1. My shaver stop working just after being charged. Contacted customer service but got no response, no after sale service
2. I also noted while shaving, the cut hair falls all over your shirt.

I'm happy I still have my old Norelco. I use it to hit the areas and stubble the new Phillips S9031 leaves behind. I hate that I bought 3 based on the nice look. One for me and one each for my sons.

I am a long time user & Devotee of Philishaves - must have owned at least 6, always bought the top of the line and always happy - UNTIL the S9711.
Overtime I unwittingly didn't notice how long it was taking to shave and how the shave was pretty average, until I went back to an old (2 incarnations earlier) model Philishave of mine.
The old XLHQ9195 shaves in less than 1/2 the time, closer and handles longer stubble SO much better. Still the old blades in this - the HQ9 head.
I can't believe they have got it so wrong!
I called Consumer Care team and they had not read the feedback nor did they have access to the product review website. I pretty much take this as they are not interested.

Bought from Amazon a month ago. Amazon service a d price were great. The shaver on the other hand is a total disappointment. Bought it to shave head and face. Blade shave took 1-2'minutes. Phillips takes 5-10 mi s, dry or wet and often needs a redo for another 5 mins. Could not tackle a 3 day growth without difficulty. Hard to clean properly unles sz you remove th ed blade head. Washing under a hot water tap at full flow does not cut it. Definitely NOT RECOMMENDED.

I purchased the 9000 series shaver in August 2018. After attempting to obtain a close shave for three months I reverted to my original Senso Touch shaver which shaves much closer than the new one. Also the cleaner is a waste of time and money. It is just as easy to dismantle the blades and wash it manually.

I have used Philips Shavers for 35 years and this is the worst quality shaver I have ever owned. It just does not shave as quick or as good as previous shavers I have had from Philips. I purchased new blades thing the original blades may have been lemons but the new blades are no better. Very disappointing Philips. I am looking for a new shaver and may not buy a Philips shaver again..

Very nice unit, super close shave I keep on cleaning it after every use (it is wet and dry) and then dry it out. Dont want face oil to kill the blades early as they're expensive to replace as well. Not cheap but excellent. Replaces a lesser previous philishave

The shaver itself is great, however the smart clean system is waste of money. Use the shaver for just over 2 years and less than 5 time of smart clean system used. The clean system already had problem with pumping up liquid to clean the shaverhead. Brand new cartridge and problem not solved. It seems like I have spent $500 for the shaver itself.

Have owned 3 phillips shavers over 40 years and find the replacement cost of the shaver head disgustingly expensive. My shaver has stopped charging and I am faced with buying a replacement shaver. I am concerned with the reviews i read here. Most are very negative. I also have a Braun which is 30years old and still going strong but I find the phillips a more comfortable shaver on my face.

I have been using a Philips shaver for the last 50 + years and this S9000 series is the worst, most expensive shaver ever. It does not do anything except leaving a lot to be shaved.
So don't waste your $500.00 on such a shaver and go for a cheaper one like I did in series 5000

After almost 3 months of use, I am very confident to recommend this shaver. I used Braun Series 9 for a while before, personally I choose Philips S9000 Prestige one with 4 clear points:
1. Braun sometimes pulls hairs out, it feels terribly pain. This is the main reason I returned it back.
2. Braun will get hot very quick if you use dry shave.
3. Braun has much more noise than Philips
4. Philips is more quality built and feels "prestige" lol
Both achieve very similar smooth result. Philips is very quite and easy to use. It requires charge once over 3 weeks with daily use.

I have purchased this shaver a little more than a year ago. It shaves very close and doesn't cause any irritation. Wet or dry shaving - irrespectable. I tend not to shave as often during weekends and holidays so sometimes it has to battle up to 5 day old beard. Still I feel that it does the job exceptionally well. Battery life is enough to get me through two weeks (I shave every other day).

Now the best part - customer service. My cleaning station have started to leak. I have reached out to customer service and they have offered to sent new one. Have received it and it works perfectly.
Very happy customer overal. This is my third Phillips shaver and I will remain loyal customer.

Bought the Philips 9111-12 electric shaver (discontinued model) at a reasonable price and was hoping it would not be a dud. well, to my surprise, this little guy does a great job for my short but stubbornly strong beard. The charge is really fast. It sits well in my hand and it is easily transferred from left to right hand for easy shaving. Cleaning is a breeze. For me, (might be different for others) wet seems to work better (I use a foam). Only con - it has no stand, so I let it dry after I clean it with water and after it is dry I place it in my drawer. Overall, if it lasts the 2-year warranty or more I got more than my monies worth.

Blades go blunt too quickly, I only shave every 2nd day and still the blades are almost useless after 6 months.
It’s a pity because recommended blade change is every 2 years??? Blade replacements are far too expensive!
I gave up and bought a Braun

The Philips 9000 shaver gives a reasonably close and quick shave. Cleaning is easy. The shaver heads last 1 – 2 years and then need replacement (otherwise, the blunt shaver heads give a poor shave). The replacement shaver heads are ridiculously expensive, currently costing $89.95 per set. You can get a entry-level Philips shaver for this price. This is price gouging at its worst. The manufacturing cost is probably a few dollars. Would recommend looking at cost of replacement blades when considering your new shaver purchase.

I have used a cheaper phillips razor which cost me around $65. After many faithfull years of great service and pretty good shaves I decided to spead up on a top of the range model razor again from Phillips. A Pillips 9000. The sales person assured me it was a great shaver with multipull cutting angles. So because i was so happy with my old razor, a cheaper Phillips i spent the $300 odd dollars on this razor whick was on special. Worse thing i ever done hardly cuts a nights grow of my face no matter how long i shave for. I'll never buy another phillips again. And you my say did i give it a fair chance. Well is a year and a half a long enough chace. Thumbs down to this crappy Phillips 9000 razor.

Purchased shaver 16 months ago and gives a very, very poor shave.
I have been told by the "Shaver Shop" I need a new head @$89.00 and they only last 2 years. Why was I not told this when I purchased the shaver??? Very expensive shaves when you pay over $300 for shaver.
Will no longer purchase Philips or shop at "The Shaver Shop" again.This is the first time I have been so worked up about a product to complain. I have gone back to my old shaver (Philips) I had for 12 years without any problems, just wearing out .... no head or blade change!!!!