shaver was much less than what I expected.If y... Read more
ou compare resaults of shaving with other brands PA then you will realize the weakness of this philips.Although I am very thankful of such a great customer services I received from Philips Australia.I beleive there is no similar customer support from any other manufactorer. ThanksPhilips S.Philips
Thank you for the compliment for our service, Max. :) Regarding the shaver, we would like to provide you with a couple of tips to change your shaving results for the better. We recommend using a rotar... Read more
y movement with the shaver in a radius of approx. 5 cm, as well as not pressing down to hard. If you’re using gentle pressure the hairs will be able to stand up straight, this makes them easier to catch for the blades. We hope this helps you a little bit. Otherwise you are more than welcome to contact us through telephone to discuss this: 1300 363 391. Kind regards, The Philips Australian TeamSimilar opinion? Write a review on ieatwords.com.au!
S9711 Shaver
Bought this shaver late last year and have had nothing but trouble with the orange retaining clips coming loose. It is a real pain and I am over it.
3 comments
Philips S.Philips
Hello Neil, sorry to hear about the difficulties you've experienced. If you ever want to discuss the issue further, please call us on 1300 363 391.
I am still having problems and when I am near a Shaver Shop again I will be taking the shaver back and more than likely purchase another shaver but not a philips. I have never been more disappointed i... Read more
n a shaver. I am currently using my old Braun shaver with more success.Philips S.Philips
Hi Neil. It's a pity to hear that. We would like to thank you though for this valuable feedback and for submitting the review.
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D.M.CAMERONsydney
- 3 reviews
- 3 likes
robbed by philips
i only got the $500 s9711 series 9000 cause your told by philips how awesome they are,so ya think the shaver will do as they say,you trust that spending alot of money when told how good it is then find it dosent do what they say,they lie to rob you of alot of money,it runs to slow to do a good job,got to go over & over the same area & it takes a very long time have a shave,same with the trimming head & its very loud,shame on philips for selling a plastic cheaply made product at a hugely high price that dose a very poor job,i got robbed by philips
8 comments
Philips S.Philips
We're very sorry to hear that you feel this way. We'd like to make you aware of the fact that your first shaves may not get you the result you expect and your skin may even become slightly irritated. ... Read more
This is not uncommon since your skin and beard need time to adapt to any new shaving system. It is recommended to take into account an adaptation period of 3 weeks during which you should shave regularly (at least 3 times per week) to allow your hair and skin to adapt to the new shaver. During this period, use your new electric shaver exclusively and do not alternate shaving methods; alternating shaving methods make it more difficult to adapt to the new shaving system. If you have any more questions, please feel free to call 1300 363 391.I did read the booklet before i used the shaver,i got it just before xmas & i expected alot more from your $500 product,it has a weak,slow motor,i dosent most of the hair when it passes over a area 2... Read more
or three times,at least 8+ times & i can still feel iits not a close shave, 20 minutes i spend to shave with this thats after ive used the very noise trimmer that dosd a poor job as well,sir this is a very,very high end shaver that you say is packed with the best fetures,i put my trust in that it would do what you say it will,to pay so much & find it dose a worse job than many that are $200,it was a big let down for me,i feel philips is over charging by alot & but only say its so awesome to get the high price,its miss leading,sir if im wrong why are there so many bad reviews on all of the web sites,please i was robbed by philips, thanks alot for a not so happy xmas# this site 17 reviews on the new 9000 series«,,$500 shaver,philips its has got 2.5 stars,more than half are bad reviews,im really not happy to have spent so much on this poor shaver,i know i just may... Read more
have got one that has things wrong with it,a few seem to be happy but ive been burned badlySimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Olle Aasked
My smartclean system fills with fluid after every cleaning. This makes the razorhead all wet so that I have to dry it with a towel after every time I run the smartclean. This is annoying and I guess that the problem causes the cleaning cartridge to be used up at a higher rate than what is normal. Is there a sollution to this?
1 answer
Philips S.Philips
Hi Olle, thank you for reaching out to us. Could you perhaps get to us on Social Media? (Facebook or Twitter)
We'd like to see what we could change about this situation. Hope to speak to you over there.
Kind Regards,
The Philips Australia Team.
MAnoochehrasked
My cleaning base turns on as if to clean my razor, but it does not pump fluid up from the reservoir, any help?
3 answers
Philips S.Philips
Hi there,
thanks for your comment. We're sorry to hear that the cleaning base isn't working properly at the moment, and we'd like to help. Would you please give our colleagues a call on 1300 363 391 (Australia) or on 0800 658 224 (New Zealand)? They would be happy to assist you further. Thank you!
Kind regards,
The Philips Australia Team
Sorry can’t help you on your problem.
I have had the same problem no fluid being pumped up. Stripped the unit down and found that the shaft from the pump motor to the impeller had rusted away.
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Philips S.Philips
Hello John, thanks for sharing your review. We're sorry to hear that the 9000 Series Prestige shaver hasn't managed to meet your expectatins. Could you tell us how long you've been using the device? W... Read more
hen using a new shaver, there is an adaption period of rougly three weeks before the shaving results will be notably improved. If you are still within this period, we recommend shaving for a bit longer to see if that helps. If not, we recommend contacting our specialists at 1300 363 391 (Australia), or 0800 658 224 (New Zealand). They will then be able to take a closer look at the situation. Kind regards,